Acceptance of Terms

Effective Date of this Version: August 9, 2026

Last Updated: August 9, 2026

Version: 2026.08.09

These Terms & Conditions govern access to and use of WAKYM, including its marketplace, local delivery coordination, business advertising, account, communication, subscription, payment, administrative, and related platform features.

Where WAKYM requires a user to agree to these Terms in order to create, register, activate, or continue using an account or an applicable Platform feature, the user agrees to these Terms by affirmatively selecting or confirming acceptance through the applicable electronic acceptance process. By doing so, the user confirms that these Terms were made reasonably available for review and agrees to be bound by them to the extent permitted by applicable law. Completing a purchase, submitting content, posting an advertisement or order opportunity, accepting an available opportunity, signing in, or otherwise using a WAKYM feature does not by itself substitute for affirmative acceptance where WAKYM’s applicable process or applicable law requires affirmative acceptance. Any acceptance of updated Terms, feature-specific terms, checkout terms, promotional terms, or other supplemental terms remains subject to the applicable notice, acceptance, consent, and legal requirements described in these Terms.

Where a user accesses WAKYM on behalf of a corporation, partnership, business, organization, or other legal entity, that user represents that they have authority to act for and bind that entity with respect to the account and the applicable use of WAKYM. If the user does not have that authority, the user must not purport to accept these Terms on the entity’s behalf.

Publicly accessible portions of WAKYM may be viewed without creating an account where WAKYM permits such access. Nothing in these Terms is intended to create a contractual obligation solely through passive browsing where applicable law requires clearer notice, affirmative assent, or another form of agreement.

These Terms include, where applicable, WAKYM’s Privacy Policy and any additional role-specific, subscription, checkout, promotional, safety, content, advertising, Free Trial, Free Pass, or operational terms that are clearly presented or made reasonably available to the user in connection with the applicable feature or transaction.

Where a specifically disclosed checkout term, promotional condition, subscription term, revenue-tier rule, Free Trial condition, Free Pass condition, or other feature-specific term conflicts with a general provision of these Terms, the more specific provision will govern the applicable transaction or feature to the extent of the conflict, subject always to applicable law and any right that cannot legally be waived or restricted.

WAKYM may update these Terms prospectively as the Platform, its features, business practices, legal obligations, security requirements, or operational requirements evolve.

Where WAKYM makes a material change to these Terms, WAKYM may provide notice through the Platform, the email address associated with the user’s account, an account notification, a website notice, or another reasonable electronic method. Where applicable law requires a particular form of notice, advance notice, express consent, renewed authorization, or other procedure, WAKYM will follow that requirement.

Changes to these Terms will take effect on the effective date stated with the updated Terms or applicable notice. Unless applicable law permits or requires otherwise, an update will not retroactively change the price or material terms of a transaction or paid subscription period that was already completed before the applicable change took effect.

Specific notice and cancellation rules governing subscription-price increases are set out in the section titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes” and will control with respect to those price changes.

Where express consent is legally required for a particular material change, WAKYM will not rely solely on continued use as a substitute for that required consent.

Where continued use is a legally permissible means of accepting an update, continued use of the affected WAKYM services after the updated Terms become effective and after applicable notice has been provided constitutes acceptance of the updated Terms.

If a user does not agree to these Terms or to an applicable update, the user must stop using the affected WAKYM services and, where applicable, cancel any future automatic renewal before the relevant future charge, subject to any existing payment obligation, completed transaction, account record, dispute, enforcement matter, or legal obligation that survives termination or discontinuation of use.

Nothing in these Terms excludes, limits, replaces, or waives any statutory or other legal right that cannot lawfully be excluded, limited, replaced, or waived.

Platform Identity

For purposes of these Terms, “WAKYM,” “we,” “us,” and “our” refer to WAKYM Inc., a federally incorporated Canadian corporation operating under the name WAKYM. These Terms constitute an agreement between the applicable user and WAKYM Inc., except where these Terms expressly provide otherwise or applicable law requires otherwise.

WAKYM, meaning “Work And Keep Your Money,” is a technology platform operated by WAKYM Inc. and designed to provide marketplace discovery, local commerce, business advertising, communication, delivery and transport opportunity posting, matching and coordination tools, account-management features, geographic activation tools, visibility services, and other technology-enabled services made available by WAKYM from time to time.

WAKYM may be used by Guests, Consumers, Drivers, Order Posting Businesses (“OPBs”), Ads Posting Businesses (“APBs”), and other eligible users where WAKYM makes additional user-facing services available.

1. WAKYM is a technology platform

WAKYM provides digital infrastructure and technology tools that allow independent users and businesses to discover, communicate with, advertise to, coordinate with, and transact directly with one another where applicable.

Except where WAKYM expressly states otherwise for a particular WAKYM-provided service, WAKYM is not a party to the underlying commercial transaction between independent users.

WAKYM may charge users for access to WAKYM itself, including subscriptions, advertising products, visibility products, boosts, bumps, or other clearly identified WAKYM services. Those charges are separate from the underlying sale, delivery compensation, service payment, or other transaction between independent users.

2. WAKYM is not the seller of independent businesses’ goods or services

Businesses using WAKYM remain responsible for their own products, services, prices, inventory, descriptions, customer relationships, sales, refunds, warranties, taxes, licences, regulatory obligations, and other business activities.

Unless WAKYM expressly identifies itself as the seller in a particular transaction, WAKYM does not purchase, own, manufacture, stock, warehouse, sell, resell, or take title to products offered by independent businesses through the Platform.

WAKYM is not the merchant of record for ordinary customer-to-business sales conducted by independent businesses through or in connection with WAKYM.

The contract for the purchase of a business’s goods or services is between the applicable business and its customer unless applicable law or an expressly disclosed arrangement provides otherwise.

3. Customer payments to businesses

WAKYM does not process or receive the underlying purchase price paid by a customer to an independent business for that business’s goods or services.

Businesses remain responsible for selecting and operating their own customer-payment methods and for complying with applicable payment, refund, accounting, tax, consumer-protection, and record-keeping obligations.

WAKYM does not take a commission or percentage of the independent business’s underlying customer sale.

Any subscription, advertising, boost, bump, visibility, or other fee paid directly to WAKYM is a separate charge for a WAKYM service and is not a commission on the business’s customer sale.

4. Drivers and delivery or transport opportunities

Drivers use WAKYM as independent platform participants to view, consider, accept, decline, or otherwise respond to delivery or transport opportunities made available through the Platform, subject to applicable eligibility, activation, geographic, safety, account, and platform rules.

WAKYM does not own a fleet of Driver vehicles and does not represent that independent Drivers’ cars, bicycles, e-bikes, vans, pickup trucks, flatbeds, trucks, trailers, bags, tools, uniforms, equipment, or other property belong to WAKYM.

Unless WAKYM expressly enters into a separate written agreement stating otherwise, independent Drivers are responsible for the vehicles, equipment, licences, permits, registrations, insurance, operating costs, taxes, legal compliance, safety requirements, and other obligations applicable to the work they choose to perform.

WAKYM does not take a commission or percentage of a Driver’s compensation for an underlying delivery or transport opportunity.

Subscription or other fees that an eligible Driver may separately pay to WAKYM for access to WAKYM are charges for access to the Platform or another identified WAKYM service and are separate from the Driver’s compensation for work performed for another user.

5. Driver compensation and underlying job payments

Unless WAKYM expressly discloses otherwise for a particular legally authorized service, WAKYM does not collect, hold, escrow, transmit, distribute, or settle the compensation owed by an OPB or other business to a Driver for an underlying delivery or transport opportunity.

The applicable business and Driver remain responsible for the payment arrangement between them, including the agreed compensation, permitted adjustments, method of payment, records, disputes, and any legal or tax obligations arising from that payment.

Nothing in these Terms authorizes an OPB, Driver, or other user to avoid a payment obligation lawfully owed to another person.

6. No employment, partnership, agency, or joint venture created by these Terms

Except where a separate written agreement expressly states otherwise, these Terms are not intended to create an employment relationship, partnership, joint venture, franchise, fiduciary relationship, or general agency relationship between WAKYM and an independent Driver, OPB, APB, Consumer, or other independent user.

No user has authority to enter into a contract, incur an obligation, make a warranty, create a liability, or otherwise bind WAKYM unless WAKYM has expressly provided that authority in writing.

Similarly, WAKYM does not obtain authority under these Terms to bind an independent business or Driver to an underlying transaction with another user except to the extent expressly authorized through a particular Platform function.

The existence of account rules, eligibility standards, safety requirements, content rules, activation requirements, technical requirements, fraud-prevention measures, moderation rights, or Platform-access conditions does not by itself mean that WAKYM owns or operates an independent user’s business.

7. Mandatory legal classifications and worker rights are preserved

Descriptions used in these Terms, including “independent,” “Driver,” “business,” “platform participant,” or similar terminology, describe WAKYM’s intended platform relationship and business model.

They do not override any legal status, classification, protection, entitlement, or obligation that applicable law determines based on the actual circumstances.

If applicable employment, digital-platform-worker, labour, tax, transportation, consumer-protection, insurance, occupational-safety, or other law gives a person a right or imposes an obligation that cannot legally be excluded by contract, that law controls notwithstanding any contrary characterization in these Terms.

Nothing in these Terms is intended to waive, avoid, contract out of, or misclassify any status or statutory protection that applicable law makes mandatory.

8. No carrier, courier-company, trucking-company, or rideshare-company status assumed merely by providing the Platform

WAKYM provides technology that may facilitate communication and coordination relating to delivery or transport opportunities.

Unless applicable law determines otherwise based on the applicable facts, WAKYM does not itself perform the underlying transportation merely because its technology allows an independent business to post an opportunity or an independent Driver to view or accept one.

WAKYM does not represent itself as owning or operating the independent Driver’s vehicle or equipment.

Nothing in this subsection limits any obligation imposed directly on WAKYM by applicable transportation, digital-platform, worker-protection, safety, accessibility, or other law.

9. Independent responsibility of businesses and users

Each independent business remains responsible for evaluating whether a Driver, customer, supplier, advertiser, service provider, product, delivery arrangement, or other transaction is suitable for that business.

Each Driver remains responsible for determining whether an available opportunity is suitable and lawful for that Driver, including consideration of the required vehicle, equipment, distance, route, load, licence, insurance, qualifications, safety conditions, compensation, operating costs, and other relevant circumstances.

Consumers remain responsible for reviewing the identity, products, services, terms, prices, policies, and representations of the independent businesses with which they choose to deal.

Users must exercise their own judgment and comply with applicable law.

10. WAKYM does not guarantee independent users or transactions

WAKYM does not guarantee the identity, honesty, reliability, solvency, legality, licensing, insurance, qualifications, conduct, products, services, pricing, availability, performance, payment behaviour, delivery performance, customer behaviour, advertisements, representations, or real-world actions of independent users merely because they have access to WAKYM.

Any verification, moderation, eligibility review, account approval, badge, status indicator, document review, or other Platform control does not constitute a warranty or guarantee unless WAKYM expressly states otherwise.

WAKYM may nevertheless investigate, moderate, suspend, restrict, remove, or take other reasonable Platform action concerning users or content in accordance with these Terms, applicable policies, and applicable law.

11. No professional or regulated advisory relationship

WAKYM is not a bank, lender, insurer, escrow provider, payroll processor, accounting firm, tax advisor, law firm, legal advisor, customs broker, government authority, or professional licensing body.

Information provided through WAKYM for operational, billing, tax-display, geographic, marketplace, safety, or informational purposes is not a substitute for professional advice where professional advice is reasonably required.

Users remain responsible for obtaining appropriate legal, accounting, tax, insurance, regulatory, safety, or other professional advice concerning their own activities.

12. Platform role may evolve prospectively

WAKYM may add, remove, modify, or discontinue Platform features or services in accordance with these Terms and applicable law.

If WAKYM later introduces a service in which WAKYM itself assumes a materially different legal or commercial role — for example by becoming a direct seller, payment intermediary, transportation provider, employer, or another regulated service provider — WAKYM will provide the disclosures, terms, authorizations, and other measures required for that service before treating users as subject to that materially different arrangement.

A future feature does not retroactively change WAKYM’s role in transactions that occurred under the Platform model described in these Terms.

User Eligibility

Access to WAKYM is subject to continuing eligibility requirements. Eligibility may depend on the user’s age and legal capacity, account role, identity, location, business status, licensing, insurance, tax status, safety requirements, account standing, geographic availability, subscription or payment status, activation status, and any other lawful requirement applicable to the user’s activities.

1. Age and legal capacity

To create or maintain a WAKYM account, a user must have reached the age of majority applicable in the user’s jurisdiction and must have the legal capacity to enter into binding agreements.

A person who has not reached the applicable age of majority may browse publicly available portions of WAKYM where permitted, but must not create, control, or use an account unless WAKYM expressly provides a legally compliant method allowing that access.

Users must not misrepresent their age or legal capacity.

2. Accurate and current information

Users must provide information that is truthful, accurate, complete, and reasonably current when registering, maintaining, verifying, or using an account.

Users must promptly correct materially inaccurate or outdated information where WAKYM provides a method for doing so.

Users must not knowingly provide false, fabricated, misleading, altered, stolen, or materially incomplete information to obtain an account, role, subscription tier, revenue tier, Free Trial, Free Pass, activation, geographic access, promotion, verification status, or other Platform benefit.

3. Identity and impersonation

Users must not create fake identities, impersonate another person or business, falsely claim an affiliation or authority, conceal their identity for a fraudulent or unlawful purpose, or use another person’s account without authorization.

Users must not create or control accounts on behalf of another person or organization unless they are authorized to do so.

WAKYM may require reasonable identity or account verification where necessary for security, fraud prevention, eligibility, legal compliance, account recovery, payment protection, or Platform integrity.

4. Business authority

A person creating, controlling, or using an OPB, APB, or other business account represents that they have authority to act for that business in connection with the applicable account.

The business is responsible for maintaining accurate business information and for ensuring that persons given access to the account are properly authorized.

If a user’s authority to represent a business ends, the user must stop acting on behalf of that business and the business should promptly update or secure the applicable account access.

WAKYM may request reasonable evidence of business identity or authority where necessary to resolve an ownership dispute, suspected impersonation, fraud concern, account-security issue, eligibility question, or legal requirement.

5. Role-specific eligibility

Eligibility for one WAKYM role does not automatically establish eligibility for another role.

Each user must satisfy the legal, operational, licensing, insurance, registration, qualification, safety, business, and other requirements applicable to the activities performed through that user’s role.

Drivers are responsible for maintaining any driver’s licence, vehicle authorization, registration, insurance, permit, qualification, equipment, or other legal requirement applicable to the opportunities they choose to perform.

Businesses and advertisers are responsible for maintaining any business registration, licence, permit, authorization, tax registration, insurance, professional qualification, or other requirement applicable to their goods, services, advertisements, operations, or activities.

WAKYM’s approval or activation of an account or role does not represent that WAKYM has independently verified every legal requirement applicable to that user.

6. Geographic eligibility

WAKYM may make accounts, roles, features, subscriptions, advertisements, delivery opportunities, marketplace functionality, or other services available only in supported geographic areas.

Users must provide truthful location information where location affects eligibility, taxation, activation, marketplace visibility, delivery activity, pricing, legal compliance, or another Platform function.

Users must not falsify, manipulate, conceal, spoof, or materially misrepresent their location for the purpose of obtaining access or benefits for which they are not eligible.

Registration in an unsupported or unreleased area does not create a right to immediate Platform activation.

7. Legal eligibility and prohibited use

Users must be legally permitted to conduct the activities they perform through WAKYM.

A user must not use WAKYM where that use, transaction, account relationship, advertisement, service, delivery, payment, product, or activity would violate applicable law or a binding legal restriction.

Where WAKYM is legally prohibited from providing a service, maintaining a transaction, or dealing with a particular person, entity, activity, product, territory, or transaction, WAKYM may refuse, restrict, suspend, or terminate the affected access as required or permitted by law.

8. Continuing eligibility

Eligibility is an ongoing requirement and is not established permanently merely because an account was originally approved.

A user may become ineligible because of expired documentation, loss of a required licence or insurance, inaccurate account information, change of business status, change of location, payment or subscription status, safety concerns, legal restrictions, fraud, abuse, account compromise, violation of these Terms, or another material change affecting eligibility.

Users must not continue performing an activity through WAKYM after they know that they no longer satisfy a mandatory legal requirement for that activity.

9. Verification

WAKYM may request information or documentation reasonably necessary to determine or confirm account, role, business, identity, location, revenue-tier, licensing, insurance, payment, security, or other eligibility.

Any verification request will be subject to WAKYM’s Privacy Policy and applicable law.

WAKYM will seek to limit verification requests to information reasonably related to the applicable verification purpose.

Verification by WAKYM does not constitute an audit, professional certification, guarantee, endorsement, or representation that a user satisfies every legal obligation applicable to that user.

10. Failure to satisfy eligibility requirements

Where WAKYM reasonably determines that an account or user does not satisfy an applicable eligibility requirement, WAKYM may take proportionate action, including requesting corrective information, limiting a feature, placing an account or role under review, delaying activation, refusing a new transaction or subscription, restricting access, suspending a role, or terminating access where appropriate.

WAKYM may take immediate protective action where reasonably necessary because of suspected fraud, account compromise, unlawful conduct, serious safety concerns, material deception, abuse, security threats, legal requirements, or risk of significant harm.

Where applicable law requires advance notice, reasons for a decision, an opportunity to respond, a particular review procedure, reinstatement rights, or another procedural protection before or after access is restricted or removed, WAKYM will comply with that requirement.

Nothing in these Terms permits WAKYM to contract out of a mandatory legal protection applicable to a user or digital platform worker.

11. No guaranteed approval or continued access

Creating an account, submitting information, completing verification, paying a fee, qualifying for a role, joining a waiting list, or previously receiving access does not guarantee approval, activation, geographic availability, continued eligibility, uninterrupted access, or permanent access to a particular WAKYM feature.

Any payment-related rights are also subject to the section titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes.”

WAKYM will not intentionally use eligibility rules in a manner prohibited by applicable human-rights or other applicable law.

12. Mandatory rights preserved

Nothing in this section is intended to waive, restrict, avoid, or replace any legal right, accommodation obligation, procedural protection, worker protection, consumer protection, or other requirement that cannot lawfully be excluded by agreement.

Guests and Consumers

Guests and Consumers may access public, marketplace, discovery, communication, and consumer-facing features made available by WAKYM, subject to these Terms, geographic availability, account eligibility, technical availability, and applicable law.

1. Guests

A Guest is a person who accesses publicly available portions of WAKYM without signing into an eligible registered account.

Guests may be able to browse public advertisements, business listings, marketplace information, business profiles, contact information, links, or other publicly available content.

Guest access may be more limited than registered Consumer access. WAKYM may require account registration or authentication before allowing access to particular communication, favourite, tracking, personalization, safety, transaction-support, or other features.

Browsing publicly available content does not guarantee that the applicable business, advertisement, product, service, promotion, location, price, or other information remains available.

2. Consumers

Consumers may use consumer-facing WAKYM features that are available to their accounts and locations.

Depending on the features made available, Consumers may be able to:

browse advertisements, listings, businesses, products, or services;

search, sort, filter, or discover marketplace content;

save favourites;

view business profiles and contact information;

open external business websites or links;

call or otherwise contact businesses;

use WAKYM communication tools where available;

view information supplied by businesses or advertisers;

use available order, delivery, status, or tracking-related information where applicable; and

use other consumer-facing features introduced by WAKYM.

Availability of one Consumer feature does not guarantee availability of every Consumer feature.

3. Independent businesses and direct dealings

Businesses and advertisers appearing on WAKYM are independent users unless WAKYM expressly identifies otherwise.

Except where WAKYM expressly states that WAKYM itself is providing or selling a particular product or service, the applicable independent business is responsible for its own products, services, customer transactions, prices, inventory, availability, descriptions, promotions, warranties, refunds, returns, customer service, taxes, legal compliance, and other obligations arising from its dealings with Consumers.

A Consumer's purchase or service arrangement with an independent business is between the Consumer and that business unless applicable law or an expressly disclosed arrangement provides otherwise.

WAKYM's provision of marketplace, advertising, discovery, communication, visibility, or coordination tools does not by itself make WAKYM the seller, supplier, manufacturer, merchant of record, guarantor, agent, or representative of the independent business.

4. Business listings, advertisements, and representations

Businesses and advertisers are responsible for ensuring that information they publish through WAKYM is truthful, lawful, accurate, current, and not materially misleading.

This responsibility may include advertisements, listings, business names, business descriptions, product or service descriptions, prices, promotions, availability statements, employment opportunities, images, contact information, addresses, website links, phone numbers, qualifications, warranties, claims, and other information supplied by the business.

WAKYM may provide formatting, categorization, search, display, moderation, compression, technical processing, or visibility tools without becoming the author or guarantor of the underlying business representation.

WAKYM may investigate, correct, restrict, hide, reject, archive, or remove content that appears fraudulent, unlawful, materially misleading, unsafe, abusive, outdated, technically defective, or contrary to these Terms.

5. Prices, promotions, and availability

Consumers should review the price, description, conditions, availability, taxes, delivery arrangements, refund or return terms, and other material information presented by the applicable business before agreeing to a purchase or service.

A price, promotion, advertisement, listing, product, service, or other offer displayed through WAKYM may become unavailable or may be corrected where the underlying business changes its offering, inventory changes, an offer expires, or a genuine error is identified, subject to applicable law.

Businesses must not use WAKYM to advertise prices, discounts, promotions, availability, or other material terms in a false or materially misleading manner.

Nothing in these Terms authorizes WAKYM or an independent business to disregard a legal obligation concerning advertised prices, misleading representations, consumer agreements, refunds, or other mandatory consumer rights.

6. Payments between Consumers and businesses

Unless WAKYM expressly discloses otherwise for a particular WAKYM-provided service, WAKYM does not collect or process the underlying purchase price that a Consumer pays to an independent business for that business's products or services.

Consumers and independent businesses are responsible for arranging and completing their own applicable customer-payment transactions.

A business may direct a Consumer to its own website, payment method, point-of-sale system, telephone process, physical location, or other lawful payment method.

Consumers should verify that they are dealing with the intended business before transmitting money or sensitive payment information.

Any subscription, advertising, boost, bump, visibility, or other amount paid by a business directly to WAKYM is separate from the Consumer's payment to that business.

7. External websites, telephone numbers, and contact methods

WAKYM may display links, websites, telephone numbers, addresses, social-media information, or other contact methods supplied by independent businesses.

Opening an external website, making a telephone call, sending an external message, visiting a physical location, or otherwise leaving WAKYM may place the Consumer outside WAKYM's technical environment.

External businesses, websites, payment systems, and communication services may have their own terms, privacy practices, security measures, refund rules, and operating procedures.

Consumers should review applicable information before providing personal information, making a payment, entering into a contract, or relying on an external service.

8. Consumer responsibility and reasonable judgment

Consumers are responsible for exercising reasonable judgment when deciding whether to contact, visit, purchase from, hire, rely upon, or otherwise deal with an independent business or other user.

Consumers should review information that is material to their decision and ask the applicable business for clarification where necessary.

Consumers must not knowingly misuse WAKYM to commit fraud, obtain goods or services dishonestly, submit false information, impersonate another person, harass users, manipulate Platform functions, interfere with legitimate businesses, or engage in unlawful or abusive conduct.

9. Reports, complaints, and disputes

Consumers may use available reporting, support, or complaint tools to notify WAKYM of suspected fraud, unlawful content, misleading advertisements, abusive conduct, safety concerns, impersonation, or other potential violations.

WAKYM may review reports and take reasonable Platform action in accordance with these Terms.

Unless WAKYM expressly assumes responsibility for a particular transaction, a dispute concerning an independent business's product, service, customer payment, refund, return, warranty, quality, availability, or performance should ordinarily be addressed first between the Consumer and the applicable business.

Nothing prevents a Consumer from exercising any complaint, chargeback, regulatory, statutory, court, or other remedy lawfully available to that Consumer.

10. No endorsement or guarantee merely from Platform presence

The appearance of a business, advertisement, listing, product, service, badge, profile, or other content on WAKYM does not by itself constitute a WAKYM endorsement, certification, warranty, recommendation, or guarantee.

Any identity review, account approval, moderation decision, document review, status indicator, or other Platform control does not guarantee the honesty, solvency, licensing, qualifications, safety, quality, reliability, legality, availability, or future conduct of an independent business.

WAKYM does not guarantee that every advertisement, listing, price, business, product, service, phone number, website, address, promotion, statement, employment opportunity, or other independent-user representation will always be accurate, lawful, current, available, safe, or suitable.

This limitation does not excuse WAKYM from responsibility for WAKYM's own representations or obligations where applicable law imposes such responsibility.

11. Mandatory Consumer rights preserved

Nothing in this section excludes, limits, waives, or replaces any consumer-protection, contractual, statutory, or other legal right or remedy that cannot lawfully be excluded or waived.

Where applicable law provides a Consumer with mandatory disclosure, cancellation, refund, remedy, warranty, complaint, or other rights, those rights continue to apply notwithstanding these Terms.

Ads Posting Businesses (also known as APB and Advertisers)

Ads Posting Businesses (“APBs”) are independent businesses, organizations, professionals, service providers, advertisers, or other eligible users that use WAKYM to publish advertisements, business information, marketplace listings, promotional content, employment or recruitment advertisements where permitted, and other advertising content made available through the Platform.

APBs are responsible for their advertisements, their businesses, the goods or services they advertise, and their dealings with Consumers or other third parties.

1. Responsibility for advertisements and business information

APBs are responsible for all advertisements, images, videos, text, business information, business names, logos, prices, links, phone numbers, addresses, promotions, employment posts, offers, product descriptions, service descriptions, qualifications, claims, warranties, disclosures, and other materials they submit, upload, publish, display, or cause to be displayed through WAKYM.

An APB must ensure that its advertising and business information is truthful, accurate, reasonably current, lawful, and not false, deceptive, or materially misleading.

APBs must promptly correct or remove materially inaccurate, expired, unavailable, or misleading information when they become aware of it and have the ability to do so.

WAKYM’s hosting, formatting, categorization, moderation, approval, publication, or display of an advertisement does not transfer responsibility for the advertiser’s underlying representations to WAKYM.

2. Authority to advertise

An APB must have the legal right and authority to advertise the applicable business, product, service, promotion, employment opportunity, property, event, or other subject matter.

A user must not advertise on behalf of another person, business, brand, organization, or property owner without authorization where such authorization is required.

APBs must not falsely claim to be an authorized dealer, representative, partner, franchisee, professional, employer, government-authorized provider, certified business, licensed provider, or representative of WAKYM or another entity.

3. Advertising laws and truthful representations

APBs must comply with applicable advertising, competition, consumer-protection, pricing, industry, professional, intellectual-property, employment, privacy, electronic-messaging, and other laws and regulations applicable to their advertisements and activities.

APBs must not make false or materially misleading representations about a product, service, business, price, discount, promotion, availability, performance, quality, sponsorship, affiliation, certification, warranty, employment opportunity, income opportunity, or other material fact.

A disclaimer, fine print, image, hyperlink, or later explanation must not be used to conceal or contradict a materially misleading main representation.

4. Prices, discounts, promotions, and availability

Where an APB advertises a price, discount, promotion, special offer, coupon, limited-time offer, or other financial representation, the APB is responsible for ensuring that the representation complies with applicable law.

An APB must not knowingly advertise a price that consumers cannot actually obtain because of undisclosed mandatory non-government charges.

Government-imposed taxes or charges may be separately identified where permitted or required by applicable law.

APBs must not create fictitious discounts, misleading reference prices, false scarcity, false availability, false time limits, or other deceptive promotional representations.

If an advertised offer has material restrictions, eligibility requirements, quantity limits, geographical restrictions, expiry dates, or other important conditions, the APB is responsible for clearly communicating those conditions as required by applicable law.

5. Products and services

APBs are responsible for determining whether the goods and services they advertise may lawfully be advertised, offered, sold, supplied, delivered, or performed in the applicable jurisdiction.

APBs must not use WAKYM to advertise or promote stolen goods, counterfeit goods, fraudulent schemes, unlawful products or services, malware, phishing, scams, or other unlawful or deceptive activities.

Regulated, restricted, age-restricted, licensed, controlled, hazardous, financial, professional, medical, transportation, employment, or other specially regulated products or services may be subject to additional legal requirements or WAKYM restrictions.

The ability to technically create or submit an advertisement does not mean that WAKYM has determined that the advertisement or underlying activity is lawful.

WAKYM may prohibit categories of advertisements or impose additional advertising restrictions where reasonably necessary for safety, legal compliance, Platform integrity, risk management, or WAKYM policy.

6. Employment and recruitment advertisements

Where WAKYM permits employment or recruitment advertisements, the APB or applicable employer is responsible for complying with all employment, recruitment, employment-standards, pay-transparency, human-rights, accessibility, privacy, record-keeping, artificial-intelligence disclosure, licensing, and other requirements applicable to the posting and hiring process.

An employment advertisement must not contain unlawful discriminatory requirements or preferences.

Where applicable law requires a publicly advertised job posting to disclose compensation or a compensation range, whether an actual vacancy exists, the use of artificial intelligence in screening or selection, or other prescribed information, the APB or employer is responsible for making the required disclosure.

WAKYM’s publication of an employment advertisement does not make WAKYM the employer, recruiter, employment agency, staffing agency, hiring party, or guarantor of the employment opportunity unless WAKYM expressly states otherwise in a separate written arrangement.

APBs must not publish fraudulent employment opportunities, fake jobs, advance-fee employment schemes, misleading income claims, or advertisements designed primarily to obtain money, identity information, credentials, or other sensitive information through deception.

7. Intellectual-property and third-party rights

APBs must have the necessary ownership, licence, permission, consent, or other legal authority to use the names, logos, trademarks, photographs, graphics, videos, music, text, copyrighted materials, personal likenesses, testimonials, endorsements, and other content contained in their advertisements.

APBs must not knowingly infringe or misappropriate copyrights, trademarks, publicity rights, privacy rights, trade secrets, or other rights belonging to another person or entity.

An APB must not remove, alter, conceal, or falsely reproduce another party’s watermark, copyright notice, trademark, attribution, or ownership information in a manner that violates applicable rights.

WAKYM may restrict or remove content in response to a credible intellectual-property complaint or other rights complaint and may request information reasonably necessary to evaluate the matter.

8. Personal information and privacy

APBs must not publish personal information, private communications, financial information, identification documents, confidential records, private addresses, telephone numbers, images, or other information about another person unless the APB has a lawful basis and any required permission to do so.

APBs must not use advertisements to unlawfully harvest, scrape, obtain, sell, disclose, or misuse personal information.

Where an APB collects personal information from a person after that person contacts or visits the APB, the APB is independently responsible for its own privacy practices and legal obligations concerning that information.

WAKYM’s Privacy Policy governs WAKYM’s own handling of personal information within the scope described by that policy.

9. Electronic marketing and spam

APBs must not use WAKYM to send unlawful spam, phishing messages, fraudulent solicitations, deceptive electronic messages, or other prohibited communications.

Where an APB sends commercial electronic messages and applicable law requires consent, sender identification, contact information, an unsubscribe mechanism, or another requirement, the APB is responsible for satisfying those obligations.

Permission to publish an advertisement on WAKYM does not automatically constitute permission to send separate commercial electronic messages to individuals outside the Platform.

10. Prohibited and harmful advertising

APBs must not use WAKYM to publish, promote, facilitate, solicit, or link to content that is unlawful, fraudulent, materially deceptive, threatening, exploitative, abusive, malicious, or intended to facilitate criminal activity.

This may include, where applicable, scams, counterfeit or stolen goods, phishing, malware, impersonation, unlawful controlled substances, unlawfully offered weapons, sexual exploitation, trafficking, fraudulent investment or income schemes, or other prohibited activities.

APBs must not advertise goods or services in a manner that unlawfully discriminates against protected persons.

WAKYM may establish additional prohibited-content and advertising rules and may apply reasonable safety or compliance restrictions to categories that create elevated legal, financial, security, or public-safety risks.

11. External websites, contact information, and transactions

APBs may be permitted to provide telephone numbers, websites, social-media pages, physical addresses, or other external contact or transaction methods.

APBs are responsible for the accuracy, legality, safety, security, and operation of the external destinations and contact methods they provide.

Unless WAKYM expressly states otherwise for a particular WAKYM-provided service, customer purchases and other underlying transactions with an APB occur directly between the APB and the applicable customer or third party.

WAKYM does not process or receive the underlying purchase price for an independent APB’s goods or services and does not take a commission or percentage of the APB’s underlying customer sale.

APBs remain responsible for their own customer payments, receipts, refunds, returns, warranties, taxes, fulfilment, customer service, disputes, chargebacks, and other obligations arising from their independent transactions.

12. Advertising purchases, boosts, bumps, and visibility products

WAKYM may offer paid or free advertising access, subscriptions, boosts, bumps, enhanced visibility, promotional placement, or other advertising products.

Payment for an advertisement, subscription, boost, bump, or visibility product purchases only the WAKYM service described for that purchase.

Such a purchase does not guarantee any particular number of impressions, views, clicks, calls, messages, leads, applicants, customers, sales, website visits, transactions, ranking position, revenue, business growth, or other result unless WAKYM expressly provides a specific written guarantee for that product.

Paid visibility does not constitute WAKYM’s endorsement, certification, recommendation, or guarantee of the APB or its advertisement.

Pricing, renewal, refunds, promotions, and other payment matters are also governed by the section titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes.”

13. Ranking, placement, and visibility

Advertisement visibility may depend on search criteria, location, category, account eligibility, user preferences, moderation status, advertising products, boosts or bumps, technical systems, relevance, availability, Platform configuration, and other lawful factors.

An APB does not acquire ownership of a permanent ranking position or placement merely because an advertisement previously appeared in a particular location.

WAKYM may change the design, organization, ranking systems, search functions, display formats, advertising inventory, categories, or visibility systems of the Platform prospectively.

Nothing in this subsection authorizes WAKYM to disregard a specific paid-placement commitment that remains in effect or any obligation imposed by applicable law.

14. Moderation and removal of advertisements

WAKYM may review, reject, restrict, reduce the visibility of, temporarily hold, archive, disable, or remove an advertisement where WAKYM reasonably believes that action is appropriate because of:

a violation of these Terms or applicable Platform rules;

suspected fraud, impersonation, or deception;

false or materially misleading information;

an intellectual-property, privacy, safety, or legal complaint;

unlawful or restricted content;

expired, duplicate, technically defective, or materially inaccurate content;

security or Platform-integrity concerns;

a legal or regulatory requirement; or

another legitimate safety, compliance, operational, or risk-management reason.

WAKYM may request clarification, correction, verification, documentation, or other reasonable information before restoring or approving an advertisement.

Where applicable law requires notice, reasons, correction rights, or another procedure, WAKYM will comply with the applicable requirement.

15. No guarantee created by moderation or approval

The fact that WAKYM permits, reviews, approves, publishes, moderates, verifies, or does not remove an advertisement does not constitute a representation that WAKYM has independently verified every statement in that advertisement.

WAKYM moderation is intended to support Platform safety, quality, compliance, and integrity but does not transfer the advertiser’s legal responsibility for its own representations to WAKYM.

APBs remain responsible for ensuring continuing compliance throughout the time their advertisements remain available.

16. Complaints and cooperation

APBs must reasonably cooperate with WAKYM when WAKYM investigates a credible complaint involving an advertisement, suspected fraud, impersonation, infringement, unlawful content, misleading information, safety concerns, or another potential violation.

WAKYM may preserve relevant Platform records where reasonably necessary for investigation, dispute resolution, fraud prevention, legal compliance, security, audit, or enforcement purposes in accordance with WAKYM’s Privacy Policy and applicable law.

Nothing in these Terms prevents a person from exercising any complaint, regulatory, statutory, court, or other legal remedy available under applicable law.

17. Mandatory legal rights and obligations preserved

Nothing in this section authorizes an APB or WAKYM to disregard any advertising, consumer-protection, competition, employment, human-rights, privacy, intellectual-property, electronic-commerce, anti-spam, professional, regulatory, or other legal requirement that applies to the particular advertisement, business, product, service, communication, or transaction.

Any legal right or obligation that cannot lawfully be excluded or waived continues to apply notwithstanding these Terms.

Order Posting Businesses (also known as OPB and Merchants)

Order Posting Businesses (“OPBs”) are independent businesses or other eligible business users that use WAKYM to create, publish, manage, and coordinate delivery, courier, transport, pickup, drop-off, or other supported order opportunities for eligible Drivers.

OPBs remain responsible for their businesses, customers, goods, services, order information, Driver compensation, legal compliance, and the real-world activities arising from the opportunities they post.

1. Responsibility for order opportunities

An OPB is responsible for all information contained in an order opportunity it creates or publishes through WAKYM.

This includes, where applicable:

pickup information;

drop-off information;

customer or recipient information;

timing and scheduling information;

item or package descriptions;

quantity, dimensions, weight, handling requirements, and vehicle requirements;

special instructions;

access instructions;

safety information;

legal or regulatory information;

Driver compensation or payout information;

contact information; and

any other material information reasonably necessary for an eligible Driver to evaluate and perform the opportunity.

OPBs must ensure that order information is truthful, accurate, reasonably complete, current, lawful, and not materially misleading.

2. Sufficient information before Driver acceptance

An OPB must not intentionally omit or conceal material information that would reasonably affect a Driver’s decision whether to accept an opportunity.

Where information such as unusually heavy items, oversized cargo, stairs, restricted access, special equipment, special handling, significant waiting requirements, regulated goods, unusual distance, or another material condition applies, the OPB must provide appropriate information where required by the Platform or applicable law.

An OPB must not deliberately describe an opportunity in a misleading manner for the purpose of obtaining a Driver who might otherwise decline it.

WAKYM may establish required fields, category-specific disclosures, size or weight information, vehicle requirements, or other posting requirements to improve safety, matching, compliance, and accuracy.

3. Driver compensation and payout information

Where an OPB posts a Driver payout or compensation amount, that amount must be stated truthfully and in accordance with applicable law.

The OPB is responsible for reviewing the displayed amount before publishing the opportunity.

Unless the Driver expressly agrees to a lawful change, the OPB must not reduce the agreed compensation after acceptance merely because the opportunity has already been accepted or completed.

A compensation adjustment may be appropriate where the Driver agrees to a changed scope of work, the original amount resulted from a genuine technical or clerical error that is promptly disclosed, applicable law requires a correction, or another lawful and mutually accepted adjustment applies.

An OPB must not use misleading payout information, hidden deductions, fictitious fees, false payment promises, or deceptive compensation practices.

Nothing in these Terms authorizes any withholding, deduction, clawback, or payment practice prohibited by applicable law.

4. Payment between OPBs and Drivers

Unless WAKYM expressly states otherwise in a separate legally authorized payment arrangement, payment for the underlying delivery, courier, transport, or other order opportunity is made directly between the OPB and the applicable Driver.

WAKYM does not collect, hold, escrow, transmit, distribute, or guarantee the underlying compensation owed by an OPB to a Driver.

The OPB is responsible for paying the Driver the amount lawfully owed under the applicable arrangement and within any timeframe required by the agreement or applicable law.

WAKYM may provide tools for displaying payout amounts, payment status, payment history, payment notes, confirmations, finance records, or related operational information. Those tools do not make WAKYM the employer, payroll processor, bank, lender, escrow provider, payment guarantor, or debtor for the underlying Driver payment.

5. Truthful payment-status records

OPBs must use payment-status and finance-record tools truthfully.

An OPB must not knowingly:

mark an unpaid amount as paid;

falsify a payment date or amount;

create a false payment confirmation;

manipulate payment records to avoid an obligation;

represent that a payment was completed when it was not;

mislead a Driver about payment status; or

use WAKYM records to conceal or facilitate non-payment.

Where a payment dispute exists, the OPB must not knowingly alter information for the purpose of creating a false record of the dispute.

WAKYM may preserve relevant records and may investigate suspected payment manipulation, fraud, abuse, or misuse of Platform finance tools.

6. Customer transactions remain the OPB’s responsibility

The OPB remains responsible for the underlying transaction with its customer.

Unless WAKYM expressly states otherwise for a particular WAKYM-provided service, WAKYM does not process or receive the customer’s purchase price for the OPB’s goods or services and does not take a commission or percentage of that customer sale.

The OPB remains responsible for its own:

customer payments;

prices;

taxes;

invoices and receipts;

refunds and returns;

customer-service obligations;

product or service warranties;

inventory;

order accuracy;

regulatory obligations; and

other responsibilities arising from its customer relationship.

The fact that WAKYM provides tools for delivery coordination does not make WAKYM the seller, merchant of record, supplier, manufacturer, or guarantor of the OPB’s underlying goods or services.

7. Goods and items that may be transported

An OPB must not use WAKYM to request transportation of goods or items where the transportation, possession, delivery, transfer, sale, or handling would be unlawful.

OPBs must not knowingly request Drivers to transport stolen goods, contraband, illegal substances, fraudulent goods, unlawfully possessed weapons, unlawful hazardous materials, or other goods that cannot lawfully be transported under the circumstances.

Regulated, restricted, controlled, hazardous, age-restricted, medical, pharmaceutical, food, alcohol, tobacco, cannabis, chemical, biological, dangerous-goods, or other specially regulated items may be transported only where:

the activity is supported by WAKYM;

the OPB is legally authorized to offer the opportunity;

the Driver is legally eligible where Driver eligibility is required;

all legally required licences, permits, prescriptions, records, packaging, labelling, identification checks, training, documentation, or other conditions are satisfied; and

the transportation complies with applicable law.

The technical ability to create an order in WAKYM does not constitute legal authorization to transport an item.

8. Dangerous goods and special handling

Where an item is regulated as dangerous goods or otherwise requires special transportation procedures, the OPB is responsible for determining and satisfying the legal obligations that apply to the business as consignor, shipper, offeror for transport, or other applicable legal role.

This may include classification, packaging, means of containment, markings, labels, shipping documentation, emergency information, training requirements, quantity restrictions, or other legally required measures.

An OPB must not intentionally conceal the presence or nature of dangerous, hazardous, regulated, fragile, temperature-sensitive, or specially handled goods from a Driver.

WAKYM does not provide a dangerous-goods certification merely by allowing an order opportunity to be posted.

9. No passenger transportation unless expressly supported

Unless WAKYM expressly introduces and authorizes a legally compliant passenger-transportation service, OPBs must not use ordinary delivery or courier order tools to request transportation of passengers.

Users must not attempt to disguise passenger transportation as a package, delivery, courier, or other ordinary order opportunity.

Transportation of animals or other specially regulated living cargo may also be restricted and must not be requested unless the activity is lawful and supported by WAKYM.

10. Pickup and drop-off locations

OPBs are responsible for providing pickup and drop-off information that is reasonably accurate and sufficient for the applicable opportunity.

An OPB must not knowingly direct a Driver to a location that the OPB knows creates an undisclosed unreasonable safety risk or requires unlawful access.

Where a location has material access restrictions, loading requirements, security procedures, parking limitations, building rules, appointment requirements, or other relevant conditions, the OPB should provide appropriate information where reasonably necessary.

OPBs are responsible for obtaining any customer, property-owner, facility, or other authorization that the OPB is legally required to obtain before directing a Driver to access the applicable location.

11. Customer and recipient personal information

OPBs must have a lawful basis for providing WAKYM or an eligible Driver with personal information necessary to perform an order opportunity.

This may include a customer or recipient name, telephone number, address, delivery instructions, access information, or other information reasonably necessary to complete the applicable delivery.

OPBs must not intentionally disclose more customer personal information than is reasonably necessary for the applicable purpose.

Customer or recipient information obtained in connection with an order must not be used by an OPB or knowingly provided to a Driver for unrelated marketing, harassment, profiling, sale, disclosure, or another unrelated purpose unless there is a separate lawful basis for that use.

OPBs remain independently responsible for complying with privacy and data-protection obligations applicable to their own customer relationships and records.

12. Sensitive delivery information

Where an order involves sensitive information, medical information, pharmacy-related information, access codes, confidential documents, or other information requiring increased protection, the OPB must use reasonable care and comply with any additional legal requirements applicable to that information.

OPBs should avoid placing unnecessary sensitive personal information in free-text order descriptions or other fields visible beyond the persons who reasonably require that information.

WAKYM may restrict, redact, remove, or limit access to information where reasonably necessary for privacy, safety, security, or legal compliance.

13. Order modifications after acceptance

An OPB must not materially change an accepted opportunity in a manner that unfairly or deceptively changes the work expected from the Driver.

Where a material change becomes necessary, such as a different destination, materially increased distance, additional pickup, substantially different cargo, significant timing change, or other meaningful expansion of the work, the OPB should disclose the change and obtain the Driver’s agreement where reasonably required.

A Driver is not required by these Terms to accept a materially different opportunity merely because the Driver accepted the original opportunity.

Any compensation adjustment associated with a material change must comply with these Terms and applicable law.

14. Order cancellation

An OPB may cancel an opportunity where cancellation is permitted by the Platform, but cancellation must not be used fraudulently or abusively.

An OPB must not repeatedly create and cancel fake orders, use cancellations to manipulate Drivers or records, intentionally cause Drivers to incur unnecessary costs, or use cancellation tools to avoid payment obligations already incurred.

Where applicable law or an agreed arrangement requires compensation, reimbursement, notice, or another obligation following cancellation, the OPB remains responsible for that obligation.

WAKYM may track cancellation activity for fraud prevention, safety, operational integrity, dispute handling, and enforcement purposes.

15. No discrimination, harassment, or abusive treatment

OPBs must not use WAKYM to unlawfully discriminate against Drivers or other users.

OPBs must not threaten, harass, intimidate, exploit, deceive, abuse, or endanger Drivers.

An OPB must not request or require unlawful conduct as a condition of receiving an opportunity, payment, favourable rating, future opportunity, or other benefit.

Nothing in these Terms authorizes discrimination or conduct prohibited by applicable human-rights, worker-protection, employment, safety, or other law.

16. Driver eligibility and independent judgment

WAKYM may use account information, location, vehicle information, eligibility rules, activation status, or other supported criteria to make an opportunity visible to potentially eligible Drivers.

An OPB must not assume that WAKYM’s display or matching of a Driver constitutes a complete legal, safety, insurance, licensing, or suitability guarantee.

The OPB remains responsible for any verification or due diligence that applicable law independently requires the OPB to perform.

Drivers remain responsible for deciding whether to accept an available opportunity, subject to applicable law and Platform rules.

Nothing in these Terms determines whether an OPB and Driver have any particular employment, contractor, worker, agency, or other legal classification where applicable law determines that status based on the actual circumstances.

17. Completion, proof, and status information

WAKYM may provide tools for pickup status, delivery status, completion status, proof images, notes, timestamps, payment status, or other order records.

OPBs must use such records truthfully and must not knowingly create, alter, submit, or rely upon false completion information.

Proof images, notes, and other records should not intentionally include unnecessary personal, confidential, financial, medical, identification, or security information.

Platform records may assist users with operational coordination or disputes but do not necessarily constitute conclusive legal proof of every underlying event.

18. Customer complaints and order disputes

OPBs remain responsible for handling complaints concerning their own products, services, customer transactions, refunds, warranties, order preparation, product quality, or other business obligations.

Where a dispute concerns a Driver’s performance, payment, pickup, delivery, damage, loss, completion, or another order-related event, the applicable users should attempt to resolve the matter reasonably.

WAKYM may provide records, reporting tools, moderation, account review, or reasonable dispute-support functions but is not required to become the adjudicator, insurer, collection agency, guarantor, or legal representative of either party.

Nothing in these Terms prevents a user from exercising any statutory, regulatory, contractual, insurance, court, or other lawful remedy.

19. Taxes, records, licences, insurance, and regulatory compliance

OPBs are responsible for their own business taxes, tax registrations, invoices, receipts, accounting records, licences, permits, insurance, professional requirements, transportation-related obligations, food or product requirements, customer obligations, and other laws applicable to their businesses.

OPBs are also responsible for determining whether their particular activities create employment, worker, transportation, dangerous-goods, privacy, insurance, occupational-safety, consumer-protection, accessibility, or other legal obligations.

WAKYM’s provision of Platform tools does not constitute accounting, tax, legal, insurance, licensing, regulatory, or professional advice.

20. No guarantee of Drivers, acceptance, or completion

WAKYM does not guarantee that an OPB will receive a Driver for an opportunity.

WAKYM does not guarantee that an available Driver will accept an opportunity, arrive at a particular time, successfully complete an opportunity, remain continuously available, or satisfy every expectation of the OPB.

Driver availability may depend on location, activation, eligibility, account status, opportunity requirements, Driver choice, timing, Platform availability, safety conditions, technical conditions, or other factors.

An OPB’s subscription or Platform access does not guarantee a particular volume of Drivers, deliveries, completed orders, delivery speed, customer sales, revenue, or business results.

21. No commission on OPB customer sales

WAKYM does not take a commission or percentage of the OPB’s underlying customer sale.

Any subscription, advertising, visibility, boost, bump, or other fee paid by an OPB directly to WAKYM is a separate charge for a WAKYM service.

WAKYM’s fee does not give WAKYM ownership of the OPB’s customer relationship, underlying sale, inventory, product, service, or customer payment.

22. Moderation and enforcement

WAKYM may review, restrict, hold, cancel, hide, archive, disable, or remove an order opportunity where WAKYM reasonably believes the opportunity:

violates these Terms;

contains materially false or misleading information;

involves suspected fraud or payment manipulation;

involves unlawful or unsupported goods;

creates a serious safety concern;

misuses customer information;

contains abusive, discriminatory, threatening, or exploitative content;

appears technically defective or fraudulent;

violates applicable Platform rules; or

must be restricted for legal, regulatory, security, safety, or Platform-integrity reasons.

WAKYM may request clarification or reasonable documentation before restoring an opportunity or account function.

Where applicable law requires notice, reasons, review rights, or another procedure, WAKYM will comply with the applicable requirement.

23. Cooperation with investigations

OPBs must reasonably cooperate with WAKYM when WAKYM investigates credible allegations involving fraud, false payment records, unsafe orders, unlawful goods, customer-information misuse, impersonation, account compromise, threats, abuse, or other serious violations.

WAKYM may preserve relevant Platform records for legitimate security, fraud-prevention, dispute-resolution, accounting, legal, regulatory, audit, safety, or enforcement purposes in accordance with its Privacy Policy and applicable law.

24. Mandatory legal rights and obligations preserved

Nothing in this section permits WAKYM, an OPB, or a Driver to contract out of a right or obligation that applicable law makes mandatory.

Where worker-protection, digital-platform, employment, human-rights, privacy, transportation, dangerous-goods, consumer-protection, occupational-safety, tax, insurance, licensing, or other law imposes a mandatory requirement, that requirement controls to the extent of any conflict with these Terms.

Activation, Availability, and Access

WAKYM may make the Platform, particular account roles, features, subscriptions, marketplace functions, delivery opportunities, advertising functions, geographic areas, or other services available only when applicable activation, eligibility, operational, legal, safety, technical, payment, or geographic requirements are satisfied.

Registration does not guarantee immediate activation or access to every WAKYM feature.

1. Geographic launch and availability

WAKYM may launch, activate, limit, pause, expand, restrict, or discontinue Platform availability by country, province, state, territory, region, municipality, city, postal area, service area, or other supported geographic boundary.

Different WAKYM roles, features, subscription options, marketplace functions, advertising services, or delivery-related functions may become available at different times and in different locations.

The availability of WAKYM in one location does not guarantee availability in another location.

WAKYM may expand or reduce geographic availability prospectively where reasonably necessary because of business demand, Driver supply, business participation, operational readiness, legal requirements, safety considerations, technical capacity, regulatory requirements, or other legitimate Platform considerations.

2. Activation requirements

Certain WAKYM roles or features may require activation before they become available.

Activation may depend on conditions including:

account eligibility;

supported location;

geographic release;

role requirements;

business or Driver supply;

marketplace readiness;

identity or business verification;

required documentation;

licensing or insurance requirements;

safety requirements;

subscription or payment status;

account standing;

technical readiness;

compliance requirements; and

other lawful eligibility or operational conditions.

WAKYM may require multiple conditions to be satisfied before activating a particular account, role, feature, or geographic area.

3. Activation thresholds and marketplace readiness

WAKYM may use marketplace-readiness requirements or activation thresholds to determine when certain delivery, business, Driver, marketplace, or related functions should become available in a geographic area.

Such requirements may consider factors such as the number of eligible Drivers, participating businesses, operational capacity, geographic coverage, expected demand, safety requirements, or other legitimate indicators of marketplace readiness.

Activation thresholds or readiness criteria are operational tools and do not guarantee that a particular volume of work, Drivers, businesses, customers, orders, advertisements, revenue, or other activity will exist after activation.

WAKYM may reasonably revise activation criteria prospectively as the Platform develops, subject to applicable law.

4. Waiting, pending, and pre-activation status

A user may be registered while remaining in a waiting, pending, pre-activation, supply-queue, activation-candidate, review, or other limited-access status.

While an account or area is awaiting activation, some Platform features may remain unavailable, hidden, restricted, or read-only.

A waiting or pending status does not constitute rejection of the account unless WAKYM expressly communicates otherwise.

The amount of time required for activation may vary and WAKYM does not guarantee a specific activation date unless WAKYM expressly makes such a commitment.

5. Supply queues and controlled release

Where WAKYM uses a supply queue, activation queue, controlled release, staged release, or similar process, eligible users may be activated in accordance with applicable operational criteria.

Queue position or activation priority may depend on legitimate factors such as registration timing, geographic need, role, eligibility, verification status, marketplace demand, available supply, account readiness, safety requirements, or other disclosed or lawful operational factors.

Being placed in a queue does not guarantee activation.

WAKYM may pause additional activation where reasonably necessary to avoid excessive supply, insufficient demand, operational instability, safety concerns, technical limitations, or other legitimate marketplace conditions.

6. Self-activation after geographic release

Where WAKYM releases a supported geographic area for self-activation, eligible users may be permitted to activate their account or applicable role through an available Platform function.

Self-activation remains subject to continuing account eligibility and any conditions displayed by WAKYM.

The availability of a self-activation function does not waive identity, legal, licensing, insurance, payment, subscription, safety, or other eligibility requirements.

WAKYM may disable or pause self-activation prospectively where reasonably necessary for legitimate operational, security, safety, compliance, or marketplace reasons.

7. Different access by role and account type

WAKYM may provide different features, interfaces, navigation, dashboards, tools, permissions, limits, and access levels to different account roles or account categories.

For example, a Consumer, Driver, OPB, APB, administrative user, Free Pass account, promotional account, internal account, or other authorized account type may have different Platform functions.

Different treatment based on legitimate role or account functionality does not by itself create a right for one account type to receive every feature available to another account type.

Any distinction remains subject to applicable human-rights, consumer-protection, worker-protection, contractual, and other mandatory legal requirements.

8. Subscription and payment status

Access to paid features may depend on a successful payment, active subscription, authorized Free Trial, Free Pass, promotion, administrative entitlement, or other valid access basis.

A successful payment does not override a separate legal, safety, geographic, identity, account-standing, or eligibility restriction.

Likewise, loss of access to a particular role or feature does not automatically create a refund where the applicable paid access was restricted for a valid reason, except where these Terms or applicable law provide otherwise.

Subscription, billing, refund, renewal, Free Trial, and Free Pass matters are governed further by the section titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes.”

9. Temporary restriction or hold

WAKYM may temporarily restrict, hold, pause, or limit an account, role, transaction-related feature, advertisement, order opportunity, or other Platform function where reasonably necessary to investigate or address:

suspected fraud;

account compromise;

identity concerns;

materially inaccurate information;

payment disputes;

chargebacks;

security threats;

serious safety concerns;

suspected unlawful conduct;

required eligibility verification;

technical failures;

legal or regulatory requirements;

credible complaints;

Platform abuse; or

material violations of these Terms.

A temporary restriction does not necessarily mean that WAKYM has made a final determination against the user.

Where reasonably practicable, WAKYM may restore access after the underlying issue is resolved and the user remains eligible.

10. Immediate protective action

WAKYM may take immediate temporary protective action without advance notice where reasonably necessary to address an urgent threat involving public safety, fraud, cybersecurity, account compromise, unlawful activity, significant risk of harm, legal compliance, or another circumstance in which advance notice would materially undermine the protective purpose.

Immediate action may include temporarily limiting, suspending, hiding, disabling, or securing the affected account, feature, listing, order, advertisement, or access.

Where applicable law requires subsequent notice, reasons, review rights, restoration procedures, or another protection, WAKYM will comply with that requirement.

11. Driver access and digital-platform-worker protections

Where a Driver is protected by applicable digital-platform-worker legislation or another mandatory worker-protection law, WAKYM’s ability to restrict or remove that Driver’s access is subject to those statutory requirements.

WAKYM will not rely on general Platform-discretion language in these Terms to avoid a mandatory legal requirement concerning notice of removal, reasons for removal, minimum notice periods, exceptions permitting immediate removal, dispute resolution, reprisal protection, or other applicable worker rights.

Where Ontario’s Digital Platform Workers’ Rights Act, 2022 applies, WAKYM will provide the notice and written explanation required by that legislation before removing a worker’s access for 24 hours or more, except where an applicable statutory exception permits otherwise.

Nothing in this section removes or limits any protection that applicable law gives to a Driver.

12. Account denial or refusal of activation

WAKYM may deny activation or refuse access to a particular role or feature where the applicant does not satisfy applicable eligibility requirements or where WAKYM reasonably determines that activation would create a material legal, fraud, security, safety, compliance, or Platform-integrity concern.

WAKYM may also decline to activate additional users in a geographic area where the applicable role or service has not yet been released or where controlled activation has been paused for legitimate marketplace or operational reasons.

WAKYM will not knowingly deny access for a reason prohibited by applicable human-rights or other applicable law.

Where applicable law requires reasons, notice, reconsideration rights, or another procedure, WAKYM will comply with that requirement.

13. Suspension and deactivation

WAKYM may suspend or deactivate an account, role, or feature where reasonably justified by circumstances such as:

material or repeated violations of these Terms;

fraud or attempted fraud;

identity misuse;

account compromise;

serious safety violations;

threats or violence;

unlawful activity;

material deception;

payment manipulation;

serious privacy violations;

loss of mandatory eligibility;

failure to maintain legally required documentation;

abuse of Platform systems;

credible risk of significant harm; or

another legitimate legal, security, safety, compliance, or Platform-integrity reason.

WAKYM should use measures reasonably proportionate to the circumstances where practical.

A restriction affecting one role or function does not necessarily require termination of every unrelated account function unless broader action is reasonably necessary.

14. Notice and reasons

Where reasonably practicable, WAKYM may provide affected users with information concerning a material account restriction, suspension, denial, or deactivation.

Where applicable law requires written reasons, advance notice, a particular notice period, an opportunity to respond, reconsideration, continued access during a notice period, or another procedural protection, WAKYM will provide that protection.

Nothing in these Terms authorizes WAKYM to replace a mandatory statutory notice requirement with a shorter contractual notice period.

15. Restoration of access

WAKYM may restore restricted, suspended, or inactive access where the reason for the restriction has been resolved and the account remains eligible.

Restoration may require, where reasonably appropriate:

correction of inaccurate information;

identity verification;

security measures;

payment resolution;

renewed eligibility documentation;

resolution of a safety concern;

completion of required verification;

compliance with applicable Platform rules; or

other reasonable corrective action.

Previous access does not guarantee restoration where the user remains legally or operationally ineligible.

16. Technical availability and outages

WAKYM does not guarantee uninterrupted, error-free, or continuously available access to every Platform function.

Availability may be affected by maintenance, software updates, hosting failures, internet outages, third-party services, cybersecurity incidents, device limitations, telecommunications failures, force majeure events, emergency measures, or other circumstances beyond WAKYM’s reasonable control.

WAKYM may temporarily disable features where reasonably necessary for maintenance, security, repairs, upgrades, investigation, or legal compliance.

Where a material technical error affects paid access, WAKYM will act reasonably to investigate and correct the issue where practical, subject to these Terms and applicable law.

17. Feature changes and discontinuation

WAKYM may prospectively add, modify, replace, reorganize, restrict, or discontinue Platform features as its services evolve.

A user does not acquire permanent ownership of a particular interface, feature, workflow, ranking method, dashboard arrangement, geographic area, activation rule, or technical function merely because it was previously available.

However, WAKYM will not use this provision to retroactively eliminate a completed payment obligation, contractual entitlement, mandatory refund right, legally protected worker right, or other right that applicable law does not permit WAKYM to remove.

Material changes affecting subscriptions or pricing are also subject to the applicable provisions of the section titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes.”

18. No guarantee of marketplace activity

Activation or access does not guarantee any particular number of users, customers, businesses, Drivers, advertisements, orders, delivery opportunities, leads, communications, sales, revenue, income, or other marketplace activity.

Marketplace conditions may change over time.

A geographic area may remain technically active even when demand or supply is temporarily low.

WAKYM may take reasonable operational measures intended to support marketplace balance, but WAKYM does not guarantee a specific commercial or earning result.

19. No permanent entitlement from administrative discretion

A manual activation, administrative approval, exception, promotional entitlement, Free Pass, special access status, internal designation, or other discretionary access decision does not necessarily create a permanent entitlement to identical treatment in the future unless WAKYM expressly states that the entitlement is permanent.

Any modification or withdrawal of discretionary access remains subject to the specific terms applicable to that entitlement and to applicable law.

This subsection does not permit WAKYM to revoke a paid, contractual, or legally protected entitlement contrary to its governing terms or applicable law.

20. Mandatory legal rights preserved

Nothing in this section excludes, limits, waives, or replaces any worker-protection, digital-platform-worker, consumer-protection, human-rights, contractual, privacy, accessibility, statutory, or other legal right that cannot lawfully be excluded or waived.

Where a mandatory legal requirement conflicts with WAKYM’s activation, restriction, suspension, deactivation, availability, or access rules, the mandatory legal requirement controls to the extent of the conflict.

Drivers

Drivers are independent users who may use WAKYM to view, evaluate, accept, perform, and complete available delivery, courier, transport, or other supported work opportunities where their account, location, and applicable eligibility requirements permit.

Drivers remain responsible for their own real-world conduct, legal eligibility, vehicles, equipment, safety, and compliance. Nothing in this section removes any right or protection that applicable law gives to a Driver or imposes directly on WAKYM or another party.

1. Driver eligibility

A Driver must satisfy the eligibility requirements applicable to the opportunities the Driver chooses to perform.

Depending on the activity and jurisdiction, this may include requirements concerning:

age and legal capacity;

identity;

driver licensing;

vehicle registration;

vehicle authorization;

insurance;

permits;

training;

certifications;

equipment;

legal ability to possess or transport particular goods;

account standing;

geographic eligibility;

Platform activation; and

other requirements imposed by applicable law or WAKYM for legitimate safety, compliance, or operational purposes.

A Driver must not provide false, misleading, altered, borrowed, expired, or fraudulent eligibility information.

Drivers must promptly stop performing activities for which they know they no longer satisfy a mandatory legal requirement.

2. Driver choice and available opportunities

Subject to applicable law and Platform rules, Drivers may decide whether to accept an available opportunity presented to them.

The appearance of an opportunity does not require a Driver to accept it.

A Driver should review the material information reasonably available for an opportunity before accepting it, including, where applicable:

pickup and drop-off information;

estimated or stated compensation;

distance;

item or load information;

vehicle requirements;

timing;

special handling;

access conditions;

equipment requirements;

safety information; and

other information material to the work.

A Driver must not knowingly accept an opportunity that the Driver cannot lawfully, safely, honestly, or reasonably perform.

Nothing in these Terms permits WAKYM or another user to deprive a Driver of any legally protected right concerning acceptance, refusal, assignment information, compensation, access to work, or other digital-platform work.

3. Information concerning work opportunities

WAKYM may display information supplied by an OPB or other authorized user concerning an available opportunity.

The business posting the opportunity is responsible for providing truthful and materially accurate information concerning the underlying order.

WAKYM may also calculate, organize, format, display, transmit, or supplement operational information where supported by the Platform.

Drivers should review the information available before acceptance and seek clarification through available communication methods where material information appears incomplete or unclear.

Where applicable law requires WAKYM, as a digital platform operator or otherwise, to provide prescribed information to a Driver before or after a work assignment, WAKYM will comply with the applicable legal requirement.

4. Vehicles and equipment

Unless WAKYM expressly states otherwise in a separate written arrangement, Drivers supply and control their own vehicles, mobile devices, tools, equipment, fuel, charging, maintenance, and other items needed to perform opportunities they choose to accept.

WAKYM does not own a Driver’s vehicle merely because the Driver uses WAKYM.

Drivers must use a vehicle and equipment that are lawful and reasonably suitable for the accepted opportunity.

A Driver must not knowingly use a vehicle, trailer, bicycle, e-bike, equipment, licence plate, registration, insurance document, permit, or other item unlawfully or without required authorization.

5. Licensing, registration, and insurance

Drivers are responsible for maintaining licences, registration, insurance, permits, authorizations, or qualifications legally required for their activities.

Drivers must not represent to WAKYM, an OPB, a customer, or another person that they possess a licence, insurance policy, permit, certification, qualification, or authorization that they do not actually possess.

WAKYM may request reasonable proof of applicable eligibility documentation where necessary for safety, fraud prevention, account eligibility, legal compliance, or Platform integrity.

WAKYM’s review of documentation does not constitute insurance advice, legal advice, professional certification, or a guarantee that the Driver satisfies every obligation applicable to a particular opportunity.

6. Safety and lawful performance

Drivers must perform accepted opportunities lawfully and with reasonable regard for safety.

Drivers must comply with applicable road, traffic, parking, vehicle, transportation, occupational-safety, dangerous-goods, property-access, and other laws relevant to the work being performed.

A Driver must not drive dangerously, drive while impaired, use a vehicle unlawfully, intentionally violate safety requirements, or perform an opportunity in a manner that creates an unreasonable risk of harm.

Nothing in WAKYM requires a Driver to continue an activity that the Driver reasonably believes presents an immediate unlawful or serious safety risk.

Where appropriate, the Driver should stop in a safe manner, communicate the issue through available channels, and contact emergency services or other appropriate authorities when necessary.

7. Items and goods entrusted to Drivers

A Driver who takes possession of goods, packages, documents, food, products, or other property in connection with an accepted opportunity must exercise reasonable care while those items are in the Driver’s custody or control.

Drivers must not intentionally:

steal an item;

keep an item without lawful justification;

open or tamper with an item without authorization;

substitute an item;

consume an item;

damage an item;

destroy an item;

abandon an item improperly;

sell or transfer an item without authorization;

deliver an item to a knowingly incorrect recipient;

use an item for an unauthorized purpose; or

otherwise misappropriate property entrusted to them.

Accidental damage, loss, inability to complete delivery, or another incident should be reported through available communication or support methods as soon as reasonably practicable.

8. Illegal, prohibited, and restricted goods

Drivers must not knowingly transport goods where possession, transportation, transfer, delivery, or handling would be unlawful.

A Driver should not knowingly accept transportation of stolen goods, contraband, unlawful controlled substances, unlawfully possessed weapons, fraudulent goods, or other prohibited property.

Regulated, restricted, hazardous, age-restricted, pharmaceutical, medical, alcohol, tobacco, cannabis, food, chemical, biological, dangerous-goods, or other specially regulated items may involve additional legal requirements.

A Driver must not perform such an opportunity unless the activity is supported by WAKYM, the Driver is legally eligible, and all requirements applicable to the Driver are satisfied.

The fact that an opportunity appears in WAKYM does not by itself constitute legal authorization to transport the item.

9. Dangerous goods and special handling

Drivers must not knowingly transport dangerous goods or other specially regulated materials unless they are legally authorized and satisfy the training, documentation, vehicle, handling, containment, identification, safety, and other requirements applicable to them.

A Driver who discovers that an accepted opportunity materially differs from the disclosed description, or appears to contain undisclosed dangerous, hazardous, illegal, or prohibited goods, should not knowingly proceed in violation of applicable law.

The Driver should communicate the issue through available channels and take appropriate lawful safety measures.

WAKYM’s technical ability to display or coordinate an opportunity is not a dangerous-goods certification or authorization.

10. No unauthorized passenger transportation

Unless WAKYM expressly introduces and authorizes a legally compliant passenger-transportation service, Drivers must not use ordinary WAKYM delivery or courier opportunities as a means of providing passenger transportation.

A Driver must not knowingly participate in an arrangement designed to disguise passenger transportation as delivery of a package or other ordinary order.

Transportation involving animals or specially regulated living cargo must not be performed unless lawful, appropriately supported, and suitable for the Driver and vehicle involved.

11. Pickup and delivery locations

Drivers are responsible for using reasonable judgment when entering or approaching pickup and drop-off locations.

Drivers must comply with lawful access restrictions, building rules, property requirements, parking rules, security procedures, and reasonable pickup or delivery instructions.

A Driver must not trespass, unlawfully enter private areas, force entry, bypass security controls, or knowingly access a location without required permission.

Where access appears unsafe, unlawful, materially different from what was disclosed, or impossible to complete reasonably, the Driver should communicate with the applicable business or use available support methods.

12. Customer and recipient information

Drivers may receive limited personal information about customers, recipients, businesses, or other persons where reasonably necessary to perform an opportunity.

Such information may include a name, telephone number, pickup or delivery address, access instructions, or other operational information.

Drivers may use that information only for legitimate purposes connected to the applicable opportunity, safety, dispute resolution, legal compliance, or another lawful purpose.

Drivers must not use customer or recipient information for unrelated advertising, marketing, harassment, stalking, profiling, sale, publication, personal contact unrelated to the opportunity, or another unauthorized purpose.

Drivers must not knowingly disclose customer or recipient information to unauthorized persons.

13. Sensitive information and delivery instructions

Drivers should use reasonable care where an opportunity involves confidential documents, medical or pharmacy-related information, access codes, personal information, or other sensitive material.

Drivers must not photograph, copy, publish, retain, share, or otherwise misuse sensitive information except where reasonably necessary for the legitimate performance of the opportunity, required proof, safety, dispute resolution, or applicable law.

Access codes or security information should not be retained or reused for unrelated purposes.

14. Communication and conduct

Drivers must communicate lawfully and reasonably with businesses, customers, recipients, WAKYM personnel, and other users.

Drivers must not threaten, harass, intimidate, stalk, discriminate against, exploit, abuse, defraud, impersonate, deceive, or intentionally endanger another person.

Drivers must not demand money or other benefits through threats, coercion, deception, or unauthorized conditions.

A Driver must not retaliate against a user for making a good-faith safety report, complaint, payment dispute, or other lawful report.

Nothing in this section prevents lawful disagreement, negotiation, reporting, or exercise of a legal right.

15. Account use and identity

Drivers must use their own authorized WAKYM accounts.

A Driver must not knowingly permit an unauthorized person to perform opportunities through the Driver’s identity or account where doing so would defeat identity, eligibility, licensing, insurance, safety, legal, or Platform requirements.

Drivers must not impersonate another Driver, share credentials for an unauthorized purpose, falsify identity information, or submit another person’s documentation as their own.

Where WAKYM lawfully permits teams, substitute performance, business accounts, employees, or other authorized arrangements in the future, the applicable rules for those arrangements will control.

16. Routes, timing, and operational judgment

Drivers are responsible for lawful real-world route decisions and operation of their vehicles.

Estimated travel times, routes, maps, distances, traffic information, navigation information, or other technical information displayed through WAKYM or a third-party service may be estimates and may not reflect actual conditions.

Drivers must not violate traffic, safety, parking, access, or other laws merely to satisfy an estimated completion time.

Where significant delays, road closures, emergencies, vehicle problems, unsafe conditions, or other material problems arise, Drivers should communicate through available channels where reasonably practicable.

17. Changes to an accepted opportunity

A Driver is not required by these Terms to accept a materially different opportunity merely because the Driver accepted the original opportunity.

Where an OPB requests a material change after acceptance, such as a materially different destination, substantially increased distance, additional pickup, substantially different cargo, special equipment, or other significant expansion of the work, the Driver may accept or decline the proposed change subject to applicable law.

Any compensation adjustment connected with a material change should be clearly communicated and lawfully agreed where required.

Drivers must not use a minor or immaterial change as a pretext for fraud, extortion, intentional abandonment, or other abusive conduct.

18. Completion and proof

WAKYM may provide tools allowing Drivers to record pickup, progress, delivery, completion, notes, images, timestamps, payment status, or other information.

Drivers must use these tools truthfully.

Drivers must not knowingly:

falsely mark an opportunity completed;

submit fabricated proof;

misrepresent a pickup or delivery;

alter evidence for a fraudulent purpose;

submit an unrelated image as proof;

falsify a timestamp, note, or status; or

create a false record concerning an underlying order.

Proof images and notes should not intentionally include unnecessary confidential, financial, medical, identity, or security information.

19. Driver compensation

The compensation displayed or agreed for an underlying opportunity is separate from any subscription or other fee that a Driver may separately pay to WAKYM for access to WAKYM.

WAKYM does not take a commission or percentage from a Driver’s compensation for the underlying opportunity.

Accordingly, where a Driver is entitled to an agreed underlying job amount, WAKYM does not deduct a WAKYM percentage commission from that amount.

This does not prevent taxes, lawful third-party charges, legally authorized deductions, or other amounts that may independently apply outside WAKYM, and it does not waive any minimum compensation or other payment protection required by applicable law.

20. Payments between Drivers and businesses

Unless WAKYM expressly introduces a separate legally authorized payment arrangement, the underlying compensation for an opportunity is arranged and paid directly between the applicable business and Driver.

WAKYM may provide tools that display compensation amounts, payment status, payment notes, confirmations, payment history, or related records.

Those tools do not by themselves mean that WAKYM possesses or controls the funds.

Drivers must review displayed compensation information before accepting an opportunity and should raise apparent errors before performing the work where reasonably possible.

Nothing in these Terms eliminates any payment obligation that applicable law imposes directly on WAKYM, an OPB, or another person.

21. Payment confirmations and disputes

Drivers must record payment information truthfully.

A Driver must not knowingly:

confirm receipt of money that was not received;

falsify a payment amount;

create a false payment dispute;

alter payment information for fraudulent purposes;

demand duplicate payment after knowingly receiving the amount owed; or

use WAKYM’s payment-status tools to mislead another person.

Where a genuine payment dispute arises, the Driver and applicable business should attempt reasonable resolution.

WAKYM may preserve relevant Platform records, review alleged misuse of Platform tools, or provide reasonable dispute-support information.

WAKYM is not required to act as a collection agency, court, arbitrator, bank, escrow provider, or guarantor unless applicable law imposes a particular obligation on WAKYM.

22. Expenses, taxes, and financial responsibility

Except where applicable law requires otherwise, Drivers are responsible for their own operating expenses associated with opportunities they choose to perform.

Such expenses may include fuel, electricity, maintenance, repairs, depreciation, insurance, licences, registrations, mobile service, parking, tolls, equipment, and other applicable costs.

Drivers are responsible for their own tax reporting, deductions, registrations, filings, remittances, and records to the extent those obligations legally apply to them.

WAKYM does not provide individualized tax, accounting, financial, employment, or legal advice.

Nothing in this subsection transfers to a Driver an expense, tax, deduction, reimbursement, payment, or other obligation that applicable law places on WAKYM or another party.

23. Cancellation, inability to complete, and abandonment

Drivers should not accept opportunities with the intention of cancelling, abandoning, manipulating, or disrupting them.

Where a Driver cannot complete an accepted opportunity because of a genuine safety issue, emergency, vehicle failure, legal problem, material undisclosed condition, or other legitimate reason, the Driver should notify the applicable business or WAKYM through available methods as soon as reasonably practicable.

Drivers must not intentionally abandon goods in an unsafe or inappropriate location.

Cancellation or inability to complete an opportunity does not automatically eliminate payment, reimbursement, return-of-goods, record-keeping, or other obligations that may exist under applicable law or the applicable arrangement.

WAKYM may review patterns of cancellations or abandonment for legitimate fraud-prevention, safety, compliance, and Platform-integrity purposes.

24. Accidents, damage, loss, and incidents

Drivers should promptly take reasonable safety measures following an accident, injury, loss, theft, damaged item, vehicle incident, threatened violence, suspected crime, or other serious event connected with an opportunity.

Where appropriate, this may include contacting emergency services, police, an insurer, the applicable business, or another responsible authority.

Drivers should report material Platform-related incidents through available WAKYM channels where reasonably practicable.

WAKYM may request information reasonably necessary to investigate a safety issue, fraud allegation, complaint, account matter, legal request, or Platform incident.

Nothing in these Terms replaces any legally required accident, insurance, police, workplace, transportation, or regulatory reporting obligation.

25. No guarantee of opportunities or earnings

Creating or maintaining a Driver account does not guarantee that opportunities will be available.

WAKYM does not guarantee any particular number, type, frequency, value, location, duration, or profitability of opportunities.

WAKYM does not guarantee a particular level of earnings, income, hours, business volume, or financial result.

Opportunity availability may depend on geographic activation, business demand, eligible Driver supply, account status, legal requirements, Platform configuration, safety requirements, technical availability, opportunity requirements, and Driver choice.

Nothing in this subsection limits a statutory minimum-wage, payment, assignment-information, or other right that applies when a Driver performs covered work.

26. Digital-platform-worker protections

A Driver may have mandatory rights under digital-platform-worker, employment, labour, human-rights, occupational-safety, transportation, or other applicable law regardless of terminology used in these Terms.

Nothing in these Terms is intended to classify a Driver contrary to applicable law or to waive a legal protection that cannot lawfully be waived.

Where applicable law imposes obligations directly on WAKYM as a digital platform operator or otherwise, those obligations remain WAKYM’s responsibility and are not transferred to an OPB or Driver merely because these Terms describe an independent user-to-user arrangement.

Where legally required, this may include obligations concerning:

information provided to workers;

information concerning work assignments;

records;

recurring pay periods or pay days;

minimum compensation;

tips or gratuities;

permitted deductions;

notice of or reasons for removal from the Platform;

dispute resolution;

protection against reprisal; and

other mandatory worker protections.

27. Account restriction, suspension, and removal

WAKYM may restrict, suspend, deactivate, or remove Driver access where reasonably justified by circumstances including:

fraud;

identity misuse;

account compromise;

material falsification;

serious or repeated safety violations;

unlawful conduct;

threats or violence;

harassment;

theft;

intentional property damage;

payment-record manipulation;

serious privacy violations;

loss of mandatory eligibility;

credible risk of significant harm;

material violation of these Terms; or

another legitimate legal, safety, security, compliance, or Platform-integrity reason.

WAKYM may take immediate temporary protective action where reasonably necessary to address an urgent safety, fraud, security, legal, or account-compromise concern.

Where applicable law requires advance notice, written reasons, a particular notice period, continued access during notice, an exception to notice, a review opportunity, record disclosure, reinstatement, or another procedural protection, WAKYM will comply with the applicable requirement.

WAKYM will not rely on this section to contract out of a mandatory protection concerning removal from a digital platform.

28. Reports, investigations, and cooperation

Drivers must reasonably cooperate with legitimate WAKYM investigations involving suspected fraud, theft, threats, serious safety issues, account compromise, falsified records, unlawful goods, payment manipulation, privacy violations, or other material violations.

WAKYM may preserve records reasonably necessary for safety, fraud prevention, dispute handling, legal compliance, audits, security, enforcement, or regulatory purposes in accordance with its Privacy Policy and applicable law.

Drivers may use available reporting or support methods to report suspected violations, unsafe opportunities, abusive users, fraudulent activity, payment concerns, account problems, or other material issues.

A Driver must not knowingly submit a false report for the purpose of harming another person.

29. No retaliation for exercising legal rights

Nothing in these Terms permits WAKYM or another user to punish, threaten, retaliate against, or penalize a Driver for exercising a right protected by applicable law.

A Driver may make a lawful complaint, request information, raise a safety concern, question compensation, contact an authority, participate in a legal proceeding, or exercise another protected right without waiving these Terms.

Any statutory anti-reprisal protection that applies to the Driver remains fully effective.

30. Mandatory rights preserved

Nothing in this section excludes, limits, transfers, waives, or replaces any worker, digital-platform-worker, employment, labour, occupational-safety, human-rights, privacy, transportation, insurance, minimum-wage, payment, tax, or other legal right or obligation that cannot lawfully be excluded or waived.

If these Terms conflict with a mandatory legal requirement concerning a Driver, the mandatory requirement controls to the extent of the conflict.

Refunds, Billing Errors, and One-Time Purchases

This section governs refunds, billing corrections, cancellations, payment disputes, and other payment issues relating to amounts paid directly to WAKYM.

For subscription-specific refunds, cancellations, renewals, billing errors, and recurring-payment matters, the section titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes” also applies. Where that section contains a more specific rule concerning a subscription, the more specific subscription rule controls.

1. General refund rule

Except where these Terms, a specific purchase offer, WAKYM’s express written approval, or applicable law provides otherwise, payments made directly to WAKYM are generally final and non-refundable once the purchased access, advertising service, visibility service, digital service, or other applicable WAKYM service has begun or has been made available to the purchaser.

This general rule may apply to:

subscriptions;

advertising purchases;

paid advertisements;

boosts;

bumps;

enhanced visibility products;

promotional placements;

digital-access products;

paid listings; and

other separately identified WAKYM purchases.

Nothing in this section eliminates a refund, cancellation, reversal, chargeback, billing-correction, or other right that applicable law does not permit WAKYM to exclude.

2. Subscriptions

Subscription refunds and cancellations are governed primarily by the section titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes.”

Cancellation of automatic renewal ordinarily stops future renewal charges but does not automatically create a refund for time remaining in a current paid period.

A pay-once subscription ordinarily remains available for its purchased 30-day period and does not automatically create a refund merely because the user chooses to stop using WAKYM before that period ends.

These rules remain subject to billing-error corrections, WAKYM-approved refunds, and any mandatory legal rights.

3. Advertising, boosts, bumps, and visibility purchases

Unless WAKYM expressly states otherwise at the time of purchase, advertising purchases, boosts, bumps, enhanced visibility products, promotional placements, and similar one-time digital services are generally non-refundable after the purchased service has begun, been activated, been applied to the applicable content or account, or otherwise been substantially made available.

A user is not automatically entitled to a refund merely because an advertisement, boost, bump, or visibility purchase did not produce the number of views, clicks, calls, messages, applicants, customers, sales, orders, leads, revenue, ranking, or other result the user hoped to achieve.

WAKYM does not guarantee a particular commercial result from an advertising or visibility purchase unless WAKYM expressly provides a specific written guarantee for that particular product.

4. Purchases that have not yet begun

Where a one-time paid WAKYM service has not yet begun, been activated, been used, or been substantially made available, WAKYM may approve a cancellation or refund request in its discretion where doing so is reasonable and operationally possible.

This provision does not create a general contractual right to cancel every unused purchase.

Where applicable law gives the purchaser a mandatory cancellation or refund right, that legal right controls regardless of WAKYM’s discretionary policy.

5. WAKYM billing errors

A user should promptly notify WAKYM of a suspected billing error.

WAKYM will reasonably investigate credible claims involving:

duplicate charges;

a charge made in error by WAKYM;

an amount materially different from the amount the user authorized;

a payment recorded against the wrong eligible account or purchase;

a purchased WAKYM service that was not supplied because of a material error attributable to WAKYM; or

another material billing discrepancy attributable to WAKYM.

Where WAKYM confirms that it improperly collected an amount, WAKYM may correct the account, reverse the transaction, issue a full or partial refund, provide an appropriate credit where legally permitted and accepted, or take another reasonable corrective action consistent with applicable law.

Nothing in this subsection limits a remedy required by applicable law.

6. Duplicate payments

If WAKYM or its authorized payment processor improperly collects the same payment more than once for the same intended purchase, WAKYM will investigate and, where the duplicate charge is confirmed, take reasonable steps to correct the duplicate payment.

A confirmed duplicate payment does not entitle the user to additional access periods or duplicate benefits unless WAKYM expressly agrees otherwise.

7. Unauthorized transactions

A user who believes a payment method was used without authorization should promptly secure the affected payment account, notify the applicable financial institution or payment provider where appropriate, and notify WAKYM through an available support method.

WAKYM may investigate the transaction, preserve relevant records, restrict affected account functions, request reasonable verification, or cooperate with the payment processor, financial institution, law enforcement, or other authorized parties where appropriate and permitted by law.

WAKYM will not knowingly require a user to waive a legally available remedy concerning a genuinely unauthorized transaction.

8. Refund method and processing

Where WAKYM approves or is legally required to issue a monetary refund, the refund will normally be returned to the original payment method where reasonably possible.

Refund processing times may depend on the payment processor, card network, financial institution, payment method, currency, technical systems, or other circumstances outside WAKYM’s direct control.

The date on which WAKYM initiates or approves a refund may therefore differ from the date on which the funds become visible in the recipient’s account.

WAKYM will not intentionally represent a refund as completed if WAKYM has not actually initiated the applicable refund or corrective process.

9. Partial refunds

Where a full refund is not required by applicable law, WAKYM may approve a partial refund where reasonably appropriate because of a confirmed billing error, partial failure of a purchased WAKYM service, administrative correction, settlement of a genuine dispute, or another circumstance approved by WAKYM.

The availability of a discretionary refund in one case does not create a right to the same result in every other case.

10. Account suspension, restriction, or termination

Payment to WAKYM does not give a user an unrestricted right to violate these Terms, misuse the Platform, engage in fraud, compromise security, threaten users, engage in unlawful activity, or continue using WAKYM after losing a mandatory eligibility requirement.

Where WAKYM lawfully restricts, suspends, or terminates access because of a material violation, fraud, abuse, serious safety concern, security risk, unlawful conduct, loss of eligibility, or another legitimate enforcement reason, the restriction does not automatically create a right to a refund.

However, WAKYM will not rely on this provision to retain money where applicable law requires a refund, repayment, credit, or other financial remedy.

Any statutory rights concerning Driver removal or other legally protected access remain unaffected.

11. Chargebacks and payment disputes

Users retain any lawful right to dispute a transaction with their payment provider or financial institution.

Users must not knowingly initiate a false, fraudulent, deceptive, or duplicative chargeback concerning a payment they validly authorized and for which the applicable WAKYM service was properly supplied.

WAKYM may respond to a payment dispute by providing the payment processor or financial institution with relevant transaction, authorization, account, access, communication, billing, or other records where permitted by applicable law and WAKYM’s Privacy Policy.

WAKYM may temporarily restrict affected paid functions while a chargeback, payment reversal, suspected fraud matter, or payment dispute is being investigated where reasonably necessary.

WAKYM will not retaliate against a user merely for exercising a legitimate statutory or payment-dispute right.

12. Taxes

Where WAKYM refunds a transaction, the treatment of taxes associated with that transaction will follow applicable tax law, the nature of the refund, and the applicable payment-processing method.

WAKYM will not retain a tax amount that applicable law requires WAKYM to return as part of an approved or legally required refund.

13. Promotions, discounts, and credits

Where a purchase was made using a promotion, discount, coupon, credit, or other special pricing arrangement, any approved refund or correction may take into account the amount actually paid by the user rather than an undiscounted reference price.

A user is not entitled to convert a promotional benefit, Free Trial, Free Pass, complimentary access, or other access obtained without payment into a cash refund merely because the user did not use the benefit.

Unless WAKYM expressly states otherwise, promotional credits and complimentary access have no cash redemption value.

14. Requests for refunds or billing corrections

A user requesting a refund or billing correction should provide information reasonably sufficient for WAKYM to identify and investigate the transaction.

WAKYM may request information such as:

the applicable account;

transaction or invoice identifier;

payment date;

amount;

purchase type;

description of the alleged problem; and

other information reasonably necessary to investigate the request.

Users should not send complete payment-card numbers, banking passwords, security credentials, or other unnecessary highly sensitive information to WAKYM when making a refund request.

15. No waiver from discretionary refunds

If WAKYM voluntarily provides a refund, credit, extension, replacement service, accommodation, or other resolution beyond what these Terms or applicable law require, that decision does not waive WAKYM’s right to apply these Terms to future transactions.

A discretionary resolution of one matter does not automatically establish a permanent policy or precedent for unrelated users or transactions.

16. Mandatory legal rights preserved

Nothing in this section excludes, limits, waives, replaces, or reduces any cancellation, refund, billing, credit-card, consumer-protection, contractual, statutory, or other right or remedy that cannot lawfully be excluded or waived.

Where applicable law requires WAKYM to provide a refund, cancellation right, billing correction, repayment, disclosure, notice, or other remedy, the applicable legal requirement controls to the extent of any conflict with this section.

Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes

Some WAKYM features may require a paid subscription, a one-time payment, an advertising purchase, a visibility purchase, a boost or bump purchase, Free Trial access, Free Pass access, administrative approval, account activation, geographic availability, revenue-tier eligibility, or satisfaction of other eligibility requirements.

Access, pricing, and eligibility may differ depending on the user's account type, role, location, selected service, subscription tier, revenue tier, tax jurisdiction, activation status, account standing, promotional eligibility, Free Pass status, and other conditions displayed within WAKYM.

1. Subscription options

Eligible Driver, Order Posting Business ("OPB"), and Ad Posting Business ("APB") account holders may be offered one or both of the following subscription options:

a single, non-renewing 30-day subscription period; or an automatically renewing subscription billed every 30 days.

The options available to a particular user may depend on the user's role, subscription eligibility, activation status, account standing, location, revenue tier where applicable, Free Pass status, and other applicable requirements.

A subscription provides access only to the features, role, tier, and period identified at checkout or in the user's account. Payment does not guarantee permanent access, continued activation, geographic release, account approval, uninterrupted service, or access to every WAKYM feature.

2. Exact 30-day billing period

Each paid subscription period is an exact 30-day period. It is not based on a calendar month and may begin or end on any date.

Each successful subscription payment creates one new 30-day access period unless WAKYM clearly states otherwise at checkout.

The applicable start date, end date, renewal date, subscription price, applicable tax, and total charge will be displayed within the user's account, checkout page, invoice, receipt, billing-management portal, or other applicable billing interface.

3. Pay-once subscriptions

Selecting the pay-once option purchases only one 30-day subscription period.

A pay-once purchase does not authorize WAKYM or its payment processor to make future automatic subscription charges.

Access will normally end when the purchased 30-day period expires unless the user completes another payment, begins an eligible Free Pass, or otherwise receives authorized access.

A user who previously selected pay once may later select automatic renewal only by completing an applicable checkout process and expressly authorizing recurring charges under the price and terms disclosed at that time.

4. Automatic 30-day renewal authorization

By selecting automatic renewal and completing checkout, the user authorizes WAKYM and its authorized payment processor to charge the payment method associated with the subscription at the beginning of each new 30-day period.

Automatic charges may continue every 30 days until the subscription is cancelled, paused, suspended, terminated, expires, becomes ineligible for renewal, or is otherwise stopped in accordance with these Terms or applicable law.

The authorization applies only to the recurring subscription arrangement, role, tier, price, taxes, and other material billing terms disclosed during checkout or subsequently accepted by the user.

Advertising packages, advertisement boosts, bumps, enhanced visibility purchases, and other separately identified one-time purchases do not automatically renew unless automatic renewal is clearly disclosed and expressly authorized during the applicable checkout.

5. Revenue-tier pricing and truthful tier selection

WAKYM may offer revenue-based subscription pricing to OPBs or other eligible business accounts.

Where subscription pricing depends on annual business revenue, the business must select the revenue tier that truthfully corresponds to its applicable revenue information and the tier definitions displayed by WAKYM.

The revenue measure, currency, annual period, thresholds, tier descriptions, and prices displayed by WAKYM when the tier is selected or verified form part of the applicable pricing rules.

Unless WAKYM expressly provides a different definition, "annual revenue" for revenue-tier purposes means the business's gross business revenue for its most recently completed fiscal year, before deduction of ordinary business expenses and excluding sales taxes collected solely for remittance to a government authority.

If a business has not completed a full fiscal year, WAKYM may permit the business to select a tier using a reasonable, good-faith estimate based on available revenue information, subject to later verification or correction.

Businesses must not intentionally understate revenue, divide or restructure revenue information for the purpose of improperly qualifying for a lower-priced tier, provide false revenue information, conceal material information requested for tier verification, or otherwise misrepresent their eligibility for a pricing tier.

6. Revenue-tier verification

WAKYM reserves the right, at any time while revenue-tier pricing applies to an account, to request reasonable evidence necessary to verify that the business qualifies for its selected revenue tier.

A verification request may occur during registration, account review, checkout, renewal, a tier change, a periodic eligibility review, following an apparent inconsistency, or when WAKYM reasonably considers verification appropriate for pricing integrity, fraud prevention, compliance, or dispute resolution.

Reasonable supporting evidence may include relevant portions of business financial statements, accountant-prepared records, bookkeeping summaries, tax or revenue filings, GST/HST records, point-of-sale or payment-processing summaries, or other reliable records reasonably sufficient to establish the applicable revenue amount.

WAKYM will not intentionally request more personal or business information than is reasonably necessary for the verification purpose. Where reasonably possible, a business may redact unrelated account numbers, transaction-level customer information, personal information, or other information that is not necessary to verify the applicable revenue tier.

WAKYM may request clarification or additional reasonable evidence where submitted documentation is incomplete, inconsistent, altered, unreliable, insufficient, or does not reasonably establish eligibility for the selected tier.

Submitting documents for tier verification does not make WAKYM the business's accountant, auditor, tax advisor, or financial advisor.

7. Failure or refusal to verify a revenue tier

A business receiving a reasonable verification request must provide sufficient information within the deadline stated in the request.

Unless a shorter period is reasonably necessary because of suspected fraud, security concerns, legal requirements, or an active dispute, WAKYM will normally provide a reasonable period for the business to respond.

If sufficient verification is not provided, WAKYM may place tier verification in a pending status, prevent use or renewal of an unverified lower-priced tier, require selection of another eligible tier, restrict applicable paid features, prevent a new subscription purchase, suspend renewal, or take other reasonable action necessary to protect the integrity of revenue-based pricing.

WAKYM will not treat the mere failure to produce a particular document as proof of fraud where the business can provide another reasonably reliable method of establishing its applicable revenue tier.

8. Incorrect tiers, corrections, and material misrepresentation

If WAKYM determines that a business selected an incorrect revenue tier, WAKYM may require the account to be corrected to the appropriate tier.

Where the incorrect selection resulted from a reasonable good-faith mistake and is promptly corrected, WAKYM may apply the corrected tier prospectively, including to the next subscription purchase or renewal, subject to the circumstances and applicable law.

Where WAKYM reasonably determines that a business intentionally, knowingly, recklessly, or materially misrepresented its revenue or tier eligibility in order to obtain a lower subscription price, WAKYM may deny the improperly obtained tier, suspend or restrict the account, prevent renewal, terminate applicable promotional eligibility, require corrected information, or take other action permitted by these Terms and applicable law.

Where permitted by applicable law, WAKYM may also seek payment of the actual subscription-price difference that should have applied during verifiable periods in which a materially incorrect lower tier was obtained through misrepresentation, together with applicable taxes.

Any such amount will be based on the actual difference between the price paid and the price that should reasonably have applied for the verified period and is not intended to operate as a penalty.

WAKYM will provide reasonable information explaining the correction or amount claimed.

WAKYM will not intentionally charge a stored payment method for a retroactive tier difference unless that charge has been properly authorized or is otherwise permitted under the applicable payment authorization and law.

Nothing in this subsection prevents WAKYM from investigating suspected fraud, preserving relevant records, disputing chargebacks, recovering amounts lawfully owed, or taking appropriate legal or account-enforcement action.

9. Launch pricing and future subscription price changes

At the time these Terms are published, WAKYM's currently displayed OPB revenue-tier subscription prices are introductory launch prices.

Launch pricing is not a promise of permanent, lifetime, fixed, grandfathered, or indefinitely renewable pricing unless WAKYM expressly states otherwise in writing.

WAKYM may change launch pricing and other subscription prices prospectively.

A subscription price increase will not be applied retroactively to a completed paid period.

For an automatically renewing subscription, WAKYM will provide affected subscribers with advance notice of a subscription price increase before the first renewal charge at the increased price. WAKYM's policy is to provide at least 30 calendar days' advance notice where the user remains subscribed long enough for that notice period to apply, unless a different period is required by applicable law.

The notice may be provided through the email address associated with the account, an in-app notice, account notification, billing notice, or another reasonable electronic method.

The notice will identify or provide access to the new subscription price, its effective date, and information reasonably sufficient for the user to decide whether to continue or cancel automatic renewal.

A user who does not wish to continue at the increased subscription price may cancel automatic renewal before the first renewal charge to which the increased price applies.

If WAKYM does not provide the advance notice promised above for an ordinary subscription price increase, WAKYM will not intentionally apply that increase to an automatic renewal until the required notice period has been provided.

The advance-notice rule for an ordinary WAKYM-initiated subscription price increase does not prevent an immediate price difference resulting from a user's voluntary change of role, plan, service, subscription option, or revenue tier; a correction of materially inaccurate tier information; expiry of a promotion under terms already disclosed to the user; or a tax or government-imposed amount that changes independently of WAKYM, subject in all cases to applicable law and required disclosure.

For pay-once subscriptions, no future purchase is automatic. The price displayed and accepted during the next checkout will govern that new purchase.

10. Prices, taxes, and displayed totals

Subscription prices may differ by account role, revenue tier, location, promotion, eligibility, currency, or other disclosed criteria.

Before the user confirms payment, WAKYM will display the applicable subscription price, applicable taxes, and total amount being authorized, subject to technical availability and applicable law.

Government-imposed taxes may be separately itemized where permitted or required.

WAKYM will not knowingly add an undisclosed mandatory non-government charge after representing a purchase price as the price available to the user.

The amount displayed and authorized at checkout is the amount WAKYM will submit for that transaction, subject to any clearly disclosed currency treatment, payment-processor treatment, government-required tax treatment, or other adjustment permitted by applicable law.

Users are responsible for reviewing the subscription, tier, price, tax, billing option, renewal status, and total charge before completing payment.

11. Other prospective pricing and rule changes

Subject to the specific advance-notice commitments for automatic subscription price increases above, WAKYM may prospectively change role pricing, advertising prices, access periods, feature eligibility, visibility rules, subscription rules, Free Trial rules, Free Pass rules, promotional terms, and related conditions.

Completed purchases and completed paid periods will not be retroactively repriced merely because WAKYM later changes its standard prices.

Where advance notice, express consent, renewed authorization, or a cancellation opportunity is required by applicable law, the applicable requirement will control.

Taxes may change because of government action, tax-law changes, the user's billing or business location, account information, registration status, or the applicable tax jurisdiction.

12. Managing automatic billing

Users with an active automatically renewing subscription may be given access to WAKYM's billing-management tools or a billing-management portal operated by an authorized payment processor.

Depending on the available functions, users may be able to review subscription and billing information, review the next scheduled billing date, update an eligible payment method, update billing information, review or download invoices and receipts, cancel automatic renewal, or reverse a scheduled cancellation before it takes effect.

Available functions may depend on the payment processor, subscription status, payment method, account eligibility, and WAKYM's billing configuration.

13. Cancellation

A user may cancel automatic renewal through the billing-management method made available for the applicable subscription or another cancellation method provided by WAKYM.

Unless WAKYM expressly states otherwise or applicable law requires a different result, cancellation stops future renewal charges but does not immediately terminate the current paid period.

Access purchased for the current paid period normally remains available until the displayed period end date, subject to account eligibility, suspension, safety, compliance, fraud prevention, payment disputes, and platform rules.

Cancellation does not automatically create a prorated refund for unused time remaining in the current paid period.

Where the billing-management system permits it, a user may reverse a scheduled cancellation before the current paid period ends. If the reversal succeeds, automatic renewal may resume on the displayed next billing date.

WAKYM will not intentionally make cancellation materially more difficult than the cancellation method made available for the applicable subscription, except where reasonable identity, account-security, fraud-prevention, or legal verification is required.

Any non-waivable statutory cancellation right remains unaffected.

14. Failed, declined, reversed, or disputed payments

If a subscription payment fails, is declined, is reversed, becomes disputed, is charged back, or cannot be completed, WAKYM or its payment processor may notify the user and request an updated or valid payment method.

WAKYM or its payment processor may retry a failed payment where permitted by the applicable payment authorization, processor configuration, and law.

A failed payment does not create a new paid 30-day access period unless and until the required payment successfully completes.

If payment remains unpaid, access after the existing paid period may be restricted, suspended, or terminated.

WAKYM may restrict related access while investigating suspected fraud, duplicate payments, unauthorized transactions, chargebacks, payment disputes, or security concerns.

15. Refunds and billing errors

Subscription payments are generally non-refundable once the applicable paid period begins, except where applicable law requires otherwise or where:

WAKYM charged the user in error;

the same payment was improperly charged more than once;

the amount charged improperly differed from the amount authorized;

the purchased paid access was not supplied because of a material error attributable to WAKYM; or

WAKYM expressly approves a refund.

Approved refunds will normally be returned through the original payment method where reasonably possible and may require processing time controlled by the payment processor or financial institution.

Nothing in these Terms limits any cancellation, refund, reversal, chargeback, or consumer-protection right that cannot lawfully be waived or excluded.

16. Free Trials

Free Trials are discretionary and are not guaranteed.

WAKYM may offer, deny, modify, shorten, extend, suspend, revoke, terminate, or discontinue a Free Trial, subject to applicable law and the terms disclosed when the trial is offered.

A Free Trial may be limited by role, account, location, feature, duration, activation status, payment history, device, identity, promotion, or other eligibility conditions.

Unless clearly disclosed and expressly authorized before the user becomes obligated to pay, a Free Trial will not automatically convert into a paid automatically renewing subscription.

Where a Free Trial is offered on terms that provide for conversion into a paid subscription, WAKYM will disclose the applicable price, billing period, renewal terms, and available cancellation method before obtaining the user's applicable authorization.

Users should not assume that a Free Trial will be repeated, extended, restored, or permanently available.

17. Free Passes

Free Passes are discretionary and are not guaranteed.

A Free Pass may be temporary, role-specific, account-specific, region-specific, feature-specific, conditional, or issued without a stated expiration date.

A Free Pass may be subject to activation requirements, geographic-release rules, account eligibility, identity verification, safety requirements, platform policies, and other conditions disclosed by WAKYM.

WAKYM may correct, suspend, revoke, refuse, or modify a Free Pass because of fraud, abuse, mistake, duplicate issuance, inaccurate account information, policy violation, security concerns, operational concerns, payment disputes, chargebacks, account ineligibility, or administrative error, subject to applicable law.

A Free Pass does not erase outstanding payment obligations, payment disputes, previous violations, account restrictions, or a user's prior cancellation of automatic renewal.

Unless WAKYM expressly states otherwise, a Free Pass is not a representation that identical free access will be available to other accounts or remain available indefinitely.

18. Free Pass interaction with automatic renewal

When an eligible Free Pass is scheduled to begin after a paid subscription period, the current paid period normally remains available until its scheduled end date.

Recurring invoice generation or payment collection may be paused while an authorized Free Pass is active, and no new recurring subscription charge should be generated during an authorized billing pause.

Automatic renewal may resume after the Free Pass ends only where the user previously authorized automatic renewal, did not cancel that authorization, remains eligible, and any payment or renewal conditions required by WAKYM have been satisfied.

Where required by law or applicable WAKYM policy, WAKYM may provide notice before recurring charges resume.

A Free Pass does not override or reverse a user's previous cancellation of automatic renewal.

If the user cancelled automatic renewal, WAKYM will not resume future recurring subscription charges solely because the Free Pass ended.

If successful payment is required before paid access can resume, no new paid 30-day access period will be created until that payment succeeds.

19. Promotions, discounts, and introductory offers

Promotions, discounts, introductory prices, coupons, trial prices, launch offers, and other special offers may be subject to separate eligibility requirements, expiration dates, role limitations, account limitations, location restrictions, revenue-tier conditions, or other disclosed terms.

Unless WAKYM expressly states otherwise, a temporary promotion, launch price, or discount does not create a permanent right to that price.

Where a promotional price has a specifically disclosed expiry or transition price that the user accepted when authorizing automatic renewal, the subscription may renew according to those disclosed terms, subject to applicable law.

Where WAKYM later introduces a subscription price increase that was not already specifically disclosed and accepted as part of the authorized recurring arrangement, the advance-notice provisions in this section apply.

WAKYM may refuse, cancel, or correct a promotion obtained through fraud, abuse, duplication, technical error, material misrepresentation, incorrect tier selection, or violation of the promotional conditions, subject to applicable law.

20. Payment processors

WAKYM may use authorized third-party payment processors, including Stripe, to process eligible subscription payments and provide hosted checkout, invoicing, payment-method, and billing-management services.

Use of a payment processor may also be subject to that provider's applicable terms, privacy practices, technical requirements, and service availability.

WAKYM does not intentionally store complete payment-card numbers on its own application servers where payment information is instead collected, stored, tokenized, or processed by an authorized payment provider.

WAKYM may replace, add, or remove an authorized payment processor where reasonably necessary.

21. Subscription, payment, and revenue-verification records

WAKYM may retain records reasonably related to subscription purchases, invoices, receipts, taxes, billing periods, payment methods represented by processor tokens or limited identifiers, cancellations, failed or declined payments, refunds, disputes, chargebacks, Free Trial access, Free Pass pauses, renewal status, pricing notices, pricing authorizations, revenue-tier declarations, tier changes, verification requests, verification results, and related account-access decisions.

Such records may be retained where reasonably necessary for accounting, tax, legal, security, fraud-prevention, dispute-resolution, operational, audit, compliance, and regulatory purposes in accordance with WAKYM's Privacy Policy and applicable law.

Where revenue-verification documents contain personal information or confidential business information, WAKYM will seek to limit collection, access, use, and retention to information reasonably necessary for the stated verification, compliance, security, accounting, dispute, or legal purpose.

22. Account eligibility and interruption of access

Successful payment normally provides access for the applicable paid period, but access remains subject to WAKYM's activation, geographic-release, account-standing, identity, safety, compliance, technical, payment, revenue-tier, and suspension rules.

Payment does not require WAKYM to activate, maintain, or restore an account that violates these Terms, applicable law, payment rules, platform-safety requirements, eligibility requirements, or applicable revenue-tier requirements.

WAKYM may restrict or suspend access where reasonably necessary to investigate fraud, abuse, security concerns, unauthorized access, material revenue-tier misrepresentation, payment disputes, technical failures, legal requirements, or violations of these Terms.

WAKYM does not guarantee uninterrupted or error-free availability of subscription features.

Where reasonably possible, WAKYM will attempt to correct material platform errors affecting paid access.

23. No assumption of permanent availability

Unless WAKYM expressly states otherwise in writing, users should not assume that any subscription option, subscription price, launch price, revenue tier, tier threshold, Free Trial, Free Pass, promotion, discount, feature, payment method, billing arrangement, geographic availability, eligibility rule, or access period will remain available indefinitely.

Any modification, suspension, discontinuation, or prospective change remains subject to applicable law, WAKYM's express notice commitments in these Terms, and any rights that cannot legally be waived.

Payments Between Users

WAKYM is designed so that payments arising from the underlying transactions between independent users remain separate from payments made directly to WAKYM for WAKYM services.

Unless WAKYM expressly introduces and discloses a different legally authorized payment service in the future, WAKYM does not collect, hold, escrow, transmit, distribute, settle, or take possession of money owed between Consumers, businesses, Drivers, or other independent users for their underlying transactions.

1. Payments to WAKYM are separate

Payments made directly to WAKYM may include:

subscriptions;

advertising purchases;

boosts;

bumps;

enhanced visibility products;

promotional placements; and

other clearly identified WAKYM services.

Those payments are charges for WAKYM services.

They are separate from:

a Consumer’s payment to a business for that business’s goods or services;

an OPB’s payment to a Driver for an underlying delivery, courier, transport, or other work opportunity;

tips or gratuities paid directly in connection with underlying work; and

other payments independently exchanged between users.

Payments made directly to WAKYM are governed by the applicable provisions of these Terms, including the sections titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes” and “Refunds, Billing Errors, and One-Time Purchases.”

2. Consumer-to-business payments

Unless WAKYM expressly discloses otherwise for a particular WAKYM-provided service, WAKYM does not process or receive the purchase price that a Consumer pays to an independent business for that business’s goods or services.

The Consumer and applicable business are responsible for arranging and completing the applicable payment using a lawful payment method accepted by the business.

A business may, where lawful, accept payment through its own:

point-of-sale system;

website;

payment processor;

payment link;

telephone-payment process;

banking method;

electronic transfer;

cash payment;

physical location; or

other lawful payment method.

WAKYM does not become the seller, merchant of record, payment recipient, lender, bank, escrow provider, or guarantor of the underlying Consumer-to-business transaction merely because WAKYM helped the Consumer discover or communicate with the business.

3. Business responsibility for customer payments

Independent businesses remain responsible for their customer-payment arrangements.

This responsibility may include:

selecting lawful payment methods;

processing customer payments;

providing required receipts or invoices;

collecting and remitting applicable taxes;

handling refunds and returns;

responding to payment disputes;

maintaining legally required records;

protecting payment information within systems controlled by the business; and

complying with applicable payment, consumer-protection, tax, privacy, accounting, and other legal requirements.

WAKYM does not take a commission or percentage of an independent business’s underlying customer sale.

4. OPB-to-Driver payments

Unless WAKYM expressly introduces and discloses a separate legally authorized payment arrangement, compensation owed for an underlying delivery, courier, transport, or other work opportunity is arranged and paid directly between the applicable OPB or other responsible business and the Driver.

WAKYM does not collect, hold, escrow, transmit, distribute, or settle the underlying Driver compensation merely because the opportunity was posted, viewed, accepted, tracked, recorded, or completed through WAKYM.

The person or entity legally responsible for paying the Driver remains responsible for paying the amount lawfully owed.

Nothing in this section transfers or eliminates any payment obligation that applicable law imposes directly on WAKYM, an OPB, another business, or another person.

5. WAKYM takes no commission from Driver job earnings

WAKYM does not take a commission or percentage from the compensation earned by a Driver for an underlying delivery, courier, transport, or other supported work opportunity.

Where a Driver is entitled to an underlying job amount, WAKYM does not deduct a WAKYM percentage commission from that amount.

A subscription or other fee that an eligible Driver separately pays directly to WAKYM for access to WAKYM is a charge for the applicable WAKYM service and is not a percentage commission on the Driver’s underlying job earnings.

Nothing in this subsection authorizes a deduction or payment practice prohibited by applicable law.

6. Tips and gratuities

Where a customer, business, or other person gives a tip or gratuity directly to a Driver or other user, WAKYM does not take a percentage or commission from that tip or gratuity.

Nothing in these Terms authorizes WAKYM, an OPB, or another person to improperly withhold, reduce, divert, retain, or deduct a tip or gratuity where applicable law gives that amount to the person who earned or received it.

Where mandatory worker-protection law establishes rules concerning tips or gratuities, those rules control.

7. No WAKYM wallet or user-funds account

Unless WAKYM expressly introduces such a service under separate applicable terms and legal requirements, WAKYM does not provide users with a stored-value wallet, user escrow account, general money-transfer account, or deposit account for holding underlying user-to-user transaction funds.

A payment-status field, financial record, ledger entry, invoice reference, payout record, confirmation button, receipt field, or other information displayed within WAKYM does not mean that WAKYM holds the corresponding money.

8. Payment-status and financial-record tools

WAKYM may provide operational tools allowing users or WAKYM systems to record information concerning:

amounts expected;

amounts reported as paid;

amounts reported as unpaid;

payment dates;

payment methods;

payment references;

Driver compensation;

invoices;

receipts;

billing notes;

disputes;

order completion;

or other payment-related information.

These tools may be used for operational coordination, record keeping, accounting support, dispute review, fraud prevention, Platform integrity, audit, or other legitimate purposes.

Unless the payment itself was processed directly by WAKYM or an authorized processor acting for WAKYM, a Platform record showing “paid,” “unpaid,” “payment confirmed,” or similar wording does not necessarily constitute independent bank-level verification that money actually moved.

9. Truthful payment records

Users must use WAKYM payment-status and financial-record tools truthfully.

Users must not knowingly:

mark an unpaid obligation as paid;

deny receiving a payment that they knowingly received;

create a false payment confirmation;

falsify a payment amount or date;

alter records for the purpose of avoiding an obligation;

create a false non-payment claim;

claim duplicate payment after knowingly receiving the amount owed;

fabricate a payment reference;

manipulate Platform records to support fraud or deception; or

otherwise create a knowingly false payment record.

WAKYM may investigate suspected manipulation of payment-status or financial-record tools and may preserve relevant records for legitimate fraud-prevention, dispute-resolution, accounting, safety, audit, security, legal, or enforcement purposes.

10. Payment methods between users

Independent users are responsible for determining which lawful payment methods they will accept or use for their underlying transactions.

WAKYM does not guarantee the availability, reliability, security, reversibility, settlement speed, fees, fraud protections, chargeback rights, or other characteristics of a payment method independently selected by users.

Users should exercise reasonable care before sending money.

Users should verify the intended recipient and payment details before completing a payment.

WAKYM will never require a user to reveal a banking password, complete payment-card number, PIN, one-time authentication code, or similar security credential through an ordinary user-to-user message.

11. Third-party payment providers

Users may independently use banks, card processors, electronic-transfer services, point-of-sale providers, payment applications, or other third-party payment services for transactions between themselves.

Those third-party services may impose their own:

terms;

fees;

privacy practices;

security procedures;

eligibility rules;

fraud protections;

chargeback procedures;

transaction limits;

settlement times; and

dispute processes.

WAKYM is not responsible for the operation of an independently selected third-party payment service merely because users chose to use that service in connection with a transaction discovered or coordinated through WAKYM.

This does not limit WAKYM’s responsibility for a payment processor that WAKYM itself engages to process payments made directly to WAKYM.

12. Payment disputes between Consumers and businesses

A dispute concerning payment for an independent business’s goods or services should ordinarily be addressed directly between the Consumer and the applicable business.

Such disputes may involve:

incorrect amounts;

failed payments;

duplicate payments;

refunds;

returns;

product or service disputes;

unauthorized transactions;

chargebacks;

billing errors; or

other customer-payment issues.

WAKYM may provide reporting, communication, moderation, account-review, or reasonable information-support tools but does not automatically become the adjudicator, collection agency, bank, insurer, payment guarantor, or legal representative of either party.

Nothing in these Terms prevents a Consumer or business from exercising any statutory, contractual, regulatory, financial-institution, chargeback, court, or other lawful remedy.

13. Payment disputes between OPBs and Drivers

Where a Driver and OPB dispute whether underlying Driver compensation was paid, the applicable users should first attempt to resolve the matter using truthful records and available communication methods where reasonable.

WAKYM may preserve or make available relevant Platform information concerning:

the opportunity;

displayed compensation;

acceptance;

completion;

payment-status entries;

timestamps;

communications;

user-entered payment information; and

other relevant Platform records.

WAKYM may review alleged misuse of its systems and may take appropriate Platform action concerning fraud, falsified records, abuse, or other violations of these Terms.

Unless applicable law imposes a specific obligation on WAKYM, WAKYM is not required to advance money owed by another user, guarantee collection, reimburse an unpaid Driver from WAKYM funds, or act as a debt-collection agency.

Nothing in this subsection limits any minimum-compensation, pay-period, pay-day, deduction, tip, reimbursement, or other payment right or obligation imposed by applicable worker-protection or digital-platform law.

14. Non-payment

A user must not intentionally obtain goods, services, delivery work, transport work, or another benefit through WAKYM while intending not to make a payment lawfully owed.

Similarly, a user must not knowingly demand payment for work, goods, or services that were not supplied or otherwise lawfully owed.

WAKYM may investigate credible allegations of intentional non-payment, payment fraud, fabricated payment claims, or repeated misuse of payment-status tools.

WAKYM may restrict or suspend affected Platform functions where reasonably justified under these Terms.

Such Platform action does not itself determine the final legal merits of an underlying debt dispute.

15. No unauthorized collection activity

Users must not use WAKYM to threaten, harass, intimidate, impersonate authorities, publish private information, or engage in unlawful collection practices in an attempt to recover money.

A genuine payment dispute does not authorize threats, violence, stalking, extortion, discriminatory conduct, privacy violations, or other unlawful behaviour.

Users remain free to pursue lawful payment remedies outside WAKYM.

16. Taxes and accounting

Each user is responsible for determining the tax, accounting, reporting, invoicing, remittance, and record-keeping obligations legally applicable to payments the user makes or receives.

WAKYM may provide records or operational information that users may find useful for their own accounting or tax purposes.

Such information does not constitute individualized accounting, tax, financial, or legal advice.

The presence or absence of a WAKYM record does not alter a tax or reporting obligation imposed by applicable law.

17. Fraud, scams, and suspicious payment requests

Users must not use WAKYM to facilitate:

payment fraud;

phishing;

advance-fee scams;

fake invoices;

fraudulent refunds;

money laundering;

stolen payment credentials;

identity theft;

fraudulent chargebacks;

false payment confirmations;

financial impersonation; or

other unlawful financial activity.

Users should exercise particular caution where another person requests unusual payment methods, payment to an unrelated third party, unnecessary security credentials, or other suspicious financial arrangements.

WAKYM may investigate, restrict, suspend, report, or preserve records concerning suspected fraudulent or unlawful payment activity where reasonably appropriate and permitted or required by law.

18. WAKYM payment records versus user-to-user payment records

Users must distinguish between:

payments made directly to WAKYM; and

payments independently exchanged between users.

An invoice, receipt, Stripe transaction, subscription-payment record, advertising-payment record, or other payment confirmation generated for a payment directly to WAKYM concerns that WAKYM transaction.

It does not establish that an unrelated Consumer-to-business or business-to-Driver payment occurred.

Similarly, a user-entered record of an underlying user-to-user payment does not constitute a receipt issued by WAKYM for money WAKYM never received.

19. No commission on underlying user transactions

Unless WAKYM expressly introduces a different service in the future under updated disclosures and applicable terms:

WAKYM does not take a commission or percentage of an independent business’s underlying customer sale; and

WAKYM does not take a commission or percentage of a Driver’s underlying job compensation.

WAKYM may charge separately disclosed fees for WAKYM subscriptions, advertising, boosts, bumps, visibility products, or other WAKYM services.

Those WAKYM fees remain separate from the underlying monetary transaction between independent users.

20. Future payment features

WAKYM may introduce, modify, or discontinue payment-related technology in the future, subject to applicable law.

If WAKYM introduces a service in which WAKYM or an authorized provider materially changes the current arrangement by collecting, holding, transmitting, settling, or otherwise handling underlying user-to-user funds, WAKYM will provide the disclosures, terms, payment authorizations, privacy information, and other measures required for that service before treating users as subject to the materially different payment arrangement.

A future payment feature does not retroactively change WAKYM’s role in earlier user-to-user transactions.

21. Mandatory legal rights and obligations preserved

Nothing in this section excludes, limits, transfers, waives, or replaces any payment, wage, digital-platform-worker, consumer-protection, chargeback, banking, tax, accounting, contractual, statutory, or other right or obligation that cannot lawfully be excluded or waived.

Where applicable law places responsibility for a particular payment, deduction, compensation amount, tip, refund, reimbursement, pay period, pay day, or other financial obligation directly on WAKYM or another person, that mandatory requirement controls notwithstanding any description in these Terms of payments as occurring directly between users.

Taxes, Licences, Insurance, and Compliance

Users are independently responsible for determining and satisfying the tax, licensing, registration, permit, insurance, regulatory, professional, safety, and other legal requirements applicable to their own businesses, activities, vehicles, goods, services, advertisements, transactions, and work performed through or in connection with WAKYM.

WAKYM’s provision of Platform access does not itself constitute confirmation that a user has satisfied every legal requirement applicable to that user.

1. Taxes on amounts paid directly to WAKYM

WAKYM is responsible for determining, collecting, reporting, and remitting taxes that applicable law requires WAKYM to impose on amounts paid directly to WAKYM for WAKYM services.

Such amounts may include:

subscription fees;

advertising purchases;

boosts;

bumps;

enhanced visibility products;

promotional placements; and

other taxable WAKYM-provided services.

Where applicable, taxes may be calculated based on information including the nature of the WAKYM service, the user’s billing location, business location, tax jurisdiction, registration information, applicable tax rules, or other information reasonably required to determine the appropriate tax treatment.

The applicable price, tax, and total amount will be displayed through the relevant checkout, invoice, receipt, account, billing portal, or other billing interface as required or reasonably available.

2. Taxes on underlying transactions between users

Unless WAKYM expressly introduces a different legally authorized arrangement, WAKYM does not collect or remit taxes on the underlying sale made directly between an independent business and its customer merely because the business or customer used WAKYM.

Independent businesses remain responsible for determining whether they must:

register for GST/HST, provincial sales tax, sales tax, value-added tax, or another applicable tax;

charge or collect applicable taxes;

issue required invoices or receipts;

maintain required books and records;

file applicable returns; and

remit amounts to the appropriate tax authority.

Likewise, Drivers and other users remain responsible for determining the income-tax, sales-tax, business-tax, reporting, registration, deduction, expense, and other tax obligations that legally apply to amounts they earn or activities they conduct.

Nothing in these Terms transfers to a user a tax obligation that applicable law places directly on WAKYM or another person.

3. Tax registration and account information

Where WAKYM requests or permits a user to provide a GST/HST registration number, provincial tax number, business number, tax account identifier, registration status, or other tax-related information, the user must provide truthful and reasonably current information.

Users must not knowingly:

provide a tax registration number belonging to another person without authorization;

invent or falsify a tax number;

misrepresent registration status;

falsely claim an exemption;

misrepresent a tax jurisdiction;

use an expired, cancelled, suspended, or otherwise invalid registration as though it remained valid; or

provide false information for the purpose of avoiding or improperly reducing tax.

A user must update materially changed tax information where WAKYM provides a method for doing so and the information remains relevant to the user’s WAKYM activity.

4. Tax-registration verification

WAKYM may request reasonable information or documentation to verify tax-registration information where verification is reasonably necessary for billing, tax compliance, accounting, audit, fraud prevention, regulatory compliance, or resolution of a material discrepancy.

WAKYM may also use information made available through government or other reliable verification systems where lawful and appropriate.

Verification by WAKYM does not constitute tax advice, an audit of the user, or a guarantee that the user has satisfied every tax obligation.

Where submitted tax information cannot reasonably be verified, WAKYM may request clarification, correct WAKYM’s own tax treatment where appropriate, or restrict reliance on the unverified information.

5. Tax thresholds and voluntary registration

Tax-registration obligations may depend on the user’s jurisdiction, activities, revenues, type of supply, registration history, or other circumstances.

Users are responsible for determining when registration becomes legally required.

Where applicable law permits voluntary registration before a mandatory threshold is reached, a user who voluntarily registers is responsible for complying with the obligations arising from that registration.

WAKYM may permit a user to indicate that the user is voluntarily registered or otherwise subject to tax collection before an otherwise applicable mandatory threshold is reached.

A Platform setting or registration indicator does not itself create, cancel, or determine the user’s legal tax-registration status.

6. Changes in tax treatment

Taxes applicable to WAKYM services or user activities may change because of:

changes in legislation or regulations;

government interpretations or requirements;

changes in tax rates;

changes in the user’s location;

changes in the place of supply;

changes in registration status;

changes in the nature of a service;

corrected account information; or

other legally relevant circumstances.

WAKYM may prospectively adjust the tax treatment of WAKYM-provided services when reasonably necessary to comply with applicable law.

A tax change required by law or government action is not necessarily a WAKYM subscription-price increase and may take effect according to the applicable legal requirements.

7. No tax advice

Tax information, calculations, tax-rate displays, account fields, reports, summaries, invoices, geographic tax rules, registration indicators, or other tax-related tools provided by WAKYM are intended to support Platform billing, administration, record keeping, or general information.

They are not individualized tax, accounting, financial, or legal advice.

Users remain responsible for obtaining advice from a qualified accountant, tax professional, lawyer, government authority, or other appropriate professional where necessary.

Users should not rely solely on WAKYM to determine their complete tax obligations.

8. Business licences, registrations, and permits

OPBs, APBs, and other business users are responsible for obtaining and maintaining the licences, registrations, permits, approvals, authorizations, certifications, and other credentials legally required for their businesses and activities.

Requirements may vary depending on the user’s:

jurisdiction;

municipality;

industry;

profession;

products;

services;

business structure;

physical location;

advertising activities;

delivery activities;

regulated goods; or

other circumstances.

The fact that WAKYM permits a business to create an account, advertise, post an opportunity, or access a Platform feature does not mean WAKYM has determined that the business holds every licence or permit legally required for its activities.

9. Professional and regulated activities

Users performing or advertising regulated professional or occupational services must maintain any licence, membership, registration, certification, authorization, supervision, or other qualification legally required to provide or advertise those services.

A user must not falsely claim to be:

licensed;

certified;

registered;

insured;

bonded;

accredited;

government-approved;

professionally qualified; or

otherwise authorized.

WAKYM may restrict advertisements, listings, accounts, or services involving regulated activities where required for legal compliance, safety, or Platform integrity.

10. Driver licensing and vehicle authorization

Drivers are responsible for maintaining a valid driver’s licence and any licence class, endorsement, permit, registration, vehicle authorization, or other credential legally required for the vehicle and activities involved in an opportunity.

Drivers must not accept or perform an opportunity if they know that their licence, vehicle registration, authorization, permit, or other mandatory credential does not legally permit them to perform the applicable work.

A Driver must promptly stop performing activities requiring a credential that has expired, been suspended, revoked, cancelled, or otherwise ceased to be valid.

WAKYM may request reasonable evidence of Driver or vehicle eligibility where necessary for safety, compliance, fraud prevention, or Platform integrity.

11. Vehicle insurance

Drivers are responsible for maintaining automobile insurance and any other insurance legally required for the vehicles and activities they use in connection with WAKYM opportunities.

The Driver is responsible for confirming with the applicable insurer or qualified insurance professional that the Driver’s insurance is valid and appropriate for the actual use being made of the vehicle, including delivery, courier, commercial, business, transport, or other applicable activity where relevant.

Merely having an insurance policy does not necessarily establish that every possible use of the vehicle is covered.

Drivers must not knowingly provide WAKYM, an OPB, a customer, police, an insurer, or another person with false, altered, expired, cancelled, or misleading insurance information.

12. Other insurance

Depending on the nature of a user’s business or activity, applicable law, contractual arrangements, or prudent business practice may require or make appropriate other insurance coverage.

Such coverage may include, where applicable:

commercial general liability insurance;

professional liability insurance;

commercial automobile insurance;

cargo or goods-in-transit insurance;

property insurance;

workers’ compensation or workplace coverage;

cybersecurity or privacy coverage; or

other specialized insurance.

Unless WAKYM expressly agrees otherwise in writing, WAKYM does not purchase insurance on behalf of independent users and does not represent that a user is insured merely because the user has a WAKYM account.

13. Insurance verification

WAKYM may request reasonable evidence of insurance where insurance is relevant to account eligibility, Driver eligibility, a particular activity, safety, legal compliance, fraud prevention, or Platform integrity.

WAKYM may restrict or suspend an affected role or feature where required insurance cannot reasonably be established.

A document review, verification status, badge, account approval, or activation by WAKYM does not constitute a guarantee that:

the insurance policy remains in force;

the insurer will accept a particular claim;

the policy covers every activity;

the coverage limits are sufficient;

an exclusion does not apply; or

the insured user has complied with every policy condition.

Users remain responsible for understanding and complying with their own insurance policies.

14. Expired, cancelled, or changed credentials

Users are responsible for maintaining current licences, registrations, permits, certifications, insurance policies, and other credentials throughout the period in which those credentials are legally required.

Where WAKYM provides an expiration-date or renewal field, users must provide truthful information.

Users must not knowingly continue relying on a credential after it has expired, been cancelled, revoked, suspended, materially restricted, or otherwise ceased to authorize the applicable activity.

WAKYM may request updated documentation or restrict affected functionality when a required credential appears to have expired or become invalid.

15. Compliance with laws

Users must comply with laws and legal requirements applicable to their WAKYM-related activities.

Depending on the activity, these may include requirements concerning:

taxation;

business registration;

licensing;

insurance;

transportation;

road safety;

dangerous goods;

food safety;

pharmacy or healthcare activities;

alcohol, tobacco, cannabis, or age-restricted products;

consumer protection;

advertising;

competition;

privacy;

electronic communications;

employment;

digital-platform workers;

human rights;

occupational health and safety;

accessibility;

intellectual property;

environmental requirements;

product safety;

municipal requirements; and

other applicable laws.

The inclusion of a category in this list does not mean that the category necessarily applies to every user.

Users are responsible for determining which requirements apply to their own circumstances.

16. Geographic differences in legal requirements

Legal requirements may differ among countries, provinces, territories, states, municipalities, and other jurisdictions.

A product, service, advertisement, delivery activity, vehicle, licence, insurance arrangement, tax treatment, or other activity that is lawful in one location may be restricted or subject to different requirements elsewhere.

Users must not assume that WAKYM’s technical availability in a location means every possible use of the Platform is lawful in that location.

WAKYM may impose geographic restrictions or additional requirements where reasonably necessary to comply with local law or manage legitimate safety, regulatory, or operational risks.

17. User responsibility for regulated goods and services

Businesses are responsible for determining whether the goods or services they sell, advertise, provide, or request to be transported are regulated.

Where an activity requires a licence, permit, prescription, authorization, identification check, age verification, certification, special packaging, special handling, record, disclosure, or other condition, the responsible user must satisfy the applicable requirement.

WAKYM’s ability to display, list, advertise, categorize, match, or coordinate an activity does not constitute governmental or regulatory approval.

18. False documents and misrepresentation

Users must not knowingly submit, upload, display, or rely upon fraudulent, forged, materially altered, stolen, misleading, or unauthorized:

licences;

permits;

insurance documents;

tax records;

registration documents;

certificates;

identification documents;

business records;

professional credentials; or

other compliance documentation.

WAKYM may investigate suspected document fraud and may restrict affected functionality while a credible concern is reviewed.

WAKYM may preserve relevant records or provide information to authorized authorities where permitted or required by applicable law.

19. WAKYM verification is limited

WAKYM may perform verification or compliance reviews to support Platform integrity, but WAKYM is not a government licensing authority, insurer, tax authority, professional regulator, auditor, inspection agency, or certification body merely because it reviews information.

Unless WAKYM expressly states otherwise, WAKYM does not guarantee that every user:

is properly licensed;

maintains adequate insurance;

has correctly filed taxes;

has obtained every required permit;

satisfies every regulatory requirement; or

will remain compliant after verification.

Users remain responsible for continuing compliance with requirements legally applicable to them.

20. Government and regulatory requests

WAKYM may cooperate with lawful requests, orders, warrants, subpoenas, regulatory requirements, tax requirements, court orders, law-enforcement requests, or other legally binding processes.

WAKYM may preserve, disclose, restrict, or otherwise handle relevant information where required or permitted by applicable law and in accordance with WAKYM’s Privacy Policy.

Nothing in these Terms requires WAKYM to comply with a request that WAKYM reasonably determines is not legally valid or does not require compliance.

21. Compliance investigations and corrective action

Where WAKYM reasonably identifies a potential tax, licensing, insurance, regulatory, fraud, safety, or compliance problem, WAKYM may request clarification or reasonable supporting information.

Depending on the circumstances, WAKYM may:

allow correction of inaccurate information;

require updated documentation;

place affected functionality under review;

limit a particular activity;

prevent a new posting or opportunity;

temporarily restrict affected access;

require renewed verification; or

take another proportionate action permitted by these Terms and applicable law.

Immediate protective action may be taken where reasonably necessary because of an urgent legal, fraud, security, or safety concern.

Where applicable law requires notice, reasons, review rights, or another procedure, WAKYM will comply with that requirement.

22. No transfer of WAKYM’s own legal obligations

Nothing in these Terms transfers to a user a tax, licensing, insurance, registration, reporting, worker-protection, consumer-protection, privacy, accessibility, safety, or other legal obligation that applicable law places directly on WAKYM.

Where WAKYM itself is legally required to register, obtain a licence, maintain insurance, collect or remit tax, provide information, maintain records, make a filing, or satisfy another obligation, WAKYM remains responsible for that obligation.

23. Mandatory legal rights and obligations preserved

Nothing in this section excludes, limits, transfers, waives, or replaces any tax, licensing, insurance, worker-protection, consumer-protection, transportation, regulatory, statutory, or other legal requirement that cannot lawfully be excluded, transferred, or waived.

Where applicable law conflicts with this section, the mandatory legal requirement controls to the extent of the conflict.

User Content, Uploads, Media, and Communications

WAKYM may allow users to create, submit, upload, store, publish, display, transmit, send, receive, or otherwise provide content through the Platform.

“User Content” may include advertisements, marketplace listings, business information, order information, photographs, images, videos, logos, documents, proof-of-delivery materials, reviews or feedback where supported, profile information, messages, chat communications, notes, descriptions, links, payment-status information, and other material provided by a user.

Users remain responsible for the User Content they provide and for ensuring that they have the legal right to provide and use that content.

1. Ownership of User Content

As between WAKYM and the user, the user retains any ownership rights the user lawfully holds in User Content.

Submitting User Content to WAKYM does not transfer ownership of that content to WAKYM merely because WAKYM stores, displays, processes, transmits, moderates, or otherwise handles it through the Platform.

Nothing in these Terms gives a user ownership of content belonging to WAKYM, another user, or another rights holder.

2. Limited licence to operate the Platform

By submitting User Content to WAKYM, the user grants WAKYM a non-exclusive, worldwide, royalty-free licence, for as long as reasonably necessary for the applicable Platform purpose, to host, store, reproduce, process, transmit, display, format, resize, compress, technically modify, organize, distribute through the Platform, and otherwise use that User Content to:

operate and provide WAKYM;

display the content to the audiences selected or reasonably intended by the user;

process advertisements, listings, orders, profiles, communications, and other Platform functions;

provide backups and technical continuity;

moderate, secure, investigate, and protect the Platform;

prevent fraud, abuse, or unlawful activity;

respond to legitimate complaints or disputes;

comply with applicable law; and

perform other functions reasonably necessary to provide the service for which the content was submitted.

This licence is limited to purposes reasonably connected with operating, securing, administering, enforcing, or providing WAKYM and does not transfer ownership of User Content to WAKYM.

3. Service providers

WAKYM may allow authorized hosting providers, cloud providers, communications providers, content-delivery networks, security providers, technical processors, or other service providers to process User Content where reasonably necessary to provide or protect WAKYM.

Any sublicensing or disclosure under this section is limited to what is reasonably necessary for the applicable service, legal obligation, security purpose, or other legitimate Platform purpose.

Handling of personal information remains subject to WAKYM’s Privacy Policy and applicable law.

4. No general right to sell User Content

The licence granted under these Terms does not by itself give WAKYM the right to sell a user’s photographs, private messages, documents, customer information, or other User Content as standalone content to unrelated third parties.

WAKYM will not treat the mere submission of User Content as blanket permission to use private communications or confidential information for unrelated advertising.

Where WAKYM wishes to use identifiable User Content for a materially different promotional, testimonial, endorsement, or marketing purpose that is not reasonably inherent in the feature through which the content was submitted, WAKYM may request additional permission where appropriate or required by applicable law.

5. Public content

Content that a user intentionally publishes through a public advertisement, business profile, marketplace listing, public business information, or another public-facing feature may be visible to persons who are not registered WAKYM users.

Public content may also be indexed, cached, copied, linked to, screenshotted, or otherwise encountered outside WAKYM by third parties.

WAKYM cannot guarantee that content made public by a user will remain confined to WAKYM after another person has lawfully viewed or copied it.

Users should not intentionally publish information they are not legally entitled or willing to make public.

6. Private and limited-audience content

Content submitted through a private or limited-audience feature, including direct communications, order information, delivery information, administrative submissions, verification materials, or other restricted content, is not intended to be treated as public merely because it is stored by WAKYM.

Access may nevertheless occur where reasonably necessary for:

delivery of the applicable feature;

authorized recipients;

account administration;

customer or technical support;

security;

fraud prevention;

moderation;

investigation of credible complaints;

dispute resolution;

legal compliance;

emergency or safety purposes; or

other purposes described in WAKYM’s Privacy Policy and permitted by applicable law.

WAKYM does not guarantee absolute secrecy or confidentiality of electronic communications.

7. Rights and permissions

Users must have the ownership, licence, permission, consent, authority, or other lawful basis necessary to submit and use User Content through WAKYM.

Users must not knowingly upload or publish content that infringes or misappropriates another person’s:

copyright;

trademark;

trade name;

patent;

trade secret;

privacy right;

publicity or personality right;

confidential information;

contractual right; or

other intellectual-property or proprietary right.

A user must not assume that content found on the internet, social media, another marketplace, a search engine, or another website is free to copy or commercially reuse.

8. Photos, videos, logos, and other media

Users are responsible for media they upload.

A user must have the necessary rights to use photographs, videos, graphics, illustrations, logos, trademarks, music, recordings, designs, or other media included in User Content.

Where identifiable individuals appear in uploaded media, the user is responsible for obtaining any permission or other lawful basis required for the intended use.

Users must not knowingly upload intimate, private, confidential, exploitative, or otherwise protected images of another person without lawful authorization.

9. Business logos and brand materials

Businesses may upload logos, trademarks, product images, business names, promotional materials, and other branding they are legally authorized to use.

WAKYM’s display of such materials does not transfer ownership of the business’s intellectual property to WAKYM.

Businesses must not use another company’s branding in a manner that falsely suggests affiliation, sponsorship, authorization, partnership, or endorsement.

10. Content involving WAKYM branding

Users must not use WAKYM’s name, logo, trademarks, designs, branding, screenshots, or other proprietary materials in a manner that falsely suggests that:

the user is WAKYM;

the user is an employee or authorized representative of WAKYM;

WAKYM owns or operates the user’s business;

WAKYM owns or operates a Driver’s vehicle or equipment;

WAKYM sponsors or endorses a product, service, person, business, vehicle, advertisement, or activity when it does not; or

WAKYM has authorized a representation that it has not authorized.

Any permitted use of WAKYM branding remains subject to applicable brand rules and intellectual-property rights.

11. Accuracy of User Content

Users must not knowingly submit content that is false, materially misleading, fraudulent, fabricated, impersonating, manipulated for deception, or materially inaccurate.

Where User Content becomes materially outdated or inaccurate and the user has the ability to update it, the user should make reasonable efforts to correct or remove it.

Different sections of these Terms may impose more specific accuracy requirements concerning advertisements, business information, orders, payment records, revenue tiers, licences, insurance, tax information, or other content.

12. Personal information

Users must exercise reasonable care before submitting personal information about themselves or another person.

Users must not knowingly publish or disclose another person’s personal information where they lack a lawful basis to do so.

Users should avoid placing unnecessary personal information in public listings, advertisements, free-text descriptions, proof images, notes, chats, or other fields.

Where personal information is reasonably necessary for an order, delivery, account, verification, communication, safety, or other legitimate purpose, users must use it only as lawfully permitted.

WAKYM’s own collection, use, disclosure, retention, and protection of personal information is governed by WAKYM’s Privacy Policy and applicable law.

13. Highly sensitive information

Unless WAKYM specifically requests or provides a designated secure feature for such information, users should not upload or transmit unnecessary:

complete payment-card numbers;

banking passwords;

PINs;

one-time authentication codes;

government-account passwords;

private encryption keys;

account-recovery codes;

medical records;

tax returns;

identity documents;

financial statements;

or other highly sensitive information.

Where WAKYM legitimately requests sensitive verification information, users should provide only the information reasonably requested and may redact unrelated information where WAKYM permits such redaction.

14. Customer and recipient information

Businesses and Drivers may receive or provide customer or recipient information where reasonably necessary for an order, delivery, communication, or other supported activity.

Such information must not knowingly be used for unrelated marketing, harassment, stalking, profiling, sale, unauthorized disclosure, or other unrelated purposes without a separate lawful basis.

Users should not retain customer or recipient information longer than reasonably necessary for their own lawful purposes.

Nothing in these Terms transfers to a user a privacy obligation that applicable law places directly on WAKYM or another party.

15. Communications between users

WAKYM may provide chat, messaging, contact, notification, or other communication tools.

Users must use those tools lawfully and must not use them to:

threaten or intimidate;

harass or stalk;

send fraudulent messages;

impersonate another person;

conduct phishing;

request unnecessary passwords or security credentials;

send malicious software;

facilitate criminal activity;

send unlawful discriminatory content;

distribute unlawful sexual or exploitative content;

repeatedly contact another person in an abusive manner; or

otherwise misuse the communication system.

Legitimate disagreement, negotiation, complaints, payment inquiries, order coordination, or exercise of a legal right are not prohibited merely because another user dislikes the communication.

16. Commercial electronic messages

The ability to contact another user through WAKYM does not automatically authorize a person or business to send commercial electronic messages outside the legitimate purpose of the applicable interaction.

Users who send marketing or promotional electronic communications are responsible for complying with consent, identification, unsubscribe, record-keeping, and other requirements that apply to those communications.

An APB, OPB, Driver, or other user must not treat access to a phone number, email address, chat, customer record, or delivery information as unlimited permission for unrelated marketing.

17. No spam, scraping, or mass harvesting

Users must not use WAKYM to unlawfully:

send spam;

mass-message users;

harvest email addresses or telephone numbers;

scrape personal information;

build unauthorized marketing databases;

collect user information through automated means;

circumvent communication limits;

send repetitive deceptive solicitations; or

extract Platform content in violation of these Terms or applicable law.

Reasonable search-engine indexing or other activity expressly authorized by WAKYM is not prohibited by this subsection.

18. Prohibited content

Users must not knowingly submit, publish, transmit, or facilitate User Content that:

is unlawful;

facilitates criminal activity;

constitutes fraud or a scam;

contains malicious software or phishing material;

materially impersonates another person or business;

contains stolen credentials;

promotes or offers unlawfully obtained goods;

contains unlawful threats;

constitutes unlawful harassment;

unlawfully discriminates against protected persons;

sexually exploits or abuses a child;

contains non-consensual intimate material where prohibited by law;

unlawfully discloses private information;

infringes intellectual-property rights;

materially deceives users about a transaction; or

otherwise violates these Terms or applicable law.

WAKYM may maintain additional content restrictions for safety, legal compliance, security, or Platform-integrity purposes.

19. Illegal or exploitative content involving minors

WAKYM does not permit User Content that sexually exploits or abuses children or otherwise involves unlawful sexual content concerning minors.

WAKYM may immediately restrict access to such content, preserve information where legally appropriate, suspend affected accounts, and make reports or disclosures to law-enforcement or other authorized organizations where required or permitted by applicable law.

Nothing in these Terms requires WAKYM to provide advance notice before taking urgent action concerning content that creates a serious child-safety or legal concern.

20. Moderation

WAKYM may use manual, automated, technical, rule-based, or other reasonable measures to detect, review, organize, restrict, hide, reject, disable, or remove User Content where appropriate for:

safety;

fraud prevention;

security;

legal compliance;

content quality;

Platform integrity;

enforcement of these Terms;

investigation of complaints;

technical operation; or

other legitimate Platform purposes.

The use of moderation tools does not mean that WAKYM reviews every piece of User Content before or after publication.

WAKYM does not guarantee that prohibited, inaccurate, unlawful, offensive, or harmful content will always be detected immediately.

21. Removal or restriction of User Content

WAKYM may remove, restrict, hide, archive, disable, reject, or limit access to User Content where WAKYM reasonably believes that the content:

violates these Terms;

may be unlawful;

infringes another person’s rights;

creates a serious safety or security concern;

contains fraud, impersonation, or material deception;

contains malicious software or phishing;

exposes personal information improperly;

is technically harmful;

is materially inaccurate or outdated;

is associated with an ineligible or suspended account;

is subject to a credible complaint;

must be restricted because of a legal requirement; or

otherwise creates a legitimate Platform-integrity concern.

Where applicable law requires notice, reasons, restoration procedures, or another protection, WAKYM will comply with that requirement.

22. Intellectual-property complaints

A rights holder who reasonably believes that User Content infringes intellectual-property rights may contact WAKYM through an available reporting or support method.

WAKYM may request information reasonably necessary to identify:

the rights holder;

the protected work, trademark, or other right;

the allegedly infringing content;

the location of the content within WAKYM;

the basis of the complaint; and

other information reasonably necessary to evaluate or process the complaint.

WAKYM may restrict or remove disputed content where reasonably appropriate and may preserve or process notices and records as required or permitted by applicable law.

Users must not knowingly submit fraudulent intellectual-property complaints for the purpose of suppressing lawful competition, criticism, or content.

23. Repeat or serious infringement

WAKYM may restrict or terminate content-posting privileges or account access where a user repeatedly or seriously infringes intellectual-property rights or otherwise repeatedly violates applicable content rules.

Any enforcement action remains subject to applicable law and any procedural protection that cannot legally be waived.

24. Editing and technical processing

WAKYM may automatically resize, crop, compress, encode, transcode, reformat, generate thumbnails from, organize, or otherwise technically process User Content where reasonably necessary to display, transmit, secure, store, or operate the Platform.

WAKYM may also correct formatting, remove malicious code, disable broken links, limit file sizes, or make other non-substantive technical adjustments.

WAKYM will not knowingly use technical processing to materially alter the substance of a user’s representation in a deceptive manner.

25. Content removal by users

Where WAKYM provides deletion, editing, archiving, deactivation, or other content-management tools, users may use those tools subject to applicable account and Platform rules.

Deleting content from public display may not immediately remove every copy from:

system backups;

security records;

audit logs;

fraud-prevention records;

legal-hold records;

dispute records;

communications received by other users;

records legally retained by another user; or

other records WAKYM is permitted or required to retain.

WAKYM will handle retained personal information in accordance with its Privacy Policy and applicable law.

26. Account deletion and User Content

Account deletion does not necessarily require immediate destruction of every record associated with the account.

WAKYM may retain information where reasonably necessary or legally permitted for:

accounting;

tax;

fraud prevention;

security;

legal claims;

dispute resolution;

regulatory obligations;

enforcement;

audit;

payment records;

worker-protection records;

or other legitimate retention purposes.

Public content may be removed, anonymized, archived, or otherwise handled according to the applicable feature, operational requirements, Privacy Policy, and law.

27. Communications and evidence

Messages, order communications, payment-status communications, support communications, notices, and other Platform records may be retained where reasonably necessary to operate WAKYM or address disputes, fraud, security incidents, safety reports, legal obligations, or enforcement matters.

Users must not assume that deleting a message from their own interface necessarily destroys every legally retained copy of that communication.

Platform communications may be used as evidence in an internal investigation, payment dispute, safety review, legal proceeding, regulatory matter, or other legitimate process where permitted by law.

28. Content supplied to other users

When a user intentionally sends content or information to another user, WAKYM cannot control every action the recipient may take with information the recipient lawfully receives.

Recipients remain independently responsible for their own use, disclosure, retention, copying, or misuse of that information.

Nothing in this subsection authorizes a recipient to violate privacy, confidentiality, intellectual-property, harassment, or other applicable law.

29. Feedback and suggestions

If a user voluntarily submits an idea, suggestion, recommendation, feature request, correction, or general feedback concerning WAKYM, WAKYM may consider and use that feedback to improve the Platform without an obligation to compensate the user merely for providing the feedback.

This does not give WAKYM ownership of separately submitted copyrighted materials, confidential business information, inventions, or other protected materials merely because they accompanied a communication.

Users should not submit confidential proprietary information as general feedback unless an appropriate confidentiality arrangement applies.

30. User Content is not automatically endorsed by WAKYM

Publication or availability of User Content through WAKYM does not mean that WAKYM endorses, guarantees, certifies, adopts, approves, or independently verifies the content.

Users remain responsible for evaluating content supplied by independent users.

WAKYM remains responsible for WAKYM’s own representations and for obligations that applicable law places directly on WAKYM.

31. Security

WAKYM may use reasonable administrative, technical, and organizational safeguards appropriate to the nature of information processed through the Platform.

No electronic service, transmission system, storage system, or internet-connected platform can guarantee absolute security.

Users are responsible for protecting their account credentials and should promptly report suspected unauthorized account access or other security concerns.

Nothing in these Terms reduces any security obligation that applicable privacy or other law places directly on WAKYM.

32. Legal preservation and disclosure

WAKYM may preserve User Content or related records where reasonably necessary for litigation holds, investigations, fraud prevention, cybersecurity, safety, legal claims, regulatory matters, tax or accounting obligations, or other lawful purposes.

WAKYM may disclose User Content or related information where the disclosure is authorized or required by applicable law and consistent with WAKYM’s Privacy Policy.

Nothing in these Terms requires WAKYM to disclose information where disclosure is prohibited by applicable law.

33. No transfer of mandatory responsibility

Nothing in this section transfers to a user any privacy, copyright, communications, security, content, reporting, or other obligation that applicable law places directly on WAKYM.

Similarly, WAKYM’s moderation or technical processing does not relieve a user of legal responsibility for content that the user created, supplied, or unlawfully used.

34. Mandatory rights preserved

Nothing in this section excludes, limits, waives, assigns, or replaces any copyright, moral right, privacy right, consumer right, statutory right, freedom, remedy, or other legal protection that cannot lawfully be excluded, limited, assigned, or waived.

Where applicable law conflicts with this section, the mandatory legal requirement controls to the extent of the conflict.

Prohibited Conduct

Users must use WAKYM lawfully, honestly, safely, and in a manner consistent with these Terms.

The prohibitions in this section apply to conduct performed directly or indirectly through WAKYM, attempts to engage in prohibited conduct, and knowingly assisting another person to misuse the Platform.

Nothing in this section prohibits lawful competition, legitimate complaints, good-faith disputes, lawful security research expressly authorized by WAKYM, exercise of statutory rights, protected worker activity, or other conduct that WAKYM cannot lawfully prohibit.

1. Illegal activity

Users must not use WAKYM to commit, facilitate, organize, solicit, promote, conceal, or knowingly assist unlawful activity.

This includes using WAKYM to facilitate:

fraud;

theft;

identity theft;

money laundering;

extortion;

criminal harassment;

trafficking;

unlawful threats;

unauthorized computer access;

distribution of unlawful goods;

forgery;

payment fraud;

phishing;

malicious software;

or other criminal or unlawful activity.

The fact that a feature is technically available does not authorize an unlawful use of that feature.

2. Fraud, scams, and deception

Users must not use WAKYM to defraud or materially deceive another person.

Users must not knowingly:

create fake businesses, identities, customers, Drivers, orders, advertisements, listings, transactions, or opportunities;

impersonate another person, business, organization, professional, government authority, or WAKYM representative;

make materially false representations;

create fraudulent employment opportunities;

operate advance-fee schemes;

conduct phishing or credential-stealing schemes;

create fake invoices, payment confirmations, refunds, receipts, or financial records;

misrepresent the existence, nature, value, price, availability, condition, ownership, location, or legality of goods or services;

misrepresent licences, insurance, certifications, registrations, qualifications, tax status, revenue, business status, or eligibility;

or otherwise use deception to obtain money, access, information, Platform benefits, or another advantage.

3. False or misleading commercial representations

Users must not publish or communicate representations concerning a business, product, service, advertisement, price, discount, promotion, employment opportunity, compensation amount, availability, qualification, endorsement, sponsorship, or other material matter that they know or ought reasonably to know is materially false or misleading.

Users must not knowingly:

advertise an unattainable price through undisclosed mandatory non-government charges;

create fictitious discounts or false reference prices;

misrepresent product or service availability;

use deceptive scarcity or urgency claims;

conceal material conditions in a manner that makes the overall representation misleading;

or use disclaimers, fine print, images, links, or later explanations to contradict a materially misleading main representation.

Nothing in these Terms authorizes conduct prohibited by applicable competition, advertising, or consumer-protection law.

4. Account fraud and impersonation

Users must not:

create an account using another person’s identity without authorization;

use false identity information;

submit another person’s documents as their own;

sell, rent, transfer, or lend an account for an unauthorized purpose;

permit another person to impersonate the account holder;

access another user’s account without authorization;

circumvent identity or account-verification measures;

maintain duplicate accounts for fraud, abuse, circumvention, or improper benefit;

or use an account after knowing that the user is legally or operationally ineligible for the applicable activity.

Legitimate authorized business-account access is not prohibited where WAKYM permits that access and applicable requirements are satisfied.

5. Subscription, pricing, tier, Free Trial, Free Pass, and promotion abuse

Users must not manipulate or abuse WAKYM’s subscription, pricing, revenue-tier, Free Trial, Free Pass, promotional, activation, or entitlement systems.

Prohibited conduct includes knowingly:

selecting a false revenue tier;

understating revenue to obtain a lower subscription price;

providing fraudulent verification records;

creating duplicate accounts to repeatedly obtain introductory or trial benefits;

circumventing Free Trial or Free Pass eligibility restrictions;

misusing promotional codes;

creating false eligibility conditions;

interfering with subscription-status records;

circumventing a lawful access restriction;

or exploiting an obvious technical error for the purpose of obtaining paid access or benefits without authorization.

Good-faith use of a benefit that WAKYM validly made available to the user is not prohibited merely because WAKYM later changes its eligibility rules.

6. Payment fraud and financial manipulation

Users must not misuse WAKYM payment, billing, finance, invoice, payment-status, or record-keeping functions.

Users must not knowingly:

use stolen payment credentials;

make unauthorized purchases;

submit false payment information;

mark unpaid obligations as paid;

deny receipt of a payment they knowingly received;

create false payment confirmations;

fabricate refunds or chargebacks;

manipulate amounts, dates, references, invoices, or receipts;

obtain goods, services, or work while intending not to make a payment lawfully owed;

seek duplicate payment after knowingly receiving the amount owed;

or use WAKYM to facilitate money laundering or another unlawful financial transaction.

A user does not violate this section merely by making a good-faith billing complaint, requesting a lawful refund, disputing a genuine debt, or exercising a legitimate chargeback or statutory payment right.

7. Order and delivery manipulation

Users must not create, accept, modify, complete, cancel, or report an order opportunity fraudulently or abusively.

Users must not knowingly:

create fake orders;

create orders without a legitimate underlying purpose for the purpose of manipulating Platform activity;

misstate pickup or drop-off information;

conceal material cargo or handling information;

misrepresent Driver compensation;

falsely report pickup or completion;

submit fabricated proof of delivery;

claim delivery of goods that were not delivered;

falsely claim that goods were not delivered;

intentionally manipulate cancellation records;

use fake transactions to alter Platform statistics or records;

or coordinate with another user to create fictitious Platform activity.

8. Theft, misappropriation, and unauthorized possession

Users must not steal, retain, divert, conceal, substitute, sell, destroy, consume, or otherwise misappropriate property entrusted to them through a WAKYM-related activity.

Drivers must not knowingly keep or redirect goods entrusted to them without lawful justification.

Businesses must not knowingly request transportation of stolen goods or goods they lack authority to possess or transfer.

Nothing in this section prevents reasonable temporary possession necessary to resolve an unsuccessful delivery, safety problem, legal requirement, dispute, or return process.

9. Illegal, prohibited, dangerous, or restricted goods

Users must not knowingly use WAKYM to advertise, sell, request, transport, deliver, or facilitate goods or services where the applicable activity is unlawful.

Users must not intentionally conceal the true nature of regulated, hazardous, dangerous, controlled, restricted, age-restricted, or otherwise specially regulated goods.

Where an activity is lawful only if particular licences, permits, training, packaging, records, identification checks, prescriptions, authorizations, insurance, or other conditions are satisfied, the responsible users must satisfy those conditions.

Technical availability of a WAKYM category, posting field, or order function does not constitute legal authorization.

10. Platform security

Users must not compromise or attempt to compromise WAKYM’s security, integrity, availability, authentication, or technical systems.

Without authorization, users must not:

gain or attempt to gain access to another account, administrative function, server, database, system, network, or information;

bypass authentication, permissions, rate limits, access controls, security measures, or technical restrictions;

probe or exploit vulnerabilities for a malicious, fraudulent, destructive, or unauthorized purpose;

intercept communications or data without lawful authority;

introduce malware, ransomware, spyware, viruses, malicious scripts, destructive code, or similar harmful technology;

conduct denial-of-service or resource-exhaustion attacks;

interfere with Platform operation;

damage, delete, corrupt, alter, or manipulate Platform data without authorization;

or obtain computer services fraudulently or without lawful authority.

11. Authorized security research

Nothing in these Terms is intended to prohibit security testing or research that WAKYM has expressly authorized or that applicable law gives a person a non-waivable right to conduct.

Researchers must comply with the scope and conditions of any applicable WAKYM authorization.

A person who discovers a potential security vulnerability should not exploit it to access unnecessary personal information, damage systems, extort WAKYM or another person, maintain unauthorized access, or cause avoidable harm.

12. Automated access, scraping, and bots

Users must not use unauthorized automated systems to access, extract, copy, scrape, crawl, harvest, monitor, manipulate, or interact with WAKYM where the activity:

circumvents access controls;

materially burdens or disrupts the Platform;

collects personal information unlawfully;

duplicates protected Platform content without authorization;

creates fake activity;

manipulates ranking or visibility;

circumvents usage limits;

operates fraudulent accounts;

or otherwise violates these Terms or applicable law.

Search-engine indexing, accessibility technology, interoperability activity, authorized integrations, or other automated access expressly permitted by WAKYM or protected by applicable law is not prohibited merely because automation is involved.

13. Platform manipulation

Users must not manipulate WAKYM systems to create a false or deceptive appearance of demand, supply, popularity, activity, eligibility, ranking, location, availability, performance, or engagement.

Prohibited manipulation may include:

fake accounts;

fake advertisements;

fake orders;

fake communications;

fabricated transactions;

coordinated artificial activity;

unauthorized automated activity;

false location information;

location spoofing used to obtain an improper benefit;

technical circumvention;

or exploitation of Platform defects for an improper purpose.

14. Interference with other users

Users must not intentionally interfere with another person’s lawful use of WAKYM.

Users must not:

sabotage another user’s account or content;

maliciously interfere with legitimate business activity;

submit knowingly false complaints for the purpose of harming another user;

repeatedly create fake transactions directed at another user;

attempt to obtain another user’s credentials;

maliciously disrupt accepted orders;

or otherwise intentionally misuse Platform tools to damage another user.

Good-faith competition, criticism, complaints, reporting, negotiation, or exercise of legal rights do not constitute prohibited interference.

15. Threats, harassment, stalking, and abuse

Users must not use WAKYM to threaten, stalk, intimidate, extort, exploit, or unlawfully harass another person.

Users must not repeatedly contact another person through WAKYM for an abusive or unlawful purpose.

Users must not threaten violence, property damage, exposure of private information, financial harm, false reporting, or another unlawful consequence to obtain money, services, favourable treatment, withdrawal of a complaint, or another benefit.

WAKYM may take immediate protective action where a credible threat creates a serious safety concern.

16. Discrimination and hate-related conduct

Users must not use WAKYM to unlawfully discriminate against another person or to violate applicable human-rights protections.

Users must not publish or communicate unlawful discriminatory requirements in advertisements, employment opportunities, services, transactions, or work opportunities.

Nothing in these Terms prevents lawful distinctions, eligibility rules, safety requirements, geographic requirements, professional qualifications, or other conditions that are legally permitted and genuinely relevant to the applicable activity.

17. Sexual exploitation and abuse

Users must not use WAKYM to facilitate sexual exploitation, trafficking, sexual abuse, unlawful sexual services, non-consensual intimate material, or other unlawful sexual conduct.

Content involving the sexual exploitation or abuse of children is strictly prohibited.

WAKYM may take immediate action concerning serious exploitation or child-safety concerns and may preserve or disclose relevant information where required or permitted by applicable law.

18. Privacy violations

Users must not misuse personal information obtained through WAKYM.

Users must not knowingly:

publish another person’s private information without lawful authority;

dox another person;

use customer or recipient information for unrelated harassment or stalking;

sell or disclose personal information unlawfully;

harvest personal information for unauthorized marketing;

access another user’s private information without authorization;

retain or use delivery information for an unrelated improper purpose;

or expose passwords, payment credentials, identity information, access codes, medical information, or other sensitive information without lawful justification.

Users must use reasonable care when handling personal information received through WAKYM.

19. Communications abuse, spam, and phishing

Users must not use WAKYM communications to:

send phishing messages;

spread malware;

impersonate another person;

send fraudulent solicitations;

request unnecessary security credentials;

conduct unlawful spam campaigns;

repeatedly send abusive communications;

circumvent communication restrictions;

or send commercial electronic messages in violation of applicable law.

Access to another user’s contact information does not constitute unlimited permission to use that information for unrelated marketing.

20. Intellectual-property infringement

Users must not knowingly use WAKYM to infringe or misappropriate copyrights, trademarks, trade names, patents, trade secrets, personality rights, publicity rights, or other legally protected rights.

Users must not knowingly upload or distribute content they lack the necessary rights or authority to use.

Users must not remove or falsify ownership information, watermarks, attribution, or rights notices for an unlawful or deceptive purpose.

Good-faith disputes concerning ownership or fair/legal use should be handled through available reporting or legal processes rather than through threats or retaliation.

21. Misuse of WAKYM branding

Users must not falsely represent themselves as WAKYM or as an employee, agent, representative, partner, franchisee, carrier, fleet operator, or authorized spokesperson of WAKYM.

Without authorization, users must not use WAKYM branding in a manner that falsely suggests that WAKYM:

owns a Driver’s vehicle;

owns a Driver’s equipment;

employs a particular independent user;

operates an independent business;

endorses a particular product or service;

guarantees an advertisement;

or has approved an affiliation that does not exist.

22. Misuse of Driver vehicles, equipment, or identity

Users must not place or cause WAKYM branding to be placed on an independent Driver’s vehicle, bag, clothing, equipment, or other property in a manner that falsely represents that the property is owned or operated by WAKYM unless WAKYM has expressly authorized the specific arrangement.

A business must not falsely represent that an independent Driver is a WAKYM employee or that WAKYM owns or operates the Driver’s transportation equipment.

Nothing in this subsection prevents truthful references to use of the WAKYM Platform where such references do not create a false affiliation or ownership representation.

23. Circumvention of enforcement or restrictions

Users must not knowingly evade a lawful WAKYM restriction, suspension, verification requirement, geographic limitation, eligibility decision, moderation action, or account-security measure through deception or unauthorized technical means.

This includes creating replacement accounts, using another person’s account, falsifying information, or manipulating technical systems where the purpose is to defeat a valid restriction.

This subsection does not prohibit a user from:

appealing or challenging an account decision;

requesting reconsideration;

correcting inaccurate information;

exercising a statutory right;

bringing a legal or regulatory complaint;

or otherwise using a lawful method to dispute WAKYM’s decision.

24. Abuse of reporting and complaint systems

Users may make good-faith reports, complaints, appeals, payment disputes, safety reports, intellectual-property complaints, or other lawful reports.

Users must not knowingly fabricate allegations or evidence for the purpose of harming another person, suppressing lawful competition, obtaining an improper advantage, or manipulating WAKYM.

A report is not prohibited merely because WAKYM ultimately determines that no violation occurred.

WAKYM must not retaliate against a person merely because that person made a lawful good-faith complaint or exercised a protected right.

25. Retaliation and interference with legal rights

Users must not retaliate against another person for:

reporting suspected unlawful conduct;

raising a legitimate safety concern;

making a good-faith complaint;

asserting a lawful payment right;

requesting compliance with applicable law;

cooperating with a legitimate investigation;

contacting a regulator or law-enforcement authority;

participating in a legal proceeding;

or exercising another legally protected right.

Nothing in these Terms permits WAKYM to retaliate against a Driver for exercising rights protected by applicable digital-platform-worker legislation or other applicable law.

26. Evidence tampering and destruction

Users must not intentionally falsify, alter, fabricate, conceal, destroy, or manipulate WAKYM-related records for a fraudulent, deceptive, retaliatory, or unlawful purpose.

This may include:

order records;

payment-status records;

communications;

proof images;

timestamps;

identity information;

licensing documents;

insurance documents;

tax records;

revenue-verification records;

transaction information;

complaint evidence;

or other relevant records.

This subsection does not prevent ordinary lawful editing or deletion using Platform features where no preservation duty or fraudulent purpose exists.

27. Attempts and assistance

A user violates this section if the user knowingly attempts prohibited conduct or knowingly assists, directs, coordinates, encourages, or provides another person with access for the purpose of committing a material violation.

Mere knowledge that another user exists or ordinary interaction with that user does not create responsibility for conduct the person did not knowingly assist.

28. Investigation and preservation

WAKYM may investigate credible suspected violations of this section.

Where reasonably necessary, WAKYM may:

request clarification;

request reasonable verification;

preserve relevant Platform records;

limit affected functionality;

secure an account;

remove or restrict content;

temporarily suspend affected access;

prevent a transaction or posting;

or take other proportionate protective action permitted by these Terms and applicable law.

WAKYM may cooperate with law enforcement, courts, regulators, payment providers, rights holders, safety authorities, or other authorized parties where legally required or reasonably permitted by applicable law.

29. Enforcement

A violation of this section may result in proportionate Platform action depending on the seriousness, credibility, frequency, intent, risk, and circumstances of the conduct.

Possible action may include:

a warning;

request for correction;

content removal;

loss of a particular feature;

verification;

temporary restriction;

suspension;

cancellation of an improperly obtained benefit;

account deactivation;

termination;

preservation of records;

or referral to appropriate authorities where legally justified.

WAKYM may take immediate protective action where reasonably necessary to address serious fraud, account compromise, cybersecurity threats, violence, child exploitation, theft, unlawful activity, or a credible risk of significant harm.

Where applicable law requires notice, reasons, a notice period, review rights, continued access, reinstatement rights, or another procedural protection, WAKYM will comply with that requirement.

30. Enforcement does not determine criminal or civil liability

WAKYM’s decision to warn, restrict, suspend, restore, or terminate a user is a Platform decision and does not itself establish that the user committed a criminal offence or is legally liable to another person.

Likewise, WAKYM’s decision not to take Platform action does not determine that conduct was lawful.

Courts, regulators, law-enforcement authorities, payment providers, insurers, or other authorized decision-makers may independently determine matters within their jurisdiction.

31. No waiver of legitimate rights

Nothing in this section prohibits or penalizes a person merely for:

making a good-faith complaint;

leaving WAKYM;

cancelling an eligible subscription;

declining an available Driver opportunity;

lawfully competing with another business;

requesting a refund;

initiating a legitimate chargeback;

questioning compensation;

raising a safety concern;

reporting misconduct;

seeking professional advice;

contacting a government authority;

bringing or defending a legal claim;

participating in an investigation;

organizing or exercising legally protected worker rights;

or exercising any other right protected by applicable law.

32. Mandatory legal rights preserved

Nothing in this section excludes, limits, waives, penalizes, or replaces any consumer, worker, digital-platform-worker, privacy, human-rights, contractual, statutory, constitutional, regulatory, or other legal right that cannot lawfully be excluded or waived.

Where a prohibition or enforcement provision in these Terms conflicts with a mandatory legal right, the mandatory legal requirement controls to the extent of the conflict.

Safety and Real-World Interactions

WAKYM provides technology that may facilitate real-world interactions among independent users, including Consumers, Drivers, OPBs, APBs, businesses, customers, recipients, and other persons.

Real-world activities may involve risks that cannot be completely eliminated by a technology platform. Users are responsible for exercising reasonable judgment, complying with applicable law, following appropriate safety practices, and avoiding conduct that creates an unreasonable risk of harm.

Nothing in this section transfers to a user any safety, worker-protection, transportation, accessibility, consumer-protection, or other legal obligation that applicable law places directly on WAKYM or another person.

1. General safety responsibility

Users must conduct WAKYM-related activities lawfully and with reasonable regard for their own safety and the safety of others.

Users must not knowingly create, conceal, encourage, or participate in an unreasonable safety risk.

Depending on the circumstances, reasonable safety precautions may include:

reviewing available information before an interaction;

confirming relevant pickup, delivery, business, or contact details;

using appropriate vehicles and equipment;

following lawful access requirements;

avoiding dangerous or prohibited activities;

communicating material safety information;

using appropriate protective equipment where required;

maintaining required licences and insurance;

and contacting appropriate emergency services when necessary.

2. WAKYM is not an emergency service

WAKYM is not a police, fire, ambulance, emergency-dispatch, roadside-emergency, medical-emergency, or public-safety service.

Users must not rely on WAKYM chat, support, notifications, reporting tools, or other Platform functions as a substitute for emergency assistance.

Where there is an immediate threat to life, serious injury, violence, fire, crime in progress, dangerous road condition, medical emergency, or other urgent emergency, users should contact the appropriate emergency service or authority.

A report submitted to WAKYM does not guarantee immediate review or emergency intervention.

3. No requirement to continue an unsafe or unlawful activity

Nothing in these Terms requires a user to continue an activity that would be unlawful or that the user reasonably believes presents an immediate serious safety risk.

Where reasonably possible, a user encountering such a situation should:

move to or remain in a safe location;

avoid escalating the situation;

communicate the problem through an appropriate available method;

protect property entrusted to the user where doing so can be done safely;

and contact emergency services, law enforcement, the applicable business, WAKYM, or another appropriate authority where warranted.

This provision does not authorize fraudulent abandonment, theft, intentional non-performance, or misuse of safety concerns.

Any statutory right to refuse or stop unsafe work that applies to a person remains unaffected.

4. Driving safety

Drivers must operate vehicles lawfully and safely.

A Driver must not use WAKYM in a manner that causes or contributes to distracted or unlawful driving.

Drivers must not read, type, search, enter information, manipulate a handheld device, or perform another prohibited device-related activity while driving where applicable law prohibits that conduct.

Where interaction with WAKYM requires attention that cannot safely and lawfully be provided while driving, the Driver should stop or park in a lawful and safe location before interacting with the Platform.

A WAKYM notification, message, route, estimated arrival time, order update, business request, customer communication, or other Platform event never requires a Driver to violate traffic or distracted-driving laws.

5. Navigation, maps, routes, and estimated times

WAKYM or third-party services may provide maps, routes, distances, estimated travel times, location information, traffic information, directions, or other navigation-related information.

Such information may be incomplete, delayed, inaccurate, unavailable, or inconsistent with real-world conditions.

Drivers remain responsible for observing:

road signs;

traffic signals;

road closures;

vehicle restrictions;

height and weight restrictions;

parking rules;

construction;

weather;

emergency instructions;

property restrictions;

and other actual conditions.

Users must not follow a digital route or instruction where doing so would be unlawful or obviously unsafe.

6. Speed and delivery times

Estimated pickup, arrival, or completion times are not instructions to speed, drive dangerously, violate parking rules, ignore road conditions, bypass legal restrictions, or otherwise compromise safety.

Users must not pressure, threaten, penalize, or encourage a Driver to violate applicable traffic or safety laws merely to meet an estimated time.

A legitimate delay caused by traffic, weather, road closures, safety conditions, emergencies, lawful inspections, or other real-world circumstances should be communicated where reasonably practicable.

7. Impairment and fitness to perform activities

A Driver must not operate a vehicle or perform an activity where the Driver is unlawfully or dangerously impaired by alcohol, cannabis, illegal drugs, medication, fatigue, illness, distraction, or another condition affecting safe performance.

Other users must not knowingly pressure or encourage a Driver to operate while impaired or otherwise unsafe to drive.

Nothing in these Terms should be interpreted as medical advice concerning whether a person is fit to drive or perform particular work.

Users remain responsible for complying with applicable laws and obtaining appropriate professional guidance where necessary.

8. Vehicle condition

Drivers are responsible for ensuring that vehicles they use are reasonably safe and legally permitted for the applicable activity.

Drivers must maintain vehicle components and safety equipment as required by applicable law.

A Driver must not knowingly use a vehicle for an opportunity where a material mechanical defect, unsafe condition, unlawful configuration, inadequate load capacity, or other known problem makes the activity unlawful or unreasonably dangerous.

WAKYM does not inspect or certify every independent Driver vehicle merely because the Driver has access to the Platform.

9. Appropriate vehicle and load capacity

Drivers must use a vehicle reasonably appropriate for the goods or opportunity they accept.

OPBs must provide materially accurate information concerning vehicle, size, weight, load, equipment, or handling requirements where that information is relevant.

Users must not intentionally overload a vehicle or request transportation that exceeds lawful or safe vehicle limits.

A Driver should decline or stop an opportunity where the actual load materially differs from the disclosed information and cannot legally or safely be transported using the available vehicle or equipment.

10. Load securement and handling

Goods must be loaded, transported, secured, and handled in accordance with applicable law and reasonable safety practices.

Where special securement, containment, refrigeration, temperature control, protective equipment, lifting equipment, packaging, dangerous-goods procedures, or another specialized requirement applies, the responsible users must ensure that applicable requirements are satisfied.

WAKYM does not provide a certification that a load is properly packaged, secured, contained, or otherwise suitable for transportation merely because an opportunity appears on the Platform.

11. Heavy, oversized, or difficult items

OPBs must not knowingly conceal material information concerning unusually heavy, oversized, awkward, fragile, hazardous, or difficult-to-handle items.

Drivers should not attempt lifting, carrying, loading, unloading, or moving an item where the Driver reasonably believes the activity cannot be performed safely with the available people, equipment, vehicle, or conditions.

Where additional people, equipment, vehicle capacity, training, or other resources are legally or reasonably required, users should not attempt to bypass those requirements.

12. Dangerous, hazardous, or regulated goods

Users must comply with the requirements in these Terms concerning dangerous, hazardous, restricted, prohibited, or specially regulated goods.

An OPB must not intentionally conceal the nature of such goods.

A Driver who discovers materially undisclosed dangerous, hazardous, prohibited, or regulated goods should not knowingly proceed in violation of applicable law.

WAKYM’s display, categorization, or transmission of an opportunity does not constitute a dangerous-goods authorization, certification, or regulatory approval.

13. Pickup and drop-off safety

Users should exercise reasonable judgment at pickup and drop-off locations.

Users must not knowingly direct another person into an undisclosed location presenting an unreasonable safety risk.

Where reasonably relevant, businesses should disclose material conditions such as:

restricted entrances;

loading docks;

stairs;

construction;

security requirements;

unsafe animals;

dangerous machinery;

unusual access conditions;

significant parking restrictions;

or other material conditions affecting safe access.

Drivers should comply with lawful property and facility rules.

14. Private property and access

WAKYM does not authorize a user to trespass or enter property unlawfully.

A Driver must not force entry, bypass security systems, enter a restricted area without authorization, or enter a private residence merely because a delivery address was provided.

Where delivery instructions conflict with lawful access restrictions or create a material safety concern, the Driver should seek clarification or use another lawful and reasonable delivery method where available.

Businesses are responsible for obtaining permissions they are legally required to obtain before directing Drivers to restricted or controlled locations.

15. Deliveries to residences

Where a delivery occurs at a private residence, users should limit physical access to what is reasonably necessary to complete the applicable delivery.

Unless expressly invited and reasonably appropriate, Drivers should not enter a private residence merely to complete an ordinary delivery.

A user must not use a delivery as a pretext to enter private property, surveil another person, obtain unrelated personal information, harass a resident, or engage in other unauthorized conduct.

16. Contactless or location-specific delivery

Where WAKYM or an applicable business supports contactless delivery, designated drop-off locations, reception delivery, concierge delivery, safe-drop instructions, or similar options, users should follow the applicable lawful instructions where reasonably possible.

A Driver should not knowingly leave goods in a location that is plainly unsafe, prohibited, materially inconsistent with the instructions, or likely to create an unreasonable risk of theft, damage, contamination, or injury.

Where instructions cannot reasonably be completed, the Driver should communicate the issue where practicable.

17. Animals

Users should disclose known animal-related conditions where reasonably necessary for safe pickup or delivery.

A property owner, business, customer, or recipient should take reasonable measures to prevent an animal under their control from creating an unreasonable risk to a Driver or other person.

Drivers should not intentionally provoke, harm, unlawfully interact with, or enter an unsafe area involving an animal merely to complete an ordinary delivery.

Where an animal presents an immediate safety concern, the Driver may move to safety and communicate the issue.

18. Weather and environmental conditions

Users must exercise reasonable judgment concerning weather and environmental conditions.

Snow, ice, flooding, extreme heat, severe storms, smoke, fire, poor visibility, road closures, unsafe air quality, or other environmental conditions may affect whether an activity can safely or lawfully be performed.

Nothing in these Terms requires a Driver to ignore official warnings, road closures, emergency restrictions, or other legally applicable safety requirements.

WAKYM may restrict or temporarily disable affected Platform functionality where reasonably necessary because of serious weather, emergency, safety, or operational conditions.

19. Violence, threats, and weapons

Users must not threaten, assault, intimidate, extort, or intentionally endanger another person through a WAKYM-related interaction.

Users must not use or display a weapon unlawfully or use an otherwise lawful object as a weapon to threaten or harm another person.

Where a user reasonably believes that violence or an immediate threat of violence is occurring, the user should prioritize personal safety and contact appropriate emergency or law-enforcement services where warranted.

WAKYM may take immediate protective Platform action concerning credible threats of serious violence.

20. Harassment and discriminatory conduct

Users must not unlawfully harass or discriminate against another person during a WAKYM-related interaction.

Users must not refuse, interfere with, threaten, mistreat, or target another person for a reason prohibited by applicable human-rights law.

Nothing in this section prevents lawful requirements genuinely related to safety, licensing, vehicle suitability, geographic availability, accessibility, professional qualifications, or another legitimate and legally permitted condition.

21. Sexual misconduct

Users must not engage in sexual assault, sexual harassment, sexual exploitation, indecent exposure, non-consensual sexual conduct, or other unlawful sexual behaviour during a WAKYM-related interaction.

A delivery, business interaction, customer relationship, chat, contact detail, or other WAKYM connection does not constitute consent to sexual communication or conduct.

WAKYM may take immediate protective action concerning credible allegations of serious sexual misconduct while conducting an appropriate review.

22. Minors and vulnerable persons

Users must exercise particular care where a WAKYM-related interaction may involve a minor or another vulnerable person.

Users must not use WAKYM to exploit, groom, abuse, traffic, unlawfully photograph, solicit, or otherwise harm a child or vulnerable person.

A Driver or business must not knowingly disregard age-verification, identification, consent, supervision, or other safeguards required by applicable law for a particular product, service, or activity.

WAKYM may take immediate action concerning credible child-safety or exploitation concerns and may preserve or disclose relevant information where permitted or required by law.

23. No unauthorized passenger transportation

Unless WAKYM expressly introduces a legally compliant passenger-transportation service, ordinary WAKYM delivery, courier, and transport-opportunity functions must not be used to transport passengers.

Drivers must not allow an ordinary delivery opportunity to be converted into unauthorized passenger transportation merely because another user requests it.

Users must not disguise passenger transportation as transportation of goods.

24. Customers, recipients, and third parties

Consumers, recipients, property occupants, employees, customers, and other third parties may participate in or be affected by real-world WAKYM-related activities even if they do not personally hold a WAKYM account.

Users must interact with such persons lawfully and reasonably.

Users must not assume that a third party has agreed to these Terms merely because another WAKYM user supplied that person’s address, name, telephone number, or delivery information.

25. Personal boundaries and unnecessary contact

Users should limit real-world contact to what is reasonably appropriate for the applicable business, delivery, advertising, marketplace, or other legitimate interaction.

A user must not use information obtained through WAKYM as a pretext for unrelated visits, persistent unwanted contact, stalking, surveillance, personal solicitation, or harassment.

Completion of one transaction or delivery does not create an unlimited right to contact another person in the future.

26. Privacy during real-world interactions

Users must not unnecessarily photograph, record, publish, or disclose private individuals, private residences, confidential documents, access codes, licence plates, identification documents, medical information, financial information, or other sensitive information encountered during an interaction.

Where a photograph or other record is reasonably necessary for proof of pickup, delivery, safety, damage, dispute resolution, or another legitimate purpose, users should limit the record to what is reasonably necessary.

Any recording must comply with applicable privacy, surveillance, criminal, employment, property, and other laws.

27. Proof-of-delivery photographs

Where proof-of-delivery photographs are supported, Drivers should take images reasonably focused on establishing the applicable delivery or condition.

Drivers should avoid unnecessarily capturing:

people;

children;

private interior areas;

payment information;

identification documents;

computer screens;

medical information;

access codes;

or other unrelated sensitive material.

Proof images must not be falsified, manipulated deceptively, or used for an unrelated purpose.

28. No guarantee arising from identity or document review

WAKYM may conduct identity, account, business, document, eligibility, or other verification where supported.

Such verification may reduce certain risks but does not guarantee that a person:

is safe;

will behave lawfully;

is trustworthy;

will perform as expected;

has disclosed every relevant fact;

will maintain required credentials;

or poses no real-world risk.

Users remain responsible for exercising reasonable judgment during interactions.

29. Background checks and other screening

Unless WAKYM expressly states that a particular screening process has been completed for a particular account or purpose, users must not assume that WAKYM has conducted a criminal-record check, vulnerable-sector check, driving-record check, credit check, employment check, professional-background investigation, or other comprehensive background screening.

Where WAKYM does offer or require a specific screening process, the scope and limitations of that process may be separately disclosed.

Passing a screening process does not guarantee future conduct or eliminate the need for reasonable safety precautions.

30. Ratings, reviews, badges, and status indicators

Any rating, review, badge, verification status, completed-order count, profile information, account age, or other Platform indicator is informational and does not by itself constitute a guarantee of safety, honesty, competence, licensing, insurance, reliability, or future behaviour.

Users should not rely exclusively on a Platform indicator when circumstances reasonably require additional judgment or verification.

WAKYM remains responsible for any representation that WAKYM itself expressly makes concerning the meaning of a particular badge or verification status.

31. Safety reports

Users may report credible safety concerns through available WAKYM support or reporting methods.

Reports may concern matters including:

threats;

violence;

harassment;

sexual misconduct;

dangerous driving;

suspected impairment;

unsafe goods;

dangerous locations;

fraud;

theft;

privacy violations;

child-safety concerns;

serious vehicle concerns;

or other material risks.

Users should provide truthful information and must not knowingly fabricate a safety allegation for retaliation, competition, payment leverage, discrimination, or another improper purpose.

A good-faith report is not prohibited merely because an investigation does not substantiate the allegation.

32. Investigation of safety incidents

WAKYM may investigate credible safety incidents and may request information reasonably necessary to understand the matter.

Depending on the circumstances, WAKYM may review available:

account information;

order information;

messages;

timestamps;

location-related records;

proof images;

reported vehicle or identity information;

payment records;

complaints;

or other relevant Platform information.

Any collection, use, disclosure, and retention of personal information remains subject to WAKYM’s Privacy Policy and applicable law.

33. Temporary protective measures

Where WAKYM reasonably identifies an urgent safety, violence, fraud, security, child-protection, account-compromise, or other serious risk, WAKYM may temporarily restrict an account, communication function, advertisement, order opportunity, Driver access, or other affected Platform function while the matter is reviewed.

Temporary protective action does not by itself constitute a final determination that an allegation is true.

WAKYM will comply with any mandatory notice, reason, review, reinstatement, worker-protection, or other procedural requirement applicable to the affected user.

34. Accidents, injuries, loss, and property damage

Users involved in an accident, injury, property damage, lost item, theft, collision, or other material incident should take reasonable steps appropriate to the circumstances.

This may include:

moving to safety where possible;

seeking medical assistance;

contacting emergency services;

contacting police;

exchanging legally required information;

notifying an insurer;

preserving relevant evidence;

contacting the applicable business or other user;

and reporting the incident to WAKYM where relevant.

WAKYM’s receipt of an incident report does not replace any legally required police, insurance, workplace, transportation, or regulatory report.

35. Insurance claims

WAKYM does not determine whether an independent user’s insurer must accept or deny a claim.

Users remain responsible for communicating with their own insurers and providing information required under applicable insurance arrangements.

WAKYM may, where lawful and reasonably appropriate, preserve or provide relevant Platform records in connection with a legitimate insurance claim, investigation, court proceeding, regulatory matter, or legal request.

Nothing in these Terms makes WAKYM an insurer of independent users unless WAKYM expressly enters into an insurance arrangement stating otherwise.

36. Lost or undeliverable property

Where goods cannot be delivered as intended, users should follow available lawful instructions concerning return, redelivery, alternate delivery, storage, or other appropriate disposition.

Drivers must not treat an unsuccessful delivery as permission to keep, use, sell, discard, or otherwise misappropriate property.

Where immediate return or delivery is impossible, Drivers should exercise reasonable care over entrusted property while lawful next steps are determined.

37. Law enforcement and public authorities

Users must comply with lawful directions from police, firefighters, emergency responders, transportation authorities, regulators, border officials, inspectors, or other authorized public officials where those directions apply to the activity.

Users must not falsely claim that WAKYM authorizes them to disregard a lawful government requirement.

WAKYM may cooperate with legally valid requests and emergency disclosures as permitted or required by applicable law.

38. WAKYM does not control every real-world interaction

WAKYM cannot physically supervise every pickup, delivery, business visit, customer interaction, road condition, property condition, Driver action, or other real-world event.

WAKYM therefore cannot guarantee that every real-world interaction will be free from risk, misconduct, accident, delay, loss, injury, crime, disagreement, or unexpected circumstances.

This does not exclude or limit responsibility that applicable law places directly on WAKYM for WAKYM’s own acts, omissions, representations, systems, or legal obligations.

39. No assumption of risk beyond what law permits

Users acknowledge that ordinary marketplace, delivery, transportation, business, and in-person activities may involve inherent and variable real-world risks.

This acknowledgement is not intended to require a user to assume risks created by another person’s unlawful intentional conduct or to waive a right or remedy that applicable law does not permit the user to waive.

Nothing in these Terms excuses fraud, intentional misconduct, gross negligence where liability cannot lawfully be excluded, statutory violations, or other responsibility that applicable law makes non-waivable.

40. Safety-related account action

Serious or repeated safety violations may result in appropriate Platform action under these Terms.

Depending on the circumstances, WAKYM may:

issue a warning;

request corrective information;

require verification;

restrict communication;

remove content;

restrict a particular activity;

temporarily suspend affected access;

deactivate an account;

preserve relevant records;

or refer a matter to an appropriate authority where legally justified.

WAKYM may act immediately where reasonably necessary to address an urgent threat to safety or significant risk of harm.

Where applicable law provides procedural protections concerning suspension, removal, or other Platform action, those protections remain applicable.

41. No retaliation for legitimate safety concerns

WAKYM users must not retaliate against another person for making a good-faith safety report, declining conduct the person reasonably believes would be unlawful or immediately dangerous, contacting emergency services, cooperating with an investigation, reporting an accident, or exercising another legally protected safety right.

Nothing in these Terms permits WAKYM to retaliate against a Driver or other person for exercising a safety or worker-protection right protected by applicable law.

42. Mandatory safety and worker rights preserved

Nothing in this section excludes, limits, transfers, waives, penalizes, or replaces any occupational-safety, digital-platform-worker, transportation, traffic, human-rights, accessibility, consumer-protection, insurance, privacy, statutory, or other legal right or obligation that cannot lawfully be excluded, transferred, or waived.

Where applicable law imposes a safety obligation directly on WAKYM, an OPB, a Driver, a business, an employer, or another person, that mandatory obligation controls notwithstanding these Terms.

Communication Tools

WAKYM may provide communication features that allow users to contact, coordinate with, notify, or exchange information with WAKYM or other users.

Depending on the applicable role, feature, location, and account status, communication tools may include in-app chat, messaging, notifications, email, telephone links, website links, push notifications, support communications, order-related communications, delivery communications, account notices, billing notices, safety notices, or other communication methods made available by WAKYM.

The availability of a communication method does not create an unrestricted right to contact another person or to use information obtained through WAKYM for unrelated purposes.

1. Purpose of communication tools

WAKYM communication tools are intended to support legitimate Platform activities, including:

marketplace inquiries;

business-to-customer communication;

order coordination;

pickup and delivery coordination;

Driver and OPB communication;

advertising inquiries;

account administration;

billing and subscription information;

support;

safety;

fraud prevention;

verification;

legal and regulatory notices;

and other legitimate WAKYM-related purposes.

Users must use communication tools consistently with these Terms and applicable law.

2. User-to-user communications

Users are responsible for communications they send to other users.

A user must not knowingly send communications that are:

fraudulent;

materially deceptive;

threatening;

unlawfully harassing;

discriminatory in violation of applicable law;

extortionate;

phishing-related;

malicious;

impersonating;

unlawfully sexually explicit;

exploitative;

designed to obtain unauthorized security credentials;

intended to facilitate criminal conduct;

or otherwise prohibited by these Terms or applicable law.

A legitimate disagreement, negotiation, complaint, payment inquiry, safety concern, business inquiry, or exercise of a legal right is not prohibited merely because another user dislikes the communication.

3. Communications relating to orders and deliveries

Users may use available communication tools to exchange information reasonably necessary to coordinate an order, pickup, delivery, transport opportunity, payment status, delay, access issue, safety concern, cancellation, or other legitimate operational matter.

Businesses should provide Drivers with material information reasonably necessary to perform an accepted opportunity.

Drivers should communicate material problems, delays, safety issues, access problems, or inability to complete an opportunity where reasonably practicable.

Communication through WAKYM does not authorize an OPB, Driver, customer, recipient, or other person to require unlawful, unsafe, deceptive, or abusive conduct.

4. Business and Consumer communications

Consumers may be able to contact businesses through WAKYM or through contact information supplied by those businesses.

Businesses are responsible for communications they send to Consumers and for complying with applicable advertising, consumer-protection, privacy, electronic-messaging, and other legal requirements.

A Consumer’s inquiry about a particular business, product, service, advertisement, or transaction does not automatically give the business unlimited permission to use that Consumer’s information for unrelated marketing.

5. Driver and OPB communications

Drivers and OPBs may communicate for legitimate purposes connected with available or accepted opportunities.

Communications may concern:

order details;

pickup information;

delivery information;

location;

access instructions;

material changes;

compensation;

payment status;

delays;

safety issues;

cancellations;

completion;

disputes; and

other relevant operational matters.

Neither party may use an operational communication channel to threaten, coerce, exploit, stalk, unlawfully discriminate against, or harass the other party.

6. No requirement to communicate while driving

A Driver is never required by these Terms to read, type, send, answer, or otherwise interact with a WAKYM communication while operating a vehicle where doing so would be unsafe or unlawful.

Users must not pressure a Driver to respond immediately while the Driver is driving.

A Driver should interact with communication tools only when doing so can be done safely and lawfully.

A delayed response caused by lawful and safe driving behaviour does not by itself constitute misuse of WAKYM.

7. Contact information

WAKYM may allow users to provide or access telephone numbers, email addresses, websites, social-media information, business addresses, or other contact information where appropriate.

Users must provide truthful contact information when the information is required for the applicable feature.

Users must not knowingly:

publish another person’s contact information without lawful authority;

use false contact details for fraud or impersonation;

harvest contact information unlawfully;

use contact information for stalking or harassment;

sell or disclose contact information unlawfully; or

use contact information for an unrelated purpose without an appropriate legal basis.

8. External communications

Where a user leaves WAKYM to communicate through telephone, email, SMS, another website, a social-media service, a third-party messaging service, or another external channel, that communication may occur outside WAKYM’s technical environment.

WAKYM cannot control every communication that occurs through an independently operated external service.

External services may have their own:

terms;

privacy practices;

security measures;

blocking tools;

reporting processes;

retention practices; and

other rules.

Users remain responsible for their conduct after moving a communication outside WAKYM.

9. Commercial electronic messages

Users who send commercial electronic messages are responsible for complying with applicable electronic-messaging and anti-spam requirements.

Where applicable law requires consent, sender identification, contact information, an unsubscribe mechanism, record keeping, or another requirement, the sender is responsible for satisfying that requirement.

Access to a user’s email address, telephone number, chat function, order information, business inquiry, or other contact information through WAKYM does not by itself constitute unlimited consent to send commercial electronic messages.

10. No unauthorized marketing using order or delivery information

Information obtained for an order, delivery, pickup, customer inquiry, or other specific operational purpose must not knowingly be repurposed for unrelated marketing without an appropriate lawful basis.

Drivers must not use customer or recipient contact information obtained through an opportunity to promote unrelated products, services, businesses, or personal activities.

Businesses must not treat delivery-related access to personal information as unlimited permission for unrelated marketing.

Nothing in this subsection prohibits lawful marketing where the sender has the consent or other legal authority required for that communication.

11. Spam and repetitive communications

Users must not use WAKYM to send unlawful spam, mass unsolicited communications, repetitive abusive messages, deceptive solicitations, or communications intended primarily to disrupt another user.

WAKYM may use reasonable technical measures to limit messaging volume, detect spam, prevent abuse, restrict automated communications, or protect Platform systems and users.

Legitimate recurring operational communications are not prohibited merely because more than one message is reasonably required.

12. Phishing and credential requests

Users must not use WAKYM communications to obtain passwords, PINs, complete payment-card numbers, banking passwords, one-time authentication codes, account-recovery credentials, or other security information through deception or without authorization.

Users should exercise caution if another user asks for unnecessary financial, identity, or security information.

WAKYM will not require a user to disclose a banking password, payment-card PIN, or authentication code to another ordinary WAKYM user.

13. Attachments, links, and files

Where communication tools permit links, images, documents, files, or other attachments, users remain responsible for what they send.

Users must not knowingly transmit:

malware;

spyware;

ransomware;

viruses;

malicious scripts;

phishing links;

fraudulent documents;

unlawfully obtained information;

illegal content;

or other harmful materials.

Users should exercise reasonable care before opening unfamiliar links or files received from another person.

14. Personal and sensitive information in communications

Users should not include unnecessary personal, financial, medical, identity, tax, security, or confidential information in ordinary communications.

Where information is genuinely necessary for an order, delivery, verification, support matter, dispute, safety issue, or another lawful purpose, users should limit the information to what is reasonably necessary.

Users must not knowingly disclose another person’s sensitive information without lawful authority.

WAKYM’s handling of personal information is governed by its Privacy Policy and applicable law.

15. Harassment, stalking, threats, and unwanted contact

Users must not use WAKYM communications or information obtained through WAKYM to threaten, stalk, intimidate, extort, unlawfully harass, or repeatedly contact another person for an abusive purpose.

Completion of a business inquiry, delivery, order, advertisement response, or other interaction does not create an unlimited right to continue contacting another person.

Where a person clearly communicates that unrelated contact is unwanted, users should respect that request unless further communication is reasonably necessary for an unresolved transaction, legal obligation, safety matter, dispute, or other legitimate purpose.

16. Communications with minors

Users must not use WAKYM communications to groom, sexually exploit, solicit, threaten, manipulate, or otherwise unlawfully harm a minor.

A user must not use an ordinary business, marketplace, advertising, or delivery interaction as a pretext for inappropriate private communication with a minor.

WAKYM may take immediate protective action concerning credible child-safety or exploitation concerns and may preserve or disclose relevant information where permitted or required by applicable law.

17. Recording communications

Users are responsible for complying with applicable law before recording, intercepting, monitoring, publishing, or distributing communications involving another person.

The availability of a WAKYM communication feature does not constitute WAKYM’s permission to record another person unlawfully.

Users must not use unlawfully obtained recordings or communications to threaten, extort, harass, impersonate, or otherwise harm another person.

18. WAKYM access to communications

WAKYM does not represent ordinary user communications as absolutely private or inaccessible to WAKYM under all circumstances.

Where reasonably necessary and permitted by applicable law, WAKYM may access, process, preserve, or review communications or associated records for purposes including:

providing the communication service;

technical support;

security;

fraud prevention;

investigation of credible complaints;

safety;

moderation;

account enforcement;

payment or order disputes;

legal compliance;

regulatory requirements; and

protection of WAKYM, its users, or other persons.

WAKYM’s handling of personal information remains subject to the Privacy Policy and applicable law.

19. No obligation to monitor every communication

WAKYM is not required by these Terms to manually review every communication sent through the Platform before or after it is transmitted.

The availability of communication tools does not mean that WAKYM has approved or verified every message.

WAKYM may use automated, technical, manual, rule-based, complaint-driven, or other reasonable measures to identify communications that may involve fraud, spam, abuse, safety concerns, or violations of these Terms.

Failure to detect a prohibited communication immediately does not constitute WAKYM’s endorsement of that communication.

20. Reporting communications

Users may report communications they reasonably believe involve:

fraud;

scams;

phishing;

threats;

harassment;

stalking;

impersonation;

payment fraud;

unlawful discrimination;

sexual misconduct;

child-safety concerns;

malware;

privacy violations;

or another material violation.

Reports must be made in good faith.

A user must not knowingly fabricate a communication complaint or manipulate evidence for retaliation, financial advantage, competitive harm, or another improper purpose.

21. Communication restrictions and blocking

WAKYM may provide blocking, muting, reporting, communication-limiting, or other safety features.

WAKYM may also restrict a user’s ability to communicate where reasonably necessary because of:

spam;

fraud;

harassment;

credible threats;

phishing;

malware;

impersonation;

Platform abuse;

security concerns;

legal requirements;

or material violations of these Terms.

Where applicable law requires notice, reasons, review rights, or another procedure concerning a restriction, WAKYM will comply with that requirement.

22. Communication records

WAKYM may retain communications and associated information where reasonably necessary or legally permitted for:

Platform operation;

order coordination;

support;

safety;

fraud prevention;

security;

dispute resolution;

account enforcement;

legal claims;

audits;

regulatory requirements;

worker-protection requirements;

or other legitimate purposes described in WAKYM’s Privacy Policy.

Deleting a conversation from a user-facing interface does not necessarily mean that every associated record has immediately been deleted from backups, security records, dispute records, recipient accounts, legal holds, or other records that WAKYM or another person may lawfully retain.

23. Communications as evidence

Communications, timestamps, attachments, delivery information, notices, and related records may be relevant to an order dispute, payment dispute, fraud investigation, safety complaint, account review, insurance matter, legal claim, regulatory matter, or other legitimate process.

Where permitted by applicable law, WAKYM may preserve or use relevant communication records for such purposes.

A Platform record does not necessarily prove the truth of every statement made within a communication.

24. Communications from WAKYM

WAKYM may communicate with users concerning matters reasonably related to their accounts or use of the Platform.

Depending on the applicable circumstances and available communication methods, these communications may concern:

account creation;

authentication;

account security;

verification;

activation;

geographic availability;

orders;

delivery activity;

advertisements;

subscriptions;

billing;

payments made to WAKYM;

Free Trials;

Free Passes;

pricing changes;

Terms or Privacy Policy changes;

support;

safety;

fraud;

legal requirements;

account restrictions;

administrative actions;

or other Platform-related matters.

WAKYM will comply with applicable legal requirements concerning the communication method and message involved.

25. Transactional, operational, security, and legal communications

Certain communications may be necessary to operate an account, complete a user-requested transaction, protect account security, provide required information, administer a subscription, address a safety issue, or satisfy a legal obligation.

A user’s decision to stop receiving optional promotional marketing does not necessarily prevent WAKYM from sending non-promotional account, security, transactional, operational, billing, safety, legal, or regulatory communications where those communications are permitted or required by applicable law.

Users who no longer wish to receive communications inherently necessary to maintain a particular account or service may need to stop using or close the applicable service where legally and operationally possible.

26. Marketing communications from WAKYM

Where WAKYM sends commercial electronic messages subject to applicable anti-spam requirements, WAKYM will comply with applicable consent, sender-identification, contact-information, unsubscribe, and other requirements.

Where required, users will be provided with an appropriate method to unsubscribe from applicable promotional electronic communications.

An unsubscribe request concerning promotional marketing does not cancel a subscription, delete an account, cancel an order, terminate a Driver opportunity, or automatically stop legally permitted transactional, security, operational, or account-related communications.

27. Communication preferences

Where WAKYM provides communication-preference settings, users may adjust available optional notification or marketing preferences.

Some communications may not be optional where they are reasonably necessary for account security, an active transaction, billing administration, safety, fraud prevention, legal compliance, or another essential Platform purpose.

Technical limitations, device settings, email-provider settings, telephone-provider settings, operating-system permissions, or third-party systems may affect whether a communication is successfully received.

28. Push notifications and device permissions

Where supported, WAKYM may offer push notifications or other device-level notifications.

Users may be required to grant device or browser permission before such notifications can be delivered.

Users may generally change applicable device or browser notification settings through the relevant device, operating system, browser, or Platform settings.

Disabling a device notification does not necessarily cancel an underlying order, subscription, account obligation, or other matter to which the notification relates.

29. Email addresses and account contact information

Users are responsible for maintaining reasonably current account contact information where that information is necessary for WAKYM to provide account, billing, security, legal, or other notices.

A user should promptly update an email address or other account contact information that the user knows is no longer valid.

WAKYM is not responsible for a user’s failure to receive a notice solely because the user knowingly maintained materially inaccurate contact information, subject to any specific delivery requirement imposed by applicable law.

30. Delivery of electronic notices

Where applicable law and these Terms permit electronic notice, WAKYM may provide notice through an email address associated with the account, an in-app notice, account notification, billing interface, Platform message, website notice, or another reasonable electronic method appropriate to the circumstances.

A notice will not be treated as legally effective merely because WAKYM attempted to send it where applicable law requires a particular form, timing, receipt, consent, or other condition that has not been satisfied.

Specific notice requirements elsewhere in these Terms, including subscription-price-change and Driver-removal provisions, control where they impose greater or more specific requirements.

31. Automated communications

WAKYM may use automated systems to generate legitimate operational communications such as account notices, order updates, reminders, status information, security alerts, billing information, or other Platform messages.

An automated message may rely on information supplied by users or generated by Platform systems and may occasionally contain delayed, incomplete, or erroneous information.

Users should review material information and report apparent errors where appropriate.

WAKYM will not rely on automation to avoid a legal requirement that specifically requires human review, individualized reasons, consent, or another procedure.

32. No guarantee of communication delivery

Electronic communications may be delayed, blocked, filtered, misdirected, interrupted, duplicated, or fail because of:

internet outages;

device settings;

spam filters;

email-provider systems;

telephone-provider systems;

browser settings;

push-notification permissions;

incorrect contact information;

third-party service failures;

Platform outages;

cybersecurity events;

or other technical circumstances.

WAKYM does not guarantee instantaneous or uninterrupted delivery of every communication.

Where applicable law requires WAKYM to provide notice by a particular legally effective method, WAKYM remains responsible for satisfying that requirement.

33. No emergency reliance

Users must not rely solely on WAKYM communication tools during an emergency.

A message to another user or to WAKYM support does not guarantee that the message will be read immediately.

Where there is an immediate danger, medical emergency, threat of violence, fire, crime in progress, serious collision, or other urgent emergency, users should contact the appropriate emergency service or public authority.

34. Communication with WAKYM support

Users communicating with WAKYM support must provide truthful information and must not knowingly impersonate another person, submit fabricated evidence, threaten staff, submit malware, or otherwise abuse support channels.

Users may make legitimate complaints, challenge WAKYM decisions, raise billing or safety concerns, request information, assert legal rights, and communicate disagreement without violating these Terms merely because the communication is critical of WAKYM.

WAKYM may request reasonable information necessary to authenticate an account or investigate a support matter.

35. No authority created by communications

A statement made by an independent user through WAKYM does not bind WAKYM merely because WAKYM provided the communication tool.

Users do not have authority to make warranties, promises, contractual commitments, legal representations, or other commitments on WAKYM’s behalf unless WAKYM expressly grants that authority.

Likewise, ordinary customer-support or administrative communications do not amend these Terms or create a binding exception unless the communication clearly states that WAKYM is granting an authorized contractual modification or legally binding commitment.

36. Preservation for investigations and legal obligations

WAKYM may preserve communications where reasonably necessary because of:

a credible safety concern;

suspected fraud;

account compromise;

payment dispute;

legal claim;

regulatory requirement;

court process;

law-enforcement matter;

worker-protection obligation;

cybersecurity incident;

or another lawful preservation purpose.

Preservation does not necessarily mean that WAKYM has concluded that any person engaged in wrongdoing.

37. Privacy and security

WAKYM will handle personal information contained in communications in accordance with its Privacy Policy and applicable law.

WAKYM may use reasonable administrative, technical, and organizational measures appropriate to protect communication-related personal information under its control.

No electronic communication system can guarantee absolute confidentiality, availability, or security.

Users should avoid transmitting unnecessary sensitive information through ordinary communication channels.

38. No retaliation for protected communications

Nothing in these Terms permits WAKYM or another user to retaliate against a person merely for making a lawful good-faith complaint, raising a safety concern, reporting suspected misconduct, questioning compensation, disputing a payment, contacting a regulator, exercising protected worker rights, or participating in a lawful investigation or proceeding.

Any anti-reprisal protection provided by applicable law remains fully effective.

39. Mandatory rights preserved

Nothing in this section excludes, limits, waives, penalizes, or replaces any privacy, electronic-communications, consumer-protection, worker-protection, digital-platform-worker, contractual, statutory, human-rights, or other legal right that cannot lawfully be excluded or waived.

Where applicable law imposes a mandatory requirement concerning consent, electronic communications, marketing, notices, privacy, records, worker communications, or another matter addressed in this section, that legal requirement controls to the extent of any conflict with these Terms.

Advertising, Listings, Search, and Visibility

WAKYM may provide advertising, marketplace-listing, search, discovery, categorization, ranking, geographic-display, promotional-placement, boost, bump, enhanced-visibility, and related features.

Advertisements, listings, search results, rankings, and visibility may vary depending on legitimate Platform factors and do not create a permanent entitlement to any particular placement, ranking, audience, number of views, or commercial result.

Users remain responsible for the accuracy, legality, and substance of advertisements and listings they provide.

1. Advertisements and listings

Eligible users may be permitted to create, publish, manage, edit, archive, renew, promote, boost, bump, or otherwise manage advertisements or listings through WAKYM.

Advertisements and listings may include information concerning:

businesses;

products;

services;

employment opportunities where supported;

promotions;

contact information;

business locations;

websites;

images;

prices;

descriptions;

availability;

marketplace offerings;

and other content permitted by WAKYM.

The ability to create or publish particular content does not mean WAKYM has independently determined that every statement, product, service, advertisement, or underlying activity is lawful.

2. Advertiser responsibility

The user who creates or supplies an advertisement or listing is responsible for ensuring that the content is truthful, accurate, reasonably current, lawful, and not materially misleading.

Advertisers must have the legal authority necessary to advertise the applicable business, product, service, employment opportunity, promotion, property, event, brand, or other subject matter.

WAKYM’s publication, categorization, formatting, moderation, or display of an advertisement does not transfer the advertiser’s legal responsibility for its representations to WAKYM.

3. Identity and advertiser information

WAKYM may require an advertiser or business to provide information reasonably necessary to identify the person or business responsible for an advertisement or listing.

Such information may include an applicable name, business name, account information, contact information, business address, verification information, or other information reasonably necessary for legitimate purposes including:

Platform administration;

advertising integrity;

fraud prevention;

complaint handling;

identity verification;

legal compliance;

regulatory matters;

dispute resolution;

and enforcement of these Terms.

WAKYM may retain applicable records in accordance with its Privacy Policy and applicable law.

4. False or misleading advertisements

Users must not create, publish, promote, or maintain an advertisement or listing that is false or misleading in a material respect.

This prohibition applies to the overall impression created by the advertisement or listing and is not avoided merely by placing contradictory information in fine print, disclaimers, links, images, or less prominent text.

Users must not knowingly misrepresent:

identity;

business affiliation;

sponsorship;

authorization;

products;

services;

quality;

performance;

availability;

inventory;

qualifications;

licensing;

certification;

employment opportunities;

compensation;

prices;

discounts;

promotions;

warranties;

geographic availability;

or another material fact.

5. Prices and mandatory charges

Where an advertiser represents a price for a product or service, the advertiser is responsible for ensuring that the representation complies with applicable law.

Users must not knowingly represent a price as available where the purchaser cannot actually obtain the advertised product or service at that price because of undisclosed fixed mandatory non-government charges.

Applicable government-imposed taxes or other government-imposed amounts may be separately identified where permitted or required by law.

Material price conditions, limitations, eligibility requirements, or other information required by applicable law must not be intentionally concealed.

6. Discounts and reference prices

Users must not create fictitious discounts, false savings claims, misleading regular prices, deceptive comparison prices, or other materially misleading pricing representations.

Where a user states or implies that a product or service has been ordinarily offered at another price, the user is responsible for ensuring that the representation can lawfully be made.

A temporary promotion must not be presented in a manner that creates a materially false impression concerning the regular price, duration, availability, or value of the offer.

7. Availability and inventory

Users must not knowingly advertise goods, services, opportunities, promotions, or other offerings as available when they are not available, where doing so would be materially misleading.

Listings may nevertheless become unavailable because of legitimate changes including:

inventory changes;

sale of an item;

expiry of an offer;

business closure;

booking changes;

staffing changes;

geographic limitations;

technical delays;

or another legitimate change in circumstances.

Users should update, archive, or remove materially outdated listings where WAKYM provides the ability to do so.

8. Search and discovery

WAKYM may provide search, browsing, category, filter, geographic, recommendation, discovery, and other tools to help users locate relevant content.

Search results are not guaranteed to include every business, advertisement, product, service, Driver-related opportunity, or other item available through WAKYM.

The absence of content from a particular search result does not necessarily mean that the content has been removed from WAKYM.

Search results may vary between users, devices, locations, searches, times, account types, or Platform configurations.

9. Search and ranking factors

WAKYM may organize or rank content using legitimate factors that may include:

search terms;

category;

relevance;

geographic location;

distance;

service area;

content status;

listing status;

account eligibility;

availability;

recency;

user-selected filters;

technical compatibility;

Platform safety or moderation status;

paid visibility products;

boosts;

bumps;

promotional placement;

and other lawful search, marketplace, operational, or relevance factors.

Not every factor necessarily applies to every search or feature.

The order in which factors are applied may vary according to the applicable Platform function.

10. Geographic search and visibility

WAKYM may use location or geographic information to determine which businesses, listings, advertisements, opportunities, or other content are relevant to a particular area.

Geographic visibility may depend on:

the location supplied by a user;

a business service area;

listing location;

selected search area;

supported geographic areas;

device or browser location where authorized;

postal or regional information;

and other location-related Platform settings.

Location information may be approximate and may not always reflect a person’s exact physical position.

Users must not intentionally falsify or manipulate location information to obtain an improper Platform benefit.

11. Paid advertising and visibility products

WAKYM may offer paid advertising, boosts, bumps, enhanced visibility, promotional placement, or other products designed to increase or modify the visibility of eligible content.

A paid visibility product purchases only the visibility service or treatment described for that product.

Depending on the applicable product, a purchase may affect matters such as:

placement;

prominence;

recency;

display frequency;

position within an eligible area;

temporary prioritization;

visual treatment;

or another disclosed visibility characteristic.

WAKYM does not guarantee that every paid visibility product will affect every search, user, location, category, or Platform surface.

12. Identification of paid or promoted content

Where reasonably necessary to prevent a misleading impression or where required by applicable law, WAKYM may identify advertisements, sponsored placements, promoted content, boosted content, or other paid visibility through labels, design treatment, placement, disclosures, or other reasonable methods.

Users must not remove, conceal, falsify, or manipulate a WAKYM disclosure or label that identifies paid, promoted, or sponsored treatment.

The purchase of paid visibility must not be represented as independent editorial endorsement by WAKYM where no such endorsement exists.

13. Paid visibility is not an endorsement

Payment for advertising, a boost, bump, enhanced visibility, or promotional placement does not mean WAKYM:

endorses the advertiser;

recommends the advertiser;

guarantees the advertiser;

certifies the business;

verifies every claim;

guarantees the product or service;

or guarantees the underlying transaction.

Paid placement concerns visibility only unless WAKYM expressly states otherwise for a particular product.

14. No guaranteed ranking position

Unless WAKYM expressly sells a product with a specifically defined placement commitment, an advertiser does not purchase permanent ownership of a particular search-result position, ranking number, homepage position, category position, or other fixed location.

A listing that appears first, near the top, or in another prominent position at one time may appear differently later.

Ranking may change because of legitimate changes in:

search terms;

location;

filters;

recency;

availability;

content;

marketplace conditions;

paid products;

Platform configuration;

technical systems;

or other applicable factors.

15. No guarantee of impressions or views

Unless a particular advertising product expressly includes a specific written impression, view, placement, or delivery commitment, WAKYM does not guarantee a particular number of:

impressions;

views;

clicks;

profile visits;

website visits;

calls;

messages;

favourites;

leads;

applications;

orders;

customers;

sales;

transactions;

or other engagement.

Users purchase the advertising or visibility service described for the applicable product, not a guaranteed business result unless WAKYM expressly states otherwise.

16. No guarantee of revenue or business results

WAKYM does not guarantee that advertising or increased visibility will produce:

sales;

profit;

revenue;

customers;

employment applicants;

qualified leads;

business growth;

market share;

repeat customers;

delivery volume;

or another particular commercial result.

Actual results may depend on circumstances outside WAKYM’s control, including the advertiser’s offering, pricing, location, reputation, demand, competition, content, customer preferences, market conditions, and other factors.

Nothing in this subsection permits WAKYM to make a specific performance representation that is false, misleading, or unsupported.

17. Advertising metrics and analytics

Where WAKYM provides advertisement statistics, views, impressions, clicks, engagement information, visibility information, or other analytics, those metrics may be produced using Platform systems and reasonable technical methods.

Metrics may be affected by:

technical processing;

duplicate activity;

fraud filtering;

bots;

caching;

delayed events;

privacy controls;

system updates;

measurement definitions;

device behaviour;

or other technical conditions.

WAKYM may correct metrics where errors, duplicate activity, invalid traffic, manipulation, or technical defects are identified.

Unless expressly stated otherwise, Platform analytics are operational information and are not independently audited financial statements or guaranteed measures of business performance.

18. Invalid, fraudulent, or artificial traffic

Users must not create or procure fake views, artificial impressions, fraudulent clicks, automated engagement, fake favourites, fake inquiries, fabricated leads, or other artificial activity for the purpose of manipulating WAKYM advertising or marketplace systems.

Users must not use bots, click farms, coordinated fake accounts, automated scripts, or other deceptive methods to create a false appearance of popularity, demand, visibility, or engagement.

WAKYM may identify, exclude, correct, or disregard activity that reasonably appears fraudulent, duplicated, automated, invalid, manipulated, or technically erroneous.

19. Search manipulation

Users must not manipulate search or ranking systems through deception, unauthorized automation, keyword abuse, duplicate content, fake accounts, false locations, fabricated transactions, misleading metadata, or other techniques intended to create an improper search or visibility advantage.

Users may lawfully optimize truthful listings using available titles, categories, descriptions, images, business information, or other ordinary Platform functions.

Legitimate optimization does not permit false or materially misleading representations.

20. Duplicate and repetitive listings

WAKYM may restrict, consolidate, de-prioritize, archive, or remove duplicate or excessively repetitive advertisements or listings where reasonably necessary to maintain search quality, usability, safety, or Platform integrity.

Users must not create large numbers of materially duplicative listings primarily to dominate search results or circumvent applicable listing, visibility, category, or account restrictions.

Legitimate separate offerings are not prohibited merely because they are offered by the same business.

21. Categories and classification

WAKYM may organize advertisements or listings into categories, subcategories, business types, geographic areas, or other organizational structures.

Users must select reasonably accurate categories where required.

WAKYM may correct or change a listing’s category where reasonably necessary for:

search relevance;

Platform organization;

legal compliance;

safety;

moderation;

or user experience.

A category assignment does not constitute WAKYM’s professional, legal, regulatory, or quality certification of the underlying business or offering.

22. Content formatting

WAKYM may resize, crop, compress, reformat, truncate, summarize, organize, or technically process advertisement and listing content where reasonably necessary for display and Platform operation.

WAKYM may also apply standard layouts, templates, labels, categories, icons, badges, or other interface elements.

WAKYM will not knowingly use technical formatting to materially alter an advertiser’s substantive representation in a deceptive manner.

23. Moderation and search eligibility

Content may be excluded from search, limited in visibility, placed under review, archived, disabled, or removed where WAKYM reasonably determines that the content:

violates these Terms;

is materially misleading;

appears fraudulent;

is unlawful or restricted;

contains prohibited content;

creates a serious safety concern;

infringes another person’s rights;

contains materially inaccurate information;

is associated with an ineligible account;

is expired or no longer available;

is technically defective;

or otherwise creates a legitimate Platform-integrity concern.

Where applicable law requires notice, reasons, review rights, or another procedure, WAKYM will comply with that requirement.

24. Expired and archived content

Advertisements and listings may expire, become inactive, be archived, or otherwise stop appearing in ordinary search results.

WAKYM may retain archived records where reasonably necessary for:

account administration;

billing;

fraud prevention;

security;

dispute resolution;

legal compliance;

audit;

enforcement;

or other legitimate purposes.

Archived content does not necessarily remain publicly searchable.

25. Public search-engine indexing

Public WAKYM pages, advertisements, listings, business profiles, or other publicly accessible content may be discoverable by external search engines.

WAKYM may use ordinary technical measures such as metadata, structured information, site maps, indexing instructions, canonical references, redirects, or other search-engine-related technology to support or manage public discovery.

WAKYM does not control external search engines and cannot guarantee whether, when, where, or how an external search engine indexes, ranks, caches, updates, or removes WAKYM content.

26. Removal from WAKYM and external search engines

Removing, archiving, changing, or disabling content within WAKYM may not cause an external search engine or third-party cache to update immediately.

External services control their own indexing and cache-refresh processes.

WAKYM may take reasonable technical steps within its control to update or remove outdated public references where appropriate, but cannot guarantee immediate removal from third-party systems.

27. External websites and destinations

Advertisements and listings may contain links, phone numbers, addresses, social-media information, or other methods allowing users to interact with an independent business outside WAKYM.

WAKYM does not control independently operated external websites or services merely because they are linked from a listing.

Advertisers remain responsible for external destinations they provide, including the truthfulness of representations and the legality of the activity they direct users toward.

Users should exercise reasonable judgment before making payments, providing personal information, downloading files, or entering into transactions through an external destination.

28. Listing information supplied by users

WAKYM may rely on information supplied by advertisers, businesses, and other users when displaying advertisements and listings.

WAKYM may moderate, verify, or review certain information but does not guarantee that every user-supplied representation has been independently verified.

Where WAKYM itself creates or materially modifies a representation, WAKYM remains responsible for its own conduct to the extent required by applicable law.

29. Corrections

WAKYM may correct a technical, formatting, categorization, duplicate-content, pricing-display, visibility, or other Platform error where reasonably necessary.

Where the substance of a user’s advertisement appears materially inaccurate, WAKYM may request that the responsible user correct the content or may restrict the listing pending clarification.

WAKYM should not knowingly rewrite the substance of an independent advertiser’s representation in a way that creates a new materially misleading claim.

30. Complaints about advertisements or listings

Users may report advertisements or listings they reasonably believe involve:

fraud;

scams;

impersonation;

false or misleading claims;

incorrect prices;

unlawful products or services;

intellectual-property infringement;

privacy violations;

unsafe content;

discriminatory content;

fake employment opportunities;

or another material violation.

WAKYM may investigate credible reports and take reasonable action under these Terms.

Users must not knowingly submit false complaints for the purpose of suppressing legitimate competition, retaliating against another person, or manipulating search results.

31. Paid purchase does not prevent moderation

Purchasing an advertisement, boost, bump, enhanced visibility, or other paid promotional product does not exempt the underlying content or account from WAKYM’s rules.

WAKYM may restrict or remove paid content where reasonably justified by fraud, illegality, safety concerns, material deception, account ineligibility, violation of these Terms, or another legitimate enforcement reason.

Any resulting refund or billing issue will be governed by the section titled “Refunds, Billing Errors, and One-Time Purchases,” applicable purchase terms, and mandatory law.

32. Changes to search and ranking systems

WAKYM may prospectively modify search, ranking, recommendation, categorization, marketplace, and visibility systems as the Platform evolves.

Changes may include modifications to:

ranking factors;

search interfaces;

filters;

categories;

geographic rules;

listing layouts;

recommendation systems;

advertising inventory;

visibility products;

boost or bump functionality;

and other search or discovery features.

Users do not acquire a permanent contractual right to a particular algorithm, ranking formula, search layout, category structure, or organic placement merely because it previously existed.

WAKYM will not use this provision to disregard a specific paid-placement commitment that remains in force or a mandatory legal obligation.

33. Personalization and privacy

Where search, recommendations, advertising, or visibility use personal information, location information, device information, account activity, or other information relating to an identifiable individual, WAKYM will handle that information in accordance with its Privacy Policy and applicable law.

Where applicable law requires knowledge, consent, transparency, a choice mechanism, or another privacy safeguard for a particular advertising or personalization practice, WAKYM will comply with that requirement.

Nothing in these Terms creates consent to a use of personal information where applicable law requires consent to be obtained separately or more specifically.

34. Sensitive information and advertising

WAKYM will not rely solely on these Terms as blanket consent to use sensitive personal information for targeted advertising.

If WAKYM introduces advertising practices involving sensitive personal information, cross-service behavioural tracking, or another activity requiring additional consent or safeguards, WAKYM will implement the applicable privacy requirements before relying on that information for the new purpose.

Advertisers must not unlawfully use sensitive or protected personal information to target, exclude, discriminate against, exploit, or otherwise improperly affect individuals.

35. Fair and lawful competition

Users may legitimately compete for customers, attention, visibility, sales, leads, or marketplace activity.

Users must not attempt to gain an advantage through fraud, impersonation, fake reviews or engagement, sabotage, knowingly false complaints, unlawful collection of competitor information, or other deceptive or unlawful practices.

WAKYM may take reasonable measures intended to preserve marketplace and advertising integrity.

Nothing in these Terms guarantees equal commercial outcomes, equal numbers of impressions, or identical visibility among competing businesses.

36. WAKYM advertising for its own services

Where WAKYM advertises or promotes its own subscriptions, advertising products, visibility services, promotions, features, or other services, WAKYM is responsible for its own advertising representations.

Nothing in these Terms permits WAKYM to make false or materially misleading representations concerning its own prices, services, features, promotions, expected results, or other material matters.

37. No permanent availability of advertising products

Unless WAKYM expressly states otherwise, users should not assume that a particular advertising product, boost, bump, promotional placement, category, search feature, visibility option, price, or advertising format will remain available indefinitely.

WAKYM may prospectively add, modify, replace, limit, or discontinue such products or features.

A prospective change does not eliminate an obligation WAKYM already owes concerning a completed purchase or paid service that has not yet been supplied.

38. No guarantee arising from Platform presence

The appearance, ranking, promotion, recommendation, categorization, or visibility of content within WAKYM does not by itself constitute a WAKYM warranty, certification, endorsement, or guarantee of the advertiser, business, product, service, opportunity, or transaction.

Users should evaluate independent businesses and advertisements using reasonable judgment.

WAKYM remains responsible for representations and obligations that applicable law places directly on WAKYM.

39. Mandatory legal rights and obligations preserved

Nothing in this section excludes, limits, transfers, waives, or replaces any advertising, competition, consumer-protection, privacy, intellectual-property, contractual, statutory, or other legal right or obligation that cannot lawfully be excluded, transferred, or waived.

Where applicable law conflicts with a search, advertising, ranking, visibility, moderation, or disclosure rule in these Terms, the mandatory legal requirement controls to the extent of the conflict.

Privacy and Data Use

WAKYM processes information reasonably necessary to operate, secure, administer, improve, and provide the Platform and its applicable services.

WAKYM’s collection, use, disclosure, retention, protection, and other handling of personal information are also governed by WAKYM’s Privacy Policy and applicable privacy law.

This section summarizes important privacy and data-use rules within these Terms. It does not replace the Privacy Policy.

Where this section and the Privacy Policy address the same personal-information matter, they should be interpreted consistently. If they cannot reasonably be reconciled, the more specific Privacy Policy provision will govern WAKYM’s handling of personal information for that particular matter, subject always to applicable law and any right that cannot legally be waived.

1. Personal information

“Personal information” generally means information about an identifiable individual as determined under applicable law.

Depending on the user, role, feature, transaction, and circumstances, information processed through WAKYM may include information concerning:

account registration;

identity;

contact details;

profile information;

business information;

Driver information;

vehicle information;

location or service-area information;

orders and delivery opportunities;

advertisements and listings;

communications;

uploads and media;

subscription and billing records;

payment-related identifiers;

tax information;

revenue-tier information;

verification records;

support interactions;

security information;

device and technical information;

usage information;

and other information reasonably required for an applicable WAKYM feature or legal obligation.

Not every category applies to every user.

2. Privacy Policy

Users should review WAKYM’s Privacy Policy for more detailed information concerning WAKYM’s privacy practices.

The Privacy Policy may describe matters including:

what personal information WAKYM collects;

why the information is collected;

how the information is used;

circumstances in which information may be disclosed;

service providers;

cookies and similar technologies;

location information;

security;

retention;

access and correction requests;

privacy choices;

international or cross-border processing where applicable;

privacy complaints;

and contact information for privacy matters.

WAKYM will make its applicable privacy information reasonably available as required by law.

3. Identifying purposes

WAKYM will seek to identify the purposes for which personal information is collected at or before the time required by applicable law.

Personal information may be processed for legitimate WAKYM purposes including:

creating and maintaining accounts;

authenticating users;

providing Platform features;

supporting marketplace activity;

displaying advertisements and listings;

coordinating orders and deliveries;

enabling communications;

managing subscriptions;

processing payments made directly to WAKYM;

calculating and administering applicable taxes;

administering revenue tiers;

performing eligibility or verification processes;

supporting geographic activation;

providing customer or technical support;

preventing fraud and abuse;

protecting security;

investigating complaints;

maintaining appropriate records;

complying with legal obligations;

enforcing these Terms;

and improving or maintaining the Platform.

WAKYM will not rely on vague or unlimited purposes where applicable law requires purposes to be appropriately identified.

4. Consent and other lawful authority

Where applicable law requires consent for the collection, use, or disclosure of personal information, WAKYM will seek an appropriate form of consent.

The form of consent may depend on factors including:

the sensitivity of the information;

the reasonable expectations of the individual;

the purpose of the processing;

the applicable feature;

and the requirements of applicable law.

Where applicable law permits or requires personal information to be collected, used, or disclosed without consent, WAKYM may rely on that lawful authority.

Nothing in these Terms constitutes blanket consent for every possible future use of personal information.

5. Meaningful consent

Where WAKYM relies on consent, WAKYM will seek to provide information reasonably sufficient for the individual to understand the nature, purpose, and reasonably foreseeable consequences of the applicable collection, use, or disclosure, as required by law.

WAKYM will not intentionally rely on these Terms alone as hidden consent for a materially different or unexpected use of sensitive personal information where more specific consent is legally required.

6. Limiting collection

WAKYM will seek to limit its collection of personal information to information reasonably necessary for identified legitimate purposes and applicable legal requirements.

WAKYM does not require users to provide unrelated personal information merely because WAKYM has the technical ability to collect it.

Where verification documents contain information unrelated to the legitimate verification purpose, WAKYM may permit or encourage appropriate redaction where operationally and legally possible.

7. Account and profile information

WAKYM may process information supplied when a user creates or maintains an account.

Depending on the role, this may include information such as:

name;

email address;

telephone number;

account role;

business name;

business information;

service area;

profile information;

account status;

verification status;

and other information required for the applicable account.

Users are responsible for providing truthful information and for keeping materially important account information reasonably current where WAKYM provides the ability to update it.

8. Identity and eligibility information

Where reasonably necessary for identity, eligibility, account security, fraud prevention, Driver eligibility, business verification, legal compliance, or another legitimate purpose, WAKYM may request information or documentation relating to identity or eligibility.

WAKYM will seek to limit such requests to information reasonably connected to the applicable purpose.

Verification by WAKYM does not authorize unrelated use of the information.

Sensitive verification materials should be accessed only by persons or service providers with a legitimate need for the applicable purpose.

9. Business information

Information concerning a business may sometimes constitute personal information where it identifies or relates to an identifiable individual.

WAKYM will handle personal information contained within business records according to applicable privacy requirements.

Information that is lawfully public business information may be treated differently from private personal information where applicable law permits.

10. Revenue-tier verification information

Where WAKYM requests information to verify eligibility for a revenue-based subscription tier, WAKYM may process information reasonably necessary to establish the applicable revenue tier.

Such information may include relevant portions of:

financial statements;

accountant-prepared records;

bookkeeping summaries;

tax or revenue records;

payment-processing summaries;

or other reliable evidence reasonably sufficient for verification.

WAKYM will seek to avoid collecting unrelated personal, customer, transaction-level, or confidential information that is not reasonably necessary for the verification purpose.

Where reasonably possible, users may redact information unrelated to the verification purpose.

Revenue-verification information may be used for legitimate purposes including tier verification, fraud prevention, dispute resolution, audit, accounting, legal compliance, and enforcement of applicable pricing rules.

11. Tax information

WAKYM may process tax-related information where reasonably necessary to administer taxes applicable to WAKYM services, maintain billing or accounting records, verify tax-related information, satisfy reporting obligations, or comply with applicable law.

Users must not submit unnecessary tax or financial information that WAKYM has not requested.

Tax information collected for a particular purpose will not be treated as unlimited permission for unrelated uses.

12. Payment information

Payments made directly to WAKYM may be processed through an authorized third-party payment provider.

WAKYM may receive or maintain limited payment-related information such as:

payment status;

transaction identifiers;

invoice information;

receipt information;

subscription information;

billing dates;

refund information;

dispute information;

limited payment-method descriptors;

and processor-generated identifiers or tokens.

Where complete payment-card information is collected directly by an authorized payment provider rather than WAKYM, WAKYM does not intentionally store the complete card number on its own application servers.

The applicable payment provider may independently process information according to its own terms and privacy practices.

13. Payments between users

Unless WAKYM expressly introduces a different payment service, WAKYM does not process the underlying Consumer-to-business or OPB-to-Driver payment merely because WAKYM records information about that transaction.

WAKYM may nevertheless process payment-status information, amounts, references, notes, confirmations, dispute information, or other operational records entered or generated through Platform features.

Such records may constitute personal or business information and will be handled according to applicable law and WAKYM’s Privacy Policy.

14. Order and delivery information

WAKYM may process information reasonably necessary to create, display, coordinate, perform, record, support, or investigate orders and delivery opportunities.

Depending on the applicable feature, this may include:

pickup information;

drop-off information;

business information;

recipient information;

contact information;

delivery instructions;

order descriptions;

Driver information;

timestamps;

status information;

proof information;

location-related information;

communications;

and payment-status records.

Users must not place unnecessary sensitive personal information into order descriptions, notes, communications, or proof images.

15. Information about customers and recipients

An OPB or other business may provide WAKYM with information about a customer, recipient, employee, or other person who does not personally hold a WAKYM account.

The user providing that information is responsible for having the lawful authority necessary to provide it.

WAKYM may process such information where reasonably necessary for the applicable order, delivery, communication, safety, dispute, legal, or operational purpose.

The fact that one user provides another person’s information does not mean that the other person has agreed to every provision of these Terms.

16. Location information

Certain WAKYM functions may depend on geographic information.

Depending on the feature and permissions involved, WAKYM may process information such as:

country;

province or territory;

city;

postal or service area;

pickup or delivery locations;

business location;

manually provided location information;

or device-derived location where the user has provided applicable permission or another lawful basis exists.

WAKYM will not treat permission for one location-related purpose as unlimited authorization to use location information for unrelated purposes.

Users may be able to control certain device-level location permissions through their browser, operating system, or device settings.

Disabling location access may affect features that reasonably depend on location.

17. Precise location

Where a WAKYM feature requires or uses precise or near-precise device location, WAKYM will apply any consent, transparency, security, retention, and other safeguards required by applicable law.

WAKYM will not rely solely on general acceptance of these Terms as blanket authorization for materially different future uses of precise location information.

18. Communications

WAKYM may process communications transmitted through WAKYM where reasonably necessary to provide communication functionality and for legitimate purposes described in these Terms and the Privacy Policy.

This may include purposes such as:

order coordination;

support;

fraud prevention;

security;

safety;

complaint investigation;

payment disputes;

account enforcement;

legal compliance;

and dispute resolution.

Users should not assume that communications transmitted through WAKYM are inaccessible to WAKYM under all circumstances.

WAKYM will not treat private communications as public content merely because they pass through WAKYM systems.

19. Uploads, photographs, and documents

WAKYM may process photographs, images, documents, proof-of-delivery materials, advertisements, logos, verification documents, or other files uploaded through supported features.

Users should provide only information reasonably appropriate for the applicable purpose.

Users must avoid unnecessarily including personal or sensitive information belonging to other persons.

Where an upload contains personal information, WAKYM will handle that information according to the applicable purpose, Privacy Policy, and law.

20. Public information

Information intentionally published through public advertisements, public business profiles, marketplace listings, or other public-facing functions may be visible to the public and may be accessed by persons outside WAKYM.

Public information may also be indexed or cached by external search engines or other third-party services.

WAKYM cannot guarantee that information intentionally made public by a user will remain exclusively within WAKYM after it has been lawfully accessed by others.

Users should not publish personal information they do not have the right or intention to make public.

21. Device, technical, and usage information

WAKYM may process technical information reasonably necessary for operation, security, troubleshooting, analytics, fraud prevention, and improvement of the Platform.

Depending on the technologies actually used, this may include information concerning:

browser type;

device type;

operating system;

IP address;

session information;

authentication events;

security logs;

error information;

technical identifiers;

feature usage;

timestamps;

and other diagnostic or operational information.

WAKYM will describe material privacy-relevant practices in its Privacy Policy as required by applicable law.

22. Cookies and similar technologies

WAKYM or authorized service providers may use cookies, local storage, session technology, or similar technologies where reasonably necessary for functions such as:

authentication;

security;

session management;

preferences;

Platform operation;

analytics;

fraud prevention;

and other disclosed purposes.

Where applicable law requires consent or another choice mechanism for a particular technology or purpose, WAKYM will provide the applicable mechanism.

Users may be able to manage certain technologies through browser, device, or available WAKYM settings, although disabling necessary technologies may affect Platform functionality.

23. Analytics

WAKYM may use Platform data and authorized analytics tools to understand performance, reliability, security, feature usage, marketplace activity, and other operational matters.

Where analytics involve personal information, WAKYM will handle that information according to the applicable Privacy Policy and law.

WAKYM may also use aggregated or appropriately de-identified information for legitimate analysis, planning, security, research, statistics, and Platform improvement where legally permitted.

WAKYM will not represent information as anonymous or de-identified where it can reasonably be used to identify an individual under the applicable circumstances.

24. Fraud prevention and security

WAKYM may process information reasonably necessary to detect, investigate, prevent, or respond to:

fraud;

account takeover;

identity misuse;

payment abuse;

subscription abuse;

fake accounts;

false records;

malware;

cybersecurity incidents;

unauthorized access;

Platform manipulation;

threats;

safety concerns;

and other prohibited or harmful activity.

Security and fraud-prevention processing must remain consistent with applicable law.

25. Automated and rule-based systems

WAKYM may use automated, algorithmic, rule-based, or technical systems for legitimate Platform functions including:

search;

ranking;

fraud detection;

security;

spam prevention;

content moderation assistance;

geographic functionality;

eligibility checks;

operational alerts;

and other Platform processes.

WAKYM will not rely on these Terms to avoid any disclosure, explanation, review, human-intervention, fairness, consent, or other requirement that applicable law may impose on a particular automated process.

Where a legally significant decision requires additional safeguards, those safeguards will control.

26. Service providers

WAKYM may use third-party service providers to perform legitimate functions on WAKYM’s behalf.

Depending on WAKYM’s actual service configuration, providers may support functions such as:

hosting;

cloud infrastructure;

database services;

email;

communications;

payment processing;

security;

analytics;

storage;

technical support;

content delivery;

mapping;

or other Platform operations.

WAKYM may provide service providers with information reasonably necessary for the applicable service.

WAKYM remains responsible for personal information under its control to the extent required by applicable law and will use appropriate contractual, organizational, or other safeguards where required.

27. Third-party services selected by users

A user may independently leave WAKYM or interact with a third-party website, bank, payment service, telephone provider, social network, map service, or other external service.

An independently operated third party may have its own privacy practices and terms.

WAKYM is not responsible for the privacy practices of a service that the user independently chooses to use merely because WAKYM contains a link or contact method leading to that service.

This does not eliminate WAKYM’s responsibility for service providers that WAKYM itself engages to process personal information on WAKYM’s behalf.

28. Cross-border processing

WAKYM or its authorized service providers may process or store information in Canada or in another jurisdiction where applicable services or infrastructure operate.

Where personal information is processed outside the individual’s home jurisdiction, it may be subject to the laws and lawful-access requirements of the jurisdiction in which it is processed.

WAKYM will provide any transparency required by applicable privacy law concerning material cross-border processing practices.

Cross-border processing does not eliminate WAKYM’s obligations concerning personal information that remains under WAKYM’s control.

29. Limiting use and disclosure

WAKYM will seek to use and disclose personal information only for the purposes for which it was collected, purposes reasonably related to those purposes where permitted, purposes subsequently consented to where consent is required, or other purposes authorized or required by law.

WAKYM will not treat possession of personal information as unlimited authority to use it for any purpose.

30. No blanket authorization to sell personal information

Acceptance of these Terms does not constitute blanket consent for WAKYM to sell personal information to unrelated third parties.

If WAKYM ever introduces a materially different practice involving the sale, sharing, targeted advertising use, or other processing of personal information that requires additional disclosure, consent, or choice under applicable law, WAKYM will implement the applicable requirements before relying on the new practice.

31. Marketing by WAKYM

WAKYM may send marketing or promotional communications where permitted by applicable law.

Where consent, identification, contact information, unsubscribe functionality, or other requirements apply, WAKYM will comply with those requirements.

A user’s decision to unsubscribe from optional promotional communications does not necessarily prevent WAKYM from sending permitted or required transactional, account, security, billing, safety, legal, or operational communications.

32. Accuracy

WAKYM will make reasonable efforts appropriate to the circumstances to ensure that personal information used for material decisions is sufficiently accurate, complete, and current for the purpose for which it is used.

Users should update materially inaccurate account information where WAKYM provides the ability to do so.

Users may contact WAKYM concerning inaccurate personal information through available privacy or support methods.

33. Retention

WAKYM will not intentionally retain personal information indefinitely merely because storage is technically possible.

Retention may depend on the nature of the information and legitimate purposes including:

providing an active account or service;

accounting;

tax obligations;

subscription records;

payment records;

revenue-tier verification;

worker-related record requirements;

security;

fraud prevention;

dispute resolution;

legal claims;

regulatory requirements;

audit;

investigations;

and enforcement.

Information that is no longer reasonably required will be deleted, anonymized, securely disposed of, or otherwise handled according to applicable retention requirements and WAKYM’s legitimate needs.

Different categories of information may have different retention periods.

34. Account deletion

Where WAKYM provides account-deletion functionality, deletion of an account does not necessarily result in immediate deletion of every associated record.

WAKYM may retain information that it is legally required or reasonably permitted to retain for legitimate purposes such as:

tax;

accounting;

payment records;

fraud prevention;

security;

legal claims;

regulatory compliance;

worker-protection records;

disputes;

investigations;

and enforcement.

Information retained after account deletion will remain subject to applicable privacy requirements.

35. Backups and technical deletion

Information deleted from active Platform systems may temporarily remain in backups, disaster-recovery systems, security records, technical logs, or other systems where immediate individual deletion is not reasonably practicable.

WAKYM may allow such information to age out through ordinary secure backup-retention processes where permitted by applicable law.

Information retained in backups must not be restored for unrelated ordinary use merely because a backup copy continues to exist.

36. Security safeguards

WAKYM will use administrative, technical, physical, and organizational safeguards appropriate to the sensitivity, amount, format, location, and risks associated with personal information under WAKYM’s control.

Safeguards may include measures relating to:

authentication;

access controls;

permissions;

system security;

secure communications;

logging;

backups;

software maintenance;

service-provider controls;

administrative access;

fraud prevention;

and incident response.

No internet-connected system can guarantee absolute security.

Nothing in these Terms limits any security obligation imposed directly on WAKYM by applicable law.

37. Administrative access

Access by WAKYM administrators, staff, contractors, or service providers to personal information should be limited according to legitimate operational, support, security, legal, verification, accounting, fraud-prevention, or other authorized purposes.

Possession of administrative privileges does not authorize personnel to access personal information out of curiosity or for an unrelated personal purpose.

WAKYM may maintain logs, permissions, controls, or other safeguards appropriate to administrative access.

38. Security incidents and privacy breaches

WAKYM may investigate suspected unauthorized access, loss, disclosure, modification, theft, destruction, or other compromise of personal information.

Where applicable law requires WAKYM to:

maintain a breach record;

report a breach to a privacy regulator;

notify affected individuals;

notify another organization or government institution;

or take another prescribed action,

WAKYM will comply with the applicable requirement.

WAKYM may also take reasonable steps to contain, investigate, mitigate, remediate, and prevent recurrence of a security incident.

39. User security responsibilities

Users are responsible for taking reasonable steps to protect their own WAKYM accounts and devices.

Users should:

protect account credentials;

avoid sharing passwords;

use secure devices where reasonably possible;

sign out of shared devices;

avoid phishing links;

protect authentication information;

and promptly report suspected unauthorized account access.

A user’s security responsibilities do not transfer to the user a security obligation that applicable law places directly on WAKYM.

40. Access to personal information

Where applicable privacy law gives an individual a right to request access to personal information under WAKYM’s control, WAKYM will provide an appropriate process for exercising that right.

Access may be subject to identity verification, lawful exceptions, restrictions protecting other persons, and other requirements permitted by law.

A right of access to personal information does not necessarily create a right to receive every internal document, proprietary system record, confidential third-party record, or record that applicable law permits WAKYM to withhold.

41. Correction

Where applicable law gives an individual the right to correct inaccurate or incomplete personal information, WAKYM will provide an appropriate process for requesting correction.

WAKYM may request information reasonably necessary to verify a requested material correction.

Where WAKYM reasonably disagrees with a requested correction, WAKYM will handle the matter according to applicable privacy requirements.

42. Privacy complaints and questions

Users may contact WAKYM through the privacy or support contact identified in the Privacy Policy concerning questions, access requests, correction requests, complaints, or other privacy matters.

WAKYM will investigate legitimate privacy complaints using procedures reasonably appropriate to the circumstances and applicable law.

Users remain free to contact an applicable privacy regulator or exercise another lawful remedy where available.

43. Withdrawal of consent

Where WAKYM relies on consent and applicable law permits an individual to withdraw that consent, the individual may withdraw consent subject to reasonable notice and applicable legal or contractual restrictions.

Withdrawal of consent does not necessarily require WAKYM to delete information that WAKYM is legally required or otherwise permitted to retain.

Where particular information is reasonably necessary to provide a requested service, withdrawing consent to the required processing may mean that WAKYM can no longer provide that feature or service.

WAKYM will explain material consequences where required by applicable law.

44. Children and minors

WAKYM accounts are intended for persons who satisfy the age and legal-capacity requirements stated in these Terms.

WAKYM does not authorize a person who is legally ineligible to create or control an account merely because the person can technically access the Platform.

Where WAKYM learns that personal information concerning a minor has been collected or processed in circumstances that require additional consent, deletion, restriction, or other protection under applicable law, WAKYM will take appropriate steps consistent with that law.

Nothing in this subsection prohibits processing information concerning a customer or recipient who is a minor where the information is lawfully and appropriately provided for a legitimate transaction or delivery purpose.

45. Legal disclosures

WAKYM may preserve or disclose personal information where permitted or required by applicable law.

Depending on the circumstances, this may include responding to:

court orders;

warrants;

subpoenas;

regulatory requirements;

law-enforcement requests;

tax requirements;

legal claims;

emergency circumstances;

fraud investigations;

security incidents;

or other lawful processes.

WAKYM will not treat every informal request for information as legally binding merely because the request claims to come from an authority.

Where legally permitted and appropriate, WAKYM may evaluate the validity and scope of a request before disclosure.

46. Safety and emergency disclosures

Where permitted by applicable law, WAKYM may disclose information reasonably necessary to respond to an emergency, prevent or address a serious threat to life or safety, investigate serious fraud or crime, or protect persons from significant harm.

Such disclosure will be limited according to the circumstances and applicable law.

47. Corporate transactions

If WAKYM is involved in a proposed or completed financing, restructuring, merger, acquisition, sale, transfer, insolvency process, or other corporate transaction, personal information may be handled as permitted by applicable law for evaluating, completing, or administering that transaction.

WAKYM will apply any confidentiality, notice, consent, use-limitation, security, or other requirements imposed by applicable privacy law.

A corporate transaction does not create unlimited authority for an acquiring party to use personal information for unrelated purposes.

48. Changes to privacy practices

WAKYM may update its Privacy Policy and privacy practices prospectively as the Platform, technologies, service providers, business operations, or legal obligations evolve.

Where a change requires notice, consent, renewed consent, or another procedure under applicable law, WAKYM will follow the applicable requirement.

WAKYM will not rely solely on a general right to amend these Terms where applicable privacy law requires more specific consent for a materially different use of personal information.

49. Data belonging to businesses and other users

Information stored through a business account may include information concerning the business, its personnel, customers, recipients, Drivers, or other persons.

The business remains independently responsible for privacy obligations applicable to information it controls outside WAKYM or provides to WAKYM.

WAKYM remains responsible for obligations applicable to personal information under WAKYM’s control.

Nothing in these Terms automatically transfers all privacy responsibility to one party merely because that party originally supplied the information.

50. No waiver of privacy obligations

No disclaimer, limitation-of-liability provision, user-responsibility provision, or other part of these Terms authorizes WAKYM or another user to disregard a mandatory privacy requirement.

WAKYM will not rely on a user’s acceptance of these Terms as authorization to collect, use, disclose, retain, or sell personal information in a manner prohibited by applicable law.

51. Mandatory privacy rights preserved

Nothing in this section excludes, limits, transfers, waives, or replaces any privacy, data-protection, access, correction, consent, breach-notification, security, consumer, statutory, or other legal right or obligation that cannot lawfully be excluded, transferred, or waived.

Where applicable privacy law conflicts with this section, the mandatory legal requirement controls to the extent of the conflict.

Security

WAKYM takes the security and integrity of the Platform, user accounts, personal information, business information, communications, payment-related records, administrative systems, and other information under WAKYM’s control seriously.

WAKYM will use administrative, technical, organizational, and other safeguards reasonably appropriate to the nature and sensitivity of the information, the risks involved, and applicable law.

No internet-connected platform, software system, communications network, device, hosting environment, or security measure can guarantee absolute security. Users also have responsibilities for protecting their accounts, credentials, devices, and information.

Nothing in this section transfers to a user any security, privacy, breach-response, notification, record-keeping, or other obligation that applicable law places directly on WAKYM.

1. Security safeguards

WAKYM will maintain safeguards reasonably appropriate to protect personal information and Platform systems against risks including:

unauthorized access;

unauthorized disclosure;

unauthorized copying;

unauthorized use;

unauthorized modification;

loss;

theft;

destruction;

account compromise;

fraud;

malicious software;

and other reasonably foreseeable security threats.

The nature and strength of safeguards may vary according to factors including:

the sensitivity of the information;

the amount and type of information;

how the information is stored or transmitted;

the persons who require access;

the nature of the applicable Platform function;

and the reasonably foreseeable risks associated with the information or system.

2. Security measures

Depending on the applicable system, risk, technology, and information involved, WAKYM security measures may include appropriate combinations of:

authentication controls;

password protections;

access restrictions;

role-based permissions;

administrative-access controls;

secure communications;

encryption or cryptographic protections where appropriate;

system logging;

monitoring;

security alerts;

backup and recovery measures;

software updates;

dependency maintenance;

network protections;

fraud-prevention controls;

rate limiting;

session protections;

input validation;

security testing;

incident-response procedures;

service-provider controls;

and other reasonable safeguards.

The inclusion of a security measure in this list does not represent that every measure is used for every system, record, feature, or transaction.

WAKYM may modify its security architecture as technologies, risks, services, and legal requirements evolve.

3. User account credentials

Users are responsible for protecting the credentials associated with their WAKYM accounts.

Credentials may include, where applicable:

email addresses used for authentication;

passwords;

secret words or security responses;

authentication tokens;

session credentials;

recovery information;

verification codes;

or other authentication information.

Users must not knowingly provide their authentication credentials to an unauthorized person.

Users should use credentials that are difficult for unauthorized persons to guess and should avoid reusing sensitive credentials in circumstances that create unnecessary security risk.

4. Passwords and secret authentication information

Users must keep passwords, secret words, authentication codes, and similar security information confidential.

WAKYM will never require an ordinary user to disclose another user’s password, secret word, banking password, payment-card PIN, or one-time authentication code through ordinary user-to-user communications.

Users should treat requests for such information with caution.

A user who believes authentication information has been exposed or compromised should take available protective steps promptly, which may include changing affected credentials and notifying WAKYM.

5. Account sharing

Users must not share an individual WAKYM account in a manner that defeats identity, security, eligibility, licensing, insurance, payment, moderation, or other legitimate Platform protections.

Where WAKYM permits authorized personnel to access a business account, the business remains responsible for controlling that authorized access.

Businesses should remove or change access when a person is no longer authorized to act for the business.

Authorized business access does not permit credential sharing for fraudulent, deceptive, unlawful, or unauthorized purposes.

6. Account takeover and unauthorized access

Users must not access or attempt to access another person’s WAKYM account without lawful authorization.

Users must not knowingly:

steal credentials;

guess or obtain passwords through deception;

conduct phishing;

intercept authentication information;

reuse stolen authentication tokens;

bypass account protections;

impersonate an account holder;

exploit account-recovery processes;

or otherwise obtain unauthorized account access.

WAKYM may temporarily secure, lock, restrict, or require additional verification for an account where WAKYM reasonably suspects account compromise.

7. User devices

Users are responsible for taking reasonable steps to protect devices through which they access WAKYM.

Depending on the circumstances, reasonable precautions may include:

using device locks;

installing legitimate security and operating-system updates;

avoiding untrusted software;

protecting browser sessions;

signing out of shared devices;

avoiding suspicious links;

protecting authentication information;

and preventing unauthorized persons from using the device.

WAKYM is not responsible for controlling a device that remains entirely under the user’s possession or control.

This does not eliminate WAKYM’s responsibility for security obligations concerning WAKYM’s own systems.

8. Shared and public devices

Users should exercise additional caution when accessing WAKYM from a public, borrowed, workplace, shared, or otherwise non-private device.

Users should avoid saving sensitive credentials to a device they do not control where doing so creates unnecessary risk.

Where reasonably possible, users should sign out after using WAKYM on a shared device.

9. Phishing and social engineering

Users must not use WAKYM or WAKYM’s identity to conduct phishing, social engineering, credential theft, impersonation, fraudulent support communications, fake payment requests, or similar deceptive activity.

Users should be cautious of communications claiming urgency or requesting:

passwords;

secret authentication information;

one-time verification codes;

banking passwords;

complete payment-card information;

remote access to a device;

unusual payments;

or other unnecessary sensitive information.

A communication displaying WAKYM’s name or branding is not necessarily authentic merely because the sender claims to represent WAKYM.

10. WAKYM communications concerning security

WAKYM may communicate with users concerning suspected account compromise, unusual account activity, credential security, fraud, verification, login activity, security incidents, or other security matters.

Where WAKYM reasonably believes immediate protective action is necessary, WAKYM may temporarily restrict affected functionality before completing an investigation.

Users should review security communications carefully and use official WAKYM access methods where possible rather than relying on suspicious third-party links.

11. Administrative access

Administrative or privileged access to WAKYM systems should be limited to persons and service providers who have a legitimate operational, technical, support, security, legal, accounting, compliance, verification, or other authorized need.

Administrative privileges do not authorize personnel to access user information for curiosity, personal benefit, harassment, unauthorized surveillance, or another unrelated purpose.

WAKYM may use appropriate permissions, authentication, logging, review, or other safeguards for privileged access.

12. Least-necessary access

Where reasonably practicable, WAKYM will seek to limit access to sensitive information and Platform functionality according to legitimate responsibilities and purposes.

A person who requires access to one category of information does not automatically require access to every category of WAKYM data.

Nothing in this subsection requires disclosure of security architecture or access-control information where disclosure would create a material security risk.

13. Service providers and security

WAKYM may use third-party providers for hosting, infrastructure, databases, payments, communications, email, storage, security, analytics, backups, or other legitimate Platform functions.

Where a provider processes personal information under WAKYM’s control, WAKYM will use reasonable measures appropriate to the circumstances to address security and privacy responsibilities associated with that processing.

The use of a third-party service provider does not automatically eliminate WAKYM’s legal responsibility for personal information that remains under WAKYM’s control.

WAKYM may replace or modify service providers where reasonably necessary for security, reliability, functionality, legal compliance, or operational reasons.

14. Payment security

Payments made directly to WAKYM may be processed through authorized third-party payment providers.

Where complete payment-card information is collected and processed directly by an authorized payment provider rather than WAKYM, WAKYM does not intentionally store complete payment-card numbers on its own application servers.

WAKYM may nevertheless retain limited payment-related records such as transaction identifiers, invoice records, payment status, subscription information, billing dates, limited payment-method descriptors, refunds, disputes, or processor-generated identifiers where reasonably necessary.

Users must not attempt to obtain or misuse another person’s payment information.

15. Communications security

WAKYM may use reasonable safeguards appropriate to communications transmitted through supported Platform functions.

Users should nevertheless avoid transmitting unnecessary highly sensitive information through ordinary chat or communication features.

WAKYM does not guarantee that an ordinary electronic communication method is appropriate for every category of confidential or sensitive information.

Where WAKYM provides a designated verification or secure-upload process, users should use the designated process for the information it is intended to receive.

16. Upload and file security

WAKYM may inspect, restrict, reject, quarantine, transform, or remove uploaded files where reasonably necessary to protect security, prevent malware, enforce file requirements, comply with law, or protect Platform integrity.

Users must not knowingly upload or distribute:

malware;

ransomware;

spyware;

viruses;

trojans;

malicious scripts;

credential-stealing software;

corrupted files intended to cause harm;

or other malicious technology.

WAKYM does not guarantee that every malicious file or security threat will always be detected before exposure.

17. Platform and API security

Users must not access or use WAKYM systems, interfaces, application programming interfaces, endpoints, databases, servers, administrative tools, or other technical resources beyond the access WAKYM lawfully provides or authorizes.

Users must not knowingly:

circumvent authentication;

bypass authorization controls;

evade rate limits;

manipulate security tokens;

forge requests;

exploit vulnerabilities maliciously;

access hidden administrative functionality without authorization;

enumerate accounts for an improper purpose;

extract protected information;

alter records without authorization;

or interfere with technical security controls.

The technical possibility of sending a request to a WAKYM system does not constitute authorization to perform the requested action.

18. Automated attacks and abuse

Users must not use automated systems to attack, overwhelm, disrupt, probe maliciously, or compromise WAKYM.

Prohibited activity may include:

denial-of-service attacks;

credential stuffing;

password spraying;

brute-force attacks;

automated account takeover;

malicious scanning;

bot-driven fraud;

automated spam;

scraping that circumvents security restrictions;

or other automated activity intended to compromise or materially disrupt WAKYM.

WAKYM may implement technical limits or blocks reasonably intended to prevent such activity.

19. Unauthorized computer activity

Users must not fraudulently or without lawful authority obtain computer services, intercept computer functions, use WAKYM systems to facilitate unauthorized computer access, or use or traffic in credentials for unlawful access.

Nothing in these Terms grants authorization for conduct that would otherwise violate applicable computer-security or criminal law.

20. Security testing and vulnerability research

Users must not exploit a suspected vulnerability for theft, fraud, extortion, unauthorized surveillance, data extraction, persistence, service disruption, or another harmful purpose.

A person who discovers a potential vulnerability should avoid accessing information beyond what is reasonably necessary to identify the issue and should avoid causing unnecessary harm.

Where WAKYM provides or later publishes a vulnerability-disclosure, security-testing, or bug-reporting process, researchers must follow the scope and conditions of that process.

Nothing in these Terms is intended to prohibit security research that WAKYM has expressly authorized or that applicable law gives a person a non-waivable right to conduct.

21. Reporting suspected vulnerabilities

Users or researchers may report suspected security vulnerabilities through an available WAKYM support or security contact.

A useful report may include information reasonably necessary to understand and reproduce the issue without unnecessarily disclosing personal information belonging to other persons.

A report does not entitle the reporter to:

access additional private data;

demand payment through threats;

retain unauthorized access;

publicly expose sensitive information recklessly;

or exploit the issue after WAKYM has requested that harmful activity stop.

22. Security monitoring

WAKYM may use reasonable monitoring, logging, fraud-detection, security-analysis, and technical systems to identify suspicious or harmful activity.

Security monitoring may involve information such as:

authentication events;

IP addresses;

device or browser information;

timestamps;

failed login attempts;

security events;

request patterns;

account actions;

system logs;

and other information reasonably relevant to security or fraud prevention.

Where such information constitutes personal information, WAKYM will handle it according to its Privacy Policy and applicable law.

23. Security logs

WAKYM may maintain security and audit logs where reasonably necessary for:

account security;

fraud prevention;

incident investigation;

system administration;

legal compliance;

dispute resolution;

security analysis;

audit;

and enforcement.

Security logs may be retained for periods reasonably necessary for those purposes or as required by applicable law.

Users must not intentionally falsify, manipulate, delete, or interfere with security records for an unauthorized, fraudulent, or malicious purpose.

24. Backups and recovery

WAKYM may maintain backups, redundancy, recovery systems, or other continuity measures appropriate to its systems and operations.

Backups may be used for legitimate purposes including disaster recovery, system restoration, security response, operational continuity, and protection against accidental data loss.

The existence of backups does not guarantee that every record, communication, file, transaction, or configuration can always be restored.

Information retained in backups remains subject to applicable privacy and security obligations.

25. Software maintenance and updates

WAKYM may install updates, patches, configuration changes, dependency updates, security changes, emergency fixes, or other technical modifications where reasonably necessary to protect or maintain the Platform.

Security-related maintenance may temporarily affect Platform availability.

WAKYM may act without advance notice where advance notice would materially increase a security risk or where immediate action is reasonably necessary to address a vulnerability or active threat.

26. Security incidents

A “security incident” may include suspected or confirmed events involving unauthorized access, account compromise, malicious software, system intrusion, data exposure, unauthorized modification, denial of service, fraud, credential compromise, or another threat to WAKYM systems or information.

WAKYM may investigate suspected security incidents and take reasonable measures to:

contain the incident;

secure affected systems;

restrict compromised accounts;

preserve evidence;

restore services;

mitigate harm;

correct vulnerabilities;

communicate with affected persons where appropriate;

and prevent recurrence.

The existence of an investigation does not necessarily mean that a security breach has been confirmed.

27. Breaches of security safeguards involving personal information

Where personal information under WAKYM’s control is affected by a breach of security safeguards, WAKYM will assess and respond to the incident in accordance with applicable privacy law.

Where applicable law requires WAKYM to:

maintain a breach record;

report a breach to a privacy regulator;

notify affected individuals;

notify another organization or government institution;

provide prescribed information;

or take another required measure,

WAKYM will comply with the applicable requirement.

WAKYM will not use these Terms to waive or reduce a legally required breach-reporting or notification obligation.

28. Risk assessment

When legally required to assess the risk created by a privacy breach, WAKYM will consider the factors prescribed by applicable law.

Depending on the applicable legal framework, relevant considerations may include the sensitivity of the information and the probability that the information has been or may be misused.

WAKYM may also consider reasonable mitigation measures and other circumstances relevant to the incident.

29. Breach records

WAKYM may maintain records of security and privacy incidents for the period required by applicable law or reasonably necessary for legitimate security, audit, insurance, dispute, regulatory, or legal purposes.

The retention of a breach record does not mean that every incident must be publicly disclosed where applicable law does not require public disclosure.

WAKYM may protect incident records from unnecessary disclosure where disclosure would create security, privacy, legal, or investigative risks.

30. Notice to affected users

Where applicable law requires notification of a security or privacy breach, WAKYM will provide the required notice using a legally appropriate method and within the applicable timeframe.

Where appropriate or legally required, a notice may explain:

what occurred;

when the incident occurred or was discovered;

what information was involved;

steps WAKYM has taken;

steps the affected person may consider taking;

and how to obtain additional information.

WAKYM will not intentionally conceal a breach where applicable law requires notification.

31. Emergency security action

WAKYM may take immediate protective action where reasonably necessary to address:

active account takeover;

malware;

credential theft;

ongoing unauthorized access;

fraud;

data exfiltration;

denial-of-service activity;

security vulnerabilities;

credible threats;

or another urgent security risk.

Protective measures may include:

forcing a logout;

revoking sessions;

requiring credential changes;

requiring additional verification;

temporarily locking an account;

restricting affected functionality;

blocking malicious traffic;

disabling a vulnerable feature;

preserving records;

or taking systems temporarily offline.

Where applicable law requires notice, reasons, review rights, restoration procedures, or other protections following such action, WAKYM will comply with those requirements.

32. Compromised accounts

Where WAKYM reasonably believes an account has been compromised, WAKYM may require reasonable steps before restoring unrestricted access.

Such steps may include:

identity verification;

credential reset;

session revocation;

confirmation of account information;

security review;

or another reasonable measure intended to return control to the legitimate account holder.

WAKYM may decline to provide account-control information to a person who cannot reasonably establish authority over the account.

33. Business account security

Businesses are responsible for managing persons whom they authorize to access their WAKYM business accounts.

Businesses should use reasonable internal practices concerning:

credential control;

authorized users;

personnel changes;

device access;

account recovery;

and protection of customer or business information.

A business should promptly remove access from a person whose authorization has ended where WAKYM provides the applicable account-management mechanism.

34. Administrative and internal accounts

WAKYM may maintain administrative, internal, operational, testing, support, or other non-public account types for legitimate Platform purposes.

Unauthorized persons must not attempt to access or impersonate such accounts.

Internal status does not exempt an account or administrator from applicable security, privacy, legal, or access-control requirements.

35. Fraud prevention

WAKYM may use reasonable security and fraud-prevention controls to identify suspected:

fake accounts;

identity misuse;

payment abuse;

subscription abuse;

revenue-tier fraud;

false records;

account takeover;

credential theft;

automated attacks;

and other suspicious activity.

A security or fraud alert may result in additional verification or temporary restrictions while the issue is reviewed.

Automated detection does not necessarily establish that wrongdoing occurred.

36. Security and user privacy

Security measures should not be used as unlimited justification for unrelated collection, access, monitoring, or use of personal information.

Where security processing involves personal information, WAKYM will seek to limit that processing to legitimate security, fraud-prevention, safety, legal, operational, or related purposes permitted by applicable law.

WAKYM’s Privacy Policy provides additional information concerning WAKYM’s handling of personal information.

37. Confidentiality of security information

WAKYM may withhold or limit disclosure of technical information where disclosure could reasonably:

expose a vulnerability;

assist an attacker;

compromise authentication;

reveal confidential security controls;

undermine an investigation;

expose another user’s information;

or otherwise create a material security risk.

Nothing in these Terms requires WAKYM to publish passwords, encryption keys, internal infrastructure information, security configurations, vulnerability details, administrative credentials, source code, or other information merely because a user requests it.

This subsection does not permit WAKYM to withhold information that applicable law requires WAKYM to provide.

38. Cooperation with authorities and service providers

WAKYM may cooperate with authorized service providers, cybersecurity specialists, payment providers, insurers, law enforcement, regulators, courts, hosting providers, or other appropriate parties when reasonably necessary to investigate, contain, mitigate, document, or respond to a security incident.

Any disclosure of personal information must remain permitted or required by applicable law and consistent with WAKYM’s Privacy Policy.

39. User reports of suspicious activity

Users should report suspected account compromise, phishing, impersonation, unauthorized access, fraudulent activity, malicious content, or other material security concerns through an available WAKYM support or reporting method.

Users making reports must act in good faith and must not knowingly fabricate evidence or allegations to harm another person.

A good-faith security report is not prohibited merely because the investigation ultimately determines that no compromise occurred.

40. No retaliation for good-faith security reports

WAKYM will not intentionally retaliate against a person merely for making a lawful, good-faith security or privacy report, reporting a suspected vulnerability responsibly, cooperating with a legitimate investigation, contacting an appropriate regulator or authority, or exercising another legally protected right.

This protection does not excuse a person who independently engages in fraud, extortion, malicious exploitation, unauthorized access, theft, or another unlawful act.

41. User responsibility does not eliminate WAKYM responsibility

A user’s obligation to protect credentials and devices does not eliminate any security duty applicable law places directly on WAKYM.

Likewise, WAKYM’s security responsibilities do not excuse a user from responsibility for the user’s own fraud, credential sharing, malicious activity, unauthorized access, or other conduct.

Responsibility for a particular incident will depend on the applicable facts, agreements, and law.

42. No absolute security guarantee

WAKYM will seek to maintain reasonable security safeguards, but WAKYM does not promise that:

the Platform will never experience a vulnerability;

an unauthorized person will never attempt access;

every malicious communication will be detected;

every attack will be prevented;

every system will remain continuously available;

every backup will restore every item;

or every security incident will be identified immediately.

Nothing in this limitation excludes liability or responsibility that applicable law does not permit WAKYM to exclude.

43. Changes to security practices

WAKYM may modify security controls, authentication methods, infrastructure, service providers, monitoring methods, technical architecture, incident-response procedures, or other security practices as risks, technologies, Platform functions, and legal obligations evolve.

WAKYM is not required to preserve a particular security technology merely because it was previously used.

A change to security practices does not authorize WAKYM to reduce protection below a level required by applicable law.

44. Mandatory security and privacy rights preserved

Nothing in this section excludes, limits, transfers, waives, or replaces any privacy, cybersecurity, breach-notification, consumer-protection, worker-protection, contractual, statutory, criminal-law, or other security-related right or obligation that cannot lawfully be excluded, transferred, or waived.

Where applicable law conflicts with this section, the mandatory legal requirement controls to the extent of the conflict.

Moderation and Enforcement

WAKYM may moderate content, investigate suspected violations, protect Platform integrity, and take proportionate action concerning accounts, content, advertisements, listings, communications, orders, features, subscriptions, or other Platform activity where reasonably necessary.

Moderation and enforcement decisions may depend on the nature, seriousness, credibility, frequency, context, intent, history, legal requirements, safety implications, and reasonably available evidence concerning the matter.

WAKYM does not promise that every violation will be detected immediately or that identical enforcement action will be appropriate in every circumstance.

Nothing in this section authorizes WAKYM to disregard a mandatory legal right, procedural protection, notice requirement, worker protection, consumer right, privacy obligation, human-rights requirement, or other obligation imposed directly on WAKYM by applicable law.

1. Purpose of moderation

WAKYM may conduct moderation and enforcement for legitimate purposes including:

protecting users;

protecting public safety;

preventing fraud;

protecting account security;

protecting personal information;

addressing prohibited conduct;

enforcing these Terms;

maintaining marketplace integrity;

protecting intellectual-property rights;

addressing unlawful advertisements or listings;

addressing misleading representations;

protecting payment and subscription systems;

responding to credible complaints;

protecting WAKYM systems;

complying with legal requirements;

and maintaining the reliable operation of the Platform.

Moderation must not be used as a pretext for unlawful discrimination, retaliation, suppression of legally protected activity, or avoidance of mandatory legal obligations.

2. Scope of moderation

Where reasonably relevant, moderation may concern:

accounts;

profiles;

advertisements;

marketplace listings;

business information;

order opportunities;

Driver activity;

uploads;

photographs;

documents;

communications;

payment-status records;

subscription activity;

revenue-tier information;

tax or verification information;

location-related activity;

reviews or reports where supported;

technical activity;

and other information or conduct connected with WAKYM.

The fact that WAKYM may moderate a category of activity does not mean that every item in that category is manually reviewed.

3. Manual, automated, and technical moderation

WAKYM may use reasonable combinations of:

manual review;

automated systems;

rules;

filters;

fraud-detection systems;

security controls;

spam detection;

duplicate-content detection;

account signals;

user reports;

technical indicators;

and other reasonable moderation methods.

An automated flag, score, rule, or technical signal does not necessarily establish that a violation occurred.

Where applicable law requires human review, an explanation, reconsideration, or another procedural safeguard concerning a particular decision, WAKYM will provide the required safeguard.

4. No universal pre-screening

Unless applicable law requires otherwise for a particular type of content or activity, WAKYM is not required by these Terms to manually review every advertisement, listing, message, upload, order, account, or other item before it becomes available through the Platform.

The presence of content or an account on WAKYM does not mean WAKYM has endorsed, certified, guaranteed, approved, or independently verified every aspect of it.

WAKYM remains responsible for moderation or other obligations imposed directly on WAKYM by applicable law.

5. Reports from users

Users may report suspected violations through available WAKYM reporting or support methods.

Reports may concern matters including:

fraud;

scams;

impersonation;

misleading advertisements;

prohibited goods or services;

payment abuse;

account compromise;

harassment;

threats;

discrimination;

sexual misconduct;

child-safety concerns;

unsafe activity;

dangerous driving;

theft;

intellectual-property infringement;

privacy violations;

spam;

malware;

or other suspected violations of these Terms.

Reports should be made in good faith and should contain reasonably accurate information.

6. A report is not proof

The existence of a complaint or report does not by itself establish that the reported person committed a violation.

WAKYM may consider the credibility, specificity, consistency, available records, corroborating information, seriousness, urgency, and other relevant circumstances surrounding a report.

A report may nevertheless justify temporary protective action before a final determination where WAKYM reasonably identifies an urgent safety, fraud, security, child-protection, legal, or other significant risk.

7. False or abusive reports

Users must not knowingly submit fabricated, fraudulent, materially misleading, or manipulated reports for purposes such as:

retaliation;

harassment;

competitive sabotage;

obtaining an improper financial advantage;

causing an innocent account to be restricted;

interfering with another user’s lawful work;

suppressing legitimate advertisements;

or otherwise abusing WAKYM’s reporting systems.

A report is not considered abusive merely because WAKYM ultimately determines that there was insufficient evidence to substantiate it.

Good-faith reports remain permitted.

8. Information considered during review

Where reasonably relevant and lawfully available, WAKYM may consider information including:

account information;

Platform activity;

advertisements;

listings;

order records;

timestamps;

communications;

uploads;

proof-of-delivery materials;

payment-status records;

subscription records;

verification records;

security logs;

technical information;

location-related records;

prior warnings;

prior substantiated violations;

complaints;

information supplied by affected users;

and other relevant records.

WAKYM will handle personal information used during moderation according to its Privacy Policy and applicable law.

9. Requests for information

WAKYM may request reasonable clarification, documents, verification, corrections, or other information where necessary to investigate a credible concern.

Users must not knowingly provide false, forged, materially altered, or deceptive evidence during a moderation or enforcement review.

A user’s inability to provide one particular document does not automatically establish misconduct where another reliable form of verification can reasonably address the issue.

WAKYM will not request information unrelated to a legitimate moderation, verification, security, legal, or Platform-integrity purpose merely because an account is under review.

10. Preservation of evidence

WAKYM may preserve relevant records where reasonably necessary for:

moderation;

fraud prevention;

security;

safety;

dispute resolution;

account enforcement;

legal claims;

insurance matters;

worker-protection requirements;

regulatory compliance;

court proceedings;

law-enforcement matters;

or other lawful purposes.

Preservation of information does not itself establish that wrongdoing occurred.

Information preserved for moderation or enforcement purposes remains subject to applicable privacy, security, and retention requirements.

11. Available moderation actions

Depending on the circumstances, WAKYM may take proportionate action including:

taking no action;

requesting clarification;

requesting correction;

issuing a warning;

requiring verification;

removing or correcting a technical classification;

rejecting new content;

restricting an advertisement or listing;

removing content;

limiting visibility;

limiting communications;

restricting a particular feature;

placing an activity under review;

temporarily securing an account;

requiring a credential reset;

temporarily restricting access;

suspending an affected function;

deactivating an account;

terminating Platform access;

preserving records;

or referring a matter to an appropriate authority where legally justified.

Not every violation requires every intermediate enforcement step.

12. Proportionate enforcement

Where circumstances permit, WAKYM may consider whether a less restrictive response can reasonably address the issue before imposing a more serious restriction.

Relevant considerations may include:

severity;

intent;

actual or potential harm;

whether the conduct was accidental;

whether correction is possible;

whether the user acted promptly to correct the problem;

prior violations;

frequency;

risk of recurrence;

fraud indicators;

public-safety implications;

legal requirements;

and the need to protect other users or the Platform.

Nothing in this subsection requires WAKYM to begin with a warning where immediate protective action is reasonably justified.

13. Warnings and corrective opportunities

For minor, correctable, or apparently unintentional violations, WAKYM may provide a warning or reasonable opportunity to correct the problem where appropriate.

A warning may identify:

the affected activity;

the nature of the concern;

a requested correction;

a compliance requirement;

or possible consequences of continued violation.

WAKYM is not required to offer repeated warnings for substantially similar misconduct where doing so would be unreasonable or unsafe.

14. Content removal

WAKYM may reject, hide, restrict, archive, disable, or remove content where WAKYM reasonably determines that the content:

violates these Terms;

appears unlawful;

is materially misleading;

infringes another person’s rights;

contains fraud or impersonation;

creates a serious safety concern;

contains prohibited goods or services;

contains malicious technology;

improperly exposes personal information;

constitutes abusive spam;

is materially outdated;

is associated with an ineligible account;

or otherwise creates a legitimate legal, safety, security, or Platform-integrity concern.

Removal of one item does not necessarily require termination of the entire account.

15. Advertisement and listing enforcement

Advertisements or listings may be restricted or removed for reasons including:

materially misleading representations;

false pricing;

fraud;

unlawful products or services;

false employment opportunities;

intellectual-property infringement;

prohibited content;

misleading business identity;

expired or unavailable offerings;

search manipulation;

duplicate abuse;

or violations of applicable advertising rules.

Purchasing advertising, a boost, bump, or enhanced-visibility product does not exempt content from moderation.

Refund consequences, if any, remain governed by the applicable purchase terms, the section titled “Refunds, Billing Errors, and One-Time Purchases,” and mandatory law.

16. Communication enforcement

WAKYM may restrict or disable communication functions where reasonably necessary because of:

threats;

harassment;

stalking;

fraud;

phishing;

spam;

malware;

impersonation;

sexual misconduct;

child-safety concerns;

privacy violations;

or other serious communication abuse.

A user will not be penalized merely for making a legitimate complaint, questioning compensation, asserting a payment right, criticizing WAKYM, raising a safety issue, or otherwise engaging in lawful protected communication.

17. Temporary protective restrictions

WAKYM may impose a temporary restriction while a matter is investigated where WAKYM reasonably identifies a credible risk involving:

account compromise;

fraud;

theft;

violence;

public safety;

sexual misconduct;

child exploitation;

dangerous activity;

malware;

unauthorized access;

serious privacy exposure;

legal restrictions;

or other potentially significant harm.

A temporary restriction does not constitute a final determination that the underlying allegation is true.

WAKYM should remove or modify a temporary restriction when the basis for the restriction no longer reasonably exists, subject to applicable law and any continuing legitimate concern.

18. Immediate action

WAKYM may act immediately where waiting for ordinary review or advance notice would reasonably create or increase a serious:

safety risk;

security risk;

fraud risk;

risk of theft;

risk of significant financial harm;

risk to a child or vulnerable person;

risk of unlawful activity;

risk to personal information;

or risk to Platform integrity.

Immediate action may also be taken where required by law or a legally binding order.

Any mandatory procedural rights that apply following immediate action remain preserved.

19. Account restrictions

Where reasonably justified, WAKYM may restrict some account functions without necessarily disabling the entire account.

For example, WAKYM may restrict:

advertising;

listing creation;

order posting;

Driver opportunity access;

communications;

paid visibility;

account changes;

or another affected feature.

A targeted restriction may be used where it can reasonably address the concern without broader account removal.

20. Account suspension or deactivation

Serious, repeated, intentional, fraudulent, unlawful, or high-risk violations may result in temporary suspension, deactivation, or termination of applicable Platform access.

Relevant circumstances may include:

serious fraud;

identity theft;

account takeover;

theft;

credible threats;

violence;

child exploitation;

serious sexual misconduct;

malicious cybersecurity activity;

repeated material deception;

deliberate falsification of required verification;

repeated violations after warning;

or another material breach presenting significant legal, safety, security, or Platform-integrity concerns.

Any suspension, deactivation, or termination remains subject to applicable mandatory legal protections.

21. Driver-specific removal protections

Where a Driver is protected by applicable digital-platform-worker legislation, WAKYM will comply with the legal requirements governing removal of that Driver’s access to covered digital-platform work.

For a Driver covered by Ontario’s Digital Platform Workers’ Rights Act, 2022, WAKYM will provide the written explanation required by law when removing the Driver’s access to the digital platform.

Where access is removed for 24 hours or longer, WAKYM will also provide the advance written notice required by applicable law unless a lawful exception applies.

Applicable exceptions may include circumstances prescribed by law, including qualifying public-safety concerns, removal required by law, circumstances in which the Driver cannot otherwise legally perform the applicable digital-platform work, or other statutory or prescribed exceptions.

WAKYM will apply the legal requirements in force at the time of the applicable decision rather than relying solely on the wording of these Terms.

22. No contractual reduction of Driver rights

Nothing in these Terms permits WAKYM to contract out of or waive a Driver right that applicable digital-platform-worker legislation makes mandatory.

A description elsewhere in these Terms of Drivers as independent users or independent contractors does not determine whether a particular statutory worker protection applies.

Legal rights depend on the applicable legislation and actual circumstances.

23. Written reasons

Where applicable law requires WAKYM to provide written reasons or an explanation for an enforcement decision, WAKYM will provide the required information.

WAKYM may also provide reasons voluntarily in other circumstances where reasonably appropriate.

A reason may identify the principal policy, account, safety, security, verification, legal, or conduct issue underlying the decision.

WAKYM may limit disclosure of details where disclosure is not legally required and would materially compromise:

another person’s privacy;

a confidential report;

security measures;

fraud-detection methods;

an active investigation;

child safety;

legal privilege;

or another legitimate protected interest.

Nothing in this subsection permits WAKYM to withhold information that applicable law requires WAKYM to provide.

24. Notice

Where applicable law requires advance notice before WAKYM restricts, suspends, removes, or terminates access, WAKYM will provide the required notice within the applicable timeframe.

Where a lawful exception permits immediate or shorter-notice action, WAKYM may rely on that exception when the circumstances actually satisfy its requirements.

A general provision in these Terms permitting immediate action does not override a statutory notice requirement.

25. Reconsideration and review

Where WAKYM provides a reconsideration, appeal, correction, or review process, users may use that process in good faith.

Where applicable law requires a review or other challenge mechanism, WAKYM will provide the legally required procedure.

During a review, WAKYM may consider:

new information;

corrected information;

identity verification;

evidence supplied by the user;

evidence supplied by affected persons;

Platform records;

whether the original rule was correctly applied;

whether circumstances have changed;

and whether continued restriction remains proportionate.

Submitting a request for reconsideration does not guarantee reversal of the original decision.

26. Corrections of moderation errors

WAKYM may correct a moderation or enforcement decision where WAKYM reasonably determines that the decision was based on:

incorrect information;

misidentification;

a technical error;

a fraudulent complaint;

an inaccurate automated signal;

outdated information;

or another material mistake.

Where reasonably practicable, WAKYM may restore affected content, access, or functionality following correction.

Correction of an error does not require WAKYM to restore content or functionality that independently violates these Terms or applicable law.

27. Restoration of access

Where a temporary restriction ends or a user successfully addresses the underlying issue, WAKYM may restore applicable access or functionality.

Restoration may be subject to reasonable security, verification, eligibility, licensing, insurance, payment, or compliance requirements relevant to the original issue.

Restoration of access does not erase legitimate historical records that WAKYM is permitted or required to retain.

28. Repeat violations

Repeated violations may justify progressively stronger enforcement where reasonably appropriate.

A user who repeatedly engages in materially similar prohibited conduct after warnings, corrections, or prior enforcement may be subject to additional restrictions.

WAKYM may consider substantiated historical violations where they remain reasonably relevant.

WAKYM should not treat a previously resolved minor issue as permanent proof that every later allegation against the user is true.

29. Severe first-time violations

A serious first violation may justify immediate substantial enforcement without prior warnings.

This may include conduct involving:

serious violence;

credible threats of serious harm;

child exploitation;

sexual assault;

identity theft;

major fraud;

theft;

malicious cybersecurity attacks;

dangerous unlawful conduct;

or another severe violation creating substantial risk.

Nothing in this subsection eliminates mandatory statutory notice or procedural requirements where they apply.

30. Circumvention

Users must not evade a valid enforcement action through deception or unauthorized technical means.

Users must not knowingly:

create replacement accounts;

use another person’s identity;

use another person’s account;

falsify verification information;

manipulate technical identifiers;

or otherwise circumvent a restriction for the purpose of defeating a legitimate WAKYM enforcement action.

This does not prohibit lawful appeals, complaints, corrections, judicial proceedings, regulatory complaints, or other legitimate challenges to WAKYM’s decision.

31. Enforcement involving subscriptions and paid services

Restriction, suspension, or termination of an account does not automatically determine every separate billing, refund, subscription, or financial issue.

Applicable subscription and purchase consequences will be governed by:

the circumstances of the restriction;

the applicable purchase terms;

the subscription provisions of these Terms;

the section titled “Refunds, Billing Errors, and One-Time Purchases”;

and mandatory law.

WAKYM will not characterize an enforcement action as authorization to impose an undisclosed penalty or unauthorized retroactive charge.

32. Accrued rights and amounts

An enforcement decision does not automatically extinguish a payment, compensation amount, refund, credit, tax obligation, record, claim, or other right or obligation that already arose before the enforcement action.

For example, restricting a Driver’s Platform access does not by itself eliminate compensation lawfully owed for work already performed.

Likewise, suspending a business account does not automatically eliminate an amount the business independently owes to a Driver or customer.

Applicable contractual and legal obligations remain enforceable according to their terms and the law.

33. Free Trials, Free Passes, promotions, and special entitlements

WAKYM may remove an improperly obtained Free Trial, Free Pass, promotion, discount, or other benefit where WAKYM reasonably establishes that the benefit was obtained through material fraud, deliberate misrepresentation, duplicate-account abuse, or other prohibited conduct.

Good-faith use of a validly granted benefit is not misconduct merely because WAKYM later changes its eligibility requirements.

WAKYM will not retroactively convert a legitimately free period into a paid period merely because an eligibility policy later changes, unless the user separately and lawfully agrees to the charge.

34. Financial and payment records

WAKYM may preserve relevant billing, subscription, tax, payment-status, refund, dispute, and accounting records following moderation or termination where reasonably necessary or legally required.

Moderation records must not be manipulated to falsely create or erase a payment obligation.

User-to-user payment disputes remain subject to the section titled “Payments Between Users” and applicable law.

35. Moderation records

WAKYM may retain appropriate records concerning moderation and enforcement where reasonably necessary for:

fraud prevention;

security;

safety;

repeat-violation analysis;

appeals or reconsideration;

legal claims;

regulatory requirements;

worker-protection obligations;

audit;

dispute resolution;

and enforcement.

Retention will remain subject to WAKYM’s Privacy Policy and applicable law.

WAKYM will not retain personal information indefinitely merely because it could theoretically be relevant to future moderation.

36. Confidential reports and reporter privacy

WAKYM may take reasonable steps to protect the identity and personal information of a person who makes a report.

WAKYM does not guarantee complete anonymity where disclosure is legally required or reasonably necessary to provide procedural fairness, investigate the matter, protect safety, respond to legal proceedings, or satisfy another lawful obligation.

Users must not retaliate against a person merely because the person made a lawful good-faith report.

37. Law-enforcement and regulatory matters

WAKYM may preserve or disclose information and may take Platform action in response to lawful:

court orders;

warrants;

subpoenas;

regulatory requirements;

law-enforcement processes;

statutory obligations;

or other legally binding requirements.

WAKYM may also make disclosures or reports without compulsory process where applicable law permits such disclosure for circumstances including serious safety, fraud, crime, child-protection, or emergency concerns.

WAKYM will not treat every informal allegation or request as legally binding merely because it purports to come from an authority.

38. Intellectual-property enforcement

WAKYM may restrict content following a credible copyright, trademark, or other intellectual-property complaint where reasonably appropriate.

WAKYM may request information sufficient to evaluate the complaint and may consider information supplied by the affected user.

Users must not knowingly submit false intellectual-property complaints for retaliation, competitive sabotage, censorship of lawful content, or another improper purpose.

Repeat or serious infringement may result in stronger Platform restrictions.

39. Fraud and security enforcement

WAKYM may use additional protective measures where suspected conduct concerns:

stolen credentials;

account takeover;

payment fraud;

identity fraud;

revenue-tier fraud;

subscription abuse;

malware;

phishing;

unauthorized computer access;

automated attacks;

or other serious fraud or security threats.

Security-related restrictions may remain in place until WAKYM can reasonably establish that the affected account or system is safe to restore.

40. Safety enforcement

WAKYM may prioritize immediate protection of persons where credible information indicates a serious safety risk.

Temporary or permanent action may be appropriate depending on matters including:

violence;

credible threats;

sexual misconduct;

child-safety risks;

suspected impairment during driving;

dangerous driving;

theft;

dangerous goods;

serious harassment;

or other substantial real-world risks.

A protective action taken during an investigation is not itself a judicial or criminal finding against the affected person.

41. Human-rights and anti-discrimination protections

Moderation and enforcement must not intentionally discriminate on a basis prohibited by applicable human-rights law.

WAKYM may nevertheless make lawful distinctions reasonably based on matters such as:

account role;

geographic availability;

legal eligibility;

licensing;

vehicle suitability;

insurance;

service availability;

safety;

verified misconduct;

or other legitimate factors permitted by law.

Users must not manipulate WAKYM’s moderation system to target another person unlawfully because of a protected characteristic.

42. No retaliation for protected activity

WAKYM will not intentionally retaliate against a user merely because the user:

made a good-faith complaint;

reported a safety concern;

reported suspected fraud;

questioned compensation;

asserted a payment right;

requested a refund;

challenged a WAKYM decision;

contacted a regulator;

contacted law enforcement;

participated in a legal proceeding;

cooperated with an investigation;

exercised protected worker rights;

or exercised another right protected by applicable law.

This protection does not prevent WAKYM from taking action based on separate misconduct that is genuinely independent of the protected activity.

43. Driver reprisal protections

Nothing in these Terms permits WAKYM or another person to penalize a Driver in circumstances where applicable digital-platform-worker legislation prohibits reprisal.

A Driver’s lawful exercise of statutory rights must not itself be treated as misconduct, poor performance, or grounds for removal.

WAKYM will comply with applicable anti-reprisal requirements concerning protected digital-platform workers.

44. Legitimate criticism of WAKYM

Users may criticize WAKYM, disagree with WAKYM, make complaints about the Platform, discuss their experiences, contact journalists, seek professional advice, communicate with regulators, or otherwise engage in lawful expression.

WAKYM will not treat lawful criticism by itself as a violation of these Terms.

This provision does not authorize defamation, threats, fraud, disclosure of information unlawfully obtained, harassment, or other independently unlawful conduct.

45. External conduct

WAKYM may consider conduct occurring outside the Platform only where there is a sufficiently legitimate connection to WAKYM, its users, Platform safety, fraud, security, legal compliance, or another material Platform interest.

WAKYM will not claim unlimited authority over a user’s unrelated private conduct merely because the person has a WAKYM account.

Relevant external conduct may include circumstances involving credible threats against a WAKYM user, fraud directed through a WAKYM transaction, misuse of information obtained through WAKYM, or other conduct materially connected with Platform activity.

46. Off-platform transactions and communications

Moving a communication or underlying transaction outside WAKYM does not prevent WAKYM from taking action concerning misconduct that originated through or remains materially connected with WAKYM.

However, WAKYM does not undertake to investigate or adjudicate every private dispute occurring outside the Platform.

The existence of an off-platform disagreement does not by itself establish a violation of these Terms.

47. Consistency and context

WAKYM may seek reasonable consistency in moderation while recognizing that different circumstances can justify different results.

Two matters that appear similar at first glance may involve different:

evidence;

risk;

intent;

legal requirements;

histories;

safety implications;

or surrounding circumstances.

Nothing in these Terms guarantees mathematically identical enforcement outcomes for every case.

WAKYM must nevertheless comply with applicable anti-discrimination, worker-protection, consumer-protection, and other mandatory requirements.

48. Moderation mistakes and technical limitations

Moderation systems, including automated systems and human reviewers, can make mistakes.

WAKYM may correct an enforcement decision when appropriate and may improve rules, tools, models, procedures, or training in response to identified problems.

The possibility of error does not eliminate WAKYM’s ability to take reasonable protective action when credible risks arise.

It also does not eliminate any remedy or procedural right that applicable law gives an affected person.

49. No promise of perfect enforcement

WAKYM does not guarantee that:

every violation will be discovered;

every report will be correct;

every investigation will resolve every factual dispute;

every prohibited item will be removed immediately;

every fraudulent account will be identified before harm occurs;

or every moderation decision will be error-free.

WAKYM will nevertheless remain responsible for moderation, safety, privacy, worker-protection, consumer-protection, and other obligations that applicable law places directly on WAKYM.

50. Enforcement is not a legal judgment

A WAKYM moderation decision is an internal Platform decision unless applicable law provides otherwise.

A warning, restriction, suspension, removal, restoration, or termination by WAKYM does not itself establish that a person:

committed a criminal offence;

is civilly liable;

violated professional regulations;

owes another person money;

or is legally innocent of an allegation.

Courts, tribunals, regulators, law-enforcement authorities, insurers, payment providers, and other authorized decision-makers may independently determine matters within their respective authority.

51. No waiver through non-enforcement

WAKYM’s failure to act immediately concerning one violation does not necessarily waive WAKYM’s ability to address the same or a later violation.

However, WAKYM will not use delayed enforcement to impose an unlawful retroactive penalty or defeat a mandatory legal protection.

An enforcement decision remains subject to applicable limitation periods, procedural requirements, contractual obligations, and law.

52. Changes to moderation rules

WAKYM may prospectively modify moderation standards, enforcement procedures, automated controls, reporting tools, safety rules, fraud controls, or other Platform-integrity measures as the Platform, risks, technologies, or legal obligations evolve.

Changes will not retroactively convert previously lawful conduct into a contractual violation merely for the purpose of imposing a penalty for conduct completed before the applicable rule existed.

Where applicable law requires notice, consent, disclosure, or another procedure concerning a material change, WAKYM will comply with that requirement.

53. No contractual override of law

Nothing in this section authorizes WAKYM to rely on contractual discretion where applicable law requires:

specific grounds for action;

advance notice;

written reasons;

a particular notice period;

reconsideration;

continued access;

payment of amounts owing;

record retention;

regulatory reporting;

non-retaliation;

or another mandatory protection.

The applicable legal requirement controls.

54. Mandatory rights preserved

Nothing in this section excludes, limits, transfers, penalizes, waives, or replaces any digital-platform-worker, employment, consumer-protection, privacy, human-rights, contractual, statutory, procedural, constitutional, or other legal right or obligation that cannot lawfully be excluded, transferred, penalized, or waived.

Where applicable law conflicts with a moderation or enforcement provision in these Terms, the mandatory legal requirement controls to the extent of the conflict.

Account Deletion, Suspension, and Records

WAKYM accounts may be closed, deleted, suspended, restricted, deactivated, or terminated in accordance with these Terms, applicable Platform procedures, and applicable law.

The end or restriction of account access does not necessarily require immediate destruction of every record associated with the account and does not automatically extinguish rights, payments, obligations, claims, records, or legal responsibilities that arose before the applicable action.

WAKYM will retain, delete, anonymize, restrict, archive, or otherwise handle account information according to legitimate operational purposes, WAKYM’s Privacy Policy, applicable retention requirements, and applicable law.

Nothing in this section permits WAKYM to retain personal information indefinitely without an appropriate purpose or to avoid a deletion, access, correction, notice, worker-protection, or other requirement imposed by applicable law.

1. User-requested account closure or deletion

Where WAKYM provides an account-closing or deletion process, an eligible user may request closure or deletion of the user’s account through the applicable method.

WAKYM may take reasonable steps to:

authenticate the requester;

confirm authority over the account;

protect against fraudulent deletion;

identify unresolved account matters;

explain material consequences of deletion;

and satisfy applicable legal requirements.

WAKYM may decline or delay a deletion request where WAKYM cannot reasonably verify that the requester is authorized to control the account or where immediate deletion would conflict with a legal requirement.

2. Meaning of account deletion

Account deletion generally means that the account will cease to be available for ordinary active use and that information no longer required for legitimate purposes will be handled according to WAKYM’s applicable deletion, anonymization, archival, and retention practices.

Account deletion does not necessarily mean that:

every record is erased immediately;

every backup copy disappears immediately;

every message sent to another user is deleted from that recipient’s account;

every financial record is destroyed;

every tax or accounting record is destroyed;

every fraud or security record is destroyed;

every legal or dispute record is destroyed;

or every previously public copy held by an independent third party disappears.

Records that WAKYM is required or permitted to retain remain subject to applicable privacy and security obligations.

3. Deactivation versus deletion

WAKYM may distinguish among account statuses such as:

active;

inactive;

restricted;

suspended;

deactivated;

closed;

or deleted.

A deactivated or inactive account may continue to exist in WAKYM systems without being available for ordinary active use.

A deletion request may involve a more permanent account-closing process than temporary deactivation.

The exact status and consequences will depend on the applicable feature, account, circumstances, Platform process, and law.

4. Suspension

A suspension generally restricts some or all access to an account for a temporary or indefinite period while preserving the underlying account and records where reasonably necessary.

A suspension may arise because of matters including:

security concerns;

account compromise;

fraud;

verification;

safety concerns;

suspected violations;

legal requirements;

payment issues;

eligibility issues;

or another reason permitted by these Terms and applicable law.

Suspension does not itself establish criminal or civil wrongdoing.

5. Partial restrictions

WAKYM may restrict a particular function without suspending the entire account where a narrower measure can reasonably address the issue.

Depending on the account and circumstances, affected functionality may include:

advertising;

marketplace listings;

order posting;

Driver opportunity access;

communications;

paid visibility;

billing functions;

profile changes;

or other specific features.

A partial restriction does not necessarily affect unrelated features.

6. Deactivation or termination by WAKYM

WAKYM may deactivate or terminate an account where permitted under these Terms and applicable law.

Grounds and procedures concerning enforcement are addressed principally in the section titled “Moderation and Enforcement.”

Deactivation or termination will remain subject to any mandatory:

notice;

written explanation;

waiting period;

worker protection;

payment requirement;

appeal or review right;

non-retaliation protection;

or other procedural requirement imposed by applicable law.

7. Driver access and statutory protections

Where applicable digital-platform-worker legislation protects a Driver, WAKYM will comply with the statutory requirements governing removal or restriction of access to covered digital-platform work.

Account terminology used by WAKYM, including “suspension,” “deactivation,” “termination,” “restriction,” or “deletion,” will not be used to circumvent a statutory protection that applies based on the actual effect of WAKYM’s action.

Where applicable law requires written reasons, advance notice, retained records, payment of amounts owing, or another protection, WAKYM will comply with that requirement.

8. Voluntary deletion by a Driver

A Driver may voluntarily request deletion or closure of the Driver’s own account where the applicable Platform process permits it.

A genuinely voluntary Driver-requested closure is distinct from removal initiated by WAKYM.

WAKYM will not characterize an involuntary WAKYM-initiated removal as a voluntary deletion merely to avoid a statutory notice, explanation, payment, record-keeping, or other worker-protection requirement.

9. Outstanding orders or active activity

WAKYM may require an account holder to address active or unresolved Platform activity before an account can be fully closed where reasonably necessary.

Such activity may include:

accepted orders;

pending deliveries;

entrusted goods;

open advertisements;

active paid visibility;

pending verification;

billing issues;

support matters;

security investigations;

or unresolved disputes.

This does not permit WAKYM to prevent account closure indefinitely merely because ordinary historical activity exists.

10. Entrusted property

Account closure, suspension, or deletion does not authorize a person to retain, destroy, sell, conceal, abandon, or misappropriate property belonging to another person.

A Driver who possesses goods connected with an incomplete delivery remains responsible for handling those goods lawfully and reasonably.

Users must address outstanding property obligations even where Platform access has been restricted.

11. Amounts already owed between users

Account closure, deletion, suspension, deactivation, or termination does not automatically cancel compensation, refunds, reimbursements, debts, credits, or other amounts already lawfully owed between users.

In particular, restricting or terminating a Driver account does not by itself eliminate compensation lawfully owed for completed work.

Likewise, deletion of an OPB account does not by itself eliminate an amount that the OPB independently owes to a Driver, customer, or other person.

User-to-user payment obligations remain governed by the applicable agreement, these Terms, and applicable law.

12. Payments already owed to WAKYM

Account closure does not automatically erase a valid amount already due to WAKYM for a WAKYM service that was lawfully purchased or provided before closure.

WAKYM will not use account deletion as authority to create an undisclosed termination penalty or retroactively impose a new charge.

Any outstanding billing matter remains subject to the applicable purchase terms, subscription terms, refund provisions, and mandatory law.

13. Active subscriptions and account deletion

Where an account has an active recurring subscription, the consequences of account deletion must be handled consistently with the section titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes.”

WAKYM may require a recurring subscription to be cancelled before permanent account deletion or may provide a deletion process that also ends future renewal, depending on the applicable Platform implementation.

The applicable effect should be disclosed through the relevant deletion or subscription process.

WAKYM will not intentionally use account deletion to conceal continued automatic-renewal obligations from the user.

14. Suspension and recurring subscriptions

A temporary account suspension does not automatically determine every subscription or billing consequence.

Where a user remains entitled to a paid service during a temporary restriction, the applicable subscription may continue according to its terms.

Where WAKYM materially prevents a user from receiving a paid WAKYM service, any resulting billing, cancellation, credit, refund, renewal, or other consequence will be determined under the applicable subscription terms, purchase terms, circumstances, and mandatory law.

WAKYM will not impose an undisclosed penalty merely because an account has been suspended.

15. Pay-once purchases

Deletion, suspension, or termination does not automatically create a refund entitlement for a completed pay-once digital purchase.

Refund eligibility concerning advertisements, boosts, bumps, visibility products, and other one-time purchases remains governed by the section titled “Refunds, Billing Errors, and One-Time Purchases,” the applicable purchase terms, and mandatory law.

Where a paid service has not been supplied because of WAKYM’s own action or error, any applicable legal or contractual remedy remains preserved.

16. Free Trials and Free Passes

Closing or deleting an account may end access to an unused or remaining Free Trial, Free Pass, promotional entitlement, or other account-specific benefit.

A user does not acquire a transferable cash value in an unused free entitlement merely because the account is closed.

WAKYM will not retroactively charge for a legitimately free period merely because the account is later closed.

Fraudulent use of Free Trials, Free Passes, or promotional benefits remains subject to the applicable provisions of these Terms.

17. Content following account closure

Following account closure, WAKYM may remove, anonymize, archive, retain, or otherwise handle User Content according to:

the nature of the content;

whether the content was public or private;

whether another user reasonably requires access to it;

legal obligations;

disputes;

fraud-prevention requirements;

security;

accounting;

Platform integrity;

WAKYM’s Privacy Policy;

and applicable law.

Account closure does not give WAKYM ownership of content that the user previously owned.

18. Public advertisements and listings

Advertisements, listings, and profiles associated with a closed account may be removed from ordinary public availability, archived, disabled, or otherwise marked inactive.

Removal from WAKYM does not guarantee immediate removal from:

external search engines;

web caches;

screenshots;

third-party archives;

social-media posts;

independent websites;

or copies previously made by other persons.

WAKYM may take reasonable technical action within its control concerning outdated public content but does not control independent third-party systems.

19. Communications sent to other users

Deleting an account does not necessarily delete communications already received by another user.

Recipients may continue to possess messages or information lawfully received before account deletion.

WAKYM may also retain communications where reasonably necessary for:

orders;

payment disputes;

safety;

fraud prevention;

security;

worker protections;

legal claims;

regulatory obligations;

or other legitimate purposes.

Nothing in this subsection authorizes another user to misuse retained communications.

20. Personal information following deletion

Personal information associated with a closed or deleted account will be handled according to WAKYM’s Privacy Policy and applicable privacy law.

Personal information that is no longer required for an identified legitimate purpose should be deleted, erased, anonymized, or otherwise securely disposed of as appropriate and required by applicable law.

WAKYM may continue to retain personal information where a legitimate and legally permissible retention purpose remains.

21. Retention principles

WAKYM will seek to retain personal information only as long as reasonably necessary for identified purposes or as otherwise permitted or required by law.

Retention periods may vary according to:

the nature of the information;

the reason it was collected;

account status;

tax obligations;

accounting requirements;

payment records;

worker-protection requirements;

fraud prevention;

security;

legal claims;

disputes;

insurance matters;

regulatory obligations;

and other legitimate purposes.

WAKYM is not required to apply the same retention period to every category of information.

22. Records required by law

Certain records may have to be retained for a minimum period established by applicable law even after an account has been closed.

Depending on the circumstances, these may include:

tax records;

accounting records;

transaction records;

invoices;

payment records;

subscription records;

worker-related records;

earnings and compensation records;

digital-platform-worker records;

security-breach records;

corporate records;

and other legally required documentation.

Where a statutory retention period applies, that legal requirement controls.

23. Tax and accounting records

WAKYM may retain tax, accounting, billing, invoice, payment, refund, subscription, and supporting records for periods reasonably necessary to satisfy applicable tax, accounting, audit, and legal requirements.

Deletion of a user account does not require WAKYM to destroy records that WAKYM is legally required to keep for tax or accounting purposes.

Where personal information is contained in retained financial records, WAKYM will continue to apply appropriate privacy and security safeguards to that information.

24. Digital-platform-worker records

Where WAKYM is required by applicable digital-platform-worker legislation to create or retain information concerning covered Drivers, WAKYM will maintain the required records for the applicable statutory period.

Closing, deleting, suspending, or terminating a Driver account does not permit WAKYM to destroy those records before the legally required retention period has ended.

WAKYM may retain additional related information where reasonably necessary and legally permitted for legitimate worker-rights, dispute, audit, regulatory, payment, or legal purposes.

25. Security and fraud records

WAKYM may retain information concerning account compromise, fraud, identity misuse, security events, suspicious activity, abuse, or enforcement where reasonably necessary to:

protect the Platform;

prevent recurrence;

identify repeated abuse;

defend legal claims;

investigate incidents;

satisfy regulatory requirements;

or preserve security evidence.

WAKYM will not treat a general fraud-prevention purpose as unlimited authority to retain every item of personal information indefinitely.

26. Privacy-breach records

WAKYM may retain records concerning breaches of security safeguards for the period required by applicable privacy law.

Account deletion does not require WAKYM to destroy a breach record before the legally required retention period has expired.

Such records should be protected against unauthorized access and used only for appropriate security, legal, audit, regulatory, or related purposes.

27. Legal holds

WAKYM may preserve relevant information where WAKYM reasonably determines that the information is subject to a legal hold or is reasonably necessary for:

existing or reasonably anticipated litigation;

a regulatory investigation;

a court proceeding;

a law-enforcement matter;

an insurance claim;

a contractual dispute;

a payment dispute;

or another legitimate legal process.

A deletion request does not require destruction of information that WAKYM is legally required or reasonably permitted to preserve for such a matter.

The information should not be retained indefinitely after the preservation purpose ends unless another legitimate retention basis continues to apply.

28. Disputes and investigations

Where an account is involved in an unresolved dispute, complaint, investigation, safety matter, payment issue, or enforcement review, WAKYM may retain information reasonably necessary to resolve or document that matter.

The fact that an account is under investigation does not permit unrelated indefinite retention of all information associated with the account.

Retention should remain reasonably connected to the legitimate purpose and applicable law.

29. Records concerning other persons

A record associated with one account may also contain information concerning another user, customer, recipient, Driver, business, or third party.

One user’s deletion request does not automatically require WAKYM to destroy another person’s legitimate record or legal rights.

WAKYM may delete, redact, anonymize, restrict, or otherwise appropriately handle information belonging to the requesting user while preserving information that must lawfully remain for another person or purpose.

30. Access and correction requests

Closing an account does not automatically eliminate privacy rights that applicable law gives an individual concerning personal information still under WAKYM’s control.

Where applicable law provides rights of access or correction, former users may submit an appropriate request through the privacy contact or other method identified by WAKYM.

WAKYM may require reasonable identity verification before disclosing personal information.

Lawful exceptions and protections concerning information belonging to other persons remain applicable.

31. Deletion requests do not override access-request preservation duties

Where personal information is already the subject of a valid access request or other legally protected process, WAKYM may be required to preserve that information while the request is being addressed.

WAKYM will not intentionally destroy information for the purpose of defeating a lawful access request, complaint, investigation, court process, or regulatory requirement.

32. Backups

Information deleted from active systems may remain temporarily in:

backups;

disaster-recovery systems;

redundant storage;

security archives;

or other technical recovery systems.

WAKYM may allow deleted information to age out according to appropriate backup-retention processes where permitted by law.

Information retained only in backups should not be restored for unrelated ordinary use merely because the backup continues to exist.

If backup information must be restored for legitimate disaster-recovery or security reasons, applicable deletion and retention requirements remain relevant to the restored information.

33. Technical logs

WAKYM may retain security, authentication, audit, system, error, and technical logs where reasonably necessary for legitimate purposes including:

cybersecurity;

fraud prevention;

troubleshooting;

audit;

incident response;

legal compliance;

and Platform integrity.

Technical logs containing personal information remain subject to applicable privacy and security requirements.

WAKYM will not treat the technical nature of a log as automatically removing it from applicable privacy law.

34. De-identification and anonymization

Where appropriate and permitted by law, WAKYM may de-identify or anonymize information that no longer needs to remain associated with an identifiable individual.

Properly anonymized or otherwise non-personal aggregated information may be retained for legitimate purposes such as:

statistics;

financial analysis;

security analysis;

Platform planning;

operational measurement;

research;

and improvement.

WAKYM will not represent information as anonymous where it can reasonably be linked back to an identifiable individual under the applicable circumstances.

35. Aggregated business information

WAKYM may retain appropriately aggregated or non-identifying information concerning Platform activity after an account is closed where the information no longer identifies an individual and its retention is lawful.

Such information may be used for legitimate purposes including:

Platform statistics;

marketplace analysis;

financial reconciliation;

fraud analysis;

operational planning;

and historical reporting.

Aggregation must not be used merely as a label to avoid privacy requirements where individuals remain reasonably identifiable.

36. Account identifiers

WAKYM may retain limited account identifiers or status records after closure where reasonably necessary to:

prevent fraud;

prevent unauthorized account recreation;

maintain security;

identify previously terminated accounts;

preserve financial records;

maintain required audit records;

or satisfy legal obligations.

Retention of a limited identifier does not authorize WAKYM to retain all former account information indefinitely.

37. Reopening a closed account

A closed, deactivated, or deleted account may not always be capable of being restored.

Where WAKYM permits restoration or reactivation, WAKYM may require:

authentication;

identity verification;

eligibility verification;

updated information;

acceptance of then-current Terms;

satisfaction of applicable subscription requirements;

or other reasonable conditions.

WAKYM does not guarantee that an account, historical content, prior settings, advertisements, listings, messages, or other deleted information can be recovered.

38. Creation of a new account after voluntary deletion

Unless an applicable restriction or eligibility rule prevents it, a person who voluntarily deleted an account may be permitted to create a new account later.

A new account may be subject to:

then-current eligibility requirements;

then-current pricing;

then-current Platform features;

verification;

geographic availability;

and other requirements applicable at the time.

Deleting and recreating an account does not guarantee restoration of previous benefits, pricing, promotions, Free Trials, Free Passes, history, rankings, or other prior account attributes.

39. Creation of replacement accounts to evade enforcement

A person whose account has been restricted, suspended, deactivated, or terminated for a legitimate enforcement reason must not create or use another account through deception for the purpose of evading that restriction.

WAKYM may take reasonable measures to identify and prevent enforcement circumvention.

This does not prohibit:

lawful appeals;

requests for reconsideration;

correction of errors;

regulatory complaints;

legal proceedings;

or creation of a new account where WAKYM has expressly authorized it.

40. Fraud prevention following deletion

WAKYM may retain limited information reasonably necessary to prevent a person from using account deletion as a method to repeatedly obtain:

Free Trials;

Free Passes;

promotional benefits;

discounts;

lower pricing;

verification advantages;

or other benefits through fraud or prohibited duplicate-account activity.

Any retained information must remain proportionate to the legitimate purpose and subject to applicable privacy law.

41. Account history

Deletion, suspension, or deactivation does not require WAKYM to falsify or rewrite legitimate historical records.

Where WAKYM must retain a historical record, the record may reflect the account’s former existence and relevant historical activity.

WAKYM may correct records that are materially inaccurate.

A former user does not have a right under these Terms to require WAKYM to alter accurate historical financial, security, worker, legal, or compliance records merely because the account has been closed.

Any statutory access, correction, deletion, annotation, or other privacy right remains preserved.

42. Data portability or account export

Where WAKYM provides an account-download, export, or portability feature, users may use that feature according to the applicable Platform process.

WAKYM does not promise through these Terms that every internal system record, security record, proprietary record, or third-party information will be included in an ordinary account export.

Where applicable law creates a specific portability, access, or copy right, WAKYM will comply with that legal requirement.

43. Records supplied to authorities

Account closure does not require WAKYM to retrieve or destroy information that was lawfully provided to a court, regulator, law-enforcement authority, tax authority, or other authorized recipient before closure.

Such recipients control information in their own possession according to the laws applicable to them.

WAKYM remains responsible for the legality of disclosures it makes from information under WAKYM’s control.

44. Records held by service providers

Authorized service providers may retain WAKYM-related information for periods reasonably necessary to provide their services, complete deletion processes, maintain backups, satisfy fraud-prevention requirements, comply with legal obligations, or fulfill other legitimate purposes.

Where personal information remains under WAKYM’s control, the use of a service provider does not eliminate WAKYM’s applicable privacy responsibilities.

WAKYM will use reasonable measures appropriate to its relationship with service providers to address deletion, retention, and security obligations.

45. Records held by independent third parties

An account deletion request to WAKYM does not automatically delete information independently held by:

another user;

a business;

a Driver;

a customer;

a payment provider acting independently for its own purposes;

a bank;

an external website;

a social-media service;

a search engine;

a government authority;

or another independent third party.

Those persons or organizations may have their own lawful retention obligations or privacy practices.

WAKYM remains responsible for information under WAKYM’s own control and for service providers acting on WAKYM’s behalf to the extent required by law.

46. Security following closure

WAKYM will continue to apply safeguards appropriate to personal information and other sensitive records retained after account closure.

The fact that an account can no longer be used does not make retained personal information non-sensitive.

Access to retained records should remain limited according to legitimate operational, security, accounting, legal, regulatory, or other authorized purposes.

47. No indefinite retention merely for convenience

WAKYM will not retain identifiable personal information forever merely because storage is inexpensive, technically possible, or potentially useful someday.

When identifiable personal information is no longer reasonably required for an identified legitimate purpose and no legal retention requirement or other lawful basis for continued retention applies, WAKYM will handle the information through appropriate deletion, erasure, anonymization, or other secure disposition.

48. No deletion to conceal wrongdoing

Users must not use account deletion or content deletion for the purpose of fraudulently destroying, concealing, altering, or interfering with evidence relevant to a legal obligation, investigation, payment dispute, safety incident, fraud matter, court proceeding, regulatory process, or other matter where preservation is legally required.

WAKYM may preserve information before completing a deletion where reasonably necessary and legally permitted for such a purpose.

49. No deletion as retaliation

WAKYM will not delete, suspend, terminate, or otherwise restrict an account merely to retaliate against a person for:

making a good-faith complaint;

asserting a lawful payment right;

requesting a refund;

challenging a WAKYM decision;

raising a safety concern;

reporting suspected wrongdoing;

contacting a regulator;

contacting law enforcement;

participating in a legal proceeding;

exercising protected digital-platform-worker rights;

or exercising another legally protected right.

WAKYM may still take action based on separate legitimate misconduct that is genuinely independent of the protected activity.

50. Notices concerning account action

Where applicable law or these Terms require WAKYM to provide notice concerning suspension, restriction, deactivation, termination, or deletion, WAKYM will provide the applicable notice through a legally appropriate method.

A general account-closing provision does not override a more specific notice requirement elsewhere in these Terms or under applicable law.

51. Effect of termination on these Terms

Account closure or termination ends the user’s future authorization to use Platform functions that require the closed account.

Provisions that by their nature reasonably need to continue after account closure may survive to the extent necessary.

Such provisions may include those concerning:

amounts already owed;

taxes;

records;

privacy;

security;

intellectual property;

disputes;

legal claims;

fraud;

enforcement;

limitations or allocation of responsibility;

and other accrued rights or obligations.

Survival does not create a new obligation that did not otherwise lawfully exist.

52. No retroactive loss of accrued rights

Account deletion, suspension, deactivation, or termination does not retroactively erase rights that accrued before the applicable action.

WAKYM will not use account closure to retroactively eliminate:

compensation lawfully owed for completed work;

a legitimate refund right;

a consumer remedy;

a privacy right;

a worker right;

a valid legal claim;

or another accrued right that applicable law or contract preserves.

The same principle applies to legitimate obligations owed by the user.

53. Changes to deletion and retention processes

WAKYM may prospectively modify account-closing procedures, retention schedules, archival systems, backup processes, security systems, and other records-management practices as the Platform, technology, operations, or legal requirements evolve.

Such changes must remain consistent with applicable law and WAKYM’s then-applicable Privacy Policy.

A change to WAKYM’s internal systems does not eliminate a legally required record or extend retention beyond what applicable law and legitimate purposes permit.

54. Privacy Policy controls detailed data practices

The section titled “Privacy and Data Use” and WAKYM’s Privacy Policy provide additional information concerning personal-information collection, use, disclosure, retention, security, access, correction, and deletion.

This section should be interpreted consistently with those privacy provisions.

Nothing in an account-closing process constitutes a waiver of a privacy right that cannot lawfully be waived.

55. Mandatory rights and obligations preserved

Nothing in this section excludes, limits, transfers, penalizes, waives, or replaces any privacy, digital-platform-worker, employment, consumer-protection, tax, accounting, contractual, statutory, procedural, or other legal right or obligation that cannot lawfully be excluded, transferred, penalized, or waived.

Where applicable law requires information to be retained, WAKYM may retain it for the legally required period.

Where applicable law requires information to be deleted, erased, anonymized, corrected, disclosed, preserved, or otherwise handled in a particular manner, that requirement controls to the extent of any conflict with these Terms.

Intellectual Property

WAKYM and the Platform contain intellectual property, technology, branding, software, designs, content, and other materials that may be protected by copyright, trademark, trade-name, confidential-information, contractual, and other applicable laws.

Except for User Content, third-party materials, open-source components, public-domain materials, and other content that WAKYM does not own, rights in WAKYM-created or WAKYM-owned Platform materials remain with WAKYM or the applicable rights holder.

Access to WAKYM does not transfer ownership of WAKYM intellectual property to a user.

Nothing in this section claims ownership over facts, ideas, information, methods, functionality, or other subject matter that applicable law does not protect as WAKYM intellectual property.

1. WAKYM intellectual property

Subject to third-party and user rights, WAKYM intellectual property may include protectable rights in or relating to:

the WAKYM name;

WAKYM logos;

brand elements;

taglines and slogans;

original graphics;

original illustrations;

original photographs;

original written content;

website and Platform content;

software;

source code;

object code;

original user-interface elements;

original visual designs;

original selection or arrangement of content;

technical documentation;

administrative interfaces;

original databases or compilations to the extent protected by law;

domain-related branding;

promotional materials;

and other original or proprietary materials created or lawfully owned by WAKYM.

The scope of protection for any particular item is determined by applicable law.

2. No transfer of ownership

These Terms provide users with permission to access and use applicable WAKYM services.

They do not sell, assign, or transfer ownership of WAKYM intellectual property to users.

Except for rights expressly granted under these Terms or another written authorization from WAKYM, WAKYM and its applicable licensors reserve their rights in protected Platform materials.

3. Limited Platform licence

Subject to these Terms, WAKYM grants an eligible user a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the ordinary user-facing functions of WAKYM for their intended lawful purposes while the user is authorized to access those functions.

This licence permits activities reasonably necessary to use WAKYM as intended, including activities such as:

viewing applicable Platform pages;

creating and managing an account;

using permitted marketplace features;

creating advertisements or listings where authorized;

posting or managing orders where authorized;

reviewing available Driver opportunities where authorized;

communicating through supported features;

managing subscriptions or purchases;

and using other functions made available to the applicable account.

The licence does not transfer ownership of the underlying Platform or software.

4. Scope of authorized access

A user may access only those WAKYM systems, functions, interfaces, data, accounts, and resources that WAKYM makes available to that user or that the user otherwise has lawful authority to access.

The technical ability to discover, request, view, call, query, or interact with an endpoint, URL, file, administrative function, API, server, database, or other technical resource does not by itself constitute authorization.

5. Restrictions on WAKYM materials

Except where WAKYM expressly authorizes the activity or applicable law gives a right that cannot lawfully be restricted, users must not:

copy substantial protected portions of WAKYM for an unauthorized purpose;

reproduce WAKYM proprietary materials commercially without authorization;

republish protected WAKYM content as their own;

sell, rent, sublicense, or commercially distribute WAKYM software without authorization;

create unauthorized derivative works from protected WAKYM materials;

remove copyright, trademark, authorship, or proprietary notices for an improper purpose;

misappropriate confidential WAKYM information;

or otherwise exercise an exclusive intellectual-property right belonging to WAKYM without authorization.

Ordinary browser caching, temporary technical copying, accessibility functions, linking, search indexing authorized by WAKYM, and other uses permitted by applicable law are not prohibited merely because they involve technical copying.

6. Software restrictions

Users must not reproduce, modify, distribute, sell, lease, sublicense, decompile, disassemble, reverse engineer, or otherwise exploit WAKYM software except:

as expressly authorized by WAKYM;

as necessary for ordinary authorized use of the Platform;

or to the extent applicable law expressly permits the activity notwithstanding a contractual restriction.

Nothing in these Terms is intended to prohibit interoperability, security, accessibility, research, repair, or other activity that applicable law gives a person a right to perform notwithstanding these Terms.

7. Interoperability

Nothing in these Terms is intended to eliminate an interoperability right or exception provided by applicable copyright law.

Where applicable law permits a person to obtain information, circumvent a technological protection measure, or undertake another act for a legally protected interoperability purpose, these Terms do not prohibit the activity to the extent the statutory conditions are satisfied.

A person relying on such a right remains responsible for complying with the limits and conditions established by applicable law.

8. Security research

Nothing in this section prohibits security research that WAKYM has expressly authorized or that applicable law protects notwithstanding these Terms.

Security research does not authorize fraud, theft, extortion, unnecessary access to personal information, malicious exploitation, persistence in WAKYM systems, intentional disruption, or other conduct independently prohibited by law.

Security matters remain subject to the section titled “Security.”

9. Technological protection measures

WAKYM may use authentication systems, access controls, permissions, rate limits, technical restrictions, encryption, or other technological measures to protect Platform systems or protected materials.

Users must not unlawfully circumvent such protections.

Nothing in this subsection limits any exception, right, or authorization concerning technological protection measures that applicable copyright or other law expressly provides.

10. WAKYM trademarks and trade names

The WAKYM name, logos, distinctive brand elements, slogans, and other source-identifying signs may constitute trademarks, trade names, or other protected brand assets whether or not every such asset is registered.

Nothing in these Terms grants a user ownership of those rights.

Users must not use WAKYM branding in a manner that unlawfully causes confusion, falsely suggests affiliation or authorization, or otherwise infringes WAKYM’s applicable trademark rights.

11. Trademark registration status

Nothing in these Terms represents that every WAKYM name, logo, slogan, design, or other brand element is necessarily registered as a trademark in every jurisdiction.

The existence and scope of trademark rights are determined by applicable law and the facts concerning the particular mark.

WAKYM will not use a registration symbol or claim registered status where WAKYM is not legally entitled to make that representation.

12. Permitted references to WAKYM

These Terms do not prohibit truthful and lawful references to WAKYM.

For example, a user may state truthfully that the user:

uses WAKYM;

found a business through WAKYM;

received or posted an opportunity through WAKYM;

or otherwise interacted with the Platform,

provided that the reference does not falsely imply sponsorship, ownership, employment, partnership, certification, endorsement, or another relationship that does not exist.

Nothing in this section prevents another use of WAKYM’s name that applicable law permits.

13. Prohibited brand impersonation

Users must not present themselves, their businesses, vehicles, equipment, websites, social-media profiles, advertisements, communications, or other materials in a manner that falsely represents that they are WAKYM or are officially operated, owned, employed, sponsored, endorsed, or authorized by WAKYM.

Without WAKYM’s authorization, users must not create misleading:

WAKYM-branded accounts;

support pages;

login pages;

payment pages;

email addresses;

domain names;

advertisements;

business profiles;

or other materials designed to impersonate WAKYM.

14. Driver vehicles and equipment

Independent Drivers do not acquire permission through these Terms to present their independently owned or controlled vehicles, bags, clothing, equipment, or other property as property owned or operated by WAKYM.

WAKYM branding must not be applied or displayed in a manner that falsely represents WAKYM as the owner or operator of an independent Driver’s vehicle or equipment.

Truthful references to use of WAKYM remain permitted where they do not create a false representation.

15. No false endorsement

Neither WAKYM nor another user may use another person’s trademark, name, logo, likeness, business identity, or other protected material in a manner that unlawfully creates a false impression of:

endorsement;

sponsorship;

partnership;

approval;

certification;

ownership;

employment;

agency;

or affiliation.

The legal effect of a particular use depends on the applicable circumstances and law.

16. WAKYM logos and promotional materials

WAKYM may provide logos, promotional graphics, referral materials, badges, buttons, links, or other brand materials for specifically authorized uses.

Where WAKYM provides such materials, the user may use them only within the scope of the applicable authorization.

WAKYM may prospectively modify or withdraw authorization to use WAKYM-provided promotional materials.

Withdrawal does not retroactively make previously authorized use unlawful during the period when authorization validly existed.

17. Domain names and misleading identifiers

Users must not register, acquire, operate, or use a domain name, social-media identifier, business name, account name, or other identifier for a fraudulent or unlawful purpose that falsely impersonates WAKYM or creates unlawful confusion concerning affiliation with WAKYM.

Nothing in these Terms prohibits legitimate criticism, commentary, parody, comparative reference, fan activity, or other use that applicable law permits and that does not unlawfully misrepresent its source or affiliation.

18. User Content remains separate

User Content is governed principally by the section titled “User Content, Uploads, Media, and Communications.”

As between WAKYM and a user, the user retains ownership rights the user lawfully holds in User Content.

WAKYM does not acquire ownership of User Content merely because the content is uploaded, hosted, processed, formatted, moderated, transmitted, or displayed through the Platform.

19. Licence to User Content

The limited licence a user grants WAKYM concerning User Content is the licence stated in “User Content, Uploads, Media, and Communications.”

This Intellectual Property section does not expand that licence into an unrestricted transfer of ownership.

WAKYM may use User Content only within the rights granted by the applicable Terms, additional lawful authorization, and applicable law.

20. User responsibility for intellectual-property rights

Users are responsible for having the rights, permissions, licences, consents, or other legal authority necessary for content they submit through WAKYM.

Users must not knowingly upload, advertise, publish, distribute, sell, or otherwise use material in a manner that infringes another person’s intellectual-property rights.

This may include rights relating to:

copyright;

trademarks;

trade names;

patents;

industrial designs;

trade secrets;

confidential information;

personality or publicity interests where protected;

and other applicable proprietary rights.

21. Internet content is not automatically free to use

The fact that a photograph, graphic, video, logo, article, advertisement, product image, music recording, text, or other material can be found through:

a search engine;

social media;

another marketplace;

another website;

or another public source

does not by itself mean that the material is free to copy, modify, remove attribution from, commercially exploit, or upload to WAKYM.

Users are responsible for establishing that they have a lawful basis for their intended use.

22. Business advertisements and product materials

Businesses must have appropriate rights to use the product photographs, logos, promotional materials, trademarks, descriptions, graphics, and other intellectual property included in their advertisements and listings.

A reseller or distributor must not falsely represent ownership of a manufacturer’s trademark or materials merely because the reseller is legally permitted to sell an authentic product.

Users remain responsible for complying with applicable intellectual-property and advertising laws.

23. Counterfeit goods and unauthorized branding

Users must not knowingly advertise, offer, distribute, or facilitate counterfeit goods or materially misrepresent goods as genuine, licensed, authorized, or affiliated with a rights holder when they are not.

Users must not knowingly alter or remove trademarks, serial information, authenticity information, or other identifiers for the purpose of deceiving another person about the origin or authenticity of goods.

24. Third-party intellectual property

WAKYM may contain or interact with content, trademarks, software, maps, payment technology, libraries, services, or other materials belonging to third parties.

Those materials remain subject to the rights of their respective owners and, where applicable, their own licence terms.

The appearance of third-party materials within or in connection with WAKYM does not mean WAKYM owns them.

25. Third-party trademarks

Third-party names, logos, product names, service names, and other trademarks may appear through advertisements, listings, links, integrations, factual references, or other lawful uses.

Ownership of those marks remains with the applicable rights holders.

Their appearance on WAKYM does not by itself mean that the rights holder:

endorses WAKYM;

sponsors WAKYM;

is affiliated with WAKYM;

or has entered into a commercial relationship with WAKYM.

Any actual partnership, sponsorship, or other relationship should be identified separately where appropriate.

26. Open-source software

WAKYM may use software components made available under open-source or other third-party licences.

Those components remain governed by their applicable licences.

Nothing in these Terms is intended to remove or restrict a right granted directly to a user under an applicable open-source licence.

Where an open-source licence conflicts with these Terms concerning the licensed component, the applicable open-source licence controls with respect to that component.

27. Third-party software licences

Certain third-party software, libraries, APIs, services, fonts, mapping tools, payment systems, or other technology used with WAKYM may be subject to separate licence terms.

WAKYM does not acquire ownership of third-party intellectual property merely because it integrates or uses that technology.

Users must comply with any third-party terms that lawfully apply directly to their own use of the applicable third-party service.

28. Ideas and functionality

Intellectual-property protection does not necessarily extend to every idea, concept, fact, process, method, feature, business model, workflow, functionality, or piece of information merely because it appears within WAKYM.

These Terms claim rights only to the extent those rights actually exist under applicable law, contract, confidentiality obligations, or another lawful basis.

Nothing in these Terms creates intellectual-property ownership where applicable law does not recognize it.

29. Confidential WAKYM information

Certain non-public WAKYM information may constitute confidential information or trade secrets where the applicable legal requirements are satisfied.

Unauthorized access to WAKYM systems does not convert confidential information obtained through that access into public information.

Users must not misappropriate non-public WAKYM information obtained through fraud, unauthorized access, breach of confidence, or another unlawful method.

This does not prevent lawful whistleblowing, reporting to authorities, legally protected disclosure, independent discovery, reverse engineering where legally permitted, or use of information that is lawfully public.

30. Publicly available information

WAKYM does not claim confidentiality merely because information appears on WAKYM.

Information intentionally made publicly available may be viewed, discussed, referenced, linked to, or otherwise used to the extent permitted by applicable law.

Public availability does not necessarily extinguish copyright, trademark, privacy, or other rights that may continue to apply to the particular material.

31. Copyright and original works

Copyright protection may apply to original WAKYM works in accordance with applicable law.

Copyright ownership and protection do not depend solely on whether WAKYM places a copyright notice on every individual Platform page.

WAKYM may use copyright notices where appropriate but does not waive existing rights merely because a notice is absent.

32. Moral rights

Nothing in these Terms purports to assign moral rights where applicable law provides that such rights cannot be assigned.

Any waiver of moral rights concerning a particular work must arise through a legally effective waiver where one is required and will not be implied merely from ordinary use of WAKYM unless applicable law permits that result.

The limited User Content licence in these Terms should not be interpreted as a blanket waiver of every creator’s moral rights.

33. Modifications necessary for Platform operation

Where a user grants WAKYM permission to host or display User Content, WAKYM may perform the technical modifications permitted by the User Content provisions of these Terms, such as resizing, compression, formatting, transcoding, or generating thumbnails.

Such technical processing does not give WAKYM ownership of the underlying work.

WAKYM will not knowingly distort a user’s protected work in a manner that unlawfully violates applicable moral rights.

34. Intellectual-property complaints

A person who reasonably believes that material available through WAKYM infringes their intellectual-property rights may submit a complaint through an available WAKYM support, legal, or reporting method.

WAKYM may request information reasonably necessary to evaluate or process the complaint, including:

the complainant’s identity and contact information;

identification of the protected work, trademark, or other right;

identification or location of the allegedly infringing material;

the nature of the claimed right;

the basis for alleging infringement;

and other information reasonably necessary for the applicable legal or Platform process.

35. Copyright notices required by law

Where provisions of the Canadian Copyright Act concerning notices of claimed infringement apply to WAKYM in a particular capacity, WAKYM will comply with the obligations applicable to WAKYM under that legislation.

Nothing in these Terms modifies the statutory requirements governing a legally effective notice.

Receipt of a notice of claimed infringement does not by itself constitute a judicial determination that infringement occurred.

36. No automatic admission from removal

WAKYM may restrict or remove disputed material where reasonably appropriate under these Terms or applicable law.

Removal, restriction, restoration, forwarding of a notice, preservation of records, or another moderation action does not by itself constitute an admission by WAKYM that:

infringement occurred;

the claimant owns the asserted right;

the user is legally liable;

or the content was legally permissible.

Legal rights may ultimately depend on facts and law outside WAKYM’s moderation process.

37. Responses from affected users

Where reasonably appropriate or required by law, WAKYM may consider information from a user whose content is subject to an intellectual-property complaint.

The user may provide information concerning matters such as:

ownership;

authorization;

licensing;

identity;

incorrect identification of the material;

or another relevant legal basis.

A response must not contain knowingly fabricated evidence or materially false information.

38. Repeat or serious infringement

WAKYM may restrict content-posting privileges or account access where a user repeatedly or seriously infringes intellectual-property rights and stronger action is reasonably appropriate.

Enforcement remains subject to the section titled “Moderation and Enforcement” and applicable mandatory law.

WAKYM is not required to treat every good-faith intellectual-property dispute as deliberate infringement.

39. False intellectual-property complaints

Users and complainants must not knowingly submit false, fraudulent, or materially misleading intellectual-property claims for purposes such as:

competitive sabotage;

retaliation;

harassment;

obtaining confidential information;

suppressing lawful criticism;

or removing lawful competing content.

A complaint is not fraudulent merely because a court or WAKYM ultimately disagrees with the complainant’s legal position.

40. No legal adjudication by WAKYM

WAKYM may make Platform moderation decisions involving disputed intellectual property, but WAKYM is not a court or intellectual-property tribunal.

A WAKYM decision to retain, remove, restrict, or restore content does not finally determine ownership or infringement as a matter of law.

Rights holders and users remain free to pursue remedies available through courts, tribunals, government agencies, or other lawful processes.

41. Feedback and suggestions

Voluntary ideas, suggestions, feature requests, comments, or general feedback concerning WAKYM are governed by the feedback provisions in “User Content, Uploads, Media, and Communications.”

Providing ordinary feedback does not automatically transfer ownership of separately protected copyrighted works, inventions, confidential business information, or other proprietary material to WAKYM.

Users should not submit confidential proprietary information as general feedback unless an appropriate agreement applies.

42. No obligation to develop an idea

Receipt of a suggestion or feature request does not require WAKYM to:

develop the suggestion;

compensate the person who submitted it;

maintain confidentiality unless separately agreed;

offer the feature;

or avoid independently developing a similar concept.

This subsection does not authorize WAKYM to infringe intellectual-property rights or violate an applicable confidentiality obligation.

43. Independent development

WAKYM may independently develop products, services, designs, features, functionality, ideas, or business approaches that are similar to something another person independently develops or suggests.

Similarity alone does not establish copying, infringement, ownership, or breach of confidence.

Nothing in this subsection permits WAKYM to unlawfully copy protected expression, misuse confidential information, infringe a patent, or otherwise violate an enforceable intellectual-property right.

44. Suggestions do not amend ownership rules

A user’s participation in testing, discussion, feedback, complaints, or suggestions concerning WAKYM does not automatically make the user an owner, co-author, partner, employee, inventor, or joint developer of WAKYM.

Actual intellectual-property ownership will depend on applicable law and any specific written agreement governing the relevant contribution.

45. Updates and modifications to WAKYM

WAKYM may modify, redesign, replace, update, or discontinue Platform software, interfaces, graphics, workflows, categories, layouts, features, or other WAKYM materials prospectively.

A user does not obtain a permanent intellectual-property right in a particular WAKYM interface, design, version, or feature merely because the user previously had access to it.

Any separate obligation concerning an already purchased service remains governed by the applicable purchase terms and law.

46. Screenshots and references to the Platform

Users may create or use screenshots, quotations, or references to WAKYM where permitted by applicable law or expressly authorized by WAKYM.

Users remain responsible for protecting:

other users’ personal information;

private communications;

confidential information;

copyrighted content;

and other protected material visible within a screenshot or reproduction.

A screenshot must not be manipulated or presented in a materially misleading manner that falsely attributes a statement or action to WAKYM or another person.

47. WAKYM promotional use of its own Platform

WAKYM may use screenshots, demonstrations, mockups, recordings, or other depictions of its own Platform for legitimate business purposes.

Where such materials contain identifiable User Content or personal information, WAKYM must have the rights and lawful privacy basis necessary for the intended use.

WAKYM may instead use demonstrations, anonymized information, test data, or other materials appropriate to avoid unnecessary disclosure of user information.

48. Public links

Users may link to publicly accessible WAKYM pages where doing so is lawful and does not falsely imply sponsorship, endorsement, affiliation, or ownership.

WAKYM may modify public URLs, redirect pages, remove content, or change Platform structure over time.

A link to WAKYM does not create a partnership or licence to copy the underlying content.

49. No framing or deceptive presentation

Users must not display WAKYM within another service, website, application, interface, or presentation in a manner that materially deceives users into believing the other service is WAKYM or is officially operated or endorsed by WAKYM when that is not true.

This subsection does not prohibit lawful linking, browser functionality, accessibility technology, search results, quotation, commentary, or other uses permitted by law.

50. Reservation of rights

Except for the limited rights expressly granted under these Terms or another applicable licence, no intellectual-property licence is granted by implication merely because WAKYM permits access to the Platform.

WAKYM reserves only those rights that WAKYM or its licensors lawfully possess.

Nothing in these Terms reserves to WAKYM rights belonging to users, third parties, open-source licensors, or the public.

51. Enforcement of WAKYM rights

WAKYM may take reasonable action to protect intellectual property and confidential information it lawfully owns or is authorized to enforce.

Such action may include:

requesting correction;

requesting cessation of unauthorized use;

sending an appropriate notice;

restricting content or accounts under these Terms;

preserving evidence;

contacting service providers;

or pursuing legal remedies where warranted.

WAKYM will not knowingly use intellectual-property enforcement as a pretext to suppress lawful criticism, legitimate competition, protected worker activity, or another lawful exercise of rights.

52. Remedies belonging to third-party rights holders

Nothing in these Terms prevents an independent intellectual-property owner from pursuing remedies available under applicable law.

WAKYM does not guarantee or assume responsibility for enforcing every third party’s intellectual-property rights.

A rights holder remains responsible for obtaining professional advice and pursuing appropriate remedies where necessary.

53. No warranty of non-infringement by users

WAKYM may moderate User Content but does not guarantee that every advertisement, photograph, logo, listing, communication, product, or other user-provided item is free from infringement.

Users remain responsible for the rights necessary for content they provide.

This does not eliminate any obligation applicable law places directly on WAKYM after WAKYM receives legally significant knowledge, notice, or other information concerning allegedly infringing material.

54. Changes in ownership

WAKYM may assign or transfer intellectual-property rights that WAKYM lawfully owns as part of a legitimate corporate transaction, restructuring, financing, sale, licence, or other lawful arrangement.

Such a transaction does not transfer ownership of User Content merely because WAKYM’s own intellectual property changes ownership.

Personal information involved in a corporate transaction remains subject to the applicable privacy provisions and law.

55. Survival

Intellectual-property rights and obligations that by their nature reasonably continue after account closure may survive termination of a user’s access.

For example, closing an account does not authorize a former user to infringe WAKYM’s copyright or trademarks, and it does not transfer ownership of former User Content to WAKYM.

Any continuing restriction or obligation remains subject to applicable law.

56. Mandatory rights and exceptions preserved

Nothing in this section excludes, limits, transfers, waives, or replaces any copyright exception, moral right, trademark right, interoperability right, accessibility right, security-research right, statutory user right, public-domain right, freedom of expression, or other legal right or limitation that cannot lawfully be excluded or waived.

Where applicable intellectual-property law gives a person a right or exception that these Terms cannot lawfully restrict, that law controls to the extent of the conflict.

Platform Availability and Maintenance

WAKYM seeks to provide a reliable and functional Platform, but no internet-connected service can guarantee continuous, uninterrupted, error-free, or universally available operation.

The Platform or particular features may occasionally be unavailable, delayed, degraded, restricted, modified, or interrupted because of maintenance, updates, technical problems, third-party services, security events, emergencies, legal requirements, geographic limitations, or other circumstances.

WAKYM may perform maintenance, updates, repairs, migrations, security work, configuration changes, feature changes, or other reasonable technical operations necessary to operate, protect, improve, or maintain the Platform.

Nothing in this section eliminates any obligation WAKYM has concerning a paid service, statutory worker right, consumer right, privacy or security requirement, accrued payment, or other mandatory legal obligation.

1. Platform availability

WAKYM does not guarantee that the Platform or every Platform feature will be:

available continuously;

available at every location;

available on every device;

compatible with every browser or operating system;

free from temporary interruption;

free from errors or defects;

free from delays;

or available at a particular speed or level of performance at all times.

WAKYM will nevertheless seek to maintain the Platform using reasonable operational and technical practices appropriate to the nature of the service.

2. No guaranteed uptime unless expressly stated

Unless WAKYM enters into a separate written agreement expressly establishing a specific service level, uptime commitment, or service-level agreement, access to WAKYM is not provided with a guaranteed percentage of uptime.

Statements describing WAKYM as available online, accessible through the internet, or available through a supported Platform function do not by themselves constitute a guarantee of uninterrupted 24-hour availability.

WAKYM will not knowingly advertise a specific uptime or performance guarantee unless WAKYM intends to honour the representation and has an appropriate basis for making it.

3. Planned maintenance

WAKYM may temporarily limit or interrupt access to all or part of the Platform for planned maintenance.

Planned maintenance may include:

software updates;

database maintenance;

infrastructure changes;

server maintenance;

security improvements;

system migrations;

dependency updates;

configuration changes;

backup or recovery work;

performance improvements;

feature deployments;

or other legitimate technical work.

Where reasonably practicable and appropriate to the circumstances, WAKYM may seek to perform disruptive planned maintenance in a manner intended to reduce unnecessary impact on users.

4. Maintenance notice

WAKYM may provide advance notice of significant planned maintenance where reasonably practicable.

Notice may be provided through an in-app message, Platform notice, email, website notice, administrative notice, or another reasonable communication method.

WAKYM does not promise advance notice for every minor maintenance event, routine update, brief interruption, or circumstance where providing notice is impracticable.

A maintenance-notice provision in these Terms does not replace any particular notice that applicable law requires for another type of action.

5. Emergency maintenance

WAKYM may perform emergency maintenance without advance notice where reasonably necessary to address matters including:

a security vulnerability;

active cyberattack;

account compromise;

data-integrity risk;

system instability;

service-provider failure;

fraud;

malware;

privacy or security incident;

critical software defect;

legal requirement;

or other urgent operational or safety concern.

WAKYM may temporarily disable an affected function or system where continued operation would reasonably increase the risk of harm.

6. Security-related interruptions

WAKYM may restrict, disable, isolate, restart, update, or otherwise modify systems where reasonably necessary to investigate or respond to a security concern.

Security-related maintenance may temporarily affect:

account access;

authentication;

communications;

advertisements;

listings;

order functions;

Driver functions;

administrative functions;

billing functions;

or other Platform features.

Security-related interruption does not authorize WAKYM to disregard obligations described in the section titled “Security” or applicable privacy and breach-response law.

7. Updates and improvements

WAKYM may update the Platform to:

improve functionality;

correct defects;

improve security;

improve performance;

maintain compatibility;

address legal requirements;

improve accessibility;

introduce new features;

modify existing features;

remove obsolete technology;

or otherwise develop the Platform.

A user does not acquire a permanent contractual right to a particular software version, interface, workflow, button, layout, technical architecture, or implementation merely because it previously existed.

8. Feature changes

WAKYM may prospectively add, modify, replace, combine, limit, rename, relocate, redesign, or discontinue Platform features.

Such changes may affect matters including:

navigation;

account interfaces;

marketplace functions;

advertising tools;

search;

visibility;

communications;

order functions;

Driver tools;

billing interfaces;

administrative tools;

reports;

analytics;

maps;

notifications;

or other Platform functionality.

A feature change does not authorize WAKYM to retroactively eliminate an accrued right or avoid an outstanding obligation.

9. Material changes to paid services

Where WAKYM materially changes a paid service during an already-paid period, WAKYM will handle the change consistently with:

the applicable purchase terms;

the subscription provisions of these Terms;

any representation made when the service was purchased;

the section titled “Refunds, Billing Errors, and One-Time Purchases”; and

applicable mandatory law.

A general right to modify the Platform does not authorize WAKYM to charge for one defined service and knowingly substitute something materially different where doing so would violate the applicable agreement or law.

10. Discontinued paid features

If WAKYM permanently discontinues a paid feature before completing a specifically purchased service, WAKYM may, depending on the circumstances and applicable terms:

complete the purchased service;

provide a substantially equivalent replacement;

provide an appropriate credit;

provide an applicable refund;

or provide another lawful remedy.

The appropriate result will depend on the nature of the purchase, the portion already supplied, applicable contractual terms, and mandatory law.

11. Subscription services

Availability of subscription features is also governed by the section titled “Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes.”

WAKYM may develop or modify subscription features prospectively, but subscription changes remain subject to any applicable pricing, notice, renewal, consumer-protection, and contractual requirements.

Temporary technical interruption does not by itself automatically terminate a subscription.

12. One-time advertising and visibility purchases

Temporary Platform interruption does not necessarily mean that every advertisement, boost, bump, or visibility purchase has failed.

Where an interruption materially prevents WAKYM from supplying a purchased one-time service, any applicable remedy will be determined according to:

the actual service supplied;

the purchase terms;

the interruption;

the section titled “Refunds, Billing Errors, and One-Time Purchases”; and

mandatory law.

13. Free services and features

WAKYM may modify, limit, replace, or discontinue a free feature, Free Trial, Free Pass feature, unpaid tool, or other no-charge Platform function prospectively, subject to:

specific promises already made;

applicable promotional terms;

these Terms;

and mandatory law.

A user does not obtain a permanent right to a free feature merely because it was previously available.

A legitimately granted free period will not be retroactively converted into a paid period merely because WAKYM later changes or discontinues the applicable free program.

14. Geographic availability

WAKYM may make different features available in different:

countries;

provinces or territories;

cities;

regions;

service areas;

postal areas;

or other geographic locations.

The Platform may expand, contract, pause, or otherwise change geographic availability according to legitimate operational, legal, marketplace, safety, or business considerations.

Technical access to WAKYM from a location does not necessarily mean that every role, transaction, advertisement, order, delivery, or other feature is active or legally available there.

15. Activation and marketplace availability

Availability of a role or marketplace function may depend on activation, geographic readiness, eligibility, supply, demand, or other requirements described in the section titled “Activation, Availability, and Access.”

General Platform uptime is distinct from activation of a particular geographic marketplace or role.

The ability to sign in does not necessarily mean that every marketplace feature or opportunity is active in the user’s area.

16. Driver opportunity availability

WAKYM does not guarantee that Drivers will continuously receive:

available opportunities;

a particular number of opportunities;

opportunities within a specific distance;

a particular category of work;

minimum earnings;

or continuous marketplace demand.

A lack of available opportunities resulting from ordinary marketplace conditions is distinct from WAKYM selectively removing a Driver’s access to the Platform.

Nothing in this subsection permits WAKYM to mischaracterize a deliberate access-removal decision as ordinary lack of marketplace demand for the purpose of avoiding a statutory Driver protection.

17. General outages and Driver access

A genuine Platform-wide or broadly applicable technical outage, maintenance event, infrastructure failure, or emergency service interruption is not intended by these Terms to constitute disciplinary removal of a particular Driver.

However, where WAKYM takes an action that legally constitutes removal of a protected Driver’s access to digital-platform work, WAKYM will comply with the applicable statutory requirements regardless of the label WAKYM applies to that action.

WAKYM will not use maintenance, technical status, or another description as a pretext to circumvent mandatory Driver-removal protections.

18. Accrued Driver compensation

A Platform outage, maintenance event, suspension of a technical feature, or discontinuation of a service does not eliminate compensation already lawfully earned by a Driver for completed work.

Applicable payment, record, pay-period, and worker-protection obligations remain in effect notwithstanding technical interruption.

19. Active orders during outages

A technical interruption may affect the ability of users to:

view orders;

accept opportunities;

communicate;

update status;

access directions;

submit proof;

or complete other Platform actions.

Where a user is already handling goods or performing an accepted activity when an interruption occurs, the user should act reasonably and lawfully based on the information available.

Users should prioritize:

personal safety;

lawful handling of entrusted goods;

compliance with traffic and transportation requirements;

reasonable protection of property;

and appropriate communication when communication becomes available.

A technical outage does not authorize theft, abandonment, unsafe driving, or unlawful disposal of entrusted property.

20. Communication outages

Chat, notifications, email, push notifications, or other communication services may occasionally be delayed or unavailable.

Users must not rely on WAKYM communication tools as emergency communications.

A failed or delayed Platform notification does not require a user to undertake unsafe or unlawful action to compensate for the delay.

The section titled “Communication Tools” provides additional communication rules.

21. Location and navigation services

Maps, geocoding, routing, location, distance, travel-time, or navigation-related services may be unavailable, delayed, incomplete, or inaccurate because of WAKYM systems, third-party services, device permissions, connectivity, data availability, or other conditions.

Users remain responsible for observing actual road conditions, traffic signs, access restrictions, laws, and safety requirements.

Loss of a navigation-related feature does not authorize unsafe or unlawful driving.

22. Third-party infrastructure

WAKYM may depend on third-party infrastructure and service providers for legitimate Platform functions.

Depending on WAKYM’s actual technical configuration, those functions may include:

internet connectivity;

hosting;

cloud infrastructure;

databases;

domain services;

content delivery;

email;

communications;

payments;

mapping;

security;

analytics;

storage;

backups;

or other technology.

An interruption affecting a third-party provider may affect WAKYM.

Use of a third-party provider does not eliminate any legal responsibility WAKYM retains concerning services or personal information under WAKYM’s control.

23. Internet and telecommunications

WAKYM depends on internet and telecommunications infrastructure that WAKYM does not fully control.

Platform access may be affected by matters such as:

internet outages;

mobile-network outages;

Wi-Fi problems;

DNS failures;

network congestion;

routing problems;

device connectivity;

internet-service-provider problems;

telephone-provider problems;

or regional communications disruptions.

Users are responsible for obtaining the internet, device, and telecommunications access necessary to use WAKYM unless WAKYM expressly agrees otherwise.

24. User devices and browsers

WAKYM may establish or change reasonable technical requirements for supported devices, browsers, operating systems, screen sizes, permissions, or other user technology.

Older, unsupported, insecure, or technically incompatible devices or software may not support every WAKYM feature.

WAKYM does not guarantee compatibility with every historical or future browser, operating system, device, extension, privacy tool, or technical configuration.

WAKYM should not intentionally characterize an ordinary compatibility requirement in a misleading manner.

25. Progressive Web App and browser-based access

Where WAKYM is provided through web or Progressive Web App technology, functionality may depend on the capabilities, permissions, storage settings, update behaviour, and other technical characteristics of the user’s browser, device, or operating system.

Installation or addition of WAKYM to a device does not convert WAKYM into software that operates independently of all internet, browser, server, or Platform dependencies.

Certain functionality may require an active internet connection even where limited cached or device-based functionality is technically available.

26. User-side configuration

A feature may fail or operate differently because of user-controlled settings including:

disabled cookies or storage;

disabled JavaScript;

blocked permissions;

location settings;

notification permissions;

content blockers;

firewalls;

VPN configurations;

browser extensions;

security software;

device settings;

or other configurations.

WAKYM may provide reasonable troubleshooting information but does not guarantee compatibility with every user-selected configuration.

Nothing in this subsection permits WAKYM to require an unlawful or unnecessary privacy permission merely for convenience.

27. Account-specific technical problems

A problem affecting one account may arise from circumstances including:

incorrect account information;

expired authentication;

browser data;

device settings;

permissions;

account configuration;

temporary technical defects;

security measures;

or another account-specific condition.

WAKYM may request reasonable troubleshooting information where necessary to investigate an issue.

Users should not provide passwords, banking passwords, payment-card PINs, or other unnecessary sensitive credentials when requesting technical support.

28. Errors and defects

WAKYM may contain software bugs, display errors, synchronization delays, incomplete information, stale information, or other technical defects.

WAKYM may investigate and correct errors when identified.

A technical error does not automatically create an entitlement to exploit the error.

Users must not knowingly manipulate or exploit an obvious Platform defect for fraud, unauthorized financial benefit, unauthorized access, or another prohibited purpose.

29. Data synchronization

Information displayed in different parts of WAKYM may occasionally update at different times because of technical processing, caching, synchronization, background processing, third-party delays, or other operational conditions.

Users should report material inconsistencies where appropriate.

WAKYM may correct inaccurate technical records where reliable information establishes that an error occurred.

Corrections must not be used to falsify legitimate historical payment, worker, tax, accounting, or other records.

30. Maintenance of records during outages

A Platform outage does not authorize WAKYM to knowingly destroy or falsify records WAKYM is legally required to maintain.

Where an interruption affects automated record creation or synchronization, WAKYM may use reasonable recovery, reconciliation, backup, or reconstruction methods to restore accurate records where appropriate.

Applicable statutory record-keeping obligations remain in effect.

31. Backups and recovery

WAKYM may maintain backups, redundancy, recovery processes, or other continuity measures appropriate to its operations.

Such measures reduce certain risks but do not guarantee that every piece of:

User Content;

communication;

draft information;

temporary data;

configuration;

or other Platform information

can always be restored after every technical incident.

Records that WAKYM is legally required to preserve remain subject to the applicable legal requirements.

32. User copies of important information

Where reasonably appropriate, users should maintain their own lawful records of information important to their independent businesses or legal obligations.

This may include records that a business, Driver, taxpayer, or other user independently has a legal obligation to maintain.

This recommendation does not transfer to users a record-keeping obligation that applicable law places directly on WAKYM.

33. Data integrity and recovery

Following a technical failure, WAKYM may use reasonable processes to restore, reconcile, correct, or validate Platform data.

Where competing records exist, WAKYM may review available reliable evidence including:

system records;

timestamps;

payment-provider records;

communications;

user-supplied evidence;

backup information;

audit logs;

and other relevant information.

Restoration or reconciliation does not permit WAKYM to knowingly manufacture a transaction, payment, order, acceptance, or other event that did not occur.

34. Service interruptions caused by legal requirements

WAKYM may restrict or interrupt a Platform function where reasonably necessary to comply with:

applicable legislation;

a legally binding court order;

regulatory requirements;

lawful government requirements;

sanctions or other legally applicable restrictions;

or another binding legal obligation.

Where WAKYM has discretion concerning how to comply, WAKYM may seek a reasonable approach that limits unnecessary disruption while satisfying the legal requirement.

35. Safety-related interruptions

WAKYM may temporarily restrict or suspend Platform functionality where reasonably necessary because of a serious safety event, emergency, disaster, severe weather event, transportation disruption, public-safety concern, or similar circumstance.

A temporary safety restriction does not authorize WAKYM to disregard statutory notice, payment, worker, or other requirements where those requirements continue to apply.

36. Events outside reasonable control

To the extent permitted by applicable law, WAKYM may not be responsible for delay or interruption caused by events outside WAKYM’s reasonable control where WAKYM did not cause the event and could not reasonably prevent its effects.

Such events may include circumstances such as:

widespread internet or telecommunications failures;

major utility failures;

natural disasters;

severe weather;

fires;

floods;

earthquakes;

acts of war or terrorism;

civil emergencies;

government orders;

large-scale cyberattacks;

third-party infrastructure failures;

labour disruptions not caused by WAKYM’s unlawful conduct;

or other comparable events outside WAKYM’s reasonable control.

WAKYM will not rely on this provision to excuse conduct for which applicable law does not permit responsibility to be excluded.

37. Reasonable mitigation

Where a material interruption occurs, WAKYM may take reasonable steps appropriate to the circumstances to:

identify the problem;

protect systems;

protect personal information;

contain security risks;

restore affected services;

recover data;

communicate material information;

reconcile affected records;

or reduce continuing harm.

The appropriate response may vary depending on the seriousness, duration, cause, and scope of the interruption.

38. Incident communications

WAKYM may provide information concerning significant outages, maintenance, security incidents, or restoration efforts where reasonably appropriate.

Information concerning an ongoing technical or security event may be incomplete or may change as the investigation develops.

WAKYM may withhold technical details where immediate disclosure would reasonably create an additional security risk, expose personal information, compromise an investigation, or otherwise cause harm.

Nothing in this subsection permits WAKYM to withhold a notification or disclosure required by law.

39. Estimated restoration times

Where WAKYM provides an estimated restoration time, maintenance window, or expected completion time, that estimate may change as technical work progresses.

An estimate is not a guarantee unless WAKYM expressly states that the time is a binding commitment.

WAKYM should not knowingly provide a restoration estimate it has no reasonable basis to make.

40. Beta, test, preview, or experimental features

WAKYM may make certain features available on a limited test, beta, preview, pilot, experimental, or early-access basis.

Where applicable, WAKYM may identify the feature’s limited or experimental status.

Such features may:

change;

contain errors;

have limited availability;

operate differently from final features;

or be discontinued.

A beta or experimental designation does not eliminate mandatory privacy, security, worker, consumer, or other legal obligations applicable to the feature.

41. Feature rollouts

WAKYM may release features gradually rather than making every feature available to every eligible user at the same moment.

Rollouts may vary according to legitimate considerations including:

technical readiness;

geography;

account role;

testing;

capacity;

security;

legal requirements;

or operational readiness.

A phased rollout does not create an entitlement to immediate access merely because another eligible user received the feature earlier.

WAKYM must not use rollout criteria in a manner prohibited by applicable discrimination or other law.

42. Capacity management

WAKYM may use reasonable technical measures to manage Platform capacity, reliability, security, or performance.

Measures may include:

rate limits;

queues;

temporary restrictions;

resource limits;

caching;

traffic management;

or other technical controls.

Such measures must not be used as a pretext to circumvent contractual or statutory rights.

43. Abuse-related restrictions

WAKYM may limit access or traffic where reasonably necessary to address:

automated attacks;

malicious scraping;

spam;

denial-of-service activity;

fraud;

credential attacks;

unauthorized API activity;

or other prohibited technical abuse.

Such restrictions are governed additionally by the sections titled “Security,” “Prohibited Conduct,” and “Moderation and Enforcement.”

44. Maintenance does not authorize account discrimination

Platform maintenance or technical controls must not intentionally be used to target users unlawfully because of a characteristic protected by applicable human-rights law.

Different treatment may nevertheless occur for legitimate technical or operational reasons such as:

role;

feature eligibility;

geography;

device compatibility;

security risk;

account configuration;

or phased feature availability.

45. No permanent entitlement from historical availability

Past availability of a feature, category, geographic area, advertisement format, communication method, search tool, marketplace function, or other Platform capability does not create a permanent right to continued availability.

WAKYM may evolve the Platform prospectively.

This provision does not eliminate obligations concerning:

an already-paid service;

an accrued right;

a binding existing commitment;

or a mandatory legal protection.

46. Discontinuation of the Platform

WAKYM may ultimately discontinue some or all of the Platform where reasonably necessary for legitimate business, legal, operational, technical, financial, security, or other reasons.

Where reasonably practicable and legally appropriate, WAKYM may provide advance notice of a permanent material discontinuation.

Any discontinuation must be handled consistently with applicable obligations concerning:

active paid services;

automatic renewals;

amounts already paid;

refunds or credits where applicable;

records;

taxes;

personal information;

Driver compensation;

worker records;

legal claims;

and other accrued obligations.

47. Discontinuation does not erase obligations

Closing or discontinuing WAKYM does not automatically eliminate:

compensation already owed to a Driver;

a valid refund obligation;

amounts WAKYM already owes;

amounts users already lawfully owe;

tax or accounting obligations;

worker records;

privacy obligations;

security obligations;

legal holds;

or other rights and obligations that survive the end of the Platform.

Applicable records will be handled according to the sections titled “Account Deletion, Suspension, and Records” and “Privacy and Data Use.”

48. No guarantee of third-party continuity

WAKYM cannot guarantee that an independent third-party provider will indefinitely continue offering the same:

API;

payment service;

mapping service;

email service;

hosting product;

browser capability;

operating-system feature;

or other external technology.

Where a dependency materially changes or ends, WAKYM may replace, modify, redesign, or discontinue the affected WAKYM functionality.

Any existing paid-service or legal obligations remain preserved.

49. Changes necessary for legal compliance

WAKYM may modify or remove a feature where reasonably necessary to respond to new or changed legal requirements.

Such changes may occur on the timetable required by law and may not always permit the ordinary advance notice WAKYM would otherwise seek to provide.

A legally required technical change does not authorize unrelated retroactive modification of completed transactions or accrued rights.

50. User responsibility during interruptions

Users remain responsible for acting reasonably and lawfully during a Platform interruption.

A service outage does not authorize a user to:

drive unsafely;

ignore traffic laws;

retain another person’s property unlawfully;

falsify records;

fabricate payment status;

misrepresent completion of an order;

circumvent security;

or otherwise violate these Terms or applicable law.

Users should use reasonable independent judgment where a Platform function temporarily becomes unavailable.

51. No reliance for life-critical functions

Unless WAKYM expressly introduces a separately regulated service designed for such a purpose, WAKYM is not intended to function as a life-critical, emergency-response, medical-emergency, police-dispatch, fire-dispatch, or other emergency system.

Users must not rely on WAKYM as the sole method for obtaining emergency assistance.

Appropriate emergency services should be contacted directly where urgent assistance is required.

52. No representation of perfect operation

WAKYM will not represent through these Terms that the Platform is:

perfect;

infallible;

always accurate;

always available;

immune from cyberattacks;

free from all defects;

or incapable of data loss.

WAKYM may nevertheless make specific factual representations concerning features or services where WAKYM has an appropriate basis for those representations.

Specific representations made in connection with a particular paid service remain subject to applicable contractual and legal requirements.

53. Limitation provisions remain subject to law

Any limitation concerning availability, maintenance, interruptions, defects, delays, or third-party services must be interpreted together with the applicable liability provisions of these Terms and mandatory law.

Nothing in this section excludes responsibility for:

fraud;

intentional misconduct;

a statutory obligation;

a consumer remedy;

a worker right;

a privacy or security obligation;

or another matter

to the extent applicable law does not permit that responsibility to be excluded or limited.

54. Relationship with other Terms sections

This section should be interpreted consistently with the sections concerning:

Activation, Availability, and Access;

Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes;

Refunds, Billing Errors, and One-Time Purchases;

Communication Tools;

Safety and Real-World Interactions;

Privacy and Data Use;

Security;

Moderation and Enforcement;

and Account Deletion, Suspension, and Records.

Where another section establishes a more specific obligation concerning a particular matter, the more specific provision applies to that matter, subject to applicable law.

55. Mandatory rights preserved

Nothing in this section excludes, limits, transfers, penalizes, waives, or replaces any consumer-protection, digital-platform-worker, privacy, security, contractual, statutory, accessibility, human-rights, or other legal right or obligation that cannot lawfully be excluded, transferred, penalized, or waived.

Where applicable law requires WAKYM to provide access, notice, compensation, records, refunds, security, privacy protection, or another remedy or obligation notwithstanding a Platform interruption or maintenance event, that mandatory requirement controls to the extent of any conflict with these Terms.

Third-Party Services and Links

WAKYM may interact with, depend on, integrate with, display information from, link to, or use services, technology, infrastructure, content, and systems provided by third parties.

Third-party relationships may take different forms.

Some third parties may act as service providers that WAKYM selects to help operate WAKYM. Other third parties may operate independent businesses, websites, applications, payment methods, communications services, products, or services that users choose to access or use independently.

The legal responsibilities applicable to a particular third party depend on the actual relationship, the applicable service, the information involved, contractual arrangements, and applicable law.

Nothing in this section permits WAKYM to avoid responsibility for an obligation that applicable law places directly on WAKYM merely because WAKYM uses a third-party provider.

1. WAKYM service providers

WAKYM may engage third-party service providers to perform legitimate functions necessary or useful for operating, maintaining, securing, administering, or providing the Platform.

Depending on WAKYM’s actual technical configuration, such providers may support functions including:

hosting;

cloud infrastructure;

databases;

data storage;

content delivery;

email;

communications;

authentication;

security;

fraud prevention;

payment processing;

billing;

mapping;

geocoding;

location services;

analytics;

monitoring;

backups;

technical support;

domain or network services;

and other Platform operations.

Not every category necessarily applies at all times.

WAKYM may add, replace, or discontinue service providers as its infrastructure and operations evolve.

2. WAKYM remains responsible where required

The use of a third-party service provider does not automatically transfer to that provider every obligation that applicable law places on WAKYM.

Where personal information remains under WAKYM’s control, WAKYM will address its applicable privacy, security, accountability, contractual, and other legal responsibilities notwithstanding the use of an outside provider.

WAKYM will not rely on this section as a blanket disclaimer for conduct of a provider acting on WAKYM’s behalf where applicable law makes WAKYM responsible.

3. Protection of personal information by service providers

Where WAKYM transfers or makes personal information available to a service provider for processing on WAKYM’s behalf, WAKYM will use safeguards appropriate to the circumstances and applicable law.

Such safeguards may include appropriate contractual, organizational, technical, administrative, assessment, access-control, or other measures.

Service providers should receive access only to information reasonably necessary for the applicable service or otherwise lawfully authorized.

Personal information handled through service providers remains subject to the applicable provisions of WAKYM’s Privacy Policy and applicable law.

4. Service-provider purposes

A service provider acting on WAKYM’s behalf should process information only for purposes reasonably connected with the service it provides, other purposes appropriately authorized by WAKYM and permitted by law, or purposes independently required or permitted by applicable law.

WAKYM does not treat engagement of a service provider as unlimited authorization for the provider to use WAKYM user information for unrelated purposes.

Where a provider independently determines additional purposes for processing information, its legal role and responsibilities may differ according to applicable law.

5. Service-provider security

WAKYM may consider relevant security, privacy, reliability, functionality, operational, and legal factors when selecting or maintaining service providers.

WAKYM may require or seek appropriate security protections from providers where warranted by:

the sensitivity of information;

the nature of the service;

the amount of information;

the risks involved;

the provider’s access;

and applicable law.

No service provider or technical system can guarantee absolute security.

6. Changes in service providers

WAKYM may prospectively change hosting providers, infrastructure providers, payment providers, communications providers, analytics providers, mapping providers, security providers, or other service providers.

WAKYM is not required to retain a particular provider indefinitely merely because that provider was previously used.

Where a provider change materially affects privacy practices, cross-border processing, contractual rights, or another matter requiring notice, consent, disclosure, or other action under applicable law, WAKYM will comply with the applicable requirement.

7. Third-party outages

WAKYM may be affected by outages, delays, maintenance, errors, changes, or failures involving third-party infrastructure or services.

A third-party failure may affect functions including:

login;

payments to WAKYM;

email;

notifications;

maps;

location services;

communications;

data storage;

advertisements;

listings;

orders;

analytics;

or other Platform features.

WAKYM may take reasonable steps to investigate, mitigate, restore, replace, reroute, or otherwise address affected functionality.

The section titled “Platform Availability and Maintenance” provides additional rules concerning service interruptions.

8. No guarantee of permanent third-party availability

WAKYM cannot guarantee that an independent provider will permanently maintain:

a particular product;

API;

software version;

pricing model;

service;

integration;

technical standard;

feature;

geographic coverage;

or other capability.

Where a third-party dependency materially changes, WAKYM may modify, replace, redesign, limit, or discontinue the affected WAKYM functionality.

Existing contractual and mandatory legal obligations concerning already-purchased services or accrued rights remain preserved.

9. Third-party terms applicable to WAKYM

WAKYM may itself be subject to contracts, licences, acceptable-use requirements, technical rules, or other conditions imposed by providers whose technology WAKYM legitimately uses.

WAKYM may modify affected Platform functionality where reasonably necessary to comply with lawful provider requirements.

A third-party provider’s rules do not override mandatory rights that applicable law gives WAKYM users.

10. Third-party terms applicable directly to users

Certain third-party services may require users to agree directly to separate terms, licences, privacy policies, or other agreements with the third-party provider.

Where a user independently establishes such a relationship, the third-party agreement is between the user and the applicable provider unless WAKYM expressly states otherwise.

WAKYM does not control or rewrite a third party’s independent terms merely because the service can be reached through or used in connection with WAKYM.

Users should review applicable third-party terms where appropriate before using an external service.

11. External links

WAKYM may display or permit links to third-party websites, business websites, social-media pages, payment pages, maps, contact pages, information resources, or other external destinations.

A link does not by itself mean that WAKYM:

owns the external service;

controls the external service;

endorses every statement on the external service;

guarantees the external service;

certifies its security;

certifies its privacy practices;

guarantees its products or services;

or assumes responsibility for every action of its operator.

Users should exercise reasonable judgment before interacting with an external destination.

12. Links supplied by users

Businesses and other eligible users may be permitted to provide website links, social-media links, contact links, payment links, or other external destinations in advertisements, listings, profiles, or communications.

The user supplying the link is responsible for having authority to use it and for not knowingly using WAKYM to direct people to:

fraudulent websites;

phishing pages;

malware;

illegal content;

impersonation sites;

materially misleading offers;

credential-stealing pages;

or other prohibited destinations.

WAKYM may disable links that reasonably appear unsafe, unlawful, fraudulent, deceptive, or otherwise prohibited under these Terms.

13. Changes to external destinations

An external page may change after a link is originally published.

WAKYM cannot guarantee that a third-party destination will continue to contain the same:

content;

products;

pricing;

ownership;

privacy practices;

security;

business operator;

or other information

that existed when the link was first added.

WAKYM may restrict or remove a link when WAKYM becomes aware of a legitimate safety, fraud, security, legal, or Platform-integrity concern.

14. User responsibility when leaving WAKYM

Users should understand when they are leaving WAKYM and interacting directly with an independent third party.

Before providing personal information, entering payment information, downloading files, creating an external account, or entering into an external transaction, users should exercise reasonable judgment concerning the external party.

WAKYM’s Terms do not automatically govern an independent third party’s service merely because a WAKYM link led to it.

15. Independent businesses

Businesses discovered through WAKYM may independently operate:

websites;

physical locations;

telephone services;

payment systems;

social-media accounts;

online stores;

booking systems;

customer-support channels;

or other services outside WAKYM.

Unless WAKYM expressly states otherwise, those services are operated by the independent business or another third party rather than WAKYM.

The business remains responsible for its own representations, transactions, privacy practices, products, services, and legal obligations to the extent applicable law assigns those responsibilities to the business.

16. Consumer-to-business transactions outside WAKYM

A Consumer may choose to purchase goods or services from an independent business through payment methods or transaction systems outside WAKYM.

Unless WAKYM expressly introduces a different payment arrangement, WAKYM does not become the seller or merchant of record for that underlying business transaction merely because:

the business was discovered through WAKYM;

an advertisement appeared on WAKYM;

a link appeared on WAKYM;

or WAKYM facilitated initial contact.

The business and Consumer remain responsible for their independent transaction according to applicable law.

17. OPB-to-Driver payments outside WAKYM

Unless WAKYM expressly introduces a different payment service, payments from an OPB to a Driver for underlying delivery or transport opportunities occur independently of WAKYM’s payment-processing systems.

Users may choose lawful external payment methods according to their own arrangements.

WAKYM does not become a bank, escrow service, money transmitter, guarantor, or settlement provider merely because the Platform records compensation or payment-status information.

The section titled “Payments Between Users” provides additional rules.

18. External payment methods

Users may independently use banks, electronic transfers, cash, payment processors, card systems, invoicing systems, or other payment methods for transactions that occur directly between users.

Such external payment systems may have their own:

fees;

terms;

fraud protections;

refund procedures;

chargeback rules;

security requirements;

privacy practices;

processing times;

and eligibility requirements.

WAKYM does not control those independent systems merely because WAKYM users choose to use them.

19. Payment providers used by WAKYM

Payments made directly to WAKYM for WAKYM services may be processed through an authorized payment provider.

Such payments may include applicable:

subscriptions;

advertising purchases;

boosts;

bumps;

visibility purchases;

or other WAKYM-provided paid services.

The use of an outside processor does not change the distinction between a payment made to WAKYM and an underlying payment occurring independently between users.

20. Payment-provider records

Where an authorized payment provider processes a payment to WAKYM, WAKYM may receive information such as:

payment status;

transaction identifiers;

customer or processor identifiers;

invoice information;

refund information;

dispute information;

subscription information;

limited payment-method descriptors;

and other information reasonably necessary for billing, accounting, fraud prevention, customer support, tax, or legal purposes.

Where complete payment credentials are collected directly by the payment provider rather than WAKYM, WAKYM does not intentionally store complete payment-card numbers on its own application servers.

21. Payment-provider disputes

A third-party payment provider may independently apply its procedures concerning:

payment authorization;

fraud;

chargebacks;

payment-method verification;

refund processing;

processor restrictions;

or other payment matters.

WAKYM may provide information reasonably necessary to address a legitimate payment dispute concerning a payment made directly to WAKYM.

Nothing in this subsection eliminates a user’s rights under applicable payment, consumer-protection, contract, or other law.

22. Maps, navigation, and geographic services

WAKYM may use third-party mapping, geocoding, geographic, routing, address, distance, or location-related technology.

Map and location information may occasionally be:

inaccurate;

incomplete;

delayed;

outdated;

unavailable;

or inconsistent with real-world conditions.

Users must rely on actual road signs, property conditions, traffic restrictions, laws, official directions, and reasonable safety judgment where those conflict with digital information.

The section titled “Safety and Real-World Interactions” provides additional navigation and driving rules.

23. Third-party geographic information

Geographic databases may contain errors concerning:

addresses;

boundaries;

roads;

business locations;

postal information;

travel times;

distances;

or service areas.

WAKYM may correct or supplement information where reasonably appropriate but does not guarantee that every external geographic dataset is perfectly accurate.

Users should report material errors where an available WAKYM process permits correction.

24. Communications providers

WAKYM may depend on third-party systems to deliver:

email;

notifications;

push notifications;

telephone links;

or other communications.

Delivery may be affected by:

spam filters;

email-provider rules;

device permissions;

telecommunications networks;

browser settings;

provider outages;

security filtering;

or other circumstances outside WAKYM’s complete control.

WAKYM remains responsible for using legally appropriate notice methods where applicable law requires a particular form or effectiveness of notice.

25. External communications

Users may communicate outside WAKYM through:

telephone;

email;

SMS;

social-media services;

external messaging services;

or other independent communication systems.

Those external communications may no longer be technically controlled by WAKYM.

Moving a conversation off WAKYM does not authorize fraud, harassment, threats, privacy violations, unlawful marketing, or other prohibited conduct.

26. Social-media services

WAKYM may maintain its own presence on third-party social-media or communications platforms or may permit businesses to link to their own external profiles.

Third-party social-media services operate according to their own terms and privacy practices.

A social-media page using WAKYM’s name does not necessarily belong to WAKYM unless it is an authorized WAKYM account.

Users should exercise caution concerning impersonation or fraudulent accounts.

27. Search engines

Public WAKYM pages or User Content may be indexed, cached, displayed, summarized, or otherwise processed by independent search engines.

WAKYM does not control the ranking systems or cache-refresh timing of independent search engines.

Deleting or modifying content on WAKYM may not cause immediate corresponding changes in external search results.

WAKYM may use reasonable technical measures within its control to manage public indexing where appropriate.

28. Search-engine results are independent

A search engine’s presentation, ranking, summary, image preview, cached page, generated description, or other treatment of WAKYM content does not necessarily represent content created or controlled by WAKYM.

WAKYM remains responsible for content or technical information WAKYM itself intentionally supplies to an external search service to the extent required by applicable law.

29. Third-party advertising destinations

An advertisement appearing on WAKYM may direct users to an independent business or external destination.

The existence of an advertisement or paid visibility product does not mean that WAKYM guarantees:

the advertiser;

the external website;

the product;

the service;

the transaction;

or the advertiser’s independent privacy and security practices.

Advertising rules remain subject to the sections titled “Ads Posting Businesses (also known as APB and Advertisers)” and “Advertising, Listings, Search, and Visibility.”

30. Sponsored or commercial relationships

Where WAKYM has a sponsorship, affiliate relationship, referral arrangement, paid placement, or another commercial relationship that requires disclosure to avoid a misleading impression, WAKYM will provide an appropriate disclosure.

WAKYM will not knowingly represent paid or sponsored treatment as independent editorial endorsement where doing so would be materially misleading.

31. No implied partnership

Integration, linking, technical interoperability, use of another provider’s service, or appearance of another company’s name or technology within WAKYM does not by itself establish:

partnership;

joint venture;

agency;

employment;

franchise;

ownership;

sponsorship;

endorsement;

or another legal relationship

beyond the actual relationship among the applicable parties.

Any particular relationship must be determined from the applicable facts and agreements.

32. Third-party trademarks

Names, logos, trademarks, service marks, products, or other branding belonging to third parties remain the property of their applicable owners.

Reference to a third-party service may be used where reasonably necessary to identify that service or otherwise where legally permitted.

Its appearance does not by itself mean that the third party sponsors or endorses WAKYM.

The section titled “Intellectual Property” provides additional rules.

33. Third-party content

WAKYM may display, transmit, embed, summarize, link to, or otherwise interact with content supplied by:

users;

businesses;

data providers;

service providers;

public sources;

or other third parties.

WAKYM does not automatically adopt every third-party statement as its own representation merely because the content is technically displayed through the Platform.

Where WAKYM itself creates, modifies, endorses, or materially presents a representation as WAKYM’s own, WAKYM remains responsible for its own conduct as required by applicable law.

34. No guarantee of third-party accuracy

Unless WAKYM expressly states otherwise, WAKYM does not guarantee that every piece of independently supplied third-party information is:

complete;

accurate;

current;

lawful;

available;

or suitable for a user’s particular purpose.

WAKYM may nevertheless have moderation, correction, removal, disclosure, consumer-protection, or other obligations concerning particular information under applicable law.

35. External downloads

Users should exercise reasonable caution before downloading software, documents, images, applications, files, or other material from an external destination.

WAKYM does not guarantee that an independently operated external service is free from:

malware;

spyware;

fraudulent files;

security vulnerabilities;

or other harmful technology.

Users must not knowingly use WAKYM to distribute malicious external downloads.

36. External logins or authentication

If WAKYM later permits users to authenticate or connect accounts through an external identity provider or authentication service, additional information may be exchanged as reasonably necessary for that feature.

WAKYM will provide any disclosures or consent mechanisms required by applicable law.

Using an external identity provider does not give WAKYM unlimited authority to collect all information associated with the external account.

Users may also remain subject to the provider’s own terms.

37. Connected accounts and integrations

Where WAKYM permits a user to connect an external account, system, service, or integration, the user must have lawful authority to make the connection.

WAKYM may access only the information or functionality reasonably authorized through the applicable integration and otherwise permitted by law.

Users must not connect:

stolen accounts;

accounts belonging to another person without authority;

unlawfully obtained credentials;

or external systems they do not have permission to use.

38. Revoking an integration

Where supported, users may be able to disconnect or revoke an external integration.

Disconnection may prevent future exchange of information but does not necessarily require immediate deletion of information already lawfully obtained and still subject to a legitimate retention requirement.

Applicable personal information remains governed by WAKYM’s Privacy Policy and law.

39. API and technical integrations

WAKYM may use or provide APIs, webhooks, technical interfaces, data connections, or other integrations where supported.

Such integrations may be changed, restricted, secured, rate-limited, deprecated, replaced, or discontinued for legitimate:

technical;

security;

legal;

privacy;

operational;

or business reasons.

A user does not acquire a permanent right to a particular external API or integration merely because it was previously available.

40. Authorized access only

Third-party integrations do not authorize a user or third party to exceed the permissions legitimately granted.

Users must not use integrations to:

circumvent authentication;

obtain unauthorized information;

scrape protected information unlawfully;

impersonate users;

manipulate Platform records;

circumvent enforcement;

or otherwise violate these Terms.

The sections titled “Security” and “Prohibited Conduct” also apply.

41. Cross-border providers

Some service providers may process or store information outside a user’s home province, territory, or country.

Where personal information is transferred for processing, WAKYM will provide applicable transparency and safeguards required by privacy law.

Information processed in another jurisdiction may be subject to lawful access requirements applicable in that jurisdiction.

Cross-border processing does not by itself eliminate WAKYM’s responsibility for information that remains under WAKYM’s control.

42. Independent third-party privacy practices

An independent business or service that a user chooses to interact with may collect personal information directly from the user.

Where that party independently determines how and why the information will be processed, its own privacy policy and legal responsibilities may apply.

WAKYM does not control an independent third party’s privacy practices merely because the user discovered the party through WAKYM.

This subsection does not apply as a blanket disclaimer to service providers processing personal information on WAKYM’s behalf.

43. Information shared at the user’s direction

WAKYM may provide a feature through which a user intentionally directs information to another user, business, service, or third party.

WAKYM may process the information as reasonably necessary to carry out the user-requested function.

The recipient becomes independently responsible for its subsequent handling of information to the extent applicable law assigns responsibility to that recipient.

WAKYM remains responsible for WAKYM’s own handling of the information.

44. User-supplied third-party information

Users must not provide WAKYM with another person’s personal information, confidential information, intellectual property, account credentials, or other protected information unless the user has lawful authority to do so.

The ability to type, upload, paste, link, or otherwise submit information into WAKYM does not establish legal authority to provide it.

WAKYM may restrict or remove improperly supplied information where reasonably appropriate.

45. No unauthorized disclosure to external services

Users must not export, copy, forward, upload, or disclose WAKYM information to an external service where doing so would violate:

privacy law;

confidentiality obligations;

intellectual-property rights;

these Terms;

or another applicable legal restriction.

A user remains responsible for deciding whether the user has lawful authority to transfer information the user controls.

46. Security of external services

WAKYM cannot guarantee the security architecture of every independent service a user chooses to access.

Users should avoid entering WAKYM passwords, secret authentication information, or account-recovery credentials into unrelated third-party services.

WAKYM may restrict links or integrations that reasonably appear to create a material security risk.

47. Third-party fraud and impersonation

Fraudsters may attempt to impersonate:

WAKYM;

WAKYM support;

businesses;

Drivers;

payment providers;

government authorities;

banks;

or other legitimate organizations.

Users should not assume that a communication is authentic solely because it displays a familiar name, logo, website image, or other branding.

Users should report suspected impersonation or phishing through an appropriate WAKYM or external reporting channel.

48. No authority for third parties to bind WAKYM

An independent third party does not have authority to make contractual commitments, guarantees, warranties, refunds, employment promises, payment commitments, or legal representations on WAKYM’s behalf unless WAKYM has expressly granted that authority.

A statement made by an independent business, Driver, advertiser, customer, service provider, or other person does not become a WAKYM commitment merely because the person uses or interacts with WAKYM.

49. WAKYM-authorized representatives

Where WAKYM expressly authorizes a particular provider or representative to perform a function on WAKYM’s behalf, that authorization is limited to the scope actually granted.

Nothing in the previous subsection permits WAKYM to deny responsibility for an authorized representative’s conduct where applicable law attributes that conduct to WAKYM.

50. No warranty created merely by linking

The existence of an external link, integration, business listing, advertisement, map result, payment option, or third-party reference does not by itself create a WAKYM warranty concerning the external party.

Any specific warranty or guarantee expressly made by WAKYM will be governed by its actual wording and applicable law.

WAKYM will not rely on this section to contradict a specific representation WAKYM itself made to a user.

51. Third-party products and services

Where users purchase goods or services directly from independent third parties, questions concerning:

quality;

delivery;

fitness;

warranties;

refunds;

returns;

product safety;

consumer rights;

or contractual performance

generally must be addressed between the applicable parties according to the agreement and law governing that transaction.

WAKYM may provide reporting or communication tools but does not thereby become the seller of the independent third party’s product or service.

52. Consumer rights preserved

Nothing in this section eliminates any consumer-protection right or remedy that applicable law gives a user against:

WAKYM;

an independent business;

a payment provider;

or another legally responsible person.

A contractual description of a party as “third party” does not alter responsibility where applicable law assigns responsibility differently.

53. Third-party failures affecting paid WAKYM services

Where failure of a provider used by WAKYM prevents WAKYM from supplying a paid WAKYM service, the existence of the third-party failure does not automatically determine the user’s contractual or legal remedy.

Any applicable:

service restoration;

credit;

refund;

cancellation;

subscription consequence;

or other remedy

will be determined according to the circumstances, applicable purchase terms, other sections of these Terms, and mandatory law.

54. Force majeure and third parties

A third-party failure will not automatically be treated as an event outside WAKYM’s reasonable control merely because another company was involved.

Whether an event qualifies for any applicable protection concerning circumstances outside reasonable control depends on the actual cause, foreseeability, contractual arrangements, available alternatives, mitigation efforts, and applicable law.

The section titled “Platform Availability and Maintenance” provides additional provisions concerning events outside reasonable control.

55. Reporting unsafe or fraudulent links

Users may report links, external destinations, integrations, or third-party activity that reasonably appear to involve:

fraud;

phishing;

malware;

impersonation;

illegal goods;

unlawful services;

privacy violations;

misleading advertising;

or other serious concerns.

WAKYM may investigate and may restrict an affected link, advertisement, listing, account, or integration where reasonably appropriate.

A report must not knowingly be fabricated for retaliation or competitive sabotage.

56. Removal of third-party links or integrations

WAKYM may remove, disable, replace, redirect, restrict, or discontinue an external link or integration where reasonably necessary because of:

security;

fraud;

legal compliance;

privacy;

technical incompatibility;

provider discontinuation;

service quality;

Platform changes;

contractual requirements;

safety;

or another legitimate operational reason.

Removal of an integration does not automatically terminate an independent agreement between the user and the third-party provider.

57. No permanent entitlement to an integration

Past availability of a third-party integration, external service, mapping provider, communications method, payment method, link type, API, or other dependency does not create a permanent contractual right to that particular provider or integration.

WAKYM may replace the technology while preserving the underlying WAKYM function where reasonably practicable.

Specific obligations concerning already-purchased services remain preserved.

58. Privacy Policy

Third-party service providers, cross-border processing, external services, data transfers, integrations, cookies, analytics, payment information, and related privacy matters may be described more fully in WAKYM’s Privacy Policy.

The Privacy Policy should be interpreted consistently with the section titled “Privacy and Data Use.”

Nothing in this Third-Party Services and Links section expands WAKYM’s authority to collect, use, disclose, sell, or retain personal information beyond what applicable privacy law permits.

59. Relationship with other sections

This section should be interpreted consistently with the sections titled:

Platform Identity;

Payments Between Users;

Advertising, Listings, Search, and Visibility;

User Content, Uploads, Media, and Communications;

Communication Tools;

Privacy and Data Use;

Security;

Intellectual Property;

Platform Availability and Maintenance;

and Refunds, Billing Errors, and One-Time Purchases.

Where another section establishes a more specific rule for a particular transaction or service, the more specific rule applies to that matter, subject to applicable law.

60. No transfer of mandatory responsibility

Nothing in this section transfers to an independent user or third party an obligation that applicable law places directly on WAKYM.

Likewise, nothing in this section transfers to WAKYM an obligation that applicable law places solely on an independent business or another person merely because that person is accessible through the Platform.

Responsibility depends on the actual relationship, conduct, representations, agreements, and applicable law.

61. Mandatory rights preserved

Nothing in this section excludes, limits, transfers, penalizes, waives, or replaces any privacy, consumer-protection, payment, intellectual-property, contractual, security, digital-platform-worker, statutory, or other legal right or obligation that cannot lawfully be excluded, transferred, penalized, or waived.

Where applicable law conflicts with this section, the mandatory legal requirement controls to the extent of the conflict.

No Warranties

To the fullest extent permitted by applicable law, and except for any specific express commitment made by WAKYM and any warranty, condition, right, remedy, or obligation that cannot lawfully be excluded or limited, WAKYM does not make additional warranties concerning the Platform, independent users, third-party businesses, advertisements, listings, opportunities, transactions, communications, or results obtained through use of WAKYM.

Where WAKYM is legally required to provide a service at a particular standard or is deemed by applicable law to provide a warranty or condition, that mandatory requirement remains fully applicable.

Nothing in this section permits WAKYM to contradict a specific factual representation or express commitment that WAKYM itself has made.

1. Platform provided subject to mandatory rights

Subject to applicable law, WAKYM provides access to the Platform and its available features based on the functionality, conditions, limitations, and specifications described through WAKYM.

Except for warranties or conditions that cannot legally be excluded, WAKYM does not make an additional implied promise that every Platform function will satisfy every user’s individual purpose, expectation, preference, or business objective.

2. Statutory warranties preserved

Nothing in these Terms excludes, limits, negates, varies, or waives a warranty, condition, quality requirement, consumer right, or other protection that applicable law makes mandatory or non-waivable.

Where applicable consumer law deems WAKYM to warrant that a WAKYM-provided service is of a legally required quality, that warranty remains effective notwithstanding this section.

The general disclaimers in these Terms must be interpreted subject to those mandatory protections.

3. Express WAKYM commitments remain effective

Where WAKYM expressly promises a particular:

paid service;

subscription entitlement;

advertising placement;

duration;

feature;

price;

refund;

credit;

notice;

security measure;

or other specific commitment,

the applicable promise is governed by its actual wording, these Terms, and applicable law.

A general warranty disclaimer does not permit WAKYM to knowingly disregard a specific binding commitment.

4. WAKYM’s own representations

WAKYM remains responsible for representations WAKYM itself makes to the extent required by applicable law.

WAKYM will not rely on this section to excuse a materially false or misleading representation concerning matters such as:

WAKYM’s services;

prices;

fees;

subscription terms;

promotions;

features;

availability;

paid visibility products;

refund rights;

or other material matters.

5. No guarantee of individual suitability

WAKYM does not guarantee that the Platform will be suitable for every individual, business, profession, industry, product, service, vehicle, delivery requirement, location, or business model.

Users are responsible for evaluating whether available WAKYM features are appropriate for their particular lawful purposes.

This does not eliminate any specific representation WAKYM makes concerning the suitability or functionality of a WAKYM service.

6. No guarantee of continuous availability

WAKYM does not guarantee uninterrupted, continuous, instantaneous, or error-free access to the Platform.

Availability may be affected by matters described in the section titled “Platform Availability and Maintenance.”

Temporary interruption does not eliminate any remedy, refund right, service obligation, or other protection that applies under another provision of these Terms or mandatory law.

7. No guarantee that the Platform will be error-free

Software and online services may experience:

bugs;

technical errors;

display errors;

delays;

synchronization issues;

compatibility problems;

incorrect cached information;

or other defects.

WAKYM does not warrant that every technical defect will be identified before it affects a user.

WAKYM may investigate and correct identified defects where appropriate.

8. No guarantee of permanent features

WAKYM does not warrant that every present feature, interface, category, workflow, integration, search function, advertising product, communication method, payment-related function, or other Platform capability will remain unchanged or available indefinitely.

Prospective feature changes remain subject to the section titled “Platform Availability and Maintenance.”

Any obligations concerning already-purchased services or accrued rights remain preserved.

9. No guarantee of device compatibility

WAKYM does not warrant compatibility with every:

device;

browser;

operating system;

browser extension;

network;

security product;

accessibility configuration;

privacy configuration;

or other technical environment.

WAKYM may establish reasonable technical requirements for Platform use.

Any accessibility obligation imposed directly on WAKYM by applicable law remains unaffected.

10. Internet and network limitations

WAKYM does not control every internet connection, telecommunications network, device, browser, internet-service provider, mobile provider, Wi-Fi connection, or other system through which users access the Platform.

WAKYM therefore does not warrant that external connectivity will always be available or perform without interruption.

This does not excuse failures occurring within WAKYM’s responsibility where applicable law provides otherwise.

11. No absolute security warranty

WAKYM will maintain security safeguards as described in these Terms and as required by applicable law.

However, WAKYM does not warrant that any internet-connected platform can be made absolutely immune from:

cyberattacks;

unauthorized access attempts;

malware;

phishing;

service disruption;

credential theft;

software vulnerabilities;

or other security threats.

This disclaimer does not reduce WAKYM’s obligations concerning reasonable safeguards, security incidents, privacy breaches, or legally required notification.

12. No warranty against all fraud

WAKYM may use fraud-prevention, verification, moderation, security, and enforcement measures.

Those measures cannot guarantee that every fraudulent person, fake account, scam, impersonator, deceptive advertisement, fraudulent transaction, or other misconduct will always be detected before harm occurs.

WAKYM remains responsible for fraud-prevention or other duties that applicable law places directly on WAKYM.

13. Independent users

WAKYM does not warrant or guarantee the conduct, honesty, reliability, competence, solvency, safety, availability, intentions, or future behaviour of every independent user.

This may include:

Consumers;

Drivers;

OPBs;

APBs;

businesses;

advertisers;

customers;

recipients;

and other independent persons using or interacting through WAKYM.

The presence of a person on WAKYM does not by itself constitute a WAKYM guarantee of that person.

14. Identity verification limitations

Where WAKYM performs identity or account verification, successful verification means only that the applicable verification process produced the result described for that process.

It does not guarantee that the person:

will act honestly;

will remain eligible;

will never commit fraud;

will perform every obligation;

poses no safety risk;

or has disclosed every relevant fact.

WAKYM will not misrepresent the scope of a verification process.

15. Business verification limitations

Approval, activation, verification, or continued availability of a business account does not constitute a warranty that the business:

is financially sound;

will remain in operation;

will satisfy every customer;

will honour every independent promise;

possesses every credential that may be required for every activity;

or will comply with every legal obligation.

Where WAKYM expressly verifies a particular fact, WAKYM is responsible for accurately describing what was and was not verified.

16. Driver verification limitations

Driver eligibility or account activation does not constitute a warranty that a Driver:

will accept a particular opportunity;

will complete every accepted opportunity;

will never make an error;

will never be involved in an accident;

will always be available;

will satisfy every business;

or will never engage in misconduct.

Where WAKYM expressly verifies a particular Driver credential, the scope of that verification is limited to what WAKYM actually represents.

17. Licences and certifications

WAKYM does not warrant that every licence, certification, registration, permit, or professional credential submitted by an independent user will remain valid indefinitely after verification.

Users remain responsible for maintaining credentials legally required for their own activities.

WAKYM will not knowingly represent a credential as currently verified where WAKYM knows the representation is materially inaccurate.

18. Insurance

WAKYM does not warrant that an independent user’s insurance:

covers every activity;

will respond to every claim;

contains adequate limits;

contains no applicable exclusion;

has not changed;

or will remain continuously in force.

A verification of insurance documentation does not constitute a guarantee by WAKYM concerning an insurer’s obligations under the policy.

Users remain responsible for confirming insurance appropriate to their own activities.

19. Independent business products and services

Unless WAKYM expressly states otherwise, WAKYM does not manufacture, produce, prepare, own, warrant, or guarantee products or services independently offered by businesses through or in connection with the Platform.

Questions concerning the:

quality;

condition;

safety;

fitness;

description;

performance;

warranty;

return;

repair;

or other characteristics

of an independent business’s product or service are generally matters between the applicable business and customer, subject to applicable law.

20. WAKYM is responsible for WAKYM services

The previous subsection does not disclaim warranties or obligations applicable to services that WAKYM itself supplies.

A distinction must be maintained between:

an independent product or service offered by another user; and

a subscription, advertisement, boost, visibility service, or other service supplied directly by WAKYM.

WAKYM remains responsible for its own services to the extent required by contract and applicable law.

21. User Content

WAKYM does not warrant the accuracy, completeness, legality, ownership, authenticity, or reliability of all User Content merely because the content appears through the Platform.

User Content may include:

advertisements;

listings;

business information;

messages;

images;

documents;

order information;

payment-status information;

profiles;

and other materials supplied by users.

WAKYM may moderate User Content but does not guarantee that every inaccurate or prohibited item will be detected immediately.

22. Advertisements and listings

The appearance of an advertisement or listing on WAKYM is not a warranty that:

every representation is correct;

the advertised product remains available;

the advertised service will meet every user’s expectations;

the advertiser will perform every promise;

or the transaction will be successful.

Advertisers remain responsible for their representations.

WAKYM remains responsible for advertisements or representations WAKYM itself creates or materially adopts as its own.

23. Search results

WAKYM does not warrant that search results will:

include every available listing;

identify the objectively best business;

appear in a particular order;

remain identical between users;

remain identical over time;

or produce a particular commercial outcome.

Search and ranking are governed additionally by the section titled “Advertising, Listings, Search, and Visibility.”

24. Rankings and recommendations

A search ranking, recommendation, category placement, prominence, badge, status indicator, or other Platform presentation does not automatically constitute a warranty that the displayed user or business is superior, safer, more qualified, more reliable, or better suited to a particular person.

Where WAKYM defines a specific indicator, WAKYM is responsible for accurately describing what the indicator means.

25. Paid visibility

A purchase of advertising, a boost, bump, enhanced visibility, promotional placement, or another visibility product does not create a warranty of:

sales;

leads;

clicks;

calls;

orders;

customers;

revenue;

profit;

applications;

messages;

or other commercial success,

unless WAKYM expressly makes a specific commitment concerning the purchased product.

26. No earnings guarantee

WAKYM does not warrant or guarantee that a Driver will earn:

a particular income;

a particular hourly amount;

a minimum number of opportunities;

a particular volume of work;

continuous work;

or a particular level of demand,

except where a particular payment or compensation requirement is expressly agreed or legally required.

Nothing in this subsection eliminates any compensation, minimum-pay, pay-period, information, or other worker right imposed by applicable law.

27. No business-revenue guarantee

WAKYM does not warrant that an OPB, APB, advertiser, merchant, or other business will achieve:

a particular level of revenue;

profit;

sales;

market share;

customer acquisition;

advertising performance;

delivery volume;

or business growth

through use of WAKYM.

Actual results depend on circumstances that may include the business’s offering, pricing, location, demand, competition, marketing, reputation, and other factors.

28. No customer guarantee

WAKYM does not guarantee that a business will receive a particular:

number of customers;

number of inquiries;

number of orders;

amount of traffic;

number of favourites;

number of leads;

or conversion rate.

Marketplace visibility is not equivalent to a guaranteed commercial result.

29. No Driver availability guarantee

WAKYM does not guarantee that an OPB will always find:

an available Driver;

a Driver with a particular vehicle;

a Driver within a particular distance;

a Driver at a particular time;

or a Driver willing to accept a particular opportunity.

Any specific commitments concerning an accepted opportunity remain governed by the applicable terms and circumstances.

30. No acceptance guarantee

Publication of an order or opportunity does not guarantee that a Driver will accept it.

Display of an advertisement does not guarantee that a Consumer will respond.

Display of a business does not guarantee a sale.

Use of WAKYM connects or facilitates users but does not guarantee that another independent person will choose to transact.

31. No transaction-completion guarantee

WAKYM does not warrant that every independently arranged transaction, delivery, purchase, advertisement inquiry, or other user-to-user interaction will be completed successfully.

Transactions may fail or be cancelled because of circumstances including:

user decisions;

inventory;

availability;

payment disputes;

weather;

vehicle problems;

access issues;

safety;

fraud;

or other real-world events.

Nothing in this subsection excuses a person from obligations already lawfully undertaken.

32. Payments between users

Unless WAKYM expressly introduces a different payment service, WAKYM does not warrant payment by an independent Consumer to a business or by an OPB to a Driver.

The person legally responsible for the underlying payment remains responsible for that obligation.

WAKYM’s inability to guarantee an independent payment does not eliminate any compensation or payment right that the applicable user possesses.

33. Payment-status records

A payment-status indicator, note, confirmation field, or other user-entered financial record does not necessarily constitute independent bank or processor verification of the underlying user-to-user payment.

WAKYM may preserve or display the information supplied through its systems without guaranteeing the truth of every user-entered statement.

WAKYM remains responsible for accurately representing payment information that WAKYM itself independently verifies or generates.

34. Payments made directly to WAKYM

Payments made directly to WAKYM for subscriptions, advertising, boosts, visibility, or other WAKYM services are different from independent payments between users.

WAKYM remains responsible for its own billing records, charges, refunds, subscription commitments, tax treatment, and payment-related obligations to the extent provided by these Terms and applicable law.

This section does not disclaim those obligations.

35. Maps and navigation

WAKYM or third-party services may provide:

maps;

routes;

distance estimates;

travel-time estimates;

location information;

addresses;

geographic information;

or navigation-related information.

WAKYM does not warrant that such information will always be perfectly accurate, complete, current, or suitable for every vehicle or condition.

Users must observe actual road conditions, signs, restrictions, laws, and safety requirements.

36. Estimated times

Estimated:

arrival times;

travel times;

pickup times;

delivery times;

or completion times

are estimates unless WAKYM expressly states that a particular time constitutes a binding commitment.

Actual timing may be affected by traffic, weather, road closures, user delay, access restrictions, vehicle issues, demand, emergencies, or other circumstances.

37. Location information

WAKYM does not warrant that every location record, address, geolocation result, service-area determination, or distance calculation will always be exact.

Location technology may depend on:

user-supplied information;

device permissions;

third-party data;

network information;

GPS or other device systems;

or geographic databases.

Users should verify material location information when circumstances reasonably require it.

38. Communications

WAKYM does not warrant that every:

message;

email;

notification;

push notification;

chat;

or other electronic communication

will be delivered instantaneously or successfully.

Delivery may be affected by technical systems outside WAKYM’s complete control.

Where applicable law requires a legally effective form of notice, WAKYM remains responsible for satisfying that requirement.

39. Third-party services

WAKYM does not warrant independent services merely because WAKYM:

links to them;

integrates with them;

displays information from them;

or permits users to access them.

Independent third-party services may have their own terms, warranties, limitations, and legal obligations.

Where the third party acts as WAKYM’s service provider, WAKYM remains responsible for obligations that applicable law continues to place on WAKYM.

40. External websites

WAKYM does not warrant that every external website linked through the Platform is:

accurate;

secure;

available;

lawful;

free from malware;

or appropriate for every user.

A user should exercise reasonable judgment when leaving WAKYM.

WAKYM may remove an external link where WAKYM becomes aware of a legitimate fraud, security, legal, or safety concern.

41. Third-party payment services

Independent banks, card networks, electronic-transfer services, payment providers, and other financial services may have their own:

availability;

authorization;

fraud controls;

processing times;

fees;

refund processes;

chargeback processes;

and security systems.

WAKYM does not warrant the independent operation of those systems merely because users choose to use them.

This does not eliminate obligations applicable to a payment provider acting on WAKYM’s behalf or WAKYM’s own obligations concerning payments made to WAKYM.

42. Third-party information

WAKYM may rely on information from users, service providers, geographic providers, payment providers, government sources, public records, or other third parties.

WAKYM does not warrant that every independently supplied record will always be free from:

delay;

error;

omission;

inconsistency;

or outdated information.

WAKYM may correct information where a reliable basis for correction exists.

43. No professional advice warranty

Information available through WAKYM concerning matters such as:

taxes;

licensing;

insurance;

business operations;

pricing;

safety;

delivery;

legal compliance;

or other subjects

is not individualized legal, tax, accounting, insurance, medical, financial, or other professional advice unless WAKYM expressly states otherwise and is legally authorized to provide that professional service.

Users should obtain appropriate professional advice where their circumstances require it.

44. Tax information

WAKYM may provide tax calculations, tax fields, jurisdiction information, registration fields, billing records, or other tax-related functionality.

Such functionality does not constitute a warranty that a user has completely satisfied every independent tax obligation.

WAKYM remains responsible for taxes and tax-related obligations applicable directly to WAKYM.

Users remain responsible for tax obligations applicable directly to their own businesses or earnings.

45. Licensing and compliance information

WAKYM may provide information, reminders, fields, verification functions, or administrative tools concerning licences, permits, certifications, insurance, or regulatory matters.

Such tools do not constitute a warranty that an independent user has satisfied every legal obligation applicable to that user.

WAKYM remains responsible for compliance obligations that applicable law places directly on WAKYM.

46. Safety

WAKYM may maintain safety rules, reporting functions, moderation systems, verification processes, and other protections.

These measures reduce or address certain risks but do not constitute a guarantee that every real-world interaction will be free from:

accidents;

injury;

crime;

harassment;

theft;

fraud;

vehicle incidents;

property damage;

or other harm.

The section titled “Safety and Real-World Interactions” provides additional rules.

47. No warranty from moderation

The fact that WAKYM:

allows content to remain;

approves an account;

does not receive a complaint;

does not remove a listing;

or restores previously restricted access

does not itself constitute a warranty concerning the user, content, or underlying activity.

Moderation decisions are Platform decisions and are not universal certifications of legality, safety, quality, or reliability.

48. No warranty from account status

Labels or statuses such as:

active;

verified;

approved;

eligible;

activated;

available;

or similar Platform indicators

mean only what WAKYM expressly defines them to mean.

Such an indicator must not be interpreted as an unlimited guarantee concerning every characteristic of the account holder.

49. No warranty from historical performance

Past:

orders;

deliveries;

earnings;

ratings;

advertising results;

customer activity;

sales;

Platform availability;

search placement;

or other historical results

do not guarantee future performance.

WAKYM will not knowingly present historical information as a guaranteed prediction of future results.

50. Reviews and feedback

Where WAKYM supports reviews, ratings, comments, feedback, or similar information, such content may reflect opinions or experiences of independent users.

WAKYM does not warrant that every opinion is representative of every person’s experience.

Fraudulent reviews, fabricated ratings, or other manipulation remain prohibited under these Terms.

51. Information may change

Information available through WAKYM may change because of:

user updates;

business changes;

legal changes;

pricing changes;

availability;

inventory;

geography;

technical updates;

or other legitimate circumstances.

WAKYM does not warrant that information that was accurate at one time will remain permanently accurate.

Where WAKYM maintains information on which users reasonably rely for a material WAKYM service, WAKYM may correct known material errors as appropriate.

52. No warranty of legal availability in every location

Technical availability of WAKYM in a jurisdiction does not constitute a warranty that every user, product, service, advertisement, delivery activity, profession, vehicle, or transaction is legally permitted there.

Users remain responsible for legal requirements applicable to their own activities.

WAKYM remains responsible for legal requirements applicable directly to WAKYM.

53. No warranty of user compliance

WAKYM does not warrant that every independent user will comply with:

these Terms;

tax requirements;

licensing requirements;

insurance requirements;

consumer law;

privacy law;

transportation law;

employment or worker law;

human-rights law;

or other applicable law.

WAKYM may take reasonable enforcement action when credible violations are identified.

54. No insurer or guarantor merely through Platform access

Unless WAKYM expressly enters into a specific arrangement stating otherwise, WAKYM does not become an insurer, surety, guarantor, escrow provider, or financial guarantor of an independent user merely because the person uses the Platform.

WAKYM does not guarantee another user’s debts, business performance, customer payments, Driver payments, property, or independent contractual obligations merely by facilitating a connection.

This does not eliminate any direct obligation WAKYM itself lawfully undertakes.

55. No employment guarantee

Use of WAKYM does not constitute a warranty or guarantee of:

employment;

continued work;

a minimum number of opportunities;

career advancement;

income stability;

or continued availability of a particular business relationship.

Nothing in this subsection determines a person’s legal employment or worker classification where applicable law determines that issue based on the actual relationship and circumstances.

56. No legal classification warranty

Labels used in these Terms to describe Platform participants do not constitute a warranty that a court, tribunal, regulator, government authority, or statute will necessarily classify every user relationship in the same manner.

Legal classification depends on applicable law and the actual circumstances.

Mandatory worker and employment protections remain preserved.

57. No endorsement

WAKYM’s publication, search placement, categorization, verification, activation, advertising placement, or technical facilitation of an independent user does not automatically constitute endorsement of that user.

Where WAKYM expressly states that it endorses, sponsors, recommends, or certifies something, the effect of that express representation will depend on its actual wording.

58. No guarantee of freedom from disputes

WAKYM does not warrant that use of the Platform will prevent all:

customer disputes;

payment disputes;

Driver disputes;

advertising disputes;

intellectual-property complaints;

privacy complaints;

chargebacks;

insurance claims;

or other disagreements.

WAKYM may provide records, communication tools, moderation, or support where appropriate but does not guarantee a particular resolution.

59. Information supplied for convenience

Certain information may be provided as a convenience to help users make decisions or use WAKYM.

Users should independently verify information where the importance, risk, or circumstances reasonably require verification.

This provision does not authorize WAKYM to knowingly provide materially false or misleading information.

60. No oral or informal warranty unless authorized

A statement by another user, independent business, Driver, advertiser, customer, or unauthorized third party does not create a warranty on behalf of WAKYM.

An informal communication from WAKYM personnel does not modify these Terms unless the communication is made by a person with appropriate authority and clearly establishes an intended binding commitment.

This subsection does not permit WAKYM to avoid responsibility for representations of persons whose conduct applicable law attributes to WAKYM.

61. Specific terms control

Where WAKYM provides a specific written warranty, guarantee, service commitment, purchase description, checkout representation, subscription term, promotional term, or other specific commitment concerning a particular WAKYM service, that specific provision controls over a conflicting general warranty disclaimer with respect to that matter.

Users are entitled to rely on rights that applicable contract or consumer law makes enforceable.

62. No disclaimer of fraud or intentional deception

Nothing in this section excuses WAKYM or another person from responsibility for fraud, intentional misrepresentation, deliberate deception, or other conduct for which applicable law does not permit responsibility to be excluded.

A warranty disclaimer cannot transform a knowingly false representation into a lawful one.

63. No disclaimer of mandatory privacy or security duties

Nothing in this section limits a mandatory privacy, security, breach-response, safeguarding, notification, access, correction, or other data-protection obligation applicable directly to WAKYM.

The sections titled “Privacy and Data Use” and “Security” continue to apply.

64. No disclaimer of amounts already owed

Nothing in this section eliminates:

Driver compensation lawfully owed;

a valid refund obligation;

an accrued credit;

an amount WAKYM lawfully owes;

an amount another user lawfully owes;

or another accrued financial right

merely because no general warranty is provided.

Payment and financial matters remain governed by the applicable sections of these Terms and applicable law.

65. No disclaimer of statutory Driver rights

Nothing in this section excludes or limits any mandatory right applicable to a Driver under digital-platform-worker, employment, occupational-safety, human-rights, or other applicable legislation.

WAKYM does not warrant continuous marketplace demand, but that is distinct from WAKYM’s obligations where law requires:

minimum compensation;

information;

pay-period compliance;

notice;

written reasons;

record retention;

non-reprisal;

or another statutory protection.

66. Consumer rights

Where a user qualifies as a consumer under applicable law, nothing in this section removes any consumer warranty, condition, cancellation right, refund right, remedy, disclosure right, quality requirement, or other protection that cannot legally be waived.

Any disclaimer that would otherwise conflict with such a mandatory protection must be interpreted or limited so that the protected right remains effective.

67. Limitation to lawful extent

Any exclusion or disclaimer in this section applies only to the fullest extent permitted by applicable law.

If applicable law does not permit a particular warranty or condition to be excluded, that warranty or condition remains applicable.

If the law permits only a limited exclusion, the provision will apply only to the legally permitted extent.

68. Severability of an invalid disclaimer

If a particular warranty disclaimer in this section is determined to be invalid or unenforceable, that determination does not require the elimination of every other provision of this section.

The affected provision should be limited or severed to the minimum extent legally appropriate while preserving mandatory rights.

Any broader severability provision elsewhere in these Terms also applies.

69. Relationship with limitation of liability

This section concerns warranties and representations.

Any separate section concerning limitation or allocation of liability addresses a different legal issue and must be interpreted independently, consistently with these Terms, and subject to applicable law.

A warranty disclaimer does not automatically eliminate liability where applicable law provides otherwise.

70. Relationship with refunds and paid services

This section does not replace or override the sections titled:

Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes;

Refunds, Billing Errors, and One-Time Purchases;

Advertising, Listings, Search, and Visibility; or

Platform Availability and Maintenance.

Any specific right or obligation established in those sections remains applicable.

71. No contradiction of mandatory law

WAKYM does not intend this section to create a broader exclusion than applicable law permits.

If a court, tribunal, regulator, or other authorized decision-maker determines that a particular mandatory warranty, condition, quality standard, or remedy applies, this section must be interpreted consistently with that requirement.

72. Mandatory rights preserved

Nothing in this section excludes, limits, transfers, penalizes, waives, negates, or replaces any consumer-protection, digital-platform-worker, privacy, security, human-rights, contractual, statutory, common-law, or other legal warranty, condition, right, remedy, or obligation that cannot lawfully be excluded, limited, transferred, penalized, waived, or negated.

Where applicable law conflicts with a warranty disclaimer in these Terms, the mandatory legal requirement controls to the extent of the conflict.

Limitation of Liability

This section allocates certain risks associated with use of WAKYM.

To the fullest extent permitted by applicable law, WAKYM’s liability is limited as described below.

These limitations do not apply to the extent applicable law prohibits a particular liability from being excluded or limited.

Nothing in this section eliminates a specific payment, refund, credit, compensation amount, statutory right, consumer remedy, worker right, privacy obligation, security obligation, or other responsibility that WAKYM is legally required to honour.

1. Application of this section

This section applies to claims arising out of or relating to:

WAKYM;

use or inability to use the Platform;

WAKYM-provided services;

subscriptions;

advertising;

boosts;

bumps;

visibility products;

marketplace features;

search;

listings;

communications;

order-related functionality;

Driver-related functionality;

technical systems;

third-party integrations;

Platform interruptions;

User Content;

independent user interactions;

and other matters connected with the Platform.

The limitations apply regardless of the legal theory asserted, including contract, negligence, tort, statute, restitution, misrepresentation, or another theory, but only to the extent applicable law permits the limitation in the circumstances.

2. Mandatory liability remains

Nothing in these Terms excludes or limits liability where applicable law does not permit that liability to be excluded or limited.

Where a statute, regulation, court, tribunal, or other applicable legal rule requires WAKYM to provide a particular remedy or makes a limitation unenforceable, the mandatory legal rule controls.

3. Consumer rights preserved

Nothing in this section excludes or limits any substantive or procedural consumer right, statutory warranty, cancellation right, refund right, damages remedy, restitutionary right, or other consumer protection that cannot lawfully be waived or limited.

Where a person qualifies as a consumer under applicable law, this section must be interpreted so that mandatory consumer protections remain fully effective.

4. Driver and digital-platform-worker rights preserved

Nothing in this section excludes or limits a right that applicable digital-platform-worker legislation gives a protected Driver and does not permit WAKYM to contract out of a mandatory worker protection.

This includes any applicable right concerning:

information;

pay periods;

pay days;

minimum compensation;

amounts earned;

tips or gratuities;

notice of removal;

written reasons;

records;

dispute location;

protection from reprisal;

or another mandatory worker right.

The description of Drivers or other users elsewhere in these Terms does not override statutory protections that apply based on the actual circumstances.

5. Specific commitments remain enforceable

A general limitation of liability does not allow WAKYM to disregard a specific binding commitment WAKYM expressly made concerning a WAKYM service.

Where WAKYM expressly agrees to provide a particular:

subscription service;

paid advertisement;

boost;

bump;

visibility service;

refund;

credit;

price;

duration;

notice;

or other defined benefit,

the applicable commitment remains subject to its specific terms and applicable law.

6. WAKYM’s own fraud or intentional misconduct

Nothing in this section excludes or limits liability for WAKYM’s own fraud, fraudulent misrepresentation, intentional misconduct, or other conduct to the extent applicable law does not permit liability for that conduct to be excluded or limited.

No provision of these Terms converts knowingly fraudulent conduct into permitted conduct.

7. Gross negligence and similar non-excludable conduct

Nothing in this section excludes or limits liability for gross negligence, reckless conduct, wilful misconduct, or another category of serious wrongdoing to the extent applicable law does not permit such liability to be excluded or limited.

Whether conduct falls within any such category depends on the applicable facts and law.

8. Personal injury and death

Nothing in this section excludes or limits liability for death or personal injury to the extent applicable law prohibits the exclusion or limitation of that liability.

This provision does not make WAKYM an insurer of independent users or responsible for every real-world injury merely because WAKYM facilitated a connection between users.

Responsibility depends on the actual conduct, causation, relationship, and applicable law.

9. Privacy and security obligations

Nothing in this section eliminates a mandatory privacy, data-protection, security, safeguarding, breach-response, notification, access, correction, or other obligation imposed directly on WAKYM.

Any limitation relating to a privacy or cybersecurity claim applies only to the extent applicable law permits that limitation.

The sections titled “Privacy and Data Use” and “Security” continue to apply.

10. WAKYM responsible for its own legally attributable conduct

Nothing in this section means that WAKYM can avoid responsibility merely by describing conduct as belonging to:

a contractor;

service provider;

processor;

agent;

representative;

or third party

where applicable law attributes responsibility for that conduct to WAKYM.

The actual relationship and applicable law determine responsibility.

11. Independent users

To the fullest extent permitted by law, WAKYM is not liable merely because an independent user:

acts dishonestly;

breaches an agreement;

fails to perform;

fails to make an independent payment;

provides inaccurate information;

commits fraud;

causes property damage;

violates another person’s rights;

engages in unlawful conduct;

or otherwise causes harm.

This limitation applies where the relevant conduct is legally attributable to the independent user rather than WAKYM.

It does not eliminate liability for WAKYM’s own conduct where applicable law imposes responsibility on WAKYM.

12. Consumer and business transactions

Unless WAKYM expressly assumes a different role, WAKYM is not the seller, manufacturer, supplier, merchant of record, or guarantor of goods or services independently sold by a business to a Consumer merely because the business was discovered through WAKYM.

To the fullest extent permitted by law, WAKYM is not liable for losses arising solely from an independent business’s:

product;

service;

pricing;

quality;

delivery;

refund decision;

warranty;

customer service;

misrepresentation;

breach of contract;

or other independently controlled conduct.

WAKYM remains responsible for WAKYM’s own representations and services.

13. OPB and Driver relationships

Unless WAKYM expressly assumes a different role, the underlying delivery or transport arrangement between an OPB and Driver remains a relationship between those participants, subject to applicable law.

To the fullest extent permitted by law, WAKYM is not responsible for an OPB’s independent failure to pay a Driver merely because the opportunity was facilitated through WAKYM.

Nothing in this subsection eliminates any payment or worker obligation that applicable law places directly on WAKYM.

14. Driver conduct

To the fullest extent permitted by law, WAKYM is not liable merely because an independent Driver:

causes a collision;

damages property;

loses goods;

steals goods;

delays a delivery;

fails to complete an opportunity;

violates traffic law;

acts negligently;

uses an unsuitable vehicle;

lacks legally required insurance;

or engages in other independent misconduct.

This provision applies only to the extent responsibility for the applicable conduct is legally attributable to the Driver rather than WAKYM.

15. Business conduct

To the fullest extent permitted by law, WAKYM is not liable merely because an independent OPB, APB, advertiser, merchant, or other business:

provides false information;

fails to pay;

sells defective goods;

breaches a customer agreement;

violates advertising law;

infringes intellectual property;

violates privacy requirements;

fails to maintain required licences;

lacks appropriate insurance;

or otherwise acts unlawfully.

WAKYM remains responsible for its own legally attributable conduct.

16. User-to-user payments

Unless WAKYM expressly introduces a different payment service, WAKYM does not collect, hold, escrow, transmit, settle, guarantee, or insure underlying payments made directly between Consumers and businesses or between OPBs and Drivers.

To the fullest extent permitted by law, WAKYM is not liable for an independent user’s failure, delay, refusal, reversal, or dispute concerning such a payment merely because the transaction or payment status was referenced through WAKYM.

The person legally responsible for the payment remains responsible for it.

17. Payment-status information

A WAKYM payment-status field or record concerning a user-to-user transaction may rely on information supplied by users.

Unless WAKYM independently processed or verified the underlying payment, WAKYM is not a guarantor of the accuracy of every user-entered payment-status statement.

WAKYM remains responsible for accurately representing records WAKYM itself generates or independently verifies.

18. Payments made directly to WAKYM

The previous limitations concerning user-to-user payments do not apply in the same manner to amounts paid directly to WAKYM.

WAKYM remains responsible for its own:

subscription charges;

advertising charges;

boost or bump charges;

visibility charges;

billing records;

refund obligations;

credits;

tax calculations;

and other payment obligations

to the extent required by the applicable agreement and law.

19. User Content

To the fullest extent permitted by law, WAKYM is not liable merely because User Content supplied by an independent user is:

false;

misleading;

offensive;

defamatory;

infringing;

inaccurate;

outdated;

fraudulent;

unlawful;

or otherwise harmful.

WAKYM may moderate User Content as described elsewhere in these Terms.

Nothing in this subsection eliminates a legal duty applicable directly to WAKYM after WAKYM obtains legally significant knowledge or notice concerning particular content.

20. Advertisements and listings

WAKYM is not responsible for guaranteeing the truth or performance of every independent advertisement or marketplace listing.

To the fullest extent permitted by law, WAKYM is not liable for loss arising solely from an independent advertiser’s materially false or misleading representation where that representation is not legally attributable to WAKYM.

WAKYM remains responsible for advertising claims that WAKYM itself makes or materially adopts as its own.

21. Search and ranking

To the fullest extent permitted by law, WAKYM is not liable for ordinary commercial consequences arising solely because:

a listing appears lower in search results;

another listing appears higher;

search results change;

a category changes;

an organic ranking changes;

a recommendation changes;

or a Platform ranking system is prospectively modified.

This limitation does not permit WAKYM to disregard a specific paid-placement commitment or engage in unlawful discrimination or materially misleading conduct.

22. No liability for expected marketplace results

To the fullest extent permitted by law, WAKYM is not liable merely because use of the Platform fails to generate a user’s expected:

customers;

sales;

profit;

revenue;

orders;

leads;

messages;

advertising impressions;

website visits;

Driver opportunities;

employment opportunities;

business growth;

or other marketplace result.

Nothing in this provision contradicts a specific measurable result that WAKYM expressly guaranteed in connection with a particular service.

23. No earnings-loss liability from ordinary lack of opportunities

WAKYM does not guarantee continuous Driver opportunities or marketplace demand.

To the fullest extent permitted by law, WAKYM is not liable for anticipated earnings that a Driver hoped to receive from opportunities that were never offered, accepted, or otherwise legally owed.

This provision does not eliminate compensation lawfully earned or a statutory worker remedy arising from WAKYM’s own legally actionable conduct.

24. Paid advertising results

Unless a particular advertising product expressly includes a defined performance commitment, WAKYM is not liable merely because an advertisement, boost, bump, or visibility product does not generate the advertiser’s desired commercial result.

The purchase is for the applicable advertising or visibility service rather than a guarantee of business success.

Specific paid-service commitments remain enforceable according to their terms.

25. Third-party services

To the fullest extent permitted by law, WAKYM is not liable for conduct independently controlled by a third-party service that the user independently chooses to use.

This may include independent:

websites;

banks;

payment services;

social-media platforms;

communication services;

or other external services.

This subsection does not operate as a blanket disclaimer concerning a service provider acting on WAKYM’s behalf where applicable law keeps responsibility with WAKYM.

26. Third-party links

WAKYM is not liable merely because an independent external website linked through WAKYM:

changes;

becomes unavailable;

contains inaccurate information;

experiences a security incident;

or engages in independent misconduct.

WAKYM may have separate obligations where WAKYM knowingly directs users toward unlawful or dangerous content or where applicable law otherwise imposes responsibility.

27. External transactions

To the fullest extent permitted by law, WAKYM is not liable for losses arising solely from an independent transaction entered into outside WAKYM between users or between a user and another business.

The fact that the parties originally discovered one another through WAKYM does not automatically make WAKYM a party to their later independent transaction.

28. Maps and navigation

To the fullest extent permitted by law, WAKYM is not liable for losses arising solely from ordinary inaccuracies, delays, or omissions in independently supplied mapping, geocoding, routing, or geographic information where WAKYM did not create the underlying error and is not otherwise legally responsible.

Drivers and other users remain responsible for observing actual:

road conditions;

traffic signs;

restrictions;

property conditions;

and applicable law.

Nothing in this subsection excuses a materially misleading representation knowingly made by WAKYM.

29. User location information

WAKYM may rely on location information supplied by:

users;

devices;

browsers;

mapping providers;

or other lawful sources.

WAKYM is not responsible for consequences caused solely by materially inaccurate location information intentionally or negligently supplied by another user where applicable law does not attribute responsibility to WAKYM.

30. Communications

WAKYM is not liable merely because another user sends a fraudulent, threatening, abusive, inaccurate, or unlawful communication.

WAKYM may nevertheless have moderation, safety, privacy, preservation, disclosure, or other duties under applicable law.

WAKYM remains responsible for communications that WAKYM itself sends to the extent required by law.

31. Delayed or failed communications

To the fullest extent permitted by law, WAKYM is not liable for losses arising solely from ordinary delay or failure of:

email;

push notifications;

chat;

internet transmission;

telephone networks;

or another electronic communication

where the failure is outside WAKYM’s reasonable control.

This limitation does not excuse WAKYM from satisfying a legally required notice obligation through a legally effective method.

32. Platform interruptions

To the fullest extent permitted by law, WAKYM is not liable for losses resulting solely from temporary Platform interruptions, maintenance, updates, or technical failures that occur despite reasonable operation and maintenance practices.

This limitation does not eliminate remedies applicable to a paid service that WAKYM fails to provide or liability resulting from conduct that applicable law does not permit WAKYM to exclude.

The section titled “Platform Availability and Maintenance” also applies.

33. Events outside reasonable control

To the fullest extent permitted by law, WAKYM is not liable for delay or failure caused by an event outside WAKYM’s reasonable control where WAKYM did not cause the event and could not reasonably prevent or overcome its effects.

Whether an event qualifies depends on the actual circumstances.

WAKYM will not rely on this provision where applicable law places responsibility on WAKYM notwithstanding the external event.

34. Security incidents

WAKYM does not guarantee absolute cybersecurity.

However, a security incident is not automatically excluded from WAKYM liability merely because a criminal, hacker, malicious user, or outside actor caused or contributed to the incident.

WAKYM’s responsibility will depend on matters including:

WAKYM’s own conduct;

the safeguards required by law;

causation;

applicable contractual obligations;

and applicable law.

35. User account security

To the fullest extent permitted by law, WAKYM is not responsible for losses caused solely by a user’s intentional or negligent disclosure of credentials to an unauthorized person where WAKYM did not independently cause or materially contribute to the loss.

This may include disclosure of:

passwords;

secret authentication information;

one-time codes;

recovery information;

or other credentials.

WAKYM remains responsible for WAKYM’s own security obligations.

36. Unauthorized account use

Where a user becomes aware of suspected unauthorized access, the user should use available protective measures and report the issue reasonably promptly.

A user’s delay may be relevant to losses that reasonably could have been prevented after the user became aware of the compromise.

Nothing in this subsection shifts to the user responsibility for a security failure legally attributable to WAKYM.

37. User devices and networks

To the fullest extent permitted by law, WAKYM is not responsible for loss caused solely by:

a user’s compromised device;

malware installed independently on the user’s device;

an insecure network selected by the user;

device failure;

browser corruption;

or another condition entirely outside WAKYM’s reasonable control.

This limitation does not apply where WAKYM itself supplied the malicious content or is otherwise legally responsible for the condition.

38. User failure to follow safety requirements

A person’s failure to follow applicable:

traffic laws;

safety rules;

legal restrictions;

vehicle requirements;

dangerous-goods requirements;

or other reasonable safety requirements

may be relevant to determining responsibility for resulting harm.

Nothing in these Terms predetermines comparative fault, contributory negligence, causation, or another legal determination reserved to applicable law.

39. User misconduct

WAKYM is not responsible for harm caused solely by another user’s:

fraud;

theft;

assault;

harassment;

reckless conduct;

intentional property damage;

privacy violation;

intellectual-property infringement;

or other independent unlawful act

where applicable law does not attribute responsibility for that act to WAKYM.

40. Failure to mitigate

To the extent recognized by applicable law, a claimant remains responsible for taking reasonable steps to avoid or reduce losses after becoming aware of a problem.

WAKYM may rely on applicable legal mitigation principles where available.

Nothing in this subsection requires a person to endanger themselves, incur unreasonable expense, surrender a statutory right, or take an unlawful action to mitigate loss.

41. Exclusion of indirect and consequential damages

To the fullest extent permitted by applicable law, WAKYM will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to WAKYM where applicable law permits those categories of damages to be excluded or limited.

This exclusion does not apply where applicable law prohibits such a limitation.

The legal characterization of a claimed loss depends on the applicable facts and law rather than merely on the label used in these Terms.

42. Lost profits and revenue

To the fullest extent permitted by applicable law, WAKYM will not be liable for speculative, indirect, or consequential lost:

profits;

revenue;

business opportunities;

anticipated savings;

market share;

goodwill;

or commercial opportunities

arising from use or inability to use WAKYM.

This provision does not eliminate an amount directly and legally owed by WAKYM or another person.

It also does not eliminate a remedy that applicable law does not permit WAKYM to limit.

43. Lost business opportunities

WAKYM is not responsible for the speculative value of transactions, customers, advertisements, orders, Driver opportunities, sales, or business relationships that a user hoped but was never legally entitled to obtain.

A specifically accepted or binding transaction may involve different rights according to the applicable agreement and law.

44. Loss of data

To the fullest extent permitted by law, WAKYM is not liable for indirect or consequential loss arising from loss of User Content or other Platform data where the loss occurred despite WAKYM’s reasonable safeguards and WAKYM is not otherwise legally responsible.

This limitation does not eliminate:

privacy obligations;

security obligations;

legally required records;

or direct remedies that applicable law does not permit WAKYM to exclude.

45. Business interruption

To the fullest extent permitted by law, WAKYM is not liable for indirect or consequential business interruption losses caused by temporary unavailability of the Platform.

Businesses should maintain reasonable independent continuity procedures appropriate to their own operations where reliance on any online service could materially affect their businesses.

This does not eliminate remedies concerning paid WAKYM services that WAKYM was contractually or legally required to provide.

46. Loss of goodwill or reputation

To the fullest extent permitted by law, WAKYM is not liable for speculative or consequential loss of goodwill, reputation, customer relationships, or anticipated business value arising solely from ordinary Platform operation or interruption.

This limitation does not protect WAKYM from responsibility for unlawful defamatory statements, intentional misconduct, or other liability that cannot lawfully be excluded.

47. No double recovery

To the extent permitted by applicable law, a claimant may not recover more than once for the same actual loss merely by describing the same harm under multiple causes of action or provisions of these Terms.

Nothing in this provision prevents recovery of distinct remedies where applicable law permits them.

48. Direct monetary liability cap

Subject to the exclusions and mandatory-rights provisions in this section, and to the fullest extent permitted by applicable law, WAKYM’s aggregate monetary liability to a user for claims arising out of or relating to the Platform will not exceed the greater of:

(a) the total amount the claimant actually paid directly to WAKYM for WAKYM services during the twelve months immediately preceding the event giving rise to the claim; or

(b) CAD $100.

For clarity, payments made independently between users are not amounts paid to WAKYM for purposes of this liability cap.

49. Aggregate cap

The liability cap is an aggregate cap rather than a separate cap for every allegation, legal theory, communication, transaction, or count arising from the same or related underlying events.

Related claims arising from substantially the same facts or series of connected events will be considered together for purposes of applying the cap where applicable law permits.

Nothing in this subsection reduces a mandatory remedy that cannot lawfully be capped.

50. Claims spanning more than twelve months

Where a claim concerns a continuing course of conduct extending over more than twelve months, application of the monetary cap will be determined according to the nature of the claim, the events giving rise to liability, and applicable law.

WAKYM will not manipulate the date of an event solely for the purpose of improperly reducing a claimant’s legally available remedy.

51. Cap applies only where legally enforceable

The monetary cap applies only to the extent it is valid and enforceable under applicable law.

If applicable law requires a greater remedy or prohibits a monetary cap for a particular claim, the legally required remedy remains available.

The inclusion of the cap in these Terms does not determine in advance that it will necessarily apply to every possible claim.

52. Matters outside the monetary cap

The monetary cap does not reduce:

amounts WAKYM is already legally obligated to refund;

credits WAKYM has expressly granted;

Driver compensation legally owed by WAKYM, if any;

tips or gratuities WAKYM is legally required to protect or remit;

tax amounts that must legally be returned;

or other fixed amounts WAKYM is legally required to pay

where treating those amounts as damages subject to the cap would violate applicable law or the applicable agreement.

53. Non-monetary remedies

Nothing in the monetary liability cap eliminates a right to seek declaratory, injunctive, corrective, access, deletion, reinstatement, regulatory, or other non-monetary relief where such a remedy is available and cannot lawfully be excluded.

The availability and requirements of any remedy are determined by applicable law.

54. Refunds are not automatically damages

A contractual or statutory refund, reversal, or billing correction concerning an amount paid to WAKYM may be governed independently from a damages claim.

The section titled “Refunds, Billing Errors, and One-Time Purchases” continues to govern applicable refund matters.

WAKYM will not use the damages cap to reduce a refund that WAKYM is otherwise legally or contractually required to provide.

55. Driver compensation is not automatically damages

Compensation lawfully earned for completed Driver work is not converted into a damages claim merely because a dispute exists concerning payment.

Nothing in the monetary liability cap authorizes WAKYM to reduce compensation, tips, or other amounts that applicable law requires WAKYM to pay or protect.

56. Consumer remedies are not automatically damages

A statutory cancellation, refund, rescission, restitution, repair, replacement, or other consumer remedy will not be reduced merely because these Terms contain a general damages cap where applicable law requires the remedy independently.

57. No cap on another user’s independent obligations

WAKYM’s liability cap does not limit the amount another user may independently owe under:

a transaction;

contract;

payment obligation;

compensation obligation;

property obligation;

or applicable law.

For example, WAKYM’s limitation of liability does not reduce an OPB’s independent obligation to pay a Driver an amount the OPB legally owes.

58. Claims involving multiple parties

The presence of multiple users or third parties in a dispute does not automatically make WAKYM responsible for every participant’s share of the alleged harm.

Responsibility will be determined according to applicable principles of:

causation;

fault;

contract;

statute;

and other applicable law.

Nothing in these Terms predetermines allocation where the law requires a different result.

59. No liability merely from Platform connection

The fact that WAKYM introduced, matched, displayed, connected, communicated with, categorized, ranked, or otherwise facilitated interaction between users does not by itself make WAKYM legally responsible for every subsequent act or omission of those users.

WAKYM’s responsibility depends on WAKYM’s actual role, conduct, representations, legal duties, and applicable law.

60. No expansion of liability through moderation

WAKYM’s decision to:

moderate;

investigate;

verify;

warn;

suspend;

restore;

remove content;

or provide safety tools

does not by itself create a guarantee that WAKYM will prevent every future violation or harm.

WAKYM remains responsible for obligations imposed directly on WAKYM by applicable law.

61. No expansion of liability through voluntary assistance

WAKYM may voluntarily help users resolve:

technical issues;

payment-status questions;

order disputes;

safety reports;

fraud concerns;

advertising issues;

or other Platform matters.

Providing assistance does not automatically make WAKYM the guarantor, insurer, debtor, employer, seller, carrier, or legal representative of the parties involved.

WAKYM remains responsible for commitments WAKYM expressly undertakes while providing that assistance.

62. No liability merely from verification

Verification of:

identity;

business information;

licensing;

insurance;

tax information;

revenue information;

or another credential

does not make WAKYM the guarantor of the verified person’s future conduct.

WAKYM remains responsible for accurately describing what WAKYM actually verified.

63. No liability merely from activation

Activating a geographic area, account role, Driver account, business account, or other Platform functionality does not constitute a guarantee that every future activity in that area or account will be lawful, safe, profitable, or successful.

Activation does not make WAKYM responsible for every independent transaction occurring afterward.

64. Taxes, licences, and insurance

WAKYM is not liable for an independent user’s failure to satisfy tax, licence, permit, insurance, registration, or regulatory obligations legally applicable to that user.

This limitation does not transfer to the user an obligation that applicable law places directly on WAKYM.

65. Professional decisions

To the fullest extent permitted by law, WAKYM is not liable for loss caused by a user relying on general Platform information as a substitute for individualized:

legal;

tax;

accounting;

insurance;

medical;

financial;

or other professional advice

where WAKYM did not expressly undertake to provide the applicable professional service.

66. Intellectual-property disputes

WAKYM is not automatically responsible for intellectual-property infringement committed independently by a user merely because the content appeared through WAKYM.

WAKYM remains responsible for WAKYM’s own intellectual-property conduct and for obligations applicable law imposes after legally significant notice or knowledge.

67. Moderation decisions

To the fullest extent permitted by law, WAKYM is not liable for ordinary commercial loss resulting from a good-faith moderation action reasonably taken under these Terms.

This limitation does not protect:

unlawful discrimination;

prohibited reprisal;

breach of mandatory Driver-removal requirements;

fraud;

intentional misconduct;

or another action for which applicable law does not permit liability to be excluded.

68. Good-faith safety measures

To the fullest extent permitted by law, WAKYM is not liable for ordinary commercial consequences of reasonable temporary protective action taken in good faith to address a credible:

safety;

security;

fraud;

child-protection;

account-compromise;

or similar serious concern.

Mandatory notice, review, worker-protection, consumer, or other legal requirements remain applicable.

69. Removal required by law

Where WAKYM restricts content or access because a legally binding requirement obliges WAKYM to do so, WAKYM will not be liable merely for complying with that lawful requirement to the extent applicable law permits.

WAKYM remains responsible for accurately determining the scope of obligations imposed on WAKYM where the law requires WAKYM to do so.

70. User-created risk

Where loss results partly from a user’s own conduct, including intentionally false information, unauthorized account sharing, unlawful activity, unsafe behaviour, or fraud, responsibility may be reduced or allocated according to applicable law.

Nothing in these Terms predetermines comparative negligence, contributory negligence, causation, or another legal issue that must be decided based on the circumstances.

71. Insurance and recoveries

Where applicable law permits, amounts a claimant receives from another legally responsible party or through another source may be considered in determining recoverable loss to prevent prohibited double recovery.

Nothing in these Terms requires a claimant to pursue insurance or another person where applicable law does not impose such a requirement.

72. Reasonable foreseeability and causation

WAKYM is liable only for losses for which applicable law establishes the required legal connection, including any applicable requirements concerning causation, foreseeability, remoteness, and proof.

These Terms do not create liability for harm that applicable law would not otherwise attribute to WAKYM.

73. Speculative losses

To the fullest extent permitted by law, WAKYM is not liable for losses that are speculative, hypothetical, unsupported, or incapable of reasonable proof.

This provision does not prevent recovery where applicable law permits damages to be established through reasonable estimation or another legally accepted method.

74. Availability of evidence

Users should preserve information reasonably relevant to a material dispute where lawful and appropriate.

Failure of either party to preserve legally required evidence may have consequences under applicable law.

Nothing in these Terms authorizes WAKYM to destroy evidence, falsify records, or defeat a lawful claim.

75. Limitation does not create immunity

Nothing in this section should be interpreted as giving WAKYM immunity from law.

This section allocates risk only to the extent that applicable law permits contractual risk allocation.

Courts, tribunals, regulators, and other competent authorities retain the authority provided to them by law.

76. No limitation through misleading wording

WAKYM will not rely on this section to contradict a clear material representation made by WAKYM when a user purchased a service.

Specific purchase representations, legally binding commitments, and mandatory disclosures remain effective.

77. Severability of liability limitations

If a court or other competent authority determines that a particular exclusion, limitation, or monetary cap in this section is unenforceable, that provision should be limited or severed only to the extent legally necessary.

The remaining provisions should continue to operate to the fullest extent permitted by law.

A broader severability provision elsewhere in these Terms also applies.

78. Maximum lawful protection

Where applicable law permits WAKYM to exclude or limit a category of liability more broadly than expressly stated in this section, these Terms are intended to provide WAKYM the protections expressly stated here, not additional undisclosed protections that contradict the written Terms.

Where applicable law permits less limitation, the provision automatically applies only to the legally permitted extent.

79. Different jurisdictions

Liability rules may differ among jurisdictions.

A limitation enforceable for a commercial business user in one jurisdiction may not be enforceable in the same manner for a Consumer, Driver, or other person protected by mandatory law.

These Terms must therefore be interpreted according to the law properly applicable to the particular claim.

80. Relationship with No Warranties

The section titled “No Warranties” concerns representations, warranties, and conditions.

This section concerns allocation and limitation of liability.

Neither section should be interpreted as automatically expanding the other beyond what its wording and applicable law permit.

81. Relationship with indemnification

If these Terms contain a separate indemnification provision, that provision addresses obligations concerning claims or losses attributable to specified conduct.

This limitation-of-liability section does not automatically expand an indemnification obligation beyond the wording of that separate provision.

Any indemnity remains subject to applicable law.

82. Relationship with refunds and subscriptions

This section must be interpreted consistently with the sections titled:

Subscriptions, Pricing, Revenue Tiers, Automatic Renewal, Free Trials, and Free Passes; and

Refunds, Billing Errors, and One-Time Purchases.

A valid refund, credit, cancellation right, billing correction, or subscription remedy will not be eliminated merely by characterizing it as damages subject to this section.

83. Relationship with Privacy and Security

This section must be interpreted consistently with the sections titled:

Privacy and Data Use; and

Security.

WAKYM will not rely on a general liability limitation to avoid a mandatory privacy, safeguard, breach-response, notification, access, correction, or security requirement.

84. Relationship with Moderation and Enforcement

This section must be interpreted consistently with the section titled “Moderation and Enforcement.”

A limitation concerning ordinary moderation decisions does not eliminate:

mandatory Driver procedures;

anti-reprisal rights;

human-rights protections;

consumer remedies;

or other non-waivable legal protections.

85. Relationship with Safety

This section must be interpreted consistently with the section titled “Safety and Real-World Interactions.”

WAKYM does not assume unlimited liability for independent real-world activity merely because WAKYM provides safety rules or reporting tools.

Likewise, safety disclaimers do not eliminate responsibility that applicable law places directly on WAKYM.

86. No limitation of legally protected complaints

Nothing in this section penalizes or prevents a user from:

making a good-faith complaint;

contacting a regulator;

contacting law enforcement;

asserting a consumer right;

asserting a worker right;

challenging a payment;

seeking professional advice;

bringing a lawful claim;

participating in a proceeding;

or otherwise exercising a legally protected right.

The enforceability and value of any claim remain subject to applicable law and these Terms to the extent those Terms are legally enforceable.

87. Mandatory rights and remedies preserved

Nothing in this section excludes, limits, transfers, penalizes, waives, releases, or replaces any consumer, digital-platform-worker, privacy, security, human-rights, employment, contractual, statutory, tort, equitable, or other legal right, remedy, duty, or liability that applicable law does not permit WAKYM to exclude or limit.

Where applicable law conflicts with an exclusion, damages limitation, liability cap, or other provision of this section, the mandatory legal requirement controls to the extent of the conflict.

Indemnification

This section addresses responsibility for certain third-party claims arising from conduct legally attributable to a user.

To the fullest extent permitted by applicable law, a user may be required to indemnify WAKYM for specified third-party claims caused by that user’s own acts, omissions, representations, content, products, services, transactions, or violations as described below.

This section does not require a user to indemnify WAKYM for WAKYM’s own fraud, intentional misconduct, legally attributable negligence, statutory violation, privacy or security breach, misleading representation, or other conduct to the extent responsibility for that conduct properly belongs to WAKYM.

Nothing in this section transfers to a user an obligation that applicable law places directly on WAKYM or waives a consumer, Driver, worker, privacy, statutory, or other right that cannot lawfully be waived.

1. Meaning of indemnification

For purposes of this section, an obligation to “indemnify” means an obligation, to the extent permitted by law, to reimburse WAKYM for reasonable and legally recoverable losses, liabilities, judgments, settlements, damages, penalties where lawfully indemnifiable, and reasonable legal or professional costs arising from a covered third-party claim to the extent the claim results from conduct for which the indemnifying user is legally or contractually responsible.

Indemnification does not automatically make a user responsible for every allegation merely because a claim has been made.

The claimant’s allegations, the actual facts, applicable law, contractual responsibility, causation, fault, and any final settlement or decision remain relevant.

2. Third-party claims

Unless these Terms expressly state otherwise, this indemnification section principally concerns claims, demands, proceedings, investigations, actions, or liabilities asserted by a person or entity other than WAKYM and the indemnifying user.

Examples may include claims by:

Consumers;

customers;

recipients;

Drivers;

OPBs;

APBs;

businesses;

advertisers;

property owners;

intellectual-property owners;

privacy complainants;

government authorities;

regulators;

or other affected persons.

Direct disputes between WAKYM and a user remain governed by the other applicable provisions of these Terms and applicable law.

3. Covered users

This section may apply differently according to the user’s role and circumstances.

Business users, including OPBs, APBs, advertisers, merchants, and persons using WAKYM for commercial purposes, may have indemnification obligations concerning their business activities as described below.

Consumers and Drivers are subject only to indemnification obligations that are lawful, proportionate, and consistent with the specific limitations and statutory protections stated in this section.

4. General user indemnity

To the fullest extent permitted by applicable law, a user will indemnify WAKYM against a third-party claim to the extent the claim is caused by the user’s:

fraud;

intentional misconduct;

unlawful activity;

material breach of these Terms;

knowing misrepresentation;

infringement of another person’s rights;

unauthorized disclosure or misuse of another person’s information;

or other conduct for which applicable law properly places responsibility on that user,

provided that the claimed loss is not attributable to WAKYM’s own legally responsible conduct.

5. No indemnity for WAKYM’s own responsibility

A user is not required under this section to indemnify WAKYM for the portion of a claim legally attributable to:

WAKYM’s fraud;

WAKYM’s intentional misconduct;

WAKYM’s legally attributable negligence;

WAKYM’s breach of a mandatory statutory obligation;

WAKYM’s own materially false or misleading representation;

WAKYM’s own infringement;

WAKYM’s own privacy or security violation;

or another act or omission for which applicable law places responsibility on WAKYM.

Where both WAKYM and a user contributed to a loss, responsibility should be allocated according to the applicable facts, agreements, and law rather than automatically placing the entire loss on the user.

6. No indemnity merely because WAKYM was sued

The fact that WAKYM is named in a lawsuit, regulatory proceeding, complaint, demand, or other claim does not by itself establish that another user must indemnify WAKYM.

A covered indemnity exists only to the extent the requirements of this section and applicable law are satisfied.

7. Business-user indemnity

To the fullest extent permitted by law, a business user will indemnify WAKYM against covered third-party claims arising from conduct legally attributable to that business concerning:

its products;

its services;

its advertisements;

its listings;

its promotions;

its customer transactions;

its employment or recruitment advertisements;

its business representations;

its intellectual property;

its customer information;

its tax obligations;

its licences;

its permits;

its insurance obligations;

its regulated activities;

its external websites;

or other independently controlled business activities.

This obligation applies only to the extent the claim results from the business user’s conduct or legal responsibility rather than WAKYM’s own conduct.

8. OPB indemnity

To the fullest extent permitted by applicable law, an OPB will indemnify WAKYM against covered third-party claims arising from the OPB’s:

materially inaccurate order information;

fraudulent order;

unlawful goods;

materially undisclosed dangerous or regulated goods;

unsafe loading instructions;

false compensation representations;

failure to make a payment the OPB is legally responsible for;

misuse of customer or Driver information;

violation of another person’s intellectual-property rights;

unlawful discrimination;

or other legally attributable misconduct connected with the OPB’s use of WAKYM.

This subsection does not transfer to an OPB an obligation that applicable law places directly on WAKYM.

9. APB and advertiser indemnity

To the fullest extent permitted by applicable law, an APB, advertiser, or other business publishing promotional content through WAKYM will indemnify WAKYM against covered third-party claims arising from that user’s:

false or materially misleading advertising;

unlawful product or service;

unauthorized use of trademarks or copyrighted materials;

false employment opportunity;

unlawful discriminatory advertisement;

misleading pricing representation;

unauthorized disclosure of personal information;

fraud;

impersonation;

or other legally attributable advertising misconduct.

WAKYM remains responsible for representations that WAKYM itself creates or materially adopts as its own.

10. Products and services offered by businesses

Where an independent business sells or provides a product or service, the business remains responsible for obligations legally attributable to that product or service.

To the fullest extent permitted by law, the business will indemnify WAKYM against covered third-party claims caused by matters including:

a defective product;

unsafe product;

unlawfully sold product;

misdescribed product;

business-provided service;

breach of the business’s own customer agreement;

business warranty;

product recall;

or other business-controlled conduct,

to the extent WAKYM is not independently responsible for the claim.

11. Customer transactions

A business will indemnify WAKYM, to the fullest extent permitted by law, against covered third-party claims resulting from the business’s independently controlled customer transaction where the claim is caused by the business’s:

failure to supply purchased goods or services;

unlawful refusal of a legally required refund;

material misrepresentation;

unauthorized charge;

failure to comply with consumer law;

or other legally attributable conduct.

This provision does not make WAKYM immune from consumer obligations applicable directly to WAKYM.

12. Driver indemnity — limited scope

A Driver is not required to broadly indemnify WAKYM merely because the Driver performs digital-platform work through WAKYM.

To the fullest extent permitted by applicable law, a Driver may be required to indemnify WAKYM for a covered third-party claim only to the extent the claim results from conduct legally attributable to the Driver, such as:

fraud;

theft;

intentional property damage;

intentional misconduct;

knowing transportation of unlawful goods;

materially false information;

unauthorized use of another person’s intellectual property;

unlawful disclosure of personal information;

or another act for which applicable law properly places responsibility on the Driver.

Nothing in this subsection contracts out of a Driver right or shifts to the Driver a responsibility that applicable law places on WAKYM.

13. Ordinary Driver work

A Driver does not owe indemnification to WAKYM merely because:

the Driver lawfully accepts or declines an opportunity;

a customer is dissatisfied;

an ordinary delivery is delayed;

marketplace demand changes;

a good-faith dispute occurs;

the Driver raises a safety concern;

the Driver questions compensation;

the Driver reports misconduct;

or the Driver exercises another lawful or protected right.

Liability concerning an accident, negligence allegation, damaged property, or other disputed real-world event must depend on the actual circumstances and applicable law rather than an automatic assumption that the Driver must indemnify WAKYM.

14. Digital-platform-worker protections

Nothing in this section permits WAKYM to contract out of or waive a right protected by applicable digital-platform-worker legislation.

An indemnity must not be used to require a protected Driver to return compensation, tips, gratuities, or other amounts where applicable law prohibits such withholding, deduction, repayment, or recovery.

An indemnity also must not be used as retaliation for a Driver exercising a protected right.

15. No automatic deduction from Driver compensation

WAKYM will not automatically deduct, withhold, seize, set off, or recover an alleged indemnification amount from compensation, tips, gratuities, or other amounts protected by applicable digital-platform-worker law unless the deduction, withholding, setoff, or recovery is expressly permitted or required by applicable law.

The existence of an indemnification allegation does not itself authorize WAKYM to interfere with protected Driver earnings.

16. Consumers

A Consumer will not be required to provide WAKYM with a broad commercial indemnity merely for ordinary personal use of WAKYM.

To the fullest extent permitted by applicable law, a Consumer may be responsible under this section for a covered third-party claim resulting from the Consumer’s own:

fraud;

intentional misconduct;

knowing infringement;

identity theft;

unlawful disclosure of another person’s information;

malicious cybersecurity activity;

or other serious legally attributable misconduct.

Nothing in this section waives or reduces a mandatory consumer right or remedy.

17. User Content

To the fullest extent permitted by law, a user will indemnify WAKYM against covered third-party claims resulting from User Content supplied by that user where the claim arises because the content:

infringes copyright;

infringes trademark rights;

misappropriates another protected right;

unlawfully discloses private information;

is defamatory and legally actionable;

is fraudulent;

contains an unlawful misrepresentation;

or is otherwise unlawful,

to the extent responsibility is legally attributable to the user.

18. Rights to uploaded materials

A user who uploads:

photographs;

videos;

graphics;

logos;

documents;

music;

written material;

advertising materials;

product images;

or other protected content

is responsible for having the rights and permissions required for the user’s intended use.

To the fullest extent permitted by law, the user will indemnify WAKYM against a covered claim arising from the user’s lack of those required rights.

WAKYM remains responsible for any separate infringing use WAKYM itself makes beyond the rights granted by the user.

19. Intellectual-property claims

A user’s indemnification obligation concerning intellectual property applies only to claims resulting from material supplied, selected, directed, or unlawfully used by that user.

The user is not required to indemnify WAKYM for infringement independently introduced by WAKYM through WAKYM’s own modification or use outside the authorization provided by the user.

20. Business names, logos, and trademarks

Businesses are responsible for having lawful authority to use names, trademarks, logos, trade dress, product photographs, and other branding they submit through WAKYM.

To the fullest extent permitted by law, the business will indemnify WAKYM against covered third-party claims resulting from unauthorized use of those materials by the business.

21. Counterfeit or infringing goods

A business that knowingly advertises, sells, distributes, or requests transportation of counterfeit or infringing goods may be required to indemnify WAKYM against covered third-party claims caused by that conduct.

This provision does not limit WAKYM’s ability to remove prohibited content or take other enforcement action.

22. Advertising claims

Advertisers are responsible for the factual and legal basis of representations they create concerning:

prices;

discounts;

products;

services;

business qualifications;

availability;

employment;

compensation;

promotions;

performance;

or other commercial matters.

To the fullest extent permitted by law, an advertiser will indemnify WAKYM against covered claims arising from an advertiser-created materially false or misleading representation.

WAKYM remains responsible for representations WAKYM independently creates or adopts as its own.

23. Employment and recruitment content

A user that publishes an employment, recruitment, work-opportunity, or similar advertisement is responsible for the legal requirements applicable to that advertisement and hiring activity.

To the fullest extent permitted by law, that user will indemnify WAKYM against covered third-party claims caused by the user’s:

unlawful discrimination;

false employment representation;

unlawful hiring practice;

unauthorized use of applicant information;

or other legally attributable recruitment conduct.

Nothing in this subsection determines whether any WAKYM Driver or other person is legally an employee or independent contractor.

24. Privacy violations by users

A user will indemnify WAKYM, to the fullest extent permitted by law, against covered third-party claims resulting from the user’s unlawful collection, use, disclosure, publication, retention, or misuse of another person’s personal information.

This may include unlawful misuse of:

customer information;

recipient information;

Driver information;

contact information;

delivery information;

photographs;

communications;

or other personal information obtained through WAKYM.

This obligation does not cover privacy violations attributable to WAKYM’s own processing or systems.

25. Information provided about third parties

Where a user provides WAKYM with personal, confidential, proprietary, or other protected information concerning another person, the user is responsible for having the lawful authority necessary to provide that information.

To the fullest extent permitted by law, the user will indemnify WAKYM against a covered third-party claim caused by the user’s lack of such authority.

WAKYM remains independently responsible for WAKYM’s subsequent handling of information under WAKYM’s control.

26. Communications

A user will indemnify WAKYM, to the fullest extent permitted by law, against covered third-party claims caused by the user’s unlawful communications, including legally actionable:

threats;

harassment;

fraud;

impersonation;

phishing;

defamation;

privacy violations;

or unlawful commercial messaging.

The provision of a communication tool does not by itself make WAKYM responsible for every independent communication sent through that tool.

27. Spam and unlawful marketing

A business or user that independently sends marketing communications using information obtained through WAKYM is responsible for complying with applicable electronic-messaging, privacy, advertising, and anti-spam requirements.

To the fullest extent permitted by law, the sender will indemnify WAKYM against covered third-party claims caused by the sender’s unlawful marketing activity.

This subsection does not apply to marketing communications sent by WAKYM itself.

28. Taxes

Users remain responsible for tax obligations legally applicable directly to them.

To the fullest extent permitted by law, a user will indemnify WAKYM against covered third-party claims, assessments, or liabilities caused by the user’s:

false tax information;

fraudulent tax registration information;

unlawful tax representation;

or failure to satisfy a tax obligation legally belonging to that user.

This provision does not transfer to the user any tax obligation legally belonging to WAKYM.

29. Revenue-tier information

A business user may be responsible for third-party claims or legally recoverable losses resulting from intentional or materially fraudulent revenue-tier information supplied by that business.

Nothing in this section authorizes a punitive charge or unauthorized retroactive payment merely because a revenue-tier discrepancy exists.

Good-faith errors remain subject to the applicable pricing and verification provisions of these Terms.

30. Licences and permits

A user is responsible for licences, registrations, permits, certifications, or authorizations legally required for the user’s own activity.

To the fullest extent permitted by law, the user will indemnify WAKYM against covered third-party claims caused by the user knowingly conducting an activity without a legally required credential.

This provision does not transfer to the user any licensing obligation applicable directly to WAKYM.

31. Insurance

A user remains responsible for insurance legally required for the user’s own activities.

To the fullest extent permitted by law, a user will indemnify WAKYM against covered third-party claims resulting from the user’s knowing material misrepresentation concerning required insurance.

The mere denial of an insurance claim does not automatically establish an indemnification obligation.

32. Dangerous and regulated goods

A user that knowingly fails to disclose the dangerous, hazardous, restricted, or regulated nature of goods may be required to indemnify WAKYM against covered third-party claims caused by that failure.

This may include claims concerning unlawful transportation, injury, contamination, property damage, regulatory consequences, or other harm directly resulting from the user’s misconduct.

This provision applies only to the extent responsibility is legally attributable to that user.

33. Unsafe instructions

An OPB, business, customer, or other user that knowingly provides unlawful or materially unsafe instructions may be required to indemnify WAKYM against covered third-party claims caused by those instructions.

A Driver’s decision not to follow an unlawful or immediately dangerous instruction does not create an indemnification obligation merely because the requested activity was not completed.

34. Property entrusted to users

A user that steals, intentionally destroys, unlawfully retains, deliberately misdirects, or otherwise misappropriates property connected with a WAKYM-related activity may be required to indemnify WAKYM against covered third-party claims caused by that misconduct.

An ordinary dispute concerning loss or damage does not automatically establish intentional wrongdoing.

35. Vehicle-related conduct

To the fullest extent permitted by law, a user may be responsible for covered third-party claims caused by the user’s own legally attributable:

dangerous driving;

unlawful vehicle operation;

knowing use of an unlawfully unregistered vehicle;

knowing lack of legally required insurance;

intentional overloading;

or other unlawful vehicle conduct.

Responsibility for a collision or other accident must be determined according to the actual circumstances and applicable law.

36. Real-world interactions

A user may be required to indemnify WAKYM against covered claims resulting from the user’s own legally attributable:

assault;

theft;

intentional property damage;

unlawful harassment;

sexual misconduct;

unlawful discrimination;

trespass;

or other intentional unlawful conduct during a WAKYM-related interaction.

This provision does not automatically make a user responsible for every accident or allegation occurring during an interaction.

37. Fraud and identity misuse

A user that commits:

identity theft;

account fraud;

payment fraud;

forgery;

false impersonation;

fraudulent account creation;

or another legally actionable fraudulent act

may be required to indemnify WAKYM against covered third-party claims caused by that conduct.

38. Account access

A person who knowingly permits an unauthorized person to use an account for fraud or unlawful conduct may be responsible for covered claims resulting from that authorization.

Ordinary account compromise without the account holder’s knowing participation does not automatically create an indemnification obligation.

39. Cybersecurity misconduct

A user may be required to indemnify WAKYM against covered third-party claims caused by the user’s:

malicious unauthorized access;

malware;

ransomware;

credential theft;

data exfiltration;

denial-of-service attack;

malicious exploitation;

or other unlawful cybersecurity conduct.

Good-faith security research lawfully authorized by WAKYM or otherwise protected by applicable law is not converted into indemnifiable misconduct merely by this provision.

40. Platform manipulation

A user that intentionally manipulates WAKYM through fake accounts, fraudulent transactions, artificial engagement, fake listings, fabricated records, or other deceptive activity may be required to indemnify WAKYM against covered third-party claims directly caused by that conduct.

41. Circumvention

A user who uses deception or unauthorized technical means to evade a legitimate account restriction may be responsible for covered third-party claims directly caused by that circumvention.

Lawful appeals, complaints, reconsideration requests, or legal challenges are not prohibited circumvention.

42. External websites operated by users

Where a user directs another person from WAKYM to an external website or service that the user owns, controls, or selects, the user remains responsible for conduct legally attributable to that external destination.

To the fullest extent permitted by law, the user will indemnify WAKYM against covered third-party claims caused by the user’s:

fraudulent website;

malware;

phishing page;

misleading transaction;

unlawful privacy practice;

or other unlawful external conduct.

43. Independent third-party services

A user is not required to indemnify WAKYM merely because an independent third-party provider experiences a failure or commits misconduct that was not caused, directed, selected for an unlawful purpose, or legally attributable to the user.

Responsibility for third-party-provider conduct remains subject to the section titled “Third-Party Services and Links” and applicable law.

44. Regulatory matters

To the fullest extent permitted by law, a business user may be required to indemnify WAKYM for a regulatory claim, assessment, or proceeding to the extent it results directly from the business user’s own violation of a legal requirement applicable to that business.

This provision does not require the business to indemnify WAKYM for a regulatory violation attributable to WAKYM.

45. Government fines and penalties

A user is responsible under this section for governmental fines, administrative monetary penalties, or similar sanctions only to the extent:

applicable law permits such an amount to be indemnified;

the amount is legally attributable to the user’s covered conduct;

and requiring indemnification would not defeat the purpose of the applicable law.

Nothing in these Terms guarantees that a fine or penalty can lawfully be transferred from one person to another.

46. Criminal penalties

Nothing in these Terms requires a user to assume criminal responsibility belonging to WAKYM or another person.

Criminal liability is determined according to applicable law and cannot be contractually reassigned merely through an indemnification clause.

47. Claims caused by multiple parties

Where a covered claim results from conduct of more than one person, a user’s indemnification obligation applies only to the extent permitted by law and appropriate to the portion of responsibility attributable to that user.

This section is not intended to make one user automatically responsible for losses caused independently by:

WAKYM;

another user;

a third party;

or the claimant.

48. Comparative responsibility

Where applicable law recognizes contribution, comparative fault, contributory negligence, apportionment, or another method of allocating responsibility, those principles remain applicable.

WAKYM will not use an indemnification clause to require a user to bear WAKYM’s legally determined share of responsibility where applicable law does not permit that result.

49. Notice of a claim

Where WAKYM seeks indemnification, WAKYM will provide the indemnifying user with reasonably prompt notice of the covered claim where reasonably practicable.

The notice may describe:

the nature of the claim;

the known factual basis;

the party asserting it;

and the indemnification requested.

A delay in providing notice will reduce or eliminate the indemnification obligation only to the extent the delay materially prejudices the user’s ability to respond or defend and applicable law provides that result.

50. Cooperation

The parties should reasonably cooperate concerning a covered claim.

Reasonable cooperation may include providing relevant:

records;

communications;

transaction information;

documents;

witness information;

or other lawfully available evidence.

Neither party is required to disclose information protected by legal privilege or prohibited from disclosure by applicable law.

51. Protection of personal information during claims

Information exchanged or reviewed in connection with an indemnified claim remains subject to applicable privacy, confidentiality, security, privilege, and legal requirements.

A claim does not provide unlimited authority to disclose unrelated personal or confidential information.

52. Control of defence

Where a user is required to indemnify WAKYM for a covered third-party claim, WAKYM may permit the indemnifying user to participate in or control the defence where reasonably appropriate.

WAKYM may retain control of the defence where reasonably necessary because of:

a conflict of interest;

material reputational risk;

regulatory implications;

claims involving WAKYM’s independent conduct;

requests for injunctive or non-monetary relief;

security or privacy concerns;

or another legitimate reason.

The parties should act reasonably concerning defence arrangements.

53. Legal counsel

Where the indemnifying user controls the defence, counsel selected for WAKYM must be reasonably acceptable to WAKYM where WAKYM’s interests are directly affected.